We may earn an affiliate commission when you visit our partners.
Course image
Transformation Services and Joeel & Natalie Rivera

We are top Udemy instructors in the personal development category. Our courses have been taken by over 700,000+ happy students from 200 countries.

Read more

We are top Udemy instructors in the personal development category. Our courses have been taken by over 700,000+ happy students from 200 countries.

We have a thriving community in the course and we are actively involved and answer questions within 24h.

Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss? 

Or, are you a manager who has to address conflict with your employees or between team members?  

The truth is that conflict is an inevitable part of work life, and it does not only affect those who are directly involved, it impacts the entire team, department, and organization. How you, and the organization you work for, manage conflict is what ultimately determines the level of productivity and fulfillment you will experience at work.

As a manager or business executive, workplace conflict should be a high priority issue because it leads to decreased productivity and high employee turnover. 

In fact, research has shown that conflict on the job was cited as the reason people leave their jobs in 50% of cases. 

And, studies have revealed that the average U.S. employee spends 2.8 hours a week dealing with conflict. Between those two factors, that is a huge loss of revenue and potential growth.   

 

Conflict at work can be caused by a number of factors, including misunderstandings, miscommunication, perceived threats, personality clashes, a competitive environment, or different values or beliefs.

But, the biggest problem caused by conflicts are not the conflicts themselves, but rather the way conflicts are handled—and in many cases not handled at all. Humans are psychologically wired to seek pleasure and avoid pain. So, naturally, we avoid dealing with conflict. The problem is avoiding or mishandling conflicts causes bigger problems with long-term consequences that can be detrimental to our psychological well-being and the success of any team or organization.

But, not all conflict is inherently bad—in fact it can be both healthy and beneficial.

When an effective system for managing differences of opinion is put into place, conflicts can be the source of tremendous growth and creativity. When the corporate environment is one of trust and openness, individuals see disagreements as an opportunity to find common ground and conflicts as a source of creative solutions. When the fear of win-lose situations is eliminated, win-win situations become a common goal.   

Since conflict is a normal part of business life, it is essential to develop the skills to be able to prevent and manage it. The best way to manage conflicts is to:

  • Stay ahead of conflict by being prepared

  • Have a clear process for handling conflict

  • Provide employees with the tools and skills need to deal with conflict

In this course, you will:   

  • Develop an understanding of common sources of conflict and awareness of what signs to look for, so you can prevent or minimize conflict by catching it early.  

  • Find out your natural conflict management style—whether you withdraw, back down, compete, compromise, or truly collaborate and how to change your reactions to be more effective.  

  • Create a psychologically safe work environment in which individuals and teams feel confident expressing themselves, making mistakes, and speaking up because they trust that they will not be reprimanded or ridiculed, and that they will be supported in their quest for improvement.  

  • Know when to intervene and the best and worst times to approach handling the conflict,, including how to de-escalate a conflict that has become heated or emotional, while not reacting emotionally yourself.  

  • Facilitate conflict resolution conversations, using powerful communication techniques and knowing important mistakes to avoid.   

You’ll also learn the 6 Steps to Conflict Resolution, including important conflict resolution skills like:

  • Effective listening and communication techniques

  • Essential problem-solving strategies

  • Strategies for following-up and moving forward in a way that ensures resentment doesn’t linger and conflicts don’t re-occur

We’ll also provide additional insights for handling conflicts depending on who your conflict is with, such as a conflict with your boss or manager, your employees, or within a team. 

So, are you ready to transform your work environment, experience and relationships? If so enroll now, we look forward to seeing you in the course.

Guarantee: We know you will love this course. However, we offer a no-questions-asked 30-day money-back guarantee if the course does not meet your needs for any reason. 

So who are we?   

We are Joeel & Natalie Rivera, serial entrepreneurs, authors,  speakers, and educators. We have over a decade of experience in the  field of psychology and life coaching and our greatest passion is  empowering others to live life on their terms, fulfill their potential,  and embrace their greater purpose. All of our programs are designed  based on our experience in coaching, social services, psychology, and  education, as well Joeel’s Masters Degree in Counseling and research on  happiness for his dissertation for a PhD in psychology. We have over 300,000+ students from 195 countries.   

  Copyright ©️ Transformation Services, Inc. | All Rights Reserved

Enroll now

What's inside

Learning objectives

  • Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
  • Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
  • Use differences of opinion and conflicts constructively, leading to growth and creativity
  • Use proven strategies and powerful communication skills to prevent and manage conflict
  • Identify warning signs and prevent or minimize conflict before it starts
  • Know your conflict management style and how to improve your reactions
  • Create a psychologically safe work environment that encourages open communication and trust
  • Know when to intervene and how to approach conflict resolution conversations
  • Implement the 6 steps to conflict resolution
  • Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
  • Establish conflict resolution guidelines, procedures, and training for your organization
  • Show more
  • Show less

Syllabus

Welcome and Getting Started

In this lecture we will go over what you will get out of the course, what we will cover, and  also introduce the instructors. 

Read more

In this lecture we will explore how conflict negatively impacts the company environment, employee turnover, productivity, and relationships.

Questions, Resources and Meet the Instructors
UNDERSTANDING CONFLICT

This lecture will help you understand your own naturally preferred conflict management style, including avoiding/withdrawing, accommodating, competing, compromising, and collaborating. We ill also explore the impact of each of them and the one that will get you better long term results. 

Exercise: Conflict Management Styles

In t his lecture you will explore how to make conflict  constructive, especially for the purpose of creativity, including creating a safe environment, choosing a good team, and including diverse viewpoints.

It's normal to avoid conflict, but it's detrimental. Learn different reasons we tend to avoid conflict, such as assumptions, approval, and learned behaviors, so that you can recognize them and stop yourself. 

PREVENTING CONFLICT

In this lecture you will develop your awareness of warning signs, such as body language and resistance, as well as know what to look for with personality clashes and other differences. Plus, learn how to spot passive aggressive behavior.

Exercise: Developing Your Awareness

In this lecture you will explore the importance of being prepared by having clear priorities and roles and providing training.

Exercise: Managing Staff to Prevent Conflict

In this lecture you will learn how to create a psychologically safe work environment through consistency, established guidelines, and an encouraging/positive atmosphere.

Exercise: Creating a Low-Conflict Environment

In this lecture you will learn communication techniques that are important for preventing conflict, such as respect, listening, and transparency.

Exercise: Communication Tips for Preventing Conflict
CONFLICT RESOLUTION

In this lecture you will find out when to intervene and when's the best time to approach the conversation.

Exercise: The Importance of Timing

In this lecture you will learn proven strategies for approaching conversations to resolve conflict, as well as what to avoid.

Exercise: Facilitating Conflict Resolution Conversations

In this lecture you will learn how to keep a level head and avoid being sucked into the emotions of conflict. You will also learn how to cope with stress during and after conflict.

Exercise: Remaining Calm

In the lecture we will learn powerful techniques for active and reflective listening, which is the most important factor for handling any conflict.

Exercise: Effective Listening

This lecture will help you develop an understanding of the underlying problem that is causing the conflict by identifying goals and intentions, clarifying the problem, and establishing the facts.

Exercise: Understanding the Conflict

In this lecture you will learn powerful communication techniques such as "I" statements, the "feel good sandwich", and XYZ "What, When, How" statements.

Exercise: Effective Communication Techniques

In this lecture you will learn communication mistakes to avoid, including trying to be right,  "my way or the highway" attitudes, trigger words to avoid, and more.

Exercise: Communication Mistakes to Avoid

In this lecture you will learn powerful brainstorming techniques for identifying creative solutions and exploring options that lead to a cooperative win-win situations.

Exercise: Brainstorming Solutions

In this lecture you will learn what to do with generated ideas to identify and implement a solution. 

Exercise: Choosing the Best Solution

In this section we will  explore what needs to happen after to fully resolve the conflict, whether that means implementing a solution, re-establishing confidence, repairing relationships, or what to do if it isn't resolved.

Exercise: Following-Up
WHO IS YOUR CONFLICT

In this lecture we will explore important tips for preventing conflict with your subordinates (for managers).

Exercise: Preventing Conflict with Your Staff

In this lecture we will explore strategies that are specific for managers resolving conflict with staff.

Exercise: Resolving Conflict with Your Staff

In this lecture we will explore important tips for preventing conflict you may have with your direct manager or other leadership.

Exercise: Preventing Conflict with Your Boss

In this lecture we will explore strategies that are specific for employees who need to address conflict with their managers.

Exercise: Resolving Conflict with Your Boss

In this lecture we will explore important tips for preventing conflict that may arise within a team

Exercise: Preventing Conflict Within a Team

In this lecture we will explore strategies that are specific for handling conflicts within a team.

Exercise: Resolving Conflict Within a Team
Congratulations and Next Steps

Congratulations! Thank you for your commitment to your personal growth and helping create a better conflict free environment in your work place. Keep in mind that many of these principals are also applicable in to your life. In this video we will also give you a quick summary and go over what is next. 

Bonus: Additional Resources You Don't want to Miss

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Examines causes, symptoms, and consequences of workplace conflict, equipping learners with strategies to prevent and effectively manage conflicts at work
Taught by Joeel and Natalie Rivera, who are highly experienced entrepreneurs, authors, speakers, and educators in the field of psychology and life coaching
Provides clear and structured guidance for improving conflict management skills through a 6-step conflict resolution process
Focuses on creating a psychologically safe work environment that encourages open communication and trust
Aims to promote a win-win approach to conflict resolution, prioritizing constructive collaboration over adversarial tactics
Requires learners to have basic knowledge of psychology and communication principles

Save this course

Save Complete Guide to Conflict Management in the Workplace to your list so you can find it easily later:
Save

Reviews summary

Essential guide to resolving workplace conflict

learners say this is a largely positive course that is "well done" and "packed with very useful information". This course gets high marks for being "very informative", "well presented", and "engaging". It earns praise for its clear explanations of "the why's" behind its guidance and for providing learners with "helpful tips" and "useful tools". Many learners also found it "easy to follow" and recommended it as "a great refresher" or a quick way to "brush up on conflict management." The instructors are described as "easy to listen to", "knowledgeable", and "passionate about their craft". Learners felt they provided a good mix of theory and practice and especially appreciated the numerous examples and exercises included throughout the course.
This course teaches learners how to prevent conflicts in the workplace, and how to resolve them effectively.
"It has helped me to see what items I need to work on and what are the benifits for Constructive Conflict."
Learners say this course is a valuable tool for improving teamwork and reducing conflict in the workplace.
"This course has helped me a lot, learned several information on how to handle and resolve conflicts."
"its very helpful course to understand the different situations & How it can be adopted in our office / Working environment."
This course teaches learners how to communicate clearly and effectively in order to avoid and resolve conflict.
This course emphasizes the importance of respect in conflict resolution.
"You realise from doing this course, in order to be a successful team. We all need to work together, and show each other respect."
This course includes a variety of examples and exercises to help learners understand the concepts.
"The instructors spoke clearly and concisely.  They also provided practical solutions for resolving conflict in the workplace."
This course offers useful tools and handouts for dealing with conflicts, both from a manager's and employee's point of view.
"Useful tools and handouts to refer back to from both a manager's and employee's point of view."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Complete Guide to Conflict Management in the Workplace with these activities:
Review Workplace Conflict Resolution Skills
Brush up on essential conflict resolution skills to enhance your preparedness for the course.
Show steps
  • Re-familiarize yourself with conflict management models and techniques.
  • Practice active listening and communication strategies.
Read 'Difficult Conversations: How to Discuss What Matters Most' by Douglas Stone, Bruce Patton, and Sheila Heen
Gain valuable insights into handling difficult conversations, which are often at the heart of workplace conflicts.
Show steps
  • Purchase or borrow a copy of the book.
  • Read the book and take notes on key concepts.
  • Apply the principles to real-life situations.
Explore Advanced Conflict Management Techniques
Expand your knowledge by delving into more advanced techniques for handling workplace conflicts effectively.
Browse courses on Conflict Resolution
Show steps
  • Identify online tutorials or courses on advanced conflict management.
  • Follow the tutorials and complete the associated exercises.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Engage in Peer-to-Peer Conflict Resolution Simulations
Practice applying conflict resolution techniques through interactive simulations with peers.
Browse courses on Workplace Conflict
Show steps
  • Form small groups with classmates.
  • Simulate workplace conflict scenarios.
  • Provide feedback and share insights with peers.
Participate in Case Study Competitions on Conflict Resolution
Test your conflict resolution abilities by participating in case study competitions.
Browse courses on Conflict Resolution
Show steps
  • Identify case study competitions focused on conflict resolution.
  • Prepare for the competition by studying relevant materials.
  • Analyze the case study and develop a conflict resolution strategy.
  • Present your strategy and defend your recommendations to a panel of judges.
Develop a Conflict Management Plan for Your Workplace
Apply your knowledge to create a comprehensive plan for addressing and resolving conflicts in your workplace.
Browse courses on Conflict Resolution
Show steps
  • Identify and analyze potential sources of conflict in your workplace.
  • Research and evaluate different conflict resolution strategies.
  • Develop a step-by-step plan for handling conflicts.
  • Implement the plan and monitor its effectiveness.
Design a Conflict Resolution Training Program for Your Organization
Create a training program tailored to your organization's specific conflict resolution needs.
Browse courses on Conflict Resolution
Show steps
  • Conduct a needs assessment to identify the areas that need improvement.
  • Develop a training curriculum that includes interactive exercises and real-world case studies.
  • Create training materials, such as handouts and slides.
  • Deliver the training program to employees.
  • Evaluate the effectiveness of the training program and make necessary adjustments.

Career center

Learners who complete Complete Guide to Conflict Management in the Workplace will develop knowledge and skills that may be useful to these careers:
Conflict Resolution Specialist
Conflict Resolution Specialists are responsible for helping to resolve conflicts and disputes within organizations. They may work with individuals, teams, or departments to mediate disputes, develop conflict resolution strategies, and provide training on conflict management. This course can help Conflict Resolution Specialists build a foundation in conflict management principles and techniques, and learn how to effectively facilitate conflict resolution conversations. The course also provides strategies for preventing and managing conflict, which can be especially valuable for Conflict Resolution Specialists who work with organizations to develop conflict prevention and resolution programs.
Human Resources Manager
Human Resources Managers are responsible for managing the human resources function within an organization. They may oversee a variety of HR functions, including recruiting, hiring, training, employee relations, and conflict resolution. This course can help Human Resources Managers develop the skills and knowledge needed to effectively manage conflict within the workplace. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as creating a positive and respectful work environment, and dealing with difficult employees.
Mediator
Mediators are responsible for facilitating the resolution of disputes between parties. They may work with individuals, groups, or organizations to help them reach a mutually acceptable agreement. This course can help Mediators develop the skills and knowledge needed to effectively facilitate conflict resolution conversations. The course provides strategies for preparing for and conducting mediation sessions, as well as techniques for dealing with difficult parties and emotions. It also covers important topics such as ethics and confidentiality in mediation.
Organizational Development Consultant
Organizational Development Consultants help organizations to improve their effectiveness and performance. They may work with organizations to develop and implement organizational change initiatives, such as conflict resolution programs. This course can help Organizational Development Consultants build a foundation in conflict management principles and techniques, and learn how to effectively facilitate conflict resolution conversations. The course also provides strategies for preventing and managing conflict, which can be especially valuable for Organizational Development Consultants who work with organizations to develop conflict prevention and resolution programs.
Social Worker
Social Workers help people to cope with a variety of challenges, including conflict. They may work with individuals, families, or groups to provide counseling, support, and resources. This course can help Social Workers develop the skills and knowledge needed to effectively manage conflict. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as cultural competence and trauma-informed care.
Psychologist
Psychologists study the mind and behavior. They may work with individuals, groups, or organizations to provide therapy, counseling, and assessment. This course may be useful for Psychologists who work with clients who are experiencing conflict. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as personality disorders and mental health.
Counselor
Counselors provide guidance and support to people who are experiencing a variety of challenges, including conflict. They may work with individuals, couples, or families to provide therapy, counseling, and support. This course may be useful for Counselors who work with clients who are experiencing conflict. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as ethics and confidentiality in counseling.
Teacher
Teachers educate students in a variety of subjects. They may work with students of all ages, from preschool to college. This course may be useful for Teachers who want to learn how to effectively manage conflict in the classroom. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as classroom management and student behavior.
Manager
Managers oversee the work of others. They may be responsible for a variety of tasks, including planning, organizing, and directing work. This course may be useful for Managers who want to learn how to effectively manage conflict within their teams. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as leadership and communication.
Project Manager
Project Managers plan, organize, and execute projects. They may work with a variety of stakeholders, including clients, team members, and vendors. This course may be useful for Project Managers who want to learn how to effectively manage conflict within their projects. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as project planning and risk management.
Lawyer
Lawyers provide legal advice and representation to clients. They may work in a variety of practice areas, including civil litigation, criminal law, and family law. This course may be useful for Lawyers who want to learn how to effectively manage conflict in their practice. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as legal ethics and negotiation.
Salesperson
Salespeople sell products or services to customers. They may work in a variety of industries, including retail, manufacturing, and technology. This course may be useful for Salespeople who want to learn how to effectively manage conflict with customers. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as customer service and relationship building.
Customer Service Representative
Customer Service Representatives provide assistance to customers. They may work in a variety of industries, including retail, hospitality, and telecommunications. This course may be useful for Customer Service Representatives who want to learn how to effectively manage conflict with customers. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as customer service and communication.
Account Manager
Account Managers manage relationships with clients. They may work in a variety of industries, including financial services, technology, and manufacturing. This course may be useful for Account Managers who want to learn how to effectively manage conflict with clients. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as relationship management and communication.
Consultant
Consultants provide advice and expertise to clients. They may work in a variety of fields, including business, technology, and healthcare. This course may be useful for Consultants who want to learn how to effectively manage conflict with clients. The course provides strategies for preventing and managing conflict, as well as techniques for facilitating conflict resolution conversations. It also covers important topics such as consulting skills and communication.

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Complete Guide to Conflict Management in the Workplace.
Provides practical tools and strategies for navigating difficult conversations in the workplace. It covers topics such as how to prepare for a difficult conversation, how to stay calm and focused during the conversation, and how to find a mutually acceptable solution.
Provides a framework for having crucial conversations in the workplace. It covers topics such as how to identify the stakes of a conversation, how to create a safe environment for dialogue, and how to move towards a mutually acceptable solution.
Provides a comprehensive overview of the psychology of persuasion. It covers topics such as the six principles of influence, how to build rapport with others, and how to use persuasion ethically.
Provides a framework for communicating in a nonviolent way. It covers topics such as how to express feelings and needs, how to listen to others, and how to resolve conflict peacefully.
Provides a framework for personal and professional effectiveness. It covers topics such as how to be proactive, how to set goals, and how to build relationships.
Provides a comprehensive overview of emotional intelligence. It covers topics such as the five elements of emotional intelligence, how to develop emotional intelligence, and how to use emotional intelligence to achieve success.
Provides a step-by-step guide to conflict resolution. It covers topics such as how to prepare for a conflict resolution session, how to facilitate a conflict resolution session, and how to reach a mutually acceptable solution.
Provides a step-by-step guide to conflict resolution. It covers topics such as how to identify conflict, how to analyse conflict, and how to develop a conflict resolution strategy.
Provides a comprehensive overview of emotional intelligence. It covers topics such as the five elements of emotional intelligence, how to develop emotional intelligence, and how to use emotional intelligence to achieve success.

Share

Help others find this course page by sharing it with your friends and followers:
Our mission

OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.

Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.

Find this site helpful? Tell a friend about us.

Affiliate disclosure

We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.

Your purchases help us maintain our catalog and keep our servers humming without ads.

Thank you for supporting OpenCourser.

© 2016 - 2024 OpenCourser