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Conflict Management

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.

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What's inside

Four courses

Types of Conflict

(0 hours)

Conflict is everywhere and unavoidable. However, not all conflict is negative. How conflict is handled makes all the difference. This course examines different types of conflict, how to understand and embrace its positive aspects, and how to successfully navigate conflict to positive resolution.

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Conflict Resolution Skills

(0 hours)

Resolving conflict positively is a skill that can be developed. Being heard is crucial, and knowing how to listen and communicate effectively determines the outcome. This course covers listening skills, verbal and non-verbal communication, and conflict management plans.

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Intercultural Communication and Conflict Resolution

(0 hours)

Intercultural Communication and Conflict Resolution is a growing field due to the increase in global interactions. This course examines the complexities of communication between people of different cultures, including stereotypes, communication styles, and strategies. Students will learn to analyze intercultural interactions, develop strategies for success, and understand the dimensions of intercultural interactions that contribute to conflict.

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Conflict Management Project

(0 hours)

The capstone project gives you the chance to apply what you've learned about conflict resolution. You will prepare a conflict management portfolio that illustrates the nature of a specific conflict, the different roles of participants in the conflict and the significance of those roles, the perceived incompatible goals, power imbalances, and communication skills needed for the effective management of the conflict.

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Time

35 hours

Level

Introductory

Via

Coursera

Institution

University of California, Irvine

Instructors

Najla DeBow

Amit Kothari

Level

Introductory

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