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Google Cloud Customer Care Fundamentals

This course will teach you how to get the most out of Google Cloud Support.

This course will teach you how to get the most out of Google Cloud Support. You will learn about the different support services provided by Google Cloud Customer care, how to create and manage support cases, how to view known issues affecting Google Cloud services, and how to communicate effectively with Support Engineers. You will also learn about the different case priorities and Service Level Objectives (SLOs), increase your understanding around case status, and how to escalate a support case if necessary.

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What's inside

Syllabus

Introduction

Before Filing a Case

Support Cases with Customer Care

Case Resolution

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Highly relevant for learners working in Cloud Support

Taught by Google Cloud, who are recognized for their work in Cloud Support

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Google Cloud Customer Care Fundamentals with these activities:

Develop a support case workflow

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Create a personalized plan for managing and resolving support cases

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Define the steps involved in a support case
Establish clear roles and responsibilities
Develop a process for tracking and escalating cases

Conduct a peer review of support cases

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Collaborate with peers to improve case handling and resolution

Browse courses on Peer Support

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Identify a support case for review
Analyze the case, including the initial request, communication, and resolution
Provide feedback and suggestions for improvement

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Career center

Learners who complete Google Cloud Customer Care Fundamentals will develop knowledge and skills that may be useful to these careers:

Database Administrator

Database Administrators make sure that databases are running smoothly for their organization's employees. They configure, manage, and fix any issues with databases. The Google Cloud Customer Care Fundamentals course is highly relevant to someone in this field as it provides a great foundation in troubleshooting and resolving issues with Google Cloud's database services. It will also provide valuable knowledge about how to work with the Google Cloud Platform. With a fit score of 85, this course may be a key part of gaining the skills and knowledge required to succeed in a database administration career.

See salaries and explore the career path for Database Administrator

Technical Support Engineer

Technical Support Engineers provide technical support to customers. They may work for a company that sells hardware or software, or they may work for an IT consulting firm. Their job is to help customers troubleshoot and solve problems with their products or services. This course provides the knowledge and skills to provide an efficient and effective technical support to customers. It will be especially useful for those who wish to build a career providing technical support for Google Cloud services, given that the course covers troubleshooting and resolving issues with Google Cloud's services. With a fit score of 82, this course is a useful addition to the knowledge and skills required to be successful as a Technical Support Engineer.

See salaries and explore the career path for Technical Support Engineer

Cloud Architect

Cloud Architects are responsible for designing and implementing cloud computing solutions. They work with customers to understand their business needs and then design and implement cloud solutions that meet those needs. They also work with developers to ensure that cloud solutions are implemented correctly. The Google Cloud Customer Care Fundamentals course is a useful addition to the knowledge and skills required to succeed as a Cloud Architect, as it provides a strong foundation in Google Cloud's services and how to use them. It also covers topics such as security and compliance, which are important considerations for Cloud Architects. With a fit score of 80, this course may be a useful component of a career as a Cloud Architect.

See salaries and explore the career path for Cloud Architect

Network Administrator

Network Administrators keep computer networks functioning smoothly. This includes designing, installing, and managing networks, as well as troubleshooting and fixing any problems that may occur. Network administrators need to have a strong understanding of how networks work. Having a strong foundation in networking fundamentals, this course teaches you how to manage and troubleshoot issues with Google Cloud's network services, making this a helpful course for those who wish to be successful Network Administrators. This course has a fit score of 78, meaning that it could help you in your pursuit of a career as a Network Administrator.

See salaries and explore the career path for Network Administrator

DevOps Engineer

DevOps Engineers are responsible for bridging the gap between development and operations teams. They work to ensure that software is developed and deployed quickly and efficiently. DevOps Engineers need to have a strong understanding of both development and operations. This course may be helpful for someone interested in this field, because it can help them develop the skills needed to work with Google Cloud's services. It will also help them understand how to troubleshoot and resolve issues with Google Cloud's services. With a fit score of 75, this course may be useful for those who aspire to a role as a DevOps Engineer.

See salaries and explore the career path for DevOps Engineer

Data Analyst

Data Analysts collect, clean, and analyze data to help organizations make informed decisions. They use statistical and data analysis techniques to identify trends and patterns in data. This course provides the knowledge and skills needed to work with Google Cloud's services, which will be helpful for those who wish to build a career as a Data Analyst. It covers topics such as data collection, data cleaning, and data analysis. With a fit score of 73, this course may be useful for those who aspire to be Data Analysts.

See salaries and explore the career path for Data Analyst

System Analyst

System Analysts investigate organizational problems, design systems to solve those problems, and install and implement new systems. The Google Cloud Customer Care Fundamentals curriculum provides information on how to troubleshoot and solve common problems with Google Cloud, making it a good choice for someone who wishes to improve their analytical abilities or enter into a new field altogether. With a fit score of 72, this course may be a useful addition to the knowledge and skills required to meet the demands of this role.

See salaries and explore the career path for System Analyst

IT Manager

IT Managers are responsible for planning, implementing, and managing an organization's IT infrastructure. They work with other IT professionals to ensure that the organization's IT systems are running smoothly and efficiently. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to build an IT infrastructure. With a fit score of 70, this course may be useful for those who aspire to be IT managers.

See salaries and explore the career path for IT Manager

Software Engineer

Software Engineers design, develop, and test software applications. They work with other engineers to create and maintain software systems. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to build software applications. With a fit score of 67, this course may be useful for those who aspire to be software engineers.

See salaries and explore the career path for Software Engineer

Product Manager

Product Managers are responsible for the development and launch of new products. They work with engineers, designers, and marketers to create products that meet the needs of customers. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to build new products. With a fit score of 65, this course may be useful for those who aspire to be product managers.

See salaries and explore the career path for Product Manager

Business Analyst

Business Analysts work with businesses to identify and solve problems. They use analytical and problem-solving skills to help businesses improve their operations. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to solve business problems. With a fit score of 65, this course may be useful for those who aspire to be business analysts.

See salaries and explore the career path for Business Analyst

IT Consultant

IT Consultants provide IT consulting services to businesses. They work with businesses to identify and solve IT problems. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to solve IT problems. With a fit score of 65, this course may be useful for those who aspire to be IT Consultants.

See salaries and explore the career path for IT Consultant

Project Manager

Project Managers plan, execute, and close projects. They work with stakeholders to ensure that projects are completed on time, within budget, and to the required quality standards. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to plan, execute, and close projects. With a fit score of 65, this course may be useful for those who aspire to be project managers.

See salaries and explore the career path for Project Manager

Technical Writer

Technical Writers create and maintain technical documentation. They work with engineers and other technical professionals to create documentation that is clear, concise, and accurate. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to create technical documentation. With a fit score of 65, this course may be useful for those who aspire to be technical writers.

See salaries and explore the career path for Technical Writer

Sales Engineer

Sales Engineers work with customers to identify and solve technical problems. They use their technical expertise to help customers make informed decisions about purchasing and implementing products and services. This course provides the knowledge and skills needed to work with Google Cloud's services and how to use them to solve technical problems. With a fit score of 65, this course may be useful for those who aspire to be Sales Engineers.

See salaries and explore the career path for Sales Engineer

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Google Cloud Customer Care Fundamentals.

Machine Learning for Cloud Management

Save

Provides a comprehensive overview of cloud computing principles, patterns, and applications, including cloud architecture, service models, and security. Provides additional depth and breadth to the course material.

Machine Learning for Cloud Management

Hardcover

$$$$

Machine Learning for Cloud Management

Kindle Edition

$$$

Site Reliability Engineering

Save

Discusses the principles and practices of site reliability engineering (SRE), including monitoring, incident response, and capacity planning. Provides additional insights into best practices for running cloud applications.

Site Reliability Engineering: How Google Runs...

Kindle Edition

The DevOps Handbook

Save

Covers DevOps principles and practices for improving software development and delivery, including continuous integration, continuous delivery, and infrastructure automation. Provides additional depth on DevOps practices in the cloud.

The DevOps Handbook: How to Create World-Class...

Paperback

The DevOps Handbook: How to Create World-Class...

Kindle Edition

Design Patterns

Save

Provides a comprehensive overview of design patterns for object-oriented software development, including their application in cloud computing. Useful as a reference or for additional depth on software design.

Cloud Computing

Save

Covers the concepts, technologies, and architectures of cloud computing, including cloud services, virtualization, and security. Provides background knowledge and a broader perspective on cloud computing.

Cloud Computing: Concepts, Technology &...

Hardcover

(中文) Cloud Computing: Concepts. Technology and...

Paperback

Cloud Computing: Concepts, Technology &...

Kindle Edition

Grokking Algorithms, Second Edition

Save

Provides a clear and concise introduction to algorithms and data structures, including their applications in cloud computing. Useful for additional background knowledge.

Grokking Algorithms, Second Edition

Paperback

Grokking Algorithms, Second Edition

Kindle Edition

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Time

18 hours

Level

Introductory

Via

Pluralsight

Instructor

Google Cloud

Language

English

Good to know

Highly relevant for learners working in Cloud Support

Taught by Google Cloud, who are recognized for their work in Cloud Support

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