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John Neal

Juran’s Daily Problem-Solving (Root Cause Analysis) Training is designed to provide important fundamentals for effectively diagnosing and remedying root causes using the most important tools. This course will enable learners to understand root cause analysis for describing problems clearly and then analyzing for the root causes.

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Juran’s Daily Problem-Solving (Root Cause Analysis) Training is designed to provide important fundamentals for effectively diagnosing and remedying root causes using the most important tools. This course will enable learners to understand root cause analysis for describing problems clearly and then analyzing for the root causes.

This course will also teach methods for how to address the following key issues in your business environment:

  • How to identify Sporadic Issues
  • How to Engage the workforce
  • How to prove success
  • Inspiring Incremental Change
  • How to Improve a low data environment
  • Simple tools for identifying root causes
  • Simple tools for identifying lean wastes
  • Controlling results

What you'll learn

  • Introduction to Root Cause Corrective Action

  • Define Tools such as Pareto Analysis and Process Mapping

  • Measurement Tools such as graphs and charts

  • Analyze Tools such as cause-effect diagrams, 5-why analysis, stratification, and histograms

  • Improve and Control Tools such as solution matrix, barriers and aids, and control plans.

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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches practical tools like root cause analysis for problem solving
Explores how to get your workforce involved
Offers tools for overcoming barriers to change
Covers lean wastes, which is helpful for understanding production inefficiencies
Techniques are applicable to various industries and job roles
Provides real-world examples to aid comprehension

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Daily Problem Solving (Root Cause Analysis) with these activities:
Identify and capture information from problem-solving scenarios
Reviewing past coursework, study materials, and practice questions on problem-solving scenarios will help you recall foundational knowledge and prepare for the course.
Browse courses on Root Cause Analysis
Show steps
  • Gather materials, including past coursework, study materials, and practice questions.
  • Review materials to identify key concepts and problem-solving techniques.
  • Work through practice questions to test understanding.
Organize course notes and materials
Organizing your course materials will help you stay organized and make it easier to review and locate important information throughout the course.
Browse courses on Organizing
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  • Gather all course notes, assignments, quizzes, and exams.
  • Create a system for organizing materials, such as folders or a notebook.
  • Review materials regularly to ensure understanding and retention.
Practice applying problem-solving tools to real-world scenarios
Completing practice drills will reinforce your understanding of problem-solving tools and techniques, enhancing your ability to apply them in practical situations.
Browse courses on Pareto Analysis
Show steps
  • Identify or choose a real-world problem-solving scenario.
  • Apply relevant problem-solving tools to analyze and solve the scenario.
  • Compare your results with expected outcomes or industry best practices.
Four other activities
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Engage in group discussions or study sessions with peers
Collaborating with peers through group discussions and study sessions can enhance your understanding, clarify concepts, and provide new perspectives.
Show steps
  • Form or join a study group or discussion forum.
  • Participate actively in group discussions, sharing insights and asking questions.
  • Collaborate on problem-solving exercises or case studies.
Create mind maps or concept diagrams
Creating mind maps or concept diagrams can help you visualize and organize the course content, improving your understanding and retention of key concepts.
Browse courses on Mind Mapping
Show steps
  • Choose a topic or concept to focus on.
  • Brainstorm ideas and concepts related to the topic.
  • Create a mind map or concept diagram using a tool or software.
Explore external resources, such as tutorials, simulations, or online communities
Seeking out external resources can supplement your learning and provide additional perspectives and insights on problem-solving techniques and methodologies.
Show steps
  • Identify and select relevant tutorials, simulations, or online communities.
  • Engage with the chosen resources to expand your knowledge.
  • Apply what you learn in the course through practice and experimentation.
Implement problem-solving principles in a personal or professional project
Applying problem-solving principles in a practical project will provide hands-on experience, deepen your understanding, and reinforce the course concepts.
Browse courses on Problem-Solving
Show steps
  • Identify a suitable personal or professional project.
  • Apply problem-solving tools and techniques to define the problem and develop a solution.
  • Implement the solution and monitor its effectiveness.

Career center

Learners who complete Daily Problem Solving (Root Cause Analysis) will develop knowledge and skills that may be useful to these careers:
Human Resources Manager
Human Resources Managers oversee the human resources functions of an organization. They are responsible for recruiting, hiring, training, and developing employees. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Human Resources Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Human Resources Managers who want to improve their problem-solving skills and advance their careers.
Marketing Manager
Marketing Managers oversee the marketing functions of an organization. They are responsible for planning, organizing, and directing the delivery of marketing campaigns. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Marketing Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Marketing Managers who want to improve their problem-solving skills and advance their careers.
Project Manager
Project Managers oversee the projects of an organization. They are responsible for planning, organizing, and directing the delivery of projects. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Project Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Project Managers who want to improve their problem-solving skills and advance their careers.
Business Analyst
Business Analysts analyze and correct problems in business operations. They help to make businesses more efficient. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Business Analysts develop the skills they need to identify and solve problems in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Business Analysts who want to improve their problem-solving skills and advance their careers.
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They use data to identify problems and opportunities, and to develop solutions. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Data Analysts develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Data Analysts who want to improve their problem-solving skills and advance their careers.
Financial Analyst
Financial Analysts help businesses make investment decisions. They analyze financial data to identify opportunities and risks. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Financial Analysts develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Financial Analysts who want to improve their problem-solving skills and advance their careers.
Operations Manager
Operations Managers oversee the operations of an organization. They are responsible for planning, organizing, and directing the delivery of products or services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Operations Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Operations Managers who want to improve their problem-solving skills and advance their careers.
Consultant
Consultants help businesses improve their performance. They identify and solve problems in areas such as operations, strategy, and technology. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Consultants develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Consultants who want to improve their problem-solving skills and advance their careers.
Risk Manager
Risk Managers oversee the risks of an organization. They are responsible for identifying, assessing, and mitigating risks. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Risk Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Risk Managers who want to improve their problem-solving skills and advance their careers.
IT Manager
IT Managers oversee the information technology functions of an organization. They are responsible for planning, organizing, and directing the delivery of IT services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help IT Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for IT Managers who want to improve their problem-solving skills and advance their careers.
Healthcare Administrator
Healthcare Administrators manage the operations of healthcare organizations. They are responsible for planning, organizing, and directing the delivery of healthcare services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Healthcare Administrators develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Healthcare Administrators who want to improve their problem-solving skills and advance their careers.
Supply Chain Manager
Supply Chain Managers oversee the supply chain of an organization. They are responsible for planning, organizing, and directing the flow of goods and services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Supply Chain Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Supply Chain Managers who want to improve their problem-solving skills and advance their careers.
Engineer
Engineers design, build, and maintain physical structures and systems. They use math, science, and technology to solve problems and improve the world around us. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Engineers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Engineers who want to improve their problem-solving skills and advance their careers.
Quality Manager
Quality Managers oversee the quality of products or services. They are responsible for planning, organizing, and directing the delivery of quality products or services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Quality Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Quality Managers who want to improve their problem-solving skills and advance their careers.
Safety Manager
Safety Managers oversee the safety of an organization. They are responsible for ensuring that the organization complies with safety regulations and that employees are safe at work. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Safety Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Safety Managers who want to improve their problem-solving skills and advance their careers.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Daily Problem Solving (Root Cause Analysis).
Pocket-sized reference guide to 100 tools for improving quality and productivity. It includes tools for root cause analysis, process mapping, data analysis, and more.
Comprehensive guide to quality management. It covers all aspects of quality, from planning and design to measurement and control.
Provides a comprehensive overview of statistical methods for quality improvement. It covers topics such as data collection, analysis, and interpretation.
Provides a comprehensive overview of lean thinking. It covers topics such as waste reduction, process improvement, and employee empowerment.
Provides a detailed overview of the Toyota Production System. It covers topics such as just-in-time production, continuous improvement, and respect for people.
Provides a fictionalized account of how a manufacturing plant uses a process of ongoing improvement to turn around its performance.

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