Daily Problem Solving (Root Cause Analysis) from edX

Juran’s Daily Problem-Solving (Root Cause Analysis) Training is designed to provide important fundamentals for effectively diagnosing and remedying root causes using the most important tools. This course will enable learners to understand root cause analysis for describing problems clearly and then analyzing for the root causes.

This course will also teach methods for how to address the following key issues in your business environment:

How to identify Sporadic Issues
How to Engage the workforce
How to prove success
Inspiring Incremental Change
How to Improve a low data environment
Simple tools for identifying root causes
Simple tools for identifying lean wastes
Controlling results

What you'll learn

Introduction to Root Cause Corrective Action
Define Tools such as Pareto Analysis and Process Mapping
Measurement Tools such as graphs and charts
Analyze Tools such as cause-effect diagrams, 5-why analysis, stratification, and histograms
Improve and Control Tools such as solution matrix, barriers and aids, and control plans.

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Read about what's good

what should give you pause

and possible dealbreakers

Teaches practical tools like root cause analysis for problem solving

Explores how to get your workforce involved

Offers tools for overcoming barriers to change

Covers lean wastes, which is helpful for understanding production inefficiencies

Techniques are applicable to various industries and job roles

Provides real-world examples to aid comprehension

Reviews summary

Practical root cause analysis fundamentals

According to learners, this course offers a solid foundation in Root Cause Analysis (RCA), equipping students with practical tools and methodologies like 5-Why and Pareto analysis. Many highlight its clarity and direct applicability to daily professional challenges. While it is highly beneficial for beginners or those new to formal RCA, some more experienced learners might find it foundational rather than a deep dive, suggesting it serves as an excellent starting point. The course's emphasis on Juran's methodology is consistently noted.

Structured around the established Juran framework.

"The course is structured around Juran's principles, providing a recognized methodology for problem-solving."

"It's a good overview of the Juran approach to daily problem-solving and root cause analysis."

"Understanding Juran's Daily Problem-Solving framework was a key takeaway for me and aligns with my company's practices."

Concepts are presented in an easy-to-understand manner.

"The instructor explained complex topics like Pareto analysis and histograms very clearly and concisely."

"I found the explanations concise and straightforward, which helped me grasp the concepts quickly."

"The course broke down root cause analysis into manageable, understandable components, making it easy to follow."

Offers a strong base, especially for beginners.

"This course provides an excellent introduction to root cause analysis, perfect for anyone new to the subject."

"As a beginner, I appreciated how clearly the concepts were explained, building a solid understanding."

"While some material was familiar, it reinforced my understanding of fundamental RCA principles, which was helpful."

Provides immediate, usable tools for problem-solving.

"I found the techniques taught in this course immediately applicable to my work. It wasn't just theory."

"The 5-Why analysis and cause-effect diagrams are tools I can use daily to tackle issues at my job."

"This course taught me how to effectively diagnose and remedy root causes, which is exactly what I needed in my role."

May lack depth for experienced practitioners.

"If you're already familiar with RCA, this course might feel a bit too basic and repetitive in parts."

"I was hoping for more advanced techniques or complex case studies, but it sticks to the fundamentals."

"Experienced professionals might find themselves wishing for a deeper dive beyond the introductory level, as it's quite basic."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Daily Problem Solving (Root Cause Analysis) with these activities:

Identify and capture information from problem-solving scenarios

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Reviewing past coursework, study materials, and practice questions on problem-solving scenarios will help you recall foundational knowledge and prepare for the course.

Browse courses on Root Cause Analysis

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Gather materials, including past coursework, study materials, and practice questions.
Review materials to identify key concepts and problem-solving techniques.
Work through practice questions to test understanding.

Organize course notes and materials

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Organizing your course materials will help you stay organized and make it easier to review and locate important information throughout the course.

Browse courses on Organizing

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Gather all course notes, assignments, quizzes, and exams.
Create a system for organizing materials, such as folders or a notebook.
Review materials regularly to ensure understanding and retention.

Practice applying problem-solving tools to real-world scenarios

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Completing practice drills will reinforce your understanding of problem-solving tools and techniques, enhancing your ability to apply them in practical situations.

Browse courses on Pareto Analysis

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Identify or choose a real-world problem-solving scenario.
Apply relevant problem-solving tools to analyze and solve the scenario.
Compare your results with expected outcomes or industry best practices.

Four other activities

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Engage in group discussions or study sessions with peers

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Collaborating with peers through group discussions and study sessions can enhance your understanding, clarify concepts, and provide new perspectives.

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Form or join a study group or discussion forum.
Participate actively in group discussions, sharing insights and asking questions.
Collaborate on problem-solving exercises or case studies.

Create mind maps or concept diagrams

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Creating mind maps or concept diagrams can help you visualize and organize the course content, improving your understanding and retention of key concepts.

Browse courses on Mind Mapping

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Choose a topic or concept to focus on.
Brainstorm ideas and concepts related to the topic.
Create a mind map or concept diagram using a tool or software.

Explore external resources, such as tutorials, simulations, or online communities

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Seeking out external resources can supplement your learning and provide additional perspectives and insights on problem-solving techniques and methodologies.

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Identify and select relevant tutorials, simulations, or online communities.
Engage with the chosen resources to expand your knowledge.
Apply what you learn in the course through practice and experimentation.

Implement problem-solving principles in a personal or professional project

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Applying problem-solving principles in a practical project will provide hands-on experience, deepen your understanding, and reinforce the course concepts.

Browse courses on Problem-Solving

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Identify a suitable personal or professional project.
Apply problem-solving tools and techniques to define the problem and develop a solution.
Implement the solution and monitor its effectiveness.

Career center

Learners who complete Daily Problem Solving (Root Cause Analysis) will develop knowledge and skills that may be useful to these careers:

Business Analyst

Business Analysts analyze and correct problems in business operations. They help to make businesses more efficient. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Business Analysts develop the skills they need to identify and solve problems in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Business Analysts who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Business Analyst

Consultant

Consultants help businesses improve their performance. They identify and solve problems in areas such as operations, strategy, and technology. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Consultants develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Consultants who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Consultant

Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They use data to identify problems and opportunities, and to develop solutions. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Data Analysts develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Data Analysts who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Data Analyst

Engineer

Engineers design, build, and maintain physical structures and systems. They use math, science, and technology to solve problems and improve the world around us. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Engineers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Engineers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Engineer

Financial Analyst

Financial Analysts help businesses make investment decisions. They analyze financial data to identify opportunities and risks. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Financial Analysts develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Financial Analysts who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Financial Analyst

Healthcare Administrator

Healthcare Administrators manage the operations of healthcare organizations. They are responsible for planning, organizing, and directing the delivery of healthcare services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Healthcare Administrators develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Healthcare Administrators who want to improve their problem-solving skills and advance their careers.

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Human Resources Manager

Human Resources Managers oversee the human resources functions of an organization. They are responsible for recruiting, hiring, training, and developing employees. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Human Resources Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Human Resources Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Human Resources Manager

IT Manager

IT Managers oversee the information technology functions of an organization. They are responsible for planning, organizing, and directing the delivery of IT services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help IT Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for IT Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for IT Manager

Marketing Manager

Marketing Managers oversee the marketing functions of an organization. They are responsible for planning, organizing, and directing the delivery of marketing campaigns. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Marketing Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Marketing Managers who want to improve their problem-solving skills and advance their careers.

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Operations Manager

Operations Managers oversee the operations of an organization. They are responsible for planning, organizing, and directing the delivery of products or services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Operations Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Operations Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Operations Manager

Project Manager

Project Managers oversee the projects of an organization. They are responsible for planning, organizing, and directing the delivery of projects. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Project Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Project Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Project Manager

Quality Manager

Quality Managers oversee the quality of products or services. They are responsible for planning, organizing, and directing the delivery of quality products or services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Quality Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Quality Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Quality Manager

Risk Manager

Risk Managers oversee the risks of an organization. They are responsible for identifying, assessing, and mitigating risks. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Risk Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Risk Managers who want to improve their problem-solving skills and advance their careers.

See salaries and explore the career path for Risk Manager

Safety Manager

Safety Managers oversee the safety of an organization. They are responsible for ensuring that the organization complies with safety regulations and that employees are safe at work. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Safety Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Safety Managers who want to improve their problem-solving skills and advance their careers.

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Supply Chain Manager

Supply Chain Managers oversee the supply chain of an organization. They are responsible for planning, organizing, and directing the flow of goods and services. The Daily Problem Solving (Root Cause Analysis) course from Juran can help Supply Chain Managers develop the skills they need to be successful in their work. The course teaches methods for describing problems clearly, analyzing them for root causes, and developing solutions. This course may be useful for Supply Chain Managers who want to improve their problem-solving skills and advance their careers.

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Daily Problem Solving (Root Cause Analysis)

What you'll learn

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Reviews summary

Practical root cause analysis fundamentals

Activities

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