Calculating the Value and ROI of Customer Service
Heads up! This course may be archived and/or unavailable.
Understanding the value of customer service, and being able to measure that value, will empower you to demonstrate return on investment (ROI) for your organization. Learn how to quantify the value of customer service, then dive into methods that apply to your unique environment. This course is designed to provide a perspective on this multifaceted topic and equip you and your team to make decisions that are right for your customers and your organization.
Contents:
- Introduction
- 1. Principles of Value
- 2. The Benefits of Effective Customer Service
- 3. The Costs of Poor Service
- 4. Building Your Case
- Conclusion
Get a Reminder
Get a Reminder
Similar Courses
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
Write a review
Your opinion matters. Tell us what you think.
Please login to leave a review
Similar Courses
Sorted by relevance
Like this course?
Here's what to do next:
- Save this course for later
- Get more details from the course provider
- Enroll in this course
