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Stephane Muller
Salesforce Reporting focuses on how the micro-level changes in Salesforce affect the macro level of the user experience. In this course, you will focus on creating custom objects, field dependencies, and work flows to track accounts or services. It is also important that you maintain data clean for your organization and you will work with creating reports, managing data, and creating full reports and dashboards. Lastly, you will focus on your customer base with Salesforce Service Cloud to maintain engagement through your services. The course includes in-depth readings and practical application activities within Salesforce's Trailhead education platform, peer discussion opportunities, demonstration videos, and peer review assignments.
Register for this course and see more details by visiting:
OpenCourser.com/course/5ybk9o/salesforce
What's inside
Syllabus
Module 1
As a business administration specialist you will be in charge of creating custom objects, field dependencies, and work flows to track accounts or services. This module you will get your hands dirty and start learning how this would be applied into an organization. As you go through the projects make sure that you are conceptually learning how this may be applied to any organization even though the example is primarily sales.
Read more
Syllabus
Module 1
As a business administration specialist you will be in charge of creating custom objects, field dependencies, and work flows to track accounts or services. This module you will get your hands dirty and start learning how this would be applied into an organization. As you go through the projects make sure that you are conceptually learning how this may be applied to any organization even though the example is primarily sales.
Read more
Module 2
In the age of mobile phones, it is important for an organization to make things simpler for the customer. In this module you will learn how you can use the Salesforce mobile app to track your leads, view reports, and keep your workforce engaged when they are not in the office. You will Salesforce Service Cloud can help you engage with your customer base and keep you at top of mind.
Module 3
We will continue reviewing data security through our virtual sessions - limiting fields, levels of security, and demonstrating the difference between hierarchy and roles. At home, you will focus on creating a process builder with multiset functions on custom objects, change permissions, and restrict access.
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Provides an in-depth examination of customizing Salesforce and its impact on the user experience
Emphasizes practical applications through hands-on activities using Salesforce's Trailhead platform
Offers opportunities for peer discussion and review, fostering a collaborative learning environment
Covers topics essential for business administration specialists, including creating custom objects and managing data
Incorporates real-world examples to illustrate how Salesforce can enhance customer engagement
Facilitated by industry expert Stephane Muller, known for his contributions to the Salesforce ecosystem
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Reviews summary
Salesforce reporting basics
Learners say this course explains the basics of Salesforce reporting and provides all the important topics. It mostly comprises content that includes completion of Trailhead badges. Students mention little to no instruction and videos from the instructor that include simple walkthroughs of the badges that must be completed.
Course content is designed to prepare learners to complete a superbadge.
"You will be amazed at how many students submit incomplete work."
"I personally did not watch the course videos as they added nothing to the course . If you can follow directions and apply the concepts you are learning during the badge exercises, the videos are totally useless."
Instructor-led videos are primarily walkthroughs of the required Trailhead badges.
"the videos provided by the instructor are mere walk-throughs of some of the badges that you are required to complete."
Course is primarily focused on completing Trailhead badges.
"anyone enrolled in this specialization is simply working towards the completion of the Business Administration Superbadge."
"There is virtually no instruction - the videos provided by the instructor are mere walk-throughs of some of the badges that you are required to complete."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Salesforce Reporting with these
activities:
Review relevant Salesforce experience
Show steps
Prepare yourself for the content in this course by refreshing your existing knowledge and experience in Salesforce
Browse courses on
Salesforce Reporting
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-
Review documentation on Salesforce's website
-
Create a Salesforce developer account
-
Complete the Salesforce Trailhead modules on reporting basics
Review Salesforce documentation
Show steps
Ensure a strong foundation in Salesforce Reporting by reviewing relevant documentation
Browse courses on
Salesforce Reporting
Show steps
-
Visit the Salesforce documentation website
-
Review the documentation on reporting concepts and features
-
Bookmark important pages for future reference
Join a Salesforce Reporting study group
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Enhance your learning by collaborating with peers in a study group dedicated to Salesforce Reporting
Browse courses on
Salesforce Reporting
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-
Find a study group or create your own
-
Meet regularly to discuss course materials and work on projects
-
Share knowledge and support each other in your learning journey
Five other activities
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Follow Salesforce Reporting tutorials
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Deepen your understanding of the concepts covered in the course by following guided tutorials on Salesforce Reporting
Browse courses on
Salesforce Reporting
Show steps
-
Follow the Salesforce Trailhead module on creating custom objects
-
Follow the Salesforce Trailhead module on creating field dependencies
-
Follow the Salesforce Trailhead module on creating workflows
Create a sample Salesforce report
Show steps
Apply your knowledge of Salesforce Reporting by creating a sample report that addresses a business need
Browse courses on
Salesforce Reporting
Show steps
-
Identify a business need that can be addressed with a report
-
Design the report layout and structure
-
Create the report using Salesforce's reporting tools
-
Interpret the report data and draw insights
Write a blog post on Salesforce Reporting
Show steps
Share your knowledge and insights on Salesforce Reporting by writing a blog post
Browse courses on
Salesforce Reporting
Show steps
-
Choose a topic related to Salesforce Reporting
-
Research and gather information on the topic
-
Write and edit your blog post
-
Publish your blog post on a relevant platform
Participate in a Salesforce Reporting competition
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Challenge yourself and test your skills by participating in a Salesforce Reporting competition
Browse courses on
Salesforce Reporting
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-
Find a suitable competition to participate in
-
Form a team or work individually on the competition
-
Develop and submit your solution
Contribute to an open-source Salesforce Reporting project
Show steps
Gain hands-on experience and contribute to the Salesforce Reporting community by participating in an open-source project
Browse courses on
Salesforce Reporting
Show steps
-
Find a suitable open-source project to contribute to
-
Review the project's documentation and codebase
-
Identify areas where you can contribute
-
Submit a pull request with your contributions
Review relevant Salesforce experience
Show steps
Prepare yourself for the content in this course by refreshing your existing knowledge and experience in Salesforce
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Review documentation on Salesforce's website
- Create a Salesforce developer account
- Complete the Salesforce Trailhead modules on reporting basics
Review Salesforce documentation
Show steps
Ensure a strong foundation in Salesforce Reporting by reviewing relevant documentation
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Visit the Salesforce documentation website
- Review the documentation on reporting concepts and features
- Bookmark important pages for future reference
Join a Salesforce Reporting study group
Show steps
Enhance your learning by collaborating with peers in a study group dedicated to Salesforce Reporting
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Find a study group or create your own
- Meet regularly to discuss course materials and work on projects
- Share knowledge and support each other in your learning journey
Five other activities
Expand to see all activities and additional details
Show all eight activities
Follow Salesforce Reporting tutorials
Show steps
Deepen your understanding of the concepts covered in the course by following guided tutorials on Salesforce Reporting
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Follow the Salesforce Trailhead module on creating custom objects
- Follow the Salesforce Trailhead module on creating field dependencies
- Follow the Salesforce Trailhead module on creating workflows
Create a sample Salesforce report
Show steps
Apply your knowledge of Salesforce Reporting by creating a sample report that addresses a business need
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Identify a business need that can be addressed with a report
- Design the report layout and structure
- Create the report using Salesforce's reporting tools
- Interpret the report data and draw insights
Write a blog post on Salesforce Reporting
Show steps
Share your knowledge and insights on Salesforce Reporting by writing a blog post
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Choose a topic related to Salesforce Reporting
- Research and gather information on the topic
- Write and edit your blog post
- Publish your blog post on a relevant platform
Participate in a Salesforce Reporting competition
Show steps
Challenge yourself and test your skills by participating in a Salesforce Reporting competition
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Find a suitable competition to participate in
- Form a team or work individually on the competition
- Develop and submit your solution
Contribute to an open-source Salesforce Reporting project
Show steps
Gain hands-on experience and contribute to the Salesforce Reporting community by participating in an open-source project
Browse courses on
Salesforce Reporting
Show steps
Show steps
Show steps
- Find a suitable open-source project to contribute to
- Review the project's documentation and codebase
- Identify areas where you can contribute
- Submit a pull request with your contributions
Career center
Learners who complete Salesforce Reporting will develop knowledge and skills
that may be useful to these careers:
Salesforce Developer
Salesforce Developer
Salesforce Developers design, develop, and maintain Salesforce applications. They work with various programming languages and technologies to create custom Salesforce solutions that meet the needs of users. This course is highly relevant for aspiring Salesforce Developers as it provides a comprehensive overview of Salesforce development concepts and techniques.
Salesforce Administrator
Salesforce Administrator
Salesforce Administrators manage and maintain Salesforce CRM systems. They work with users to configure and customize Salesforce, ensuring that it meets the needs of the organization. This course is highly relevant for aspiring Salesforce Administrators as it provides a comprehensive overview of Salesforce administration concepts and techniques.
Salesforce Consultant
Salesforce Consultant
Salesforce Consultants help organizations implement and optimize Salesforce CRM systems. They work with clients to assess needs, develop solutions, and implement changes. This course may be useful for aspiring Salesforce Consultants as it provides a foundation in Salesforce consulting concepts and techniques.
Data Analyst
Data Analyst
Data Analysts collect, clean, and analyze data to help organizations make better decisions. They use various tools and techniques to extract meaningful insights from data, which can be used to improve business processes, increase profits, and reduce costs. This course can be helpful for aspiring Data Analysts as it provides a foundation in data management and analysis techniques.
Data Scientist
Data Scientist
Data Scientists use data to solve business problems and improve decision-making. They work with various statistical and machine learning techniques to extract insights from data. This course may be useful for aspiring Data Scientists as it provides a foundation in data science concepts and techniques.
Management Consultant
Management Consultant
Management Consultants help organizations improve their performance by identifying and solving business problems. They work with clients to develop strategies, implement solutions, and measure results. This course may be useful for aspiring Management Consultants as it provides a foundation in management consulting concepts and techniques.
Business Analyst
Business Analyst
Business Analysts help organizations improve their performance by analyzing business processes and identifying areas for improvement. They work closely with stakeholders to gather requirements, develop solutions, and implement changes. This course may be useful for aspiring Business Analysts as it provides a foundation in business process modeling and analysis techniques.
Marketing Analyst
Marketing Analyst
Marketing Analysts analyze marketing data to measure the effectiveness of marketing campaigns and identify opportunities for improvement. They work with various statistical and analytical techniques to extract insights from data. This course may be useful for aspiring Marketing Analysts as it provides a foundation in marketing analytics concepts and techniques.
Project Manager
Project Manager
Project Managers plan, execute, and control projects. They work with stakeholders to define project scope, develop project plans, and manage project resources. This course may be useful for aspiring Project Managers as it provides a foundation in project management concepts and techniques.
Product Manager
Product Manager
Product Managers plan, develop, and launch new products. They work with various teams to define product strategy, develop product roadmaps, and manage product development. This course may be useful for aspiring Product Managers as it provides a foundation in product management concepts and techniques.
Operations Manager
Operations Manager
Operations Managers plan, execute, and control the operations of an organization. They work with various departments to ensure that the organization runs smoothly and efficiently. This course may be useful for aspiring Operations Managers as it provides a foundation in operations management concepts and techniques.
Software Developer
Software Developer
Software Developers design, develop, and maintain software applications. They work with various programming languages and technologies to create software solutions that meet the needs of users. This course may be useful for aspiring Software Developers as it provides a foundation in software development concepts and techniques.
IT Project Manager
IT Project Manager
IT Project Managers plan, execute, and control IT projects. They work with stakeholders to define project scope, develop project plans, and manage project resources. This course may be useful for aspiring IT Project Managers as it provides a foundation in project management concepts and techniques.
Database Administrator
Database Administrator
Database Administrators manage and maintain databases, ensuring that data is stored and retrieved efficiently and securely. They work with various database management systems to create, configure, and optimize databases. This course may be useful for aspiring Database Administrators as it provides a foundation in database management concepts and techniques.
Financial Analyst
Financial Analyst
Financial Analysts analyze financial data to make investment recommendations and provide advice to clients. They work with various financial models and techniques to evaluate the financial performance of companies. This course may be useful for aspiring Financial Analysts as it provides a foundation in financial analysis concepts and techniques.
For more career information including salaries, visit:
OpenCourser.com/course/5ybk9o/salesforce
Reading list
We've selected five books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Salesforce Reporting.
Provides in-depth coverage of Salesforce reporting and dashboards.
Focuses exclusively on Salesforce reporting and dashboards, providing in-depth coverage.
Beginner-friendly guide to using Salesforce Service Cloud. It covers all the basics, from setting up cases to managing knowledge articles. It great resource for anyone who wants to learn more about using Salesforce Service Cloud.
Covers the Salesforce Service Cloud, providing insights into how reporting can support customer service and support operations, complementing the course's focus on sales reporting.
Save
A practical guide to Salesforce reporting, with step-by-step instructions and exercises.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/5ybk9o/salesforce
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Effort
3 weeks of study, 3-5 hours/week
Level
Introductory
Via
Coursera
Institution
University of California, Irvine
Instructor
Stephane Muller
Language
English
Transcripts
Español
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Deutsch
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العربية
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پښتو
آذربایجان دیلی
This course belongs to a
collection
called
Salesforce Fundamentals. It's comprised of four courses:
- Salesforce Reporting (viewing)
- Salesforce Basics
- Salesforce Capstone: Organization Integration
- Salesforce Integration
Good to know
Provides an in-depth examination of customizing Salesforce and its impact on the user experience
Emphasizes practical applications through hands-on activities using Salesforce's Trailhead platform
Offers opportunities for peer discussion and review, fostering a collaborative learning environment
Covers topics essential for business administration specialists, including creating custom objects and managing data
Incorporates real-world examples to illustrate how Salesforce can enhance customer engagement
Facilitated by industry expert Stephane Muller, known for his contributions to the Salesforce ecosystem
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