Stakeholder Management from Coursera

This course offers a comprehensive overview of stakeholder management approaches and techniques.

It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change.

The course is broken down into 4 Lessons:

• Identify stakeholders: this focuses on strategies to identify different stakeholder groups and individual stakeholders

• Stakeholder analysis: with the focus on different ways to analyze the key stakeholders' characteristics, including their attitudes and expectations

• Stakeholder collaborations: which will teach you how to build a working relationship with your stakeholders

• Change support: this will give an overview of organizational change management to support managing stakeholders

Content for the course is designed and delivered by Igor Arkhipov who is a certified business analysis professional and industry expert with over 15 years of experience in corporate project environments.

This course is designed for anyone interested in building long-lasting working relationships with their stakeholders in the work environment.

It will be especially useful for project and change management professionals, such as project managers, business analysts, change managers, relationship managers, and line managers.

There are no formal prerequisites for the course, however, some understanding of what is a project and how people usually collaborate in working environments will help (meetings, formal emails, etc.)

What's inside

Syllabus

Stakeholder management

This module offers a comprehensive overview of stakeholder management approaches and techniques. It combines useful theoretical models with practical advice and recommendations. You will learn the best practices, tools, and techniques for managing stakeholder relationships. The course will teach you the key skills in identifying and analyzing stakeholders, understanding their needs and expectations, planning collaboration, and helping stakeholders navigate organizational change.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Designed for anyone who works with stakeholders, it explores essential concepts and practical strategies that help learners nurture productive relationships

Taught by Igor Arkhipov, a certified business analysis professional with over 15 years of experience

Covers fundamental stakeholder management approaches and techniques, arming learners with comprehensive knowledge

Provides practical guidance and recommendations, enabling learners to apply their knowledge effectively

Emphasizes key skills for managing stakeholder relationships, empowering learners to navigate complex workplace dynamics

Suitable for professionals seeking to enhance their stakeholder management capabilities, including project and change managers, relationship managers, and line managers

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Stakeholder Management with these activities:

Review stakeholder management concepts

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Review the fundamental concepts of stakeholder management to prepare for the course.

Browse courses on Stakeholder Management

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Read an article or blog post about stakeholder management.
Create a mind map of stakeholder management terms and concepts.
Discuss stakeholder management with a colleague or friend.

Join a stakeholder management study group

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Connect with peers to discuss stakeholder management concepts and share experiences.

Browse courses on Stakeholder Management

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Find a stakeholder management study group online or in your community.
Attend study group meetings regularly.
Participate in discussions and share your insights.

Volunteer with a stakeholder engagement organization

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Gain practical experience in stakeholder engagement by volunteering with an organization.

Browse courses on Stakeholder Engagement

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Research stakeholder engagement organizations in your area.
Contact the organization and inquire about volunteer opportunities.
Complete the volunteer training program.
Participate in stakeholder engagement activities.

Three other activities

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Watch a tutorial on stakeholder analysis

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Follow a guided tutorial to learn the different techniques for analyzing stakeholders.

Browse courses on Stakeholder Analysis

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Find a tutorial on stakeholder analysis.
Watch the tutorial and take notes on the key steps involved in stakeholder analysis.
Apply the stakeholder analysis techniques to a real-world scenario.

Contribute to an open-source stakeholder management tool

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Participate in the open-source community to contribute to stakeholder management.

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Find an open-source stakeholder management tool.
Review the tool's documentation and codebase.
Identify areas where you can contribute.
Submit your contributions to the project.

Create a stakeholder management plan

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Develop a comprehensive stakeholder management plan to apply the concepts learned in the course.

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Identify the stakeholders for your project or organization.
Analyze the stakeholders' needs and interests.
Develop a communication plan for each stakeholder group.
Create a stakeholder engagement plan to involve stakeholders in the project or organization.

Career center

Learners who complete Stakeholder Management will develop knowledge and skills that may be useful to these careers:

Business Analyst

A Business Analyst is responsible for examining how a business operates and identifying opportunities to improve its efficiency and profitability. This course would be useful because it can help you build a framework to analyze a business, and develop solutions to help companies improve and grow.

See salaries and explore the career path for Business Analyst

Program Manager

Program Managers coordinate the work of teams to deliver products and services. This course can help you to improve your stakeholder management skills, which are essential for Program Managers who need to work with a variety of stakeholders, including customers, vendors, and team members.

See salaries and explore the career path for Program Manager

Senior Business Analyst

Senior Business Analysts play a key role in helping organizations achieve their business goals, through the analysis of business needs, and the design and implementation of solutions. To be successful as a Senior Business Analyst, you need strong stakeholder management skills, which is a focus of this course.

See salaries and explore the career path for Senior Business Analyst

Change Manager

Change Managers help organizations to implement and manage change. This course can help you to build a foundation in stakeholder management. It can also teach you how to plan collaboration and support stakeholders through organizational change.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. This course can be helpful for Project Managers, because it teaches you the best practices, tools, and techniques for managing stakeholder relationships and navigating organizational change.

See salaries and explore the career path for Project Manager

Consultant

Consultants provide advice to organizations on how to improve their performance. This course can be useful for Consultants because it can help you build a foundation in stakeholder management and develop your stakeholder analysis skills.

See salaries and explore the career path for Consultant

Product Manager

Product Managers are responsible for the development and management of products. This course may be helpful for Product Managers, as it will teach you skills in identifying and analyzing stakeholders, understanding their needs and expectations, and planning collaboration.

See salaries and explore the career path for Product Manager

Line Manager

Line Managers are responsible for leading and managing teams. This course can be helpful for Line Managers because it can help you to build strong relationships with your team members and other stakeholders.

See salaries and explore the career path for Line Manager

Relationship Manager

Relationship Managers are responsible for developing and maintaining relationships with customers. This course can be helpful for Relationship Managers, because it can help you to build effective relationships with customers and other stakeholders.

See salaries and explore the career path for Relationship Manager

Sales Manager

Sales Managers are responsible for leading and managing sales teams. This course may be helpful for Sales Managers, as it can help you build your stakeholder management skills and learn how to better collaborate with your team.

See salaries and explore the career path for Sales Manager

Marketing Manager

Marketing Managers are responsible for planning and executing marketing campaigns. This course may be helpful for Marketing Managers, as it can teach you how to identify and analyze stakeholders, understand their needs and expectations, and plan collaboration.

See salaries and explore the career path for Marketing Manager

Human Resources Manager

Human Resources Managers are responsible for managing the human resources department of an organization. This course may be helpful for Human Resources Managers, as it can teach you how to effectively manage stakeholders and build relationships with employees.

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Operations Manager

Operations Managers are responsible for the day-to-day operations of an organization. This course may be helpful for Operations Managers, as it can teach you how to manage stakeholders and navigate organizational change.

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Finance Manager

Finance Managers are responsible for the financial planning and management of an organization. This course may be helpful for Finance Managers, as it can teach them how to identify and analyze stakeholders and understand their needs and expectations.

See salaries and explore the career path for Finance Manager

Administrative Manager

Administrative Managers are responsible for the day-to-day operations of an organization. This course may be helpful for Administrative Managers, as it can teach you how to manage stakeholders and navigate organizational change.

See salaries and explore the career path for Administrative Manager

Stakeholder Management

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