Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone from Pluralsight

This course will teach you how to monitor and troubleshoot Microsoft Teams phones, clients, devices, direct routing connectivity, call failures, and, call quality related issues.

With its popularity, high usage, and high uptime required for Microsoft Teams phones, clients, devices, and their calling capabilities, comes great challenges to run, maintain, and if required, troubleshoot the Microsoft Teams infrastructure with minimum degradation. The MS-720 - Microsoft Teams Voice Engineer exam also includes these critical topics. In this course, Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone, you’ll learn to monitor and troubleshoot Microsoft Teams phones, clients, devices and calling related issues. First, you’ll learn how to monitor and troubleshoot Microsoft Teams phone, clients, and devices. Next, you’ll understand how to resolve direct routing connectivity related issues. Finally, you’ll get to know how to monitor and troubleshoot call quality and call capabilities related issues. When you’re finished with this course, you’ll have the skills and knowledge of running maintaining and troubleshooting Microsoft Teams phones, clients and devices effectively for a flawless unified communication and collaboration experience for the end users in your organization.

What's inside

Syllabus

Course Overview

Monitor and Troubleshoot Microsoft Teams Clients and Devices

Monitor Microsoft Teams Phone

Troubleshoot Direct Routing Connectivity

Troubleshoot Call Failure and Call Quality

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides guidance for IT professionals who are responsible for maintaining Microsoft Teams phones, clients, and devices

Prepares learners to pass the MS-720 - Microsoft Teams Voice Engineer exam

Taught by Naveed Tauhid, a recognized Microsoft Certified Trainer

Examines a broad range of topics related to Microsoft Teams phones, clients, devices, and calling, addressing issues such as connectivity, call failures, and degraded quality

Provides a comprehensive understanding of Microsoft Teams voice capabilities, making it suitable for IT professionals seeking to expand their expertise in this area

Assumes a certain level of familiarity with Microsoft Teams and related technologies, making it more appropriate for intermediate to advanced learners

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone with these activities:

Review basic networking concepts

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This course builds on concepts from basic networking. Reviewing networking fundamentals will help you better understand the complexities of network monitoring and troubleshooting.

Browse courses on Networking Fundamentals

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Review basic network hardware and software.
Study essential network protocols.
Practice configuring network devices.

Follow tutorials on monitoring network performance

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Network monitoring is essential for maintaining a healthy network. Seek tutorials that provide guidance on using monitoring tools and techniques to keep your network running smoothly.

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Identify reputable online resources or training platforms offering tutorials on network monitoring.
Choose tutorials that align with your skill level and specific interests in network monitoring.
Follow the tutorials diligently, taking notes and experimenting with the concepts.
Apply what you learn to your own network or virtual environments for practical experience.

Join a study group or online forum for network engineers

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Engaging with peers can enhance your learning experience. Find study groups or online forums where you can connect with other network engineers to discuss concepts, share knowledge, and collaborate on troubleshooting challenges.

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Identify relevant study groups or online forums in your area or industry.
Join the group or forum and introduce yourself.
Actively participate in discussions, ask questions, and share your own experiences.
Collaborate with other members on troubleshooting scenarios or network design projects.

Four other activities

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Practice troubleshooting network connectivity issues

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Troubleshooting is a crucial skill for network engineers. Engage in practice drills to improve your ability to identify and resolve network connectivity problems.

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Simulate network connectivity issues using tools or virtual environments.
Analyze network traffic to identify the root cause of issues.
Implement appropriate solutions to restore network connectivity.

Build a small test network in a lab environment

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Hands-on experience is invaluable in network engineering. Building a small test network will allow you to experiment with different configurations, troubleshoot issues, and gain a deeper understanding of network operations.

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Obtain necessary hardware, such as routers, switches, and cabling.
Design a simple network topology that includes multiple devices and connections.
Configure the devices and establish network connectivity.
Simulate real-world scenarios and troubleshoot any issues that arise.
Document your work, including the network design, configuration details, and troubleshooting procedures.

Create a network documentation guide

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Documentation is crucial for managing complex networks. Creating a comprehensive guide will help you organize and share knowledge about your network infrastructure, troubleshooting procedures, and best practices.

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Gather all relevant information about your network, including topology, devices, and configurations.
Organize the information into a logical structure, using headings, sections, and diagrams.
Write clear and concise documentation, explaining the purpose, functionality, and maintenance of each network component.
Include troubleshooting procedures and best practices to assist in resolving common network issues.
Share the documentation with colleagues and stakeholders for review and feedback.

Participate in network troubleshooting competitions

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Competitions provide a unique opportunity to test your skills and learn from others. Join network troubleshooting competitions to challenge yourself, demonstrate your expertise, and potentially connect with industry professionals.

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Research upcoming network troubleshooting competitions and identify those that align with your interests.
Form a team or collaborate with other individuals to participate in the competition.
Practice troubleshooting techniques, study network protocols, and prepare for potential scenarios.
Participate in the competition, work as a team to identify and resolve network issues under pressure.
Reflect on your performance, identify areas for improvement, and network with other participants.

Career center

Learners who complete Microsoft Teams Voice Engineer: Monitor and Troubleshoot Teams Phone will develop knowledge and skills that may be useful to these careers:

Telecommunications Engineer

Telecommunications Engineers design, maintain, and operate telecommunications systems, which include telephone networks, data networks, and wireless networks. They also develop and test new telecommunications technologies. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a critical skill for Telecommunications Engineers who support Microsoft Teams deployments.

See salaries and explore the career path for Telecommunications Engineer

Network Engineer

Network Engineers design, build, and maintain computer networks. They also monitor and troubleshoot network problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Network Engineers who support Microsoft Teams deployments.

See salaries and explore the career path for Network Engineer

Systems Administrator

Systems Administrators install, configure, and maintain computer systems, including hardware, software, and networks. They also monitor and troubleshoot system problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Systems Administrators who support Microsoft Teams deployments.

See salaries and explore the career path for Systems Administrator

Cloud Engineer

Cloud Engineers design, build, and maintain cloud computing systems. They also monitor and troubleshoot cloud system problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Cloud Engineers who support Microsoft Teams deployments.

See salaries and explore the career path for Cloud Engineer

IT Manager

IT Managers plan, implement, and manage information technology systems for organizations. They also oversee the work of IT staff. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for IT Managers who support Microsoft Teams deployments.

See salaries and explore the career path for IT Manager

Technical Support Engineer

Technical Support Engineers provide technical support to users of computer systems and software. They also troubleshoot and resolve technical problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Technical Support Engineers who support Microsoft Teams deployments.

See salaries and explore the career path for Technical Support Engineer

Customer Support Representative

Customer Support Representatives provide support to customers of products and services. They also troubleshoot and resolve customer problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Customer Support Representatives who support Microsoft Teams deployments.

See salaries and explore the career path for Customer Support Representative

Help Desk Analyst

Help Desk Analysts provide technical support to users of computer systems and software. They also troubleshoot and resolve technical problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Help Desk Analysts who support Microsoft Teams deployments.

See salaries and explore the career path for Help Desk Analyst

IT Specialist

IT Specialists provide technical support to users of computer systems and software. They also troubleshoot and resolve technical problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for IT Specialists who support Microsoft Teams deployments.

See salaries and explore the career path for IT Specialist

Network Technician

Network Technicians install, configure, and maintain computer networks. They also monitor and troubleshoot network problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Network Technicians who support Microsoft Teams deployments.

See salaries and explore the career path for Network Technician

Computer Support Specialist

Computer Support Specialists provide technical support to users of computer systems and software. They also troubleshoot and resolve technical problems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Computer Support Specialists who support Microsoft Teams deployments.

See salaries and explore the career path for Computer Support Specialist

IT Consultant

IT Consultants provide consulting services to organizations on the use of information technology. They also help organizations design, implement, and manage IT systems. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for IT Consultants who support Microsoft Teams deployments.

See salaries and explore the career path for IT Consultant

Systems Analyst

Systems Analysts analyze and design computer systems. They also develop and implement software solutions. This course can help you build a foundation in Microsoft Teams phone monitoring and troubleshooting, which is a valuable skill for Systems Analysts who support Microsoft Teams deployments.

See salaries and explore the career path for Systems Analyst

Business Analyst

Business Analysts analyze business processes and identify opportunities for improvement. They also develop and implement solutions to improve business processes. This course may be helpful for Business Analysts who want to learn more about Microsoft Teams phone monitoring and troubleshooting.

See salaries and explore the career path for Business Analyst

Software Developer

Software Developers design, develop, and test software applications. This course may be helpful for Software Developers who want to learn more about Microsoft Teams phone monitoring and troubleshooting.

See salaries and explore the career path for Software Developer