You’ve Convinced Me We Have to Collaborate, But How Do We Deal with People?

DevOps is about people, empathy, relationships, and collaboration. And science supports that - Studies have shown collaboration is critical to effective software development and software operations. Many times, collaboration is easier said than done, which raises the question: “How do we work with talented people who have different communication styles and points of view?" Don’t worry, you can learn to improve our human interactions. Over time, Matt Stratton has learned some techniques and approaches to enhance collaboration and interaction, which he'll share so you can put them into practice yourself. This session will cover topics like de-escalating conflict, facilitating effective meetings, how to productively have difficult conversations, and fostering psychological safety in teams.