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William A. Brantley

Program and project managers are master storytellers. They have to be in order to weave high-priority information into a memorable narrative for their people. Customers must commit to and understand their goals, and how the program is meeting them. Stakeholders need to trust the direction and stay engaged with the program intent. Program and project teams and leaders, need to understand what matters and how their work connects to the greater whole.

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Program and project managers are master storytellers. They have to be in order to weave high-priority information into a memorable narrative for their people. Customers must commit to and understand their goals, and how the program is meeting them. Stakeholders need to trust the direction and stay engaged with the program intent. Program and project teams and leaders, need to understand what matters and how their work connects to the greater whole.

Storytelling is not a part of the Project Management Institute, Inc's (PMI) "A Guide to the Project Management Body of Knowledge'' (PMBOK). Storytelling is not something that Certified Associate In Project Management (CAPM), Project Management Professional (PMP), PMI-Agile Certified Practitioner (PMI-ACP), certified scrum masters, or other certified project manager credential holders will encounter on an exam. Storytelling is something that successful program or project managers learn from years of experience. If storytelling is not on the PMP exam or similar project management certification exams, why should you bother learning how to tell good stories?

Because, human brains are naturally designed for stories. We have brain structures devoted to making sense of the world in cause-effect terms. Good stories are like flight simulators in that you can try out various approaches to a problem before tackling the real problem. Risk management for programs and projects is more effective when using compelling narratives. Stories are also effective ways to transmit large amounts of information to your project teams and stakeholders. People can remember more information and act effectively on that information. For agile project management, stories are how customers communicate their requirements to the agile project team. Stories are the foundation of persuasive communication and will help you become an expert communicator.

In this online course of the Program Management and the Art of Communication certificate program, you will learn how great program and project managers use their storytelling skills to create compelling project visions, persuade stakeholders, and design effective risk management strategies.

Earn 10 professional development units (PDUs) while completing the only professional certification program that helps you develop storytelling as part of your collection of project management tools.

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What's inside

Syllabus

Week 1: The Structure and Components of Stories
Week 2: Telling the Program or Project’s Story
Week 3: Risk Management Through Storytelling
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Applicable to program and project managers in any industry
Develops persuasive and effective communication skills for program and project managers
Taught by William A. Brantley, a recognized instructor in the field of storytelling
Addresses risk management through the lens of storytelling, offering unique insights for project managers
Provides a framework for communicating effectively with stakeholders using stories
Earns you 10 professional development units (PDUs) upon completion

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Reviews summary

Practical storytelling for project managers

According to learners, this course is an exceptionally practical guide for program and project managers looking to enhance their communication skills. Many found the content highly relevant and immediately applicable to their professional roles, praising the clear, engaging instruction. The course helps fill a crucial gap not typically covered by traditional project management certifications, offering unique insights into persuasive communication. Students particularly value its focus on using storytelling for stakeholder management and risk communication, and appreciate the opportunity to earn 10 PDUs. While largely positive, some experienced professionals suggested a desire for more advanced case studies.
Valued for providing professional development units (PDUs).
"Earning 10 PDUs was a great bonus, making this course an easy choice for my professional development."
"I appreciated getting valuable insights and fulfilling my PDU requirements at the same time."
"This course was perfect for maintaining my certification while learning a crucial soft skill."
Addresses a critical communication gap in traditional PM certifications.
"Storytelling isn't covered in PMP, so this course provides a much-needed perspective on a vital project skill."
"This course offers insights into an aspect of project management that goes beyond the typical PMBOK approach."
"I found this course invaluable for understanding the human side of project communication, unlike standard certifications."
The instructor's expertise and delivery make learning enjoyable.
"The instructor was fantastic, bringing the concepts to life with real-world examples and a clear, engaging style."
"Her teaching style made complex ideas easy to grasp, and I always looked forward to the next module."
"I appreciate the instructor's ability to clearly articulate the value of storytelling for program outcomes."
Provides immediately applicable strategies for project managers.
"I found the techniques taught in this course directly applicable to my daily program management tasks. Highly practical!"
"The strategies for communicating with stakeholders are incredibly useful; I've already started implementing them effectively."
"This course helped me connect abstract ideas to concrete actions, making my project communications more persuasive."
Some experienced learners desired more advanced content or case studies.
"While excellent for beginners, I wished for more advanced examples or complex case studies for experienced PMs."
"I found the foundational concepts great, but I was hoping for a bit more depth in applying advanced storytelling."
"The course could benefit from additional real-world, intricate scenarios to push experienced learners further."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Storytelling That Delivers Program and Project Outcomes with these activities:
Review storytelling techniques
Solidify your storytelling skills by brushing up on existing knowledge of techniques and refreshing your memory.
Browse courses on Storytelling
Show steps
  • Review the principles of storytelling.
  • Identify the different types of stories.
  • Create a storyboard for a short story.
Read 'Storytelling for Project Managers' by C. Carr
Understanding and applying storytelling techniques specifically in the context of project management
Show steps
  • Read the book and take notes
  • Summarize and present the key points
Review Storytelling Techniques In Literature
Review basic narrative techniques commonly used in literature
Browse courses on Storytelling
Show steps
  • Review works from different mediums and genres and identify the different storytelling techniques
  • Identify the tools of storytelling
  • Identify the use of symbolism and imagery
Seven other activities
Expand to see all activities and additional details
Show all ten activities
Refine Your Storytelling Skills
Review key storytelling concepts to enhance your foundational knowledge and improve your communication abilities.
Show steps
  • Identify and analyze effective storytelling techniques.
  • Practice crafting stories that clearly convey messages.
  • Seek feedback on your storytelling delivery.
Explore Storytelling Software Tools
Gain familiarity and proficiency with various software programs designed to enhance storytelling
Show steps
  • Research and identify storytelling software tools
  • Select specific tools for exploration
  • Follow guided tutorials and experiment with software features
Develop a compelling project vision
Showcase your ability to use storytelling in a practical setting by crafting a vision for a fictional project.
Show steps
  • Identify the project's goals and objectives.
  • Develop a narrative that explains the project's purpose and value.
  • Create visual aids, such as a storyboard or slide deck, to illustrate your vision.
Craft Compelling Narratives & Communicate Project Objectives
Crafting compelling and engaging project narratives that effectively communicate project objectives
Browse courses on Effective Communication
Show steps
  • Identify the key objectives of the project
  • Craft a compelling narrative that resonates with the audience
  • Present the narrative to stakeholders
Participate in Peer Review and Feedback Sessions
Engaging with peers to provide and receive feedback on storytelling techniques and project narratives
Browse courses on Feedback
Show steps
  • Identify peers within the course
  • Form peer review groups
  • Share and review project narratives
  • Provide constructive feedback
  • Incorporate feedback into revisions
Create a risk management plan using storytelling
Enhance your risk management skills by creating a plan that effectively communicates risks and mitigation strategies.
Browse courses on Risk Management
Show steps
  • Identify the potential risks associated with a project.
  • Develop a story that explains the risks and their potential impact.
  • Create a plan for mitigating the risks.
Practice Storytelling Techniques Through Role-Playing and Simulations
Developing storytelling skills through interactive exercises and real-world simulations
Show steps
  • Identify scenarios where storytelling is effective
  • Develop and practice storytelling scripts
  • Participate in role-playing activities
  • Engage in realistic simulations

Career center

Learners who complete Storytelling That Delivers Program and Project Outcomes will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected 50 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Storytelling That Delivers Program and Project Outcomes.
Classic text on project management that provides a comprehensive overview of the field. It great resource for anyone who wants to learn about project management or improve their skills.
The third edition of the essential guide to data wrangling with pandas, NumPy, and Jupyter in Python. Updated for newer versions of the libraries, this book remains a core resource for anyone performing data analysis in Python. It widely used textbook and reference for its clear explanations and practical examples.
Is the foundational standard for program management according to the Project Management Institute (PMI). It provides a comprehensive framework, principles, and performance domains essential for understanding the discipline. It's a crucial reference for anyone starting in program management and is often used as a basis for professional certification.
Specifically addressing challenging and high-stakes conversations, this book offers a structured approach to navigate difficult discussions, manage emotions, and achieve positive outcomes.
This comprehensive guide by award-winning professional storyteller Jamie Cat Callan covers a variety of topics essential to the craft, including story structure, character development, and performance techniques.
Foundational text providing a comprehensive overview of project management principles and practices. It is essential for gaining a broad understanding of the topic and is widely used as a reference and textbook in academic and professional settings. The seventh edition reflects current trends and approaches in project management, including adaptive and hybrid methodologies. It is highly valuable for both beginners and experienced professionals looking to solidify their understanding and as a reference for best practices.
A foundational text in management thought, Drucker outlines the practices that make an executive effective. classic that provides timeless principles on time management, prioritization, and decision-making, crucial for leaders at all levels.
A definitive guide to financial risk management, this handbook provides in-depth analysis of methods for measuring and managing risk in financial institutions. It covers various types of financial risk and crucial reference for professionals and advanced students in finance.
Sinek explores the concept of creating a 'Circle of Safety' where team members feel secure and supported. emphasizes the leader's role in fostering trust and cooperation, offering valuable insights into building strong, resilient teams.
Managing Successful Programmes (MSP) widely recognized framework for program management. outlines the principles, themes, and processes for managing programs effectively to achieve strategic objectives and realize benefits. It's a valuable resource for understanding a structured approach to program management and is the basis for MSP certification.
This influential book challenges conventional notions of risk and probability by focusing on the impact of rare and unpredictable events ("black swans"). It argues that these events have a disproportionate impact on the world and that we are often ill-equipped to deal with them. It's a provocative read that encourages a different way of thinking about risk and uncertainty.
Comprehensive guide to project management that provides answers to common questions. It great resource for anyone who wants to learn more about project management or solve specific problems.
Written by a former speechwriter for President Obama, this book delves into the art of leadership communication, providing insights into crafting powerful messages, inspiring teams, and effectively managing stakeholder relationships.
Provides a foundational understanding of the fundamental principles of data science and the data-analytic thinking necessary for extracting value from data in a business context. It is highly relevant for undergraduate business analytics programs and working professionals. It serves as a useful reference for understanding the business applications of data analysis and is commonly used as a textbook.
This comprehensive guide provides a thorough overview of both verbal and nonverbal communication, offering practical tips and exercises to enhance communication abilities for both personal and professional settings.
Practical guide to agile project management that is full of tips and advice. It great resource for anyone who wants to learn how to use agile methods to improve their project management skills.
Practical guide to project management that is full of insights and advice. It great resource for anyone who wants to learn how to manage projects more effectively.
Considered a classic in leadership literature, Bennis explores the qualities that define leaders and the process of becoming one. offers deep insights into self-discovery and personal development as integral to leadership.
Provides a foundational understanding of risk management and insurance principles, making it ideal for those new to the topic or seeking a broad overview. It covers basic concepts, traditional insurance, and introductory enterprise risk management, serving as a valuable textbook for undergraduate programs and a solid starting point for professionals.
Focused specifically on operational risk in the financial services industry, this book provides a detailed guide to managing this critical area. It covers frameworks, techniques, and best practices for identifying, assessing, and mitigating operational risks. It's essential for professionals working in risk management within banks and financial institutions.
Based on a true story from a US Navy submarine, this book presents a compelling case for a leader-leader model rather than a leader-follower model. It's highly practical and offers actionable strategies for empowering teams and fostering ownership.
Building on the concepts of emotional intelligence, this book focuses on how leaders can create resonance and drive performance through their emotional leadership. Provides practical insights and is suitable for those looking to deepen their understanding of the behavioral aspects of leadership.
Presents a clear and accessible framework of leadership principles. It's a popular guide for developing leadership skills and is often recommended for those seeking a structured approach to understanding the fundamentals of influence.
This textbook provides a comprehensive treatment of financial risk management, covering market, credit, and operational risks within financial institutions. It's widely used in undergraduate and graduate finance programs and solid resource for understanding the principles and practices of financial risk management.
This handbook offers practical, real-world advice on program management. It covers essential topics such as stakeholder management, risk management, and program performance analysis. It useful reference tool for program managers at all levels and has been used as a textbook in academic institutions.
A seminal work that highlights the critical role of emotional intelligence in leadership effectiveness. Understanding and managing emotions in oneself and others key component of successful leadership, making this book valuable for deepening one's understanding.
Focuses on the crucial skill of communicating insights from data effectively through compelling visualizations. is highly relevant for all levels, emphasizing the importance of clear and impactful data presentation. It is valuable additional reading that complements technical data analysis skills.
Written by former Navy SEALs, this book translates military leadership principles to business and life. It emphasizes taking ownership of everything in your world, offering a tough yet practical approach to leadership and problem-solving.
Aligned with international standards like ISO 31000 and the COSO ERM Framework, this book offers a comprehensive introduction to enterprise risk management. It covers identification, analysis, and treatment of various risks, including emerging trends. It's suitable for students and risk professionals seeking a thorough grounding in ERM principles and practices.
Considered a comprehensive guide and often referred to as a 'bible' in project management, this book offers a detailed systems approach to planning, scheduling, and controlling projects. It is suitable for both students and professionals seeking to deepen their knowledge. The book includes real-world case studies and covers a broad range of topics, making it a strong reference for various project scenarios.
Offers a critical look at common risk management practices and argues for more quantitative approaches. It challenges conventional wisdom and provides insights into improving risk assessment and decision-making. It's valuable for both students and professionals looking to refine their risk management methodologies.
Provides real-world examples and case studies of how organizations have implemented enterprise risk management. It offers practical insights into the challenges and successes of ERM implementation, making it valuable for those involved in establishing or improving an ERM program.
Bridges the gap between statistical theory and its practical application in data science using R and Python. It focuses on the statistical concepts most relevant to data scientists and provides code examples. It's a useful reference and learning resource for those applying statistics in their work.
Another foundational book on Scrum, this guide by co-creator Ken Schwaber delves into applying Scrum for agile project management. It provides practical examples and is considered a must-read for those adopting agile approaches. is particularly useful for understanding how to implement Scrum practices in real-world projects.
Explores the art and science of prediction in various fields, from weather forecasting to finance. It examines why some predictions succeed while many fail, emphasizing the importance of probability and understanding uncertainty. It offers valuable lessons for risk managers who rely on forecasting and data analysis.
Key resource for understanding estimating and planning in agile environments. It provides practical techniques for creating realistic plans and managing scope in iterative projects. It is essential reading for those working with or transitioning to agile methodologies.
This handbook provides a comprehensive guide to the interconnected areas of governance, risk management, and compliance (GRC). It covers frameworks, best practices, and practical guidance for implementing an integrated GRC program. It's a valuable reference for professionals responsible for GRC in their organizations.
Offers a new way of thinking about data science and ethics informed by intersectional feminist thought. It challenges existing power structures within data and explores how data can be used to work towards justice. It's highly relevant for contemporary discussions around fairness and bias in data analysis.
Delves into practical issues and presents case studies related to the execution of Enterprise Risk Management programs. It provides insights from senior risk management professionals and explores how organizations measure the impact of ERM. It is particularly useful for understanding real-world challenges and best practices in ERM implementation.
Provides a comprehensive overview of key concepts and techniques in financial risk management, covering market risk, credit risk, and operational risk. It offers practical insights into identifying, assessing, and mitigating these risks and valuable resource for students and professionals in finance.
Provides a guide to creating effective and aesthetically pleasing data visualizations. It delves into the principles behind good visualization design, helping readers make informed choices about how to represent their data. It valuable reference for anyone creating visualizations, from students to professionals.

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