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Melissa Al-Shaer
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Read more
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Read more
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will be able to determine which areas of the business are exceeding standards and which departments are performing below standard. This course will include an introduction to Google Sheets, how to leverage formulas, how to link multiple tabs, and how to utilize Google Sheets to determine if support is being provided within the required levels of service.
Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
Register for this course and see more details by visiting:
OpenCourser.com/course/9grsdz/create
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What's inside
Syllabus
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Suits learners who seek to get support from business data
Helps learners improve their ability to understand if support is being provided within the standards
Introduces Google Sheets and its functions
Builds the technical abilities to determine which areas are performing below standard
Helps learners identify which areas of a business are exceeding standards
Involves using formulas in Google Sheets
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Reviews summary
Practical google sheets for customer support data
According to learners, this course is a highly practical and hands-on introduction to leveraging Google Sheets for customer support data analysis. Many found it extremely useful for creating organized datasets and monitoring service levels, appreciating the clear explanations of formulas and tab linking. It is widely regarded as excellent for beginners and those new to using spreadsheets for business data, helping them immediately apply concepts to their work. However, some experienced users found the content to be too basic, wishing for more advanced data analysis or automation techniques. Overall, it successfully delivers on its promise to equip students with the skills to transform raw data into useful insights.
Ideal starting point for those new to Google Sheets or data analysis.
"This is a solid introduction to using Sheets for support data. Good for beginners with limited spreadsheet experience."
"Fantastic for anyone needing to create reports from customer support logs. Perfect if you're a complete beginner with sheets."
"A bit basic for my existing Excel skills, but still picked up some Google Sheets specific tips and tricks. Overall, very helpful for a beginner."
Concepts and formulas are taught with excellent clarity.
"The instructor explained complex formulas clearly, making them easy to understand and apply."
"The steps were easy to follow and the concepts immediately applicable. The section on linking multiple tabs was especially useful."
"The formula explanations were top-notch and the project-based approach really helped me grasp the concepts."
Focuses on real-world, immediately applicable skills.
"This course provided me with practical tools and strategies that I could apply immediately to my work."
"I learned exactly how to organize customer support data efficiently using Google Sheets. Very hands-on."
"Exactly what I needed for my job! The hands-on project was perfect for applying what I learned. I now feel confident in creating useful data sets."
May be too basic for experienced users seeking advanced topics.
"Found it useful for the basics, but it didn't go deep enough into advanced data analysis or pivot tables."
"Too basic. If you know *anything* about spreadsheets, this will be redundant. Didn't cover anything new for me."
"I wish there was more on automation, but for what it promised, it delivered. Good for what it is, but not for advanced users."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Create Customer Support Data with Google Sheets with these
activities:
Volunteer at a local customer support organization
Show steps
Volunteering at a local customer support organization will give you hands-on experience and help you develop your skills.
Browse courses on
Customer Support
Show steps
-
Find a local customer support organization
-
Contact the organization and inquire about volunteer opportunities
-
Attend a volunteer orientation
-
Start volunteering
Review Google Sheets basics
Show steps
Understanding the basics of Google Sheets will ensure you're ready to dive into more complex formulas and functions.
Browse courses on
Google Sheets
Show steps
-
Watch a tutorial video on Google Sheets basics
-
Create a simple spreadsheet and practice entering data
-
Explore the different menus and tools in Google Sheets
Join a study group for this course
Show steps
Joining a study group will help you stay on track and learn from your peers.
Show steps
-
Find a study group for this course
-
Attend study group meetings
-
Participate in discussions
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Find a mentor who can provide guidance on Google Sheets
Show steps
Connect with someone who has experience using Google Sheets and can provide support and advice.
Show steps
-
Reach out to friends, colleagues, or online communities to find potential mentors
-
Interview potential mentors to find someone who is a good fit
-
Set up regular meetings or communication channels with your mentor
Follow a tutorial on how to use Google Sheets
Show steps
Following a tutorial on how to use Google Sheets will help you get up to speed quickly and learn the basics of the software.
Browse courses on
Google Sheets
Show steps
-
Find a tutorial that covers the basics of Google Sheets
-
Follow the steps in the tutorial
-
Try out the skills you learned in the tutorial
Practice using formulas in Google Sheets
Show steps
Gain confidence in using formulas to perform calculations and manipulate data.
Show steps
-
Find a dataset and create a spreadsheet to practice with
-
Use formulas to calculate basic statistics, such as mean and median
-
Practice using more advanced formulas, such as IF and VLOOKUP
Practice using Google Sheets formulas
Show steps
Practice using Google Sheets formulas will help you become more proficient in using the software and improve your ability to transform data.
Browse courses on
Google Sheets
Show steps
-
Create a new Google Sheet
-
Enter some sample data into the sheet
-
Use the formula bar to enter a formula
-
Drag the formula down to fill in the rest of the column
-
Explore different formulas and functions
Attend a Google Sheets workshop or training session
Show steps
Learn from experts and network with other Google Sheets users.
Show steps
-
Find a Google Sheets workshop or training session that meets your needs
-
Register for the workshop or training session
-
Attend the workshop or training session and take notes
Start a project to improve your customer support skills
Show steps
Starting a project to improve your customer support skills will help you develop your skills and knowledge.
Browse courses on
Customer Support
Show steps
-
Define the scope of your project
-
Develop a plan for your project
-
Execute your plan
-
Evaluate your results
Create a dashboard to visualize customer support data
Show steps
Demonstrate your ability to use Google Sheets to create a useful tool for visualizing and analyzing customer support data.
Show steps
-
Gather customer support data and import it into Google Sheets
-
Create charts and graphs to visualize the data
-
Add filters and slicers to allow users to interact with the dashboard
Create a Google Sheet template for customer support data
Show steps
Creating a Google Sheet template for customer support data will help you organize and track your data more effectively.
Browse courses on
Google Sheets
Show steps
-
Determine the data you need to track
-
Design the layout of your template
-
Create formulas and functions to automate calculations
-
Test your template and make adjustments
-
Share your template with others
Participate in a Google Sheets competition or challenge
Show steps
Test your skills against others and gain recognition for your Google Sheets expertise.
Show steps
-
Find a Google Sheets competition or challenge that aligns with your interests
-
Develop a strategy for solving the competition or challenge
-
Submit your solution and wait for the results
Contribute to an open-source customer support project
Show steps
Contributing to an open-source customer support project will help you develop your skills and knowledge while also giving back to the community.
Browse courses on
Customer Support
Show steps
-
Find an open-source customer support project
-
Review the project's documentation
-
Identify an area where you can contribute
-
Make your contributions
Analyze customer support data and identify areas for improvement
Show steps
Analyzing customer support data and identifying areas for improvement will help you improve the quality of your customer service.
Browse courses on
Data Analysis
Show steps
-
Gather customer support data
-
Clean and prepare the data
-
Analyze the data to identify trends and patterns
-
Develop recommendations for improvement
-
Present your findings to stakeholders
Volunteer at a local customer support organization
Show steps
Volunteering at a local customer support organization will give you hands-on experience and help you develop your skills.
Browse courses on
Customer Support
Show steps
Show steps
Show steps
- Find a local customer support organization
- Contact the organization and inquire about volunteer opportunities
- Attend a volunteer orientation
- Start volunteering
Review Google Sheets basics
Show steps
Understanding the basics of Google Sheets will ensure you're ready to dive into more complex formulas and functions.
Browse courses on
Google Sheets
Show steps
Show steps
Show steps
- Watch a tutorial video on Google Sheets basics
- Create a simple spreadsheet and practice entering data
- Explore the different menus and tools in Google Sheets
Join a study group for this course
Show steps
Joining a study group will help you stay on track and learn from your peers.
Show steps
Show steps
Show steps
- Find a study group for this course
- Attend study group meetings
- Participate in discussions
11 other activities
Expand to see all activities and additional details
Show all 14 activities
Find a mentor who can provide guidance on Google Sheets
Show steps
Connect with someone who has experience using Google Sheets and can provide support and advice.
Show steps
Show steps
Show steps
- Reach out to friends, colleagues, or online communities to find potential mentors
- Interview potential mentors to find someone who is a good fit
- Set up regular meetings or communication channels with your mentor
Follow a tutorial on how to use Google Sheets
Show steps
Following a tutorial on how to use Google Sheets will help you get up to speed quickly and learn the basics of the software.
Browse courses on
Google Sheets
Show steps
Show steps
Show steps
- Find a tutorial that covers the basics of Google Sheets
- Follow the steps in the tutorial
- Try out the skills you learned in the tutorial
Practice using formulas in Google Sheets
Show steps
Gain confidence in using formulas to perform calculations and manipulate data.
Show steps
Show steps
Show steps
- Find a dataset and create a spreadsheet to practice with
- Use formulas to calculate basic statistics, such as mean and median
- Practice using more advanced formulas, such as IF and VLOOKUP
Practice using Google Sheets formulas
Show steps
Practice using Google Sheets formulas will help you become more proficient in using the software and improve your ability to transform data.
Browse courses on
Google Sheets
Show steps
Show steps
Show steps
- Create a new Google Sheet
- Enter some sample data into the sheet
- Use the formula bar to enter a formula
- Drag the formula down to fill in the rest of the column
- Explore different formulas and functions
Attend a Google Sheets workshop or training session
Show steps
Learn from experts and network with other Google Sheets users.
Show steps
Show steps
Show steps
- Find a Google Sheets workshop or training session that meets your needs
- Register for the workshop or training session
- Attend the workshop or training session and take notes
Start a project to improve your customer support skills
Show steps
Starting a project to improve your customer support skills will help you develop your skills and knowledge.
Browse courses on
Customer Support
Show steps
Show steps
Show steps
- Define the scope of your project
- Develop a plan for your project
- Execute your plan
- Evaluate your results
Create a dashboard to visualize customer support data
Show steps
Demonstrate your ability to use Google Sheets to create a useful tool for visualizing and analyzing customer support data.
Show steps
Show steps
Show steps
- Gather customer support data and import it into Google Sheets
- Create charts and graphs to visualize the data
- Add filters and slicers to allow users to interact with the dashboard
Create a Google Sheet template for customer support data
Show steps
Creating a Google Sheet template for customer support data will help you organize and track your data more effectively.
Browse courses on
Google Sheets
Show steps
Show steps
Show steps
- Determine the data you need to track
- Design the layout of your template
- Create formulas and functions to automate calculations
- Test your template and make adjustments
- Share your template with others
Participate in a Google Sheets competition or challenge
Show steps
Test your skills against others and gain recognition for your Google Sheets expertise.
Show steps
Show steps
Show steps
- Find a Google Sheets competition or challenge that aligns with your interests
- Develop a strategy for solving the competition or challenge
- Submit your solution and wait for the results
Contribute to an open-source customer support project
Show steps
Contributing to an open-source customer support project will help you develop your skills and knowledge while also giving back to the community.
Browse courses on
Customer Support
Show steps
Show steps
Show steps
- Find an open-source customer support project
- Review the project's documentation
- Identify an area where you can contribute
- Make your contributions
Analyze customer support data and identify areas for improvement
Show steps
Analyzing customer support data and identifying areas for improvement will help you improve the quality of your customer service.
Browse courses on
Data Analysis
Show steps
Show steps
Show steps
- Gather customer support data
- Clean and prepare the data
- Analyze the data to identify trends and patterns
- Develop recommendations for improvement
- Present your findings to stakeholders
Career center
Learners who complete Create Customer Support Data with Google Sheets will develop knowledge and skills
that may be useful to these careers:
Data Analyst
Data Analyst
Data Analysts use their data analysis skills to prepare data for analysis, build models, and identify trends. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Data Scientist
Data Scientist
Data Scientists use their knowledge of mathematics, statistics, and computer science to extract insights from data. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Business Analyst
Business Analyst
Business Analysts use their knowledge of business and data analysis to improve the efficiency and effectiveness of organizations. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Marketing Analyst
Marketing Analyst
Marketing Analysts use their knowledge of marketing and data analysis to understand customer behavior and improve marketing campaigns. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Financial Analyst
Financial Analyst
Financial Analysts use their knowledge of finance and data analysis to make investment decisions. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Operations Analyst
Operations Analyst
Operations Analysts use their knowledge of operations and data analysis to improve the efficiency and effectiveness of organizations. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Project Manager
Project Manager
Project Managers use their knowledge of project management and data analysis to plan, execute, and control projects. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Customer Success Manager
Customer Success Manager
Customer Success Managers use their knowledge of customer relationship management and data analysis to improve the customer experience. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Product Manager
Product Manager
Product Managers use their knowledge of product management and data analysis to develop and launch products. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Sales Manager
Sales Manager
Sales Managers use their knowledge of sales and data analysis to improve the performance of sales teams. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Data Engineer
Data Engineer
Data Engineers use their knowledge of data engineering and data analysis to build and maintain data pipelines. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Database Administrator
Database Administrator
Database Administrators use their knowledge of database administration and data analysis to manage and maintain databases. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Information Security Analyst
Information Security Analyst
Information Security Analysts use their knowledge of information security and data analysis to protect organizations from cyber threats. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
IT Auditor
IT Auditor
IT Auditors use their knowledge of IT auditing and data analysis to evaluate the effectiveness of IT systems. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
Management Consultant
Management Consultant
Management Consultants use their knowledge of management consulting and data analysis to help organizations improve their performance. This course may be useful for this role as it provides an introduction to Google Sheets, which is a popular tool for data analysis.
For more career information including salaries, visit:
OpenCourser.com/course/9grsdz/create
Reading list
We've selected 16 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Create Customer Support Data with Google Sheets.
Provides insights into how to create a customer-centric culture within an organization. It must-read for anyone who wants to improve the customer experience.
Provides a comprehensive overview of customer service principles and best practices. It valuable resource for anyone who wants to improve their customer service skills.
Provides a framework for creating a customer-focused culture. It valuable resource for anyone who wants to improve customer satisfaction and loyalty.
Provides a detailed overview of the latest trends and best practices in customer service, and must-read for anyone who wants to stay ahead of the curve.
Provides a wealth of practical tips and advice on how to deliver exceptional customer service, and valuable resource for anyone who wants to improve their skills in this area.
Provides a comprehensive overview of the causes and consequences of service failure, and valuable resource for anyone who wants to learn how to prevent and recover from service failures.
Provides a detailed overview of the relationship between customer service and profitability, and must-read for anyone who wants to understand how to build a profitable customer-centric organization.
Provides a comprehensive overview of the principles and practices of customer relationship management, and valuable resource for anyone who wants to learn how to build and manage profitable customer relationships.
Provides a detailed overview of the emerging experience economy, and must-read for anyone who wants to understand how to create and deliver memorable customer experiences.
Save
Provides a detailed overview of the science of memorable experiences, and must-read for anyone who wants to learn how to create and deliver customer experiences that will leave a lasting impression.
Save
Provides a detailed overview of the importance of service in the modern economy, and must-read for anyone who wants to understand the future of business.
Save
Provides a comprehensive overview of the principles and practices of service encounter management, and valuable resource for anyone who wants to learn how to create and deliver memorable customer experiences.
Provides a comprehensive overview of the principles and practices of customer relationship management, and valuable resource for anyone who wants to learn how to build and manage profitable customer relationships.
Provides a detailed overview of the service-dominant logic of marketing, and must-read for anyone who wants to understand the future of marketing.
Provides a comprehensive overview of the principles and practices of customer service, and valuable resource for anyone who wants to learn how to deliver exceptional customer service.
Provides a comprehensive overview of the principles and practices of service marketing, and valuable resource for anyone who wants to learn how to market services effectively.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/9grsdz/create
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Effort
1 week of study, 2 hours
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Melissa Al-Shaer
Language
English
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