Troubleshooting Microsoft Teams: Voice Issues from Pluralsight

This course will teach you to troubleshoot Microsoft Teams issues relating to voice, video, phone systems, and more using the Microsoft Teams dashboard and tools including the Call Quality Dashboard.

Major companies depend on efficient and affordable voice communication, both within the organization and with external parties, to facilitate business. When these services don’t work, it’s critical they’re resolved in a timely and knowledgeable manner. In this course, Troubleshooting Microsoft Teams: Voice Issues, you’ll learn to resolve common problems related to configuring and implementing voice communication features, and to handle new and unexpected problems in an intelligent, efficient manner. First, you’ll explore solving problems related to audio, video, and dropped calls. Next, you’ll discover common problems related to integrating with emergency services, and see how to troubleshoot them. Finally, you’ll learn how to troubleshoot problems related to direct routing. When you’re finished with this course, you’ll have the skills and knowledge of troubleshooting Microsoft Teams needed to quickly solve costly voice communication problems and keep business running smoothly.

What's inside

Syllabus

Course Overview

Troubleshooting Audio, Video, and Dropped Calls

Troubleshooting Emergency Calling Issues

Troubleshooting Direct Routing Issues

Traffic lights

Read about what's good

what should give you pause

and possible dealbreakers

Examines critical and emerging trends in communication technology

Taught by industry expert Daniel Stern

Provides foundational to advanced skills for troubleshooting Microsoft Teams

Dual focus on problem solving and theoretical understanding

Includes hands-on labs and interactive materials

May require extensive background knowledge in the field of study

Reviews summary

Microsoft teams voice troubleshooting

According to learners, this course offers highly practical training for troubleshooting Microsoft Teams voice issues. Students consistently highlight the instructor's clear explanations and the course's focus on real-world scenarios. Many found the modules on Direct Routing and the Call Quality Dashboard (CQD) particularly useful, providing immediately actionable insights for IT professionals. While a few noted concerns about assumed prior knowledge for absolute beginners or occasional pacing inconsistencies, the overwhelming sentiment is that it's an invaluable resource for resolving common audio, video, and calling problems within Teams.

Instructor delivers content in an easy-to-understand way.

"The instructor's clear explanations and practical demos... were invaluable."

"It's clear the instructor knows their stuff and conveys it well."

"I found the explanations clear and concise, making complex technical topics manageable."

Strong coverage of Call Quality Dashboard and Direct Routing.

"The Call Quality Dashboard (CQD) section was particularly helpful."

"The direct routing section was very helpful for me."

"I found the modules on Direct Routing and CQD especially relevant and well-explained for my daily work."

Provides actionable methods for real-world scenarios.

"Absolutely fantastic course! The instructor's clear explanations and practical demos... I immediately applied the techniques at work."

"This course filled many gaps in my Teams voice troubleshooting knowledge. The real-world scenarios... were exactly what I needed. A true gem."

"I gained practical tools and strategies that I could apply immediately to my work."

"The focus on Microsoft Teams admin center and Call Quality Dashboard (CQD) for diagnosis is spot on. This course provides immediately actionable insights."

Some sections could benefit from more consistent pacing or depth.

"Some parts felt a bit rushed, but overall, it provided a good foundation."

"The content is good, but I found the pace a bit inconsistent. Some sections were very detailed, while others, like Emergency Calling, could have used more depth."

"I wished there were more interactive labs or a greater variety of complex scenarios to deepen understanding."

Better suited for those with existing Teams experience.

"I struggled a bit. Felt like it assumed more prior knowledge than advertised. I needed to pause frequently and do outside research."

"This course is definitely for those with some existing Teams knowledge, not for absolute beginners starting from scratch with Teams voice."

"I found this course confusing and difficult to follow, perhaps I didn't have enough Teams experience for this level."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Troubleshooting Microsoft Teams: Voice Issues with these activities:

Attend a Microsoft Teams: Voice Issues Best Practices Workshop

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Attend a workshop to learn about best practices for troubleshooting Microsoft Teams voice issues

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Register for the workshop
Attend the workshop and take notes
Apply the best practices in your own work

Participate in a Troubleshooting Microsoft Teams: Voice Issues Challenge

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Join a challenge where you work through real-world problems and test your understanding of Microsoft Teams voice issues

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Join the challenge from the course materials
Complete the tasks within the time limit
Review your results and identify areas for improvement

Participate in a Microsoft Teams: Voice Issues Study Group

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Join a study group to discuss and troubleshoot Microsoft Teams voice issues with your peers

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Find a study group or create your own
Meet regularly to discuss course materials
Work together to troubleshoot voice issues

One other activity

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Create a Troubleshooting Guide for Microsoft Teams Voice Issues

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Create a comprehensive guide that outlines steps for troubleshooting common Microsoft Teams voice issues

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Gather information from the course materials and other resources
Organize the information into a logical structure
Write clear and concise instructions
Test your guide on real-world issues

Career center

Learners who complete Troubleshooting Microsoft Teams: Voice Issues will develop knowledge and skills that may be useful to these careers:

Product Support Engineer

Product Support Engineers provide technical support to users of a particular product, resolving issues and providing guidance on the use of the product. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Product Support Engineers who need to troubleshoot voice-related issues within Microsoft Teams.

See salaries and explore the career path for Product Support Engineer

Voice Engineer

Voice Engineers are responsible for the design, implementation, and maintenance of voice networks, including the installation, configuration, and troubleshooting of voice hardware and software. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Voice Engineers who need to troubleshoot voice-related issues within Microsoft Teams systems.

See salaries and explore the career path for Voice Engineer

Unified Communications Engineer

Unified Communications Engineers are responsible for the design, implementation, and maintenance of unified communications systems, including voice, video, and data networks. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Unified Communications Engineers who need to troubleshoot voice-related issues within Microsoft Teams systems.

See salaries and explore the career path for Unified Communications Engineer

IT Support Specialist

IT Support Specialists are responsible for providing technical support to users, resolving computer and network issues, and installing and maintaining software and hardware. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to IT Support Specialists who need to troubleshoot voice-related issues within Microsoft Teams.

See salaries and explore the career path for IT Support Specialist

Telecommunications Engineer

Telecommunications Engineers are responsible for the design, implementation, and maintenance of telecommunications systems, including voice, data, and video networks. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Telecommunications Engineers who need to troubleshoot voice-related issues within Microsoft Teams systems.

See salaries and explore the career path for Telecommunications Engineer

Cloud Engineer

Cloud Engineers are responsible for the design, implementation, and maintenance of cloud-based systems, including the installation, configuration, and troubleshooting of cloud hardware and software. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Cloud Engineers who need to troubleshoot voice-related issues within Microsoft Teams systems.

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Technology Consultant

Technology Consultants provide consulting services to organizations on the use of technology, including the design, implementation, and troubleshooting of technology systems. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Technology Consultants who need to troubleshoot voice-related issues within Microsoft Teams systems.

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Technical Support Analyst

Technical Support Analysts provide technical support to users, resolving computer and network issues, and installing and maintaining software and hardware. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Technical Support Analysts who need to troubleshoot voice-related issues within Microsoft Teams.

See salaries and explore the career path for Technical Support Analyst

IT Manager

IT Managers are responsible for the management and oversight of information technology systems, including the planning, budgeting, and implementation of IT projects. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to IT Managers who need to understand the technical aspects of voice-related issues within Microsoft Teams systems.

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IT Director

IT Directors are responsible for the overall leadership and management of information technology systems, including the development and implementation of IT strategies. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to IT Directors who need to understand the technical aspects of voice-related issues within Microsoft Teams systems.

See salaries and explore the career path for IT Director

CIO

CIOs are responsible for the overall leadership and management of information technology systems, including the development and implementation of IT strategies. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to CIOs who need to understand the technical aspects of voice-related issues within Microsoft Teams systems.

See salaries and explore the career path for CIO

CTO

CTOs are responsible for the overall leadership and management of technology within an organization, including the development and implementation of technology strategies. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to CTOs who need to understand the technical aspects of voice-related issues within Microsoft Teams systems.

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Systems Administrator

Systems Administrators are responsible for the management and maintenance of computer systems, including the installation, configuration, and troubleshooting of operating systems, software, and hardware. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Systems Administrators who need to troubleshoot voice-related issues within Microsoft Teams systems.

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Network Administrator

Network Administrators are responsible for the management and maintenance of computer networks, including the installation, configuration, and troubleshooting of network hardware and software. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to Network Administrators who need to troubleshoot voice-related issues within Microsoft Teams networks.

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DevOps Engineer

DevOps Engineers are responsible for the development and maintenance of software systems, including the design, implementation, and troubleshooting of software applications. This course, Troubleshooting Microsoft Teams: Voice Issues, may be useful to DevOps Engineers who need to troubleshoot voice-related issues within Microsoft Teams systems.

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