IT Help Desk for Beginners
Interested in a job in IT? Get the skills you need to pursue an entry-level position as an IT help desk technician. This course is an ideal starting point for job seekers wishing to venture into the field of technical support or seeking to strengthen their overall technical savvy and skills. It covers the fundamental IT help desk responsibilities, including software installation, networking, and troubleshooting. Learn about removing software from a computer, networking through the command line, joining computers to a domain, and more. Instructors Jason Ruediger and Mariecor Agravante also teach important soft skills, including customer service skills relevant to the help desk professional.
Contents:
- Introduction
- 1. Customer Experience
- 2. Software Installation and Removal
- 3. Networking Basics
- 4. Workgroup vs. Domain
- 5. Troubleshooting
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 7m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jason Ruediger |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
IT Help desk 1 2 $40k
Trainer/Help Desk $49k
IT Help Desk 3 $50k
Help Desk Anaylst $50k
Specialist - Help Desk 2 $52k
Associate IT Help Desk 2 $52k
Help Desk Specilaist $55k
Help Desk Trainer $55k
IT Generalist/Help Desk $56k
IT-Help Desk $57k
IT global Help Desk $62k
IT- International Help Desk $80k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 7m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jason Ruediger |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support |
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