Feedback Skills from Coursera

Master the art of effective communication with this comprehensive course on Feedback Skills. Gain essential insights into giving and receiving feedback, ensuring your communication is constructive and impactful. By the end of this course, you’ll have the tools to deliver feedback that inspires growth and fosters collaboration.

Begin your journey by learning how to deliver negative feedback constructively, followed by best practices for giving and receiving feedback. Discover the emotional responses involved and how to navigate them effectively. Gain insights into crafting quality feedback and employing techniques that leave a lasting, positive impression on the recipient.

Next, explore the principles that underpin great feedback and dive deep into the nuances of constructive feedback. Learn to balance the positive with the critical, ensuring your communication supports personal and professional growth. Conclude with an exploration of feedback mechanisms to monitor progress and enhance performance continuously.

This course is ideal for professionals, managers, and leaders looking to elevate their communication skills. No prior experience is required, but a willingness to reflect on communication practices is essential. With a beginner-friendly approach, this course equips you with skills that are practical and immediately applicable.

What's inside

Syllabus

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what should give you pause

and possible dealbreakers

Equips learners with immediately applicable skills, which are essential for fostering collaboration and inspiring growth in professional environments

Explores emotional responses to feedback, which is crucial for leaders aiming to create a supportive and understanding work environment

Focuses on delivering negative feedback constructively, which is a vital skill for managers aiming to improve team performance without causing discouragement

Examines feedback mechanisms to monitor progress, which is useful for professionals seeking continuous improvement and performance enhancement

Reviews summary

Practical skills for giving feedback

According to learners, this course provides a solid foundation for improving communication and feedback skills. Students found the content practical and immediately applicable to their work, particularly for those new to giving and receiving feedback formally. The approach is generally considered clear and easy to follow, making complex topics understandable. While many found it very helpful for beginners or those needing a refresher, some more experienced professionals felt it was too basic and lacked depth on advanced scenarios or techniques. Overall, the course is viewed as a valuable starting point for mastering feedback.

Provides essential building blocks.

"This course provides a good foundation for developing effective feedback skills."

"It covers the essential principles you need to know."

"It's a fundamental course that sets you up to practice and improve."

Content is easy to understand.

"The explanations were very clear and the concepts were presented in an organized manner."

"Everything was explained simply and logically, making it easy to absorb the information."

"I appreciated how the instructor broke down potentially sensitive topics into manageable parts."

Great starting point for feedback concepts.

"If you are new to thinking about feedback in a structured way, this course is a fantastic introduction."

"As someone with no prior training in feedback, I found this course very easy to understand and follow."

"Perfect for beginners who need to grasp the basics of constructive criticism."

"This is a solid entry-level course on feedback skills."

Skills learned are directly usable in work.

"The techniques and strategies are highly practical and can be applied immediately in professional settings."

"I found the content incredibly useful for having difficult conversations at work. It’s not just theory, it’s actionable."

"Learned simple yet effective ways to structure feedback that I could use the very next day."

"This course gave me concrete tools to improve how I give and receive feedback in my team."

Lacks depth for advanced practitioners.

"For a seasoned manager, much of the content felt like a review of things I already knew."

"I was hoping for more advanced scenarios and nuanced approaches, but it stayed at a fundamental level."

"Experienced professionals might find this course a bit too elementary."

"Could use more complex case studies or delve deeper into challenging emotional responses."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Feedback Skills with these activities:

Read 'Thanks for the Feedback: The Science and Art of Receiving Feedback Well'

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Improve your ability to receive feedback constructively, which is crucial for personal and professional growth.

View Thanks for the Feedback on Amazon

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Obtain a copy of the book.
Read the book, taking notes on key concepts.
Reflect on how the concepts apply to your experiences.

Read 'Difficult Conversations: How to Discuss What Matters Most'

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Learn strategies for managing difficult conversations, which often arise when giving or receiving feedback.

View Difficult Conversations on Amazon

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Acquire a copy of the book.
Read the book, highlighting key strategies.
Practice applying the strategies in simulated conversations.

Role-play feedback scenarios

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Practice giving and receiving feedback in various scenarios to improve your delivery and response.

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Identify common feedback scenarios.
Pair up with a partner.
Role-play giving and receiving feedback.
Provide constructive criticism to each other.

Four other activities

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Create a feedback guide

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Synthesize your learning by creating a guide on giving and receiving effective feedback.

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Outline the key principles of feedback.
Write sections on giving and receiving feedback.
Include examples and actionable tips.
Share your guide with peers for feedback.

Implement a 360-degree feedback system

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Apply your knowledge by designing and implementing a 360-degree feedback system in your workplace or community.

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Define the goals of the feedback system.
Select participants and gather feedback.
Analyze the feedback and identify trends.
Present the findings and recommendations.

Mentor junior colleagues on feedback skills

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Reinforce your understanding by mentoring others on the principles and techniques of effective feedback.

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Identify junior colleagues who need guidance.
Schedule regular mentoring sessions.
Share your knowledge and experiences.
Provide constructive feedback on their skills.

Develop a feedback training module

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Solidify your expertise by creating a training module on feedback skills for your organization or community.

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Define the learning objectives of the module.
Develop content, activities, and assessments.
Pilot test the module with a small group.
Refine the module based on feedback.

Career center

Learners who complete Feedback Skills will develop knowledge and skills that may be useful to these careers:

Conflict Resolution Specialist

Conflict Resolution Specialists mediate disputes and help parties find mutually agreeable solutions. This course on Feedback Skills is directly relevant to their role, equipping them with the tools to deliver feedback effectively and navigate emotional dynamics. The course's focus on understanding emotional responses and crafting quality feedback helps specialists facilitate constructive dialogue. Conflict Resolution Specialists can use the course to enhance their mediation skills, foster understanding, and achieve positive resolutions. For those on a leadership track, this will be especially helpful.

See salaries and explore the career path for Conflict Resolution Specialist

Coach

Coaches guide individuals or teams to achieve their goals. This course on Feedback Skills is directly applicable to coaching, providing the tools to deliver feedback that inspires growth. The course's focus on understanding emotional dynamics and employing techniques that leave a lasting, positive impression is essential for building rapport and trust. Coaches can improve their communication skills, foster personal and professional development, and help their clients achieve greater success. Learning how to give and receive feedback will strengthen one's coaching ability.

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Mentor

Mentors provide guidance and support to mentees, and effective feedback is crucial to this relationship. This course on Feedback Skills equips mentors with the tools to deliver feedback that inspires growth and fosters collaboration. The course's emphasis on balancing positive with critical feedback enables mentors to guide their mentees effectively. Mentors can learn to build stronger relationships, foster personal and professional development, and help their mentees achieve their full potential. This course may be useful for improving communication skills between mentors and mentees.

See salaries and explore the career path for Mentor

Team Lead

The role of a Team Lead involves guiding and motivating team members, and effective feedback is essential for this. This course on Feedback Skills equips Team Leads with the tools to deliver feedback that inspires growth and fosters collaboration. The course's focus on understanding emotional dynamics and crafting quality feedback helps Team Leads address performance issues constructively. Aspiring Team Leads can learn to build stronger relationships, improve team performance, and achieve better results. For those on a leadership track, this will be especially helpful.

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Recruiter

A Recruiter identifies, interviews, and selects qualified candidates for job openings. This course on Feedback Skills will enhance the recruiter's ability to provide constructive feedback to candidates during the interview process. The course's emphasis on delivering negative feedback constructively and crafting quality feedback enables recruiters to provide a positive candidate experience while also clearly communicating areas for improvement. Recruiters can improve their communication, build relationships, and effectively manage candidate expectations. Learning how to give and receive feedback could help a recruiter discover the best talent.

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Human Resources Manager

A Human Resources Manager oversees employee relations, and this course on Feedback Skills can be a key advantage. Mastering how to give and receive feedback constructively is crucial to managing employee performance and resolving conflicts. The course's focus on crafting quality feedback and navigating emotional responses helps HR managers address sensitive issues effectively. HR managers can improve team dynamics, build a positive work environment, and foster professional growth, all of which are essential to the role. This course may be useful for those who wish to improve interpersonal communication skills.

See salaries and explore the career path for Human Resources Manager

Customer Success Manager

Customer Success Managers work to ensure that customers achieve their desired outcomes while using a product or service. This course on Feedback Skills will enhance their ability to communicate effectively with customers, providing constructive feedback and guidance. The course's exploration of understanding emotional dynamics and employing techniques that leave a lasting, positive impression is essential for fostering positive customer relationships. Customer Success Managers can improve communication, build trust, and drive customer satisfaction. Learning how to give and receive feedback will help one strengthen relationships with others.

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Training and Development Specialist

Training and Development Specialists design and deliver training programs. This course on Feedback Skills can greatly enhance their ability to provide effective feedback to trainees. The course's exploration of feedback mechanisms helps specialists monitor progress and enhance performance continuously. Training and Development Specialists can use the course insight to improve their training programs, foster a culture of continuous learning, and drive meaningful professional development. Learning how to give and receive feedback will also help improve training programs.

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Project Manager

Project Managers lead teams to achieve project goals, and their communication skills are paramount. This course on Feedback Skills helps Project Managers deliver feedback that is both constructive and impactful. The course's emphasis on balancing positive and critical feedback enables managers to guide team members effectively. Project Managers can learn to foster collaboration, improve team performance, and ensure project success. One who wishes to take on a Project Manager role may find this course useful for learning how to effectively provide and receive feedback.

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Instructional Coordinator

Instructional Coordinators oversee the implementation of educational programs. This course on Feedback Skills helps them improve communication with teachers and students, ensuring effective instruction. The course's focus on constructive feedback and understanding emotional responses enables coordinators to address performance issues sensitively. Instructional Coordinators can learn to improve the quality of instruction, foster a positive learning environment, and promote student success. People can utilize this course to guide others toward professional growth.

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Communications Specialist

Communications Specialists manage internal and external communications for an organization. This course on Feedback Skills can enhance their ability to craft clear, constructive messages. The course's focus on delivering negative feedback constructively and applying proven techniques to enhance the quality of feedback is essential for effective communication strategies. Communications Specialists can improve their messaging, foster positive relationships, and enhance the overall communication effectiveness of the organization. People can utilize this course to guide others toward success in many fields.

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Business Consultant

Business Consultants advise organizations on improving performance and efficiency. This course on Feedback Skills can help them provide valuable insights and recommendations to clients. The course's emphasis on delivering negative feedback constructively and crafting quality feedback enables consultants to address sensitive issues effectively. Business Consultants can learn to build stronger relationships with clients, drive positive change, and achieve better results for their clients. One who wants to be a better communicator would find this course useful.

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Social Worker

Social Workers provide support and assistance to individuals and families in need. This course on Feedback Skills can enhance their ability to communicate effectively with clients and colleagues. The course's exploration of understanding emotional dynamics and employing techniques that leave a lasting, positive impression is essential for building trust and rapport. Social Workers can improve their communication skills, provide better support to their clients, and achieve positive outcomes. People will be able to navigate emotionally difficult situations by learning how to give and receive feedback.

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Nonprofit Program Manager

Nonprofit Program Managers oversee the operations of nonprofit programs. This course on Feedback Skills can help them improve communication within their teams and with the communities they serve. The course's focus on constructive feedback and understanding emotional responses enables managers to address challenges sensitively. Nonprofit Program Managers can learn to improve program effectiveness, foster a positive work environment, and achieve better outcomes for their beneficiaries. Learning how to give and receive feedback will help manage programs that help others.

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Executive Assistant

An Executive Assistant provides high-level administrative support to executives. This course on Feedback Skills can improve their communication with executives, colleagues, and clients. The course's emphasis on delivering negative feedback constructively and crafting quality feedback enables assistants to handle sensitive situations effectively. Executive Assistants can learn to improve their communication skills, foster positive relationships, and enhance the overall efficiency of their executives. This course may be useful for those who want to improve interpersonal communication skills.

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Feedback Skills

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