Phone-Based Customer Service
Become a Customer Service Specialist,
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Contents:
- Introduction
- 1. Build Rapport over the Phone
- 2. Exceed Expectations over the Phone
- 3. Solve Problems over the Phone
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 48m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service Small Business Management Phone Coverage |
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| Rating | Not enough ratings |
|---|---|
| Length | 48m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Customer Service Small Business Management Phone Coverage |
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