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Vlad Catrinescu

Power Virtual Agents enable you to create powerful chatbots without code. This course will teach you how to create chatbots and publish them on a wide variety of channels. This course will also help you prepare for the PL-200 certification exam!

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Power Virtual Agents enable you to create powerful chatbots without code. This course will teach you how to create chatbots and publish them on a wide variety of channels. This course will also help you prepare for the PL-200 certification exam!

Chatbots can help your organization provide a better service to your customers, while also increasing efficiency of your support. In this course, Creating Chatbots with Microsoft Power Virtual Agents, you’ll learn to create Power Virtual Agents chatbots and publish them on a wide variety of channels. First, you’ll explore how to create topics for your chatbots. Next, you’ll discover how to implement entities in your bots. Finally, you’ll learn how to publish your chatbot. When you’re finished with this course, you’ll have the skills and knowledge of Power Virtual Agents needed to create chatbots and publish them. You will also have learned all the topics part of the Implement Microsoft Power Virtual Agents chatbots objective of the PL-200 Microsoft Certification Exam.

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What's inside

Syllabus

Course Overview
Power Virtual Agents Basics
Creating Your First Chatbot
Creating Advanced Chatbots
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Testing and Publishing Chatbots
Conclusion

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Teaches the basics of Microsoft Power Virtual Agents, which is a popular tool for creating chatbots
Taught by Vlad Catrinescu, who is recognized in the industry for their work in conversational AI and chatbots
Develops the skills and knowledge needed to create and publish chatbots on a variety of channels, which is essential for organizations looking to improve customer service and support efficiency
Prepares learners for the Microsoft PL-200 certification exam, which validates skills in implementing Microsoft Power Virtual Agents chatbots
Requires no coding experience, making it accessible to a wide range of learners
May require learners to have some familiarity with Microsoft Power Platform concepts and services

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Creating Chatbots with Microsoft Power Virtual Agents with these activities:
Review NLP and AI Fundamentals
Reviewing this book will provide foundational knowledge on NLP and AI concepts, which will enhance your understanding of the course materials on Power Virtual Agents.
Show steps
  • Read chapters 1-3 to grasp the basics of NLP and AI.
  • Work through the code examples to implement NLP techniques.
Explore Power Virtual Agents Documentation
Referencing the Power Virtual Agents documentation will supplement your learning and provide additional insights into the platform's capabilities.
Browse courses on Power Virtual Agents
Show steps
  • Review the official Microsoft documentation on Power Virtual Agents.
  • Search for specific topics or features that you need assistance with.
  • Utilize the documentation as a reference guide during your chatbot development process.
Create a Simple Power Virtual Agent Chatbot
Building a simple chatbot will reinforce your understanding of the core concepts of Power Virtual Agents and provide hands-on experience.
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  • Design the conversation flow and user interface of your chatbot.
  • Configure topics, intents, and entities in Power Virtual Agents.
  • Test and publish your chatbot on a channel of your choice.
Five other activities
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Complete Power Virtual Agents Labs
Completing the Power Virtual Agents labs will provide practical experience and reinforce the concepts covered in the course.
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Show steps
  • Follow the step-by-step instructions provided in the labs.
  • Implement solutions to real-world chatbot development scenarios.
  • Troubleshoot and debug your chatbots to improve their performance.
Attend a Power Virtual Agents User Group Meeting
Attending a Power Virtual Agents user group meeting will connect you with other professionals in the field and provide opportunities to share knowledge and experiences.
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Show steps
  • Find a local or virtual user group meeting.
  • Attend the meeting and engage in discussions.
  • Share your experiences and learn from others.
Develop a Knowledge Base for Your Chatbot
Creating a knowledge base for your chatbot will enhance its functionality and improve its ability to assist users, deepening your understanding of advanced chatbot development.
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  • Gather and organize relevant information and resources.
  • Structure the knowledge base using QnA Maker or LUIS.
  • Integrate the knowledge base with your Power Virtual Agent chatbot.
  • Test and refine the knowledge base to ensure accuracy and effectiveness.
Participate in a Power Virtual Agents Workshop
Joining a Power Virtual Agents workshop will provide intensive, hands-on training and guidance from experts in the field.
Browse courses on Power Virtual Agents
Show steps
  • Find an instructor-led workshop that aligns with your learning goals.
  • Attend the workshop and actively participate in the exercises.
  • Implement the skills and techniques you learn into your chatbot development projects.
Contribute to Power Virtual Agents Forums
Engaging in the Power Virtual Agents forums allows you to share your knowledge, help others, and solidify your understanding of the concepts.
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Show steps
  • Join the Power Virtual Agents community forums.
  • Answer questions and provide guidance to other users.
  • Collaborate with others to solve chatbot development challenges.

Career center

Learners who complete Creating Chatbots with Microsoft Power Virtual Agents will develop knowledge and skills that may be useful to these careers:
AI Engineer
As an AI Engineer, you'll design, develop, and maintain AI systems. These systems can automate tasks, improve decision-making, and provide insights from data. Taking this course on Creating Chatbots with Microsoft Power Virtual Agents can help you build the foundation you need to understand the principles of AI and how to apply them in a practical setting. You'll learn how to create and publish chatbots, which can be used to automate customer service and support tasks. This course can help you develop the skills and knowledge needed to succeed in this field.
Data Scientist
As a Data Scientist, you'll use data to solve business problems and make better decisions. You'll collect, analyze, and interpret data to identify trends and patterns. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in data analysis and machine learning. You'll learn how to create and publish chatbots that can automate data analysis tasks and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Machine Learning Engineer
As a Machine Learning Engineer, you'll design, develop, and maintain machine learning systems. These systems can learn from data and make predictions or decisions. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in machine learning. You'll learn how to create and publish chatbots that can automate machine learning tasks and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Software Engineer
As a Software Engineer, you'll design, develop, and maintain software applications. You'll work with a team of engineers to create software that meets the needs of users. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in software development. You'll learn how to create and publish chatbots that can automate software testing and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Product Manager
As a Product Manager, you'll be responsible for the development and launch of new products. You'll work with engineers, designers, and marketers to bring products to market that meet the needs of users. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in product development and management. You'll learn how to create and publish chatbots that can automate product feedback collection and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Data Analyst
As a Data Analyst, you'll collect, analyze, and interpret data to identify trends and patterns. You'll use data to make recommendations and solve business problems. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in data analysis. You'll learn how to create and publish chatbots that can automate data analysis tasks and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Business Analyst
As a Business Analyst, you'll work with businesses to identify and solve business problems. You'll use data analysis and other techniques to make recommendations and improve business processes. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in business analysis. You'll learn how to create and publish chatbots that can automate data analysis tasks and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Technical Writer
As a Technical Writer, you'll create documentation for software applications and websites. You'll work with a team of engineers and designers to create documentation that is clear and easy to understand. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in technical writing. You'll learn how to create and publish chatbots that can automate documentation generation and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
UX Designer
As a UX Designer, you'll design and evaluate user interfaces for software applications and websites. You'll work with a team of designers and engineers to create user interfaces that are easy to use and meet the needs of users. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in UX design. You'll learn how to create and publish chatbots that can automate user feedback collection and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Project Manager
As a Project Manager, you'll plan, execute, and close projects. You'll work with a team of project stakeholders to deliver projects on time and within budget. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in project management. You'll learn how to create and publish chatbots that can automate project tracking and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Quality Assurance Analyst
As a Quality Assurance Analyst, you'll test software applications and websites to ensure they meet quality standards. You'll work with a team of engineers and designers to find and fix bugs. This course on Creating Chatbots with Microsoft Power Virtual Agents can help you build a foundation in quality assurance. You'll learn how to create and publish chatbots that can automate testing tasks and provide insights to users. This course can help you develop the skills and knowledge needed to succeed in this field.
Marketing Automation Specialist
As a Marketing Automation Specialist, you'll use marketing automation software to automate marketing campaigns. You'll work with a team of marketers to create and execute marketing campaigns that reach the right audience and achieve the desired results. This course on Creating Chatbots with Microsoft Power Virtual Agents may be useful for you if you want to learn how to create and publish chatbots that can automate marketing tasks and provide insights to users.
Customer Success Manager
As a Customer Success Manager, you'll manage and support relationships with customers. You'll work with a team of customer success managers to ensure that customers are satisfied with their products and services. This course on Creating Chatbots with Microsoft Power Virtual Agents may be useful for you if you want to learn how to create and publish chatbots that can automate customer support tasks and provide insights to users.
Salesforce Administrator
As a Salesforce Administrator, you'll manage and configure Salesforce software for businesses. You'll work with a team of administrators and users to implement and maintain Salesforce solutions. This course on Creating Chatbots with Microsoft Power Virtual Agents may be useful for you if you want to learn how to create and publish chatbots that can automate Salesforce tasks and provide insights to users.
IT Support Specialist
As an IT Support Specialist, you'll provide technical support to users of software applications and websites. You'll work with a team of support specialists to troubleshoot and resolve technical issues. This course on Creating Chatbots with Microsoft Power Virtual Agents may be useful for you if you want to learn how to create and publish chatbots that can automate support tasks and provide insights to users.

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Creating Chatbots with Microsoft Power Virtual Agents.
Provides a comprehensive overview of Microsoft Power Virtual Agents, including how to create, manage, and deploy chatbots. It valuable resource for anyone who wants to learn more about Power Virtual Agents, and it provides a solid foundation for the topics covered in this course.
Offers a practical introduction to natural language processing, a fundamental component of chatbots that enables them to understand and respond to human language.
Breaks down the complex concepts of artificial intelligence into easy-to-understand terms, making it a great starting point for beginners who want to supplement their learning in Creating Chatbots with Microsoft Power Virtual Agents.
Provides a practical guide to conversational design. It covers topics such as chatbot design, user experience, and evaluation. It great resource for anyone who wants to learn more about conversational design.
Technical reference for developers who want to create and manage Power Virtual Agents chatbots. It covers the Power Virtual Agents API, as well as how to use Azure Functions and Logic Apps with Power Virtual Agents.
Provides a comprehensive guide to voice user interface design. It covers topics such as voice interface design, user experience, and prototyping. It great resource for anyone who wants to learn more about designing voice user interfaces.

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