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Joseph Phillips

Have you ever been so angry with someone you could scream? Or maybe you felt like crying or hiding from your boss or colleagues? Or maybe you’re the person who can’t seem to relate well to others, and you need a little help controlling your emotions to manage and lead people.

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Have you ever been so angry with someone you could scream? Or maybe you felt like crying or hiding from your boss or colleagues? Or maybe you’re the person who can’t seem to relate well to others, and you need a little help controlling your emotions to manage and lead people.

Emotional intelligence is the ability to recognize and control our emotions while understanding and influencing the emotions of others. Emotional intelligence is the connection between the head and the heart.

In this course, Emotional Intelligence: Gaining Control Over Emotions, we’ll explore every aspect of emotional intelligence. I’ll share some strategies you can put to good use today to have better control over your emotions.

This course includes several exercises where you’ll:

  • Review case studies and offer suggestions for emotional control

  • Experience emotional intelligence tools and techniques

  • Make recommendations for transformational leadership in your career and life

  • Several quizzes to challenge your retention of the course materials

If you’re ready to gain more control over your emotions, improve your life, and learn some proven strategies you can apply immediately, this is the course for you. Let’s go.

This course is worth three Professional Development Units (PDUs) for your Project Management Professional certification. The PDUs can be applied to the Leadership category in the PMI Talent Triangle.

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What's inside

Learning objectives

  • Understand how emotional intelligence affects our life
  • Identify strategies to control our emotions
  • Adapt tools and techniques to affect the emotions of others

Syllabus

Identify the fundamentals of emotional intelligence and how emotional intelligence affects our lives.

In this section we’ll discuss how what emotional intelligence is and how emotional intelligence affects all areas of our lives. We’ll also discuss the five components of emotional intelligence.

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Emotional intelligence has five key components we’ll discuss:

  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills

People who are good self-regulators rarely verbally attack others, make emotional decisions, stereotype people, or compromise values. Self-regulation is all about staying in control and controlling our responses to people and situations.

Self Regulation: Regulating How We Respond

Motivation is the “why” behind something we choose to do. Why do we work? Why do choose hobbies we’re interested in? What gets you excited, animated? These are motivators – the things that excite you and motivate you to accomplish, to get things done.


What gets you fired up to get things done? What goals are you working towards? Why have you chosen those goals?

Self-motivation is the ability to motivate yourself, to recognize challenges, and to work towards those obstacles to get things done.

Empathy for others is to see things from others’ perspectives. When we have empathy we can put ourselves in someone else's situation. We can better develop our team, challenge people who are behavior unfairly, offer constructive feedback, and be a better listener.

Social skills are an important part of having good emotional intelligence. People with good social skills are good at managing change and resolving conflicts. Social skills are more than just being social; it means we chip in and set the example with our behavior.

In this quiz you'll test your comprehension of what we've covered in this section.

Great job finishing this section on the fundamentals of emotional intelligence. We’ve covered a lot of information in this first section:

  • Self-Awareness: understanding our emotions
  • Case study: Identifying the five components of emotional intelligence
  • Self-Regulation: regulating how we respond
  • Motivation: identifying our behavioral traits
  • Empathy for others is crucial
Emotional intelligence and critical thinking are related. In this section, I'll discuss how effective emotional intelligence can help us think better and act more responsibly.

In this section we’ll discuss how you can become better at handling your emotions, and regulating responses and reactions to bad situations. In this section we’ll look at how emotions come into play at work and how you can manage emotions effectively.

‘Use emotions to facilitate thinking’ is such a profound statement. How you feel will determine how you view situations. If you are in a happy mood, everyday events don’t seem so bad. On the contrary, if you are not in a happy mood, even the smallest of situations can seem major to you.

When it comes to the workplace, regardless of your mood, your boss expects you to be a high performer. Make it easy on yourself and ‘choose’ to be in a good mood.

One of the best ways to ensure someone that you are truly listening to what they are saying is to intently listen. To some this may sound like common sense, but it is a skill that is seldom mastered. Usually when engaged in a conversation, the listener is multitasking. They are listening with one part of the brain and preparing a response with the other. It is painfully obvious when a person is not wholeheartedly interested in what someone else has to say. Not only does this make the listener look uncaring, but it may also influence the speaker to go elsewhere when he needs to speak about matters.

The way you say something could be the factor that determines what the listener hears. It is important to be aware of your emotions, body language, tone, speed, and pitch when you speak. It may sound like a lot of work and until it becomes second nature, it may be, but consistently doing so can produce a favorable outcome. It is possible to send the wrong message without intentionally doing it, so be careful. An innocent request such as ‘Please shred that document’ can sound like a rude command.

Explore the emotional intelligence tools and techniques

Great job finishing this section on emotions. In this section wrap we’ll do a quick review of what we’ve discussed in this lecture:

  • How emotions can help us think better
  • Managing our emotions to manage better
  • Implementing focused listening
  • Managing our self and being self aware
  • Case study: Explore the emotional intelligence tools and techniques
  • Quiz: test your knowledge on the topics in this section

Keep moving forward!

As a professional, we need to manage our emotions in the workplace to be effective and to bolster our careers. In this section we'll discuss how emotional intelligence helps us in our lives and work.

In this section we’ll discuss emotions at work and how we need to keep emotions in check. Specifically, I’ll discuss:

  • How to manage emotions in the workplace
  • How emotional intelligence affects our work
  • How disagree constructively
  • Balancing optimism and pessimism
  • Case study: Review emotional intelligence workplace opportunities
  • Quiz: test your knowledge on the topics in this section

In this lecture we’ll examine the mechanics of managing our emotions in the workplace. As a professional, we need to balance our emotions with our need to get things done. We’ll discuss some proven strategies to be more effective and keep our emotions in check.

Observe how you react to people. Do you rush to judgment before you know all of the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place  , and be more open and accepting of their perspectives and needs.

Look at your work environment. Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn't mean that you're shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine – put the focus on them, and don't worry too much about getting praise for yourself.

Do a self-evaluation. Try out our emotional intelligence quiz  . What are your weaknesses? Are you willing to accept that you're not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly – it can change your life.

To disagree constructively means to do so in a positive, productive manner. Its purpose is not to disagree for the sake of disagreeing or getting your point across. It is also not used to be negative or destructive of another’s thoughts. The workplace is a place where disagreeing is a common occurrence. Companies look for the most effective ways to carry out operations and therefore invest in process improvement strategies, which opens the floor for discussion and compromise.

What does constructively disagreeing look like in practice, you may ask. Well, it is acknowledging and confirming someone else’s ideas before presenting your own.

Possessing the quality of ‘optimism’ is the ability to find the bright side of every situation. This is an admirable position that not all have. The secret to exhibiting this characteristic is to understand that there are no issues that cannot have a positive spin.

Not only is this beneficial for an individual’s personal life, but optimism can be a competitive advantage in the business world. Like every other entity, businesses suffer losses and setbacks, but the trick to maintaining the stability of a company is leadership that knows how to look past the current problem to a nearby resolution. Optimistic employees tend to be more productive in terms of the quality and quantity of their work and therefore make more money for the company.

Review Emotional Intelligence Workplace Opportunities

In this quiz you'll test your comprehension of what's been covered in this section.

Great job finishing this section. We discussed:

  • How to manage emotions in the workplace
  • How emotional intelligence affects our work
  • How disagree constructively
  • Balancing optimism and pessimism
  • Case study: Review emotional intelligence workplace opportunities
  • Quiz: test your knowledge on the topics in this section
Everyone can lead, but emotional intelligence helps us be better leaders. In this section we'll discuss emotional intelligence and leadership attributes.

Welcome to the final section in our course! In this last section we’ll cover emotional intelligence and leadership:

  • First impressions do matter
  • Assess the situation before reacting
  • Leading with charisma
  • First, we must manage ourselves
  • Case study: Identify what worked, or didn’t work, in a case study
  • Quiz: test your knowledge on the topics in this section
  • Course wrap

Yes, your first impression on other people matters. How people first perceive you can have a lasting effect on how they treat you, work with you, and the assumptions they make about you. In this lecture we’ll discuss some strategies to make a great first impression.

Before deciding on the path to take to approach a situation, one must first assess it. Is it worth doing anything about? How will it impact me or others? The overall goal is to be effective when dealing with issues, so make sure you know what you are getting into before embarking on the journey.

The best way to assess a situation is to step away from it. Take yourself out of the equation in order to fully understand what it is about and the effect it will have. This can allow you to make a more reasonable decision rather than one based on emotions.

When we talk about leading with charisma, we’re talking about transformational leadership. In this lecture I’ll discuss:

  • Integrity and fairness
  • Sets clear goals
  • High expectations
  • Encourages others
  • Support and recognition
  • Stirs the emotions of people
  • Gets people to look beyond their self-interest
  • Inspires people to reach for the improbable

In order to effectively achieve your overall career objectives or the objectives within a given task, you must use clearly defined methods to carry out those activities. This includes the setting of goals, decision making, planning, and scheduling. Once the tasks are completed, you must evaluate the success of these methods.

The following is a list of five key points to remember to help you master the art of self-management.

  • Be consistent
  • Stick to the plan
  • Be accountable
  • Educate yourself
  • Stay physically fit
Identify what Worked or Didn’t Work

Great job! You did it! You reached the end of this section and the end of this course. I’m really happy that you stuck with it and I hope you’ve learned some great strategies to begin applying emotional intelligence in your life. Let’s wrap up the course!

Custom Certificate of Completion

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers the fundamentals of emotional intelligence, including self-awareness, self-regulation, motivation, empathy, and social skills
Explores emotional intelligence in the context of critical thinking and decision-making, explaining how emotional intelligence can help you think better and act more responsibly
Provides practical tools and techniques for managing your emotions and using emotional intelligence to improve your relationships and productivity
Examines the role of emotional intelligence in the workplace, explaining how emotional intelligence can help you manage conflicts, build trust, and lead effectively
Includes case studies and exercises to help you apply the concepts of emotional intelligence to your own life and work
Taught by Joseph Phillips, an experienced instructor in emotional intelligence and leadership

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Emotional Intelligence: Gaining Control Over Emotions with these activities:
Watch TED Talks on Emotional Intelligence
Watching TED Talks on emotional intelligence can help you to gain a better understanding of the concept and learn from experts in the field.
Browse courses on Emotional Intelligence
Show steps
  • Find TED Talks on emotional intelligence.
  • Watch the TED Talks and take notes.
  • Summarize the key points of the TED Talks.
Participate in a Discussion Group on Emotional Intelligence
Participating in a discussion group on emotional intelligence can help you to learn from others and gain new perspectives on the concept.
Browse courses on Emotional Intelligence
Show steps
  • Find a discussion group on emotional intelligence.
  • Participate in the discussion group and share your thoughts and experiences.
  • Listen to the thoughts and experiences of others.
Practice Emotional Regulation Techniques
Practice emotional regulation techniques to improve your ability to manage your emotions and respond to stressful situations in a healthy way.
Browse courses on Emotional Regulation
Show steps
  • Identify emotional triggers.
  • Develop coping mechanisms for dealing with emotional triggers.
  • Practice using emotional regulation techniques in real-life situations.
Five other activities
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Show all eight activities
Review Book: Emotional Intelligence: Why It Can Matter More Than IQ
This book provides an in-depth look at the importance of emotional intelligence and how it can impact your success in life and work.
Show steps
  • Read the book and take notes.
  • Summarize the key concepts of the book.
  • Reflect on how the book's concepts can be applied to your life.
Review Book: Emotional Intelligence 2.0
This book provides a comprehensive overview of emotional intelligence and can help you to better understand the relationship between your thoughts, feelings and actions.
View Melania on Amazon
Show steps
  • Read the book and take notes.
  • Summarize the key concepts of the book.
  • Reflect on how the book's concepts can be applied to your life.
Create a Blog Post on Emotional Intelligence
Creating a blog post on emotional intelligence can help you to solidify your understanding of the concept and share your knowledge with others.
Browse courses on Emotional Intelligence
Show steps
  • Choose a topic for your blog post.
  • Research your topic.
  • Write your blog post.
  • Edit and publish your blog post.
Contribute to an Open Source Project on Emotional Intelligence
Contributing to an open source project on emotional intelligence can help you to develop your skills and learn from others in the field.
Browse courses on Emotional Intelligence
Show steps
  • Find an open source project on emotional intelligence.
  • Make a contribution to the project.
  • Review the code and provide feedback.
Develop an Emotional Intelligence Training Program
Developing an emotional intelligence training program will give you the opportunity to synthesize the knowledge you've gained and apply it to a meaningful project.
Browse courses on Emotional Intelligence
Show steps
  • Define the objectives of the training program.
  • Research different emotional intelligence models and theories.
  • Design the training program.
  • Develop the training materials.
  • Pilot the training program and make revisions.

Career center

Learners who complete Emotional Intelligence: Gaining Control Over Emotions will develop knowledge and skills that may be useful to these careers:
Chief Executive Officer
Chief Executive Officers oversee the operations of a company, including setting the company's vision and strategy, directing all areas of the business, and serving as the official company spokesperson. To be successful in this role, you'll need to be able to manage your own emotions and the emotions of others. This course can help you develop the emotional intelligence necessary to lead a team and make tough decisions. Additionally, the course covers topics such as conflict resolution, communication, and negotiation, which are all essential skills for CEOs.
Human Resources Manager
Human Resources Managers oversee the recruitment, hiring, and training of employees. They also develop and implement policies and procedures to ensure that the company is in compliance with all applicable laws. To be successful in this role, you'll need to be able to build strong relationships with employees and manage their expectations. This course can help you develop the emotional intelligence necessary to communicate effectively with employees, resolve conflicts, and motivate them to perform at their best.
Marketing Manager
Marketing Managers develop and implement marketing campaigns to promote a company's products or services. They also work with other departments to develop and execute product launch plans. To be successful in this role, you'll need to be able to understand the needs of your target market and develop creative campaigns that reach them. This course can help you develop the emotional intelligence necessary to build relationships with clients, understand their needs, and create campaigns that resonate with them.
Sales Manager
Sales Managers oversee the sales team and develop and implement sales strategies. They also work with customers to close deals and build relationships. To be successful in this role, you'll need to be able to motivate your team to perform at their best and close deals in a professional and ethical manner. This course can help you develop the emotional intelligence necessary to build relationships with customers, understand their needs, and close deals.
Financial Manager
Financial Managers oversee the financial operations of a company. They also develop and implement financial plans and strategies. To be successful in this role, you'll need to be able to manage your team and resources effectively. This course can help you develop the emotional intelligence necessary to build relationships with employees, resolve conflicts, and motivate them to perform at their best.
Project Manager
Project Managers plan, execute, and close projects. They also work with stakeholders to ensure that the project is completed on time, within budget, and to the required quality. To be successful in this role, you'll need to be able to manage your team and resources effectively. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, resolve conflicts, and motivate your team to perform at their best.
Operations Manager
Operations Managers oversee the day-to-day operations of a company. They also develop and implement policies and procedures to ensure that the company is running smoothly and efficiently. To be successful in this role, you'll need to be able to manage your team and resources effectively. This course can help you develop the emotional intelligence necessary to build relationships with employees, resolve conflicts, and motivate them to perform at their best.
Database Administrator
Database Administrators design, implement, and maintain databases. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Web Developer
Web Developers design and develop websites. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Network Administrator
Network Administrators design, implement, and maintain computer networks. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Business Analyst
Business Analysts work with businesses to identify and solve problems. They also develop and implement solutions to improve efficiency and productivity. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
IT Support Specialist
IT Support Specialists provide technical support to users. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Computer Programmer
Computer Programmers write and maintain code for software applications. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Software Engineer
Software Engineers design, develop, and maintain software applications. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.
Data Analyst
Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. To be successful in this role, you'll need to be able to understand the needs of the business and develop solutions that meet those needs. This course can help you develop the emotional intelligence necessary to build relationships with stakeholders, understand their needs, and develop solutions that meet those needs.

Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Emotional Intelligence: Gaining Control Over Emotions.
Provides a comprehensive overview of emotional intelligence and its importance in personal and professional life.
Explores the concept of positive intelligence and provides strategies for developing a positive mindset, managing stress, and achieving goals.
Explores the importance of emotional intelligence in leadership and provides strategies for developing these skills to inspire and motivate teams.
Classic in the field of emotional intelligence and provides a comprehensive overview of the topic. It is helpful for gaining a foundational understanding of the subject.

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