Have you ever been so angry with someone you could scream? Or maybe you felt like crying or hiding from your boss or colleagues? Or maybe you’re the person who can’t seem to relate well to others, and you need a little help controlling your emotions to manage and lead people.
Have you ever been so angry with someone you could scream? Or maybe you felt like crying or hiding from your boss or colleagues? Or maybe you’re the person who can’t seem to relate well to others, and you need a little help controlling your emotions to manage and lead people.
Emotional intelligence is the ability to recognize and control our emotions while understanding and influencing the emotions of others. Emotional intelligence is the connection between the head and the heart.
In this course, Emotional Intelligence: Gaining Control Over Emotions, we’ll explore every aspect of emotional intelligence. I’ll share some strategies you can put to good use today to have better control over your emotions.
This course includes several exercises where you’ll:
Review case studies and offer suggestions for emotional control
Experience emotional intelligence tools and techniques
Make recommendations for transformational leadership in your career and life
Several quizzes to challenge your retention of the course materials
If you’re ready to gain more control over your emotions, improve your life, and learn some proven strategies you can apply immediately, this is the course for you. Let’s go.
This course is worth three Professional Development Units (PDUs) for your Project Management Professional certification. The PDUs can be applied to the Leadership category in the PMI Talent Triangle.
In this section we’ll discuss how what emotional intelligence is and how emotional intelligence affects all areas of our lives. We’ll also discuss the five components of emotional intelligence.
Emotional intelligence has five key components we’ll discuss:
People who are good self-regulators rarely verbally attack others, make emotional decisions, stereotype people, or compromise values. Self-regulation is all about staying in control and controlling our responses to people and situations.
Motivation is the “why” behind something we choose to do. Why do we work? Why do choose hobbies we’re interested in? What gets you excited, animated? These are motivators – the things that excite you and motivate you to accomplish, to get things done.
What gets you fired up to get things done? What goals are you working towards? Why have you chosen those goals?
Self-motivation is the ability to motivate yourself, to recognize challenges, and to work towards those obstacles to get things done.
Empathy for others is to see things from others’ perspectives. When we have empathy we can put ourselves in someone else's situation. We can better develop our team, challenge people who are behavior unfairly, offer constructive feedback, and be a better listener.
Social skills are an important part of having good emotional intelligence. People with good social skills are good at managing change and resolving conflicts. Social skills are more than just being social; it means we chip in and set the example with our behavior.
In this quiz you'll test your comprehension of what we've covered in this section.
Great job finishing this section on the fundamentals of emotional intelligence. We’ve covered a lot of information in this first section:
In this section we’ll discuss how you can become better at handling your emotions, and regulating responses and reactions to bad situations. In this section we’ll look at how emotions come into play at work and how you can manage emotions effectively.
‘Use emotions to facilitate thinking’ is such a profound statement. How you feel will determine how you view situations. If you are in a happy mood, everyday events don’t seem so bad. On the contrary, if you are not in a happy mood, even the smallest of situations can seem major to you.
When it comes to the workplace, regardless of your mood, your boss expects you to be a high performer. Make it easy on yourself and ‘choose’ to be in a good mood.
One of the best ways to ensure someone that you are truly listening to what they are saying is to intently listen. To some this may sound like common sense, but it is a skill that is seldom mastered. Usually when engaged in a conversation, the listener is multitasking. They are listening with one part of the brain and preparing a response with the other. It is painfully obvious when a person is not wholeheartedly interested in what someone else has to say. Not only does this make the listener look uncaring, but it may also influence the speaker to go elsewhere when he needs to speak about matters.
The way you say something could be the factor that determines what the listener hears. It is important to be aware of your emotions, body language, tone, speed, and pitch when you speak. It may sound like a lot of work and until it becomes second nature, it may be, but consistently doing so can produce a favorable outcome. It is possible to send the wrong message without intentionally doing it, so be careful. An innocent request such as ‘Please shred that document’ can sound like a rude command.
Great job finishing this section on emotions. In this section wrap we’ll do a quick review of what we’ve discussed in this lecture:
Keep moving forward!
In this section we’ll discuss emotions at work and how we need to keep emotions in check. Specifically, I’ll discuss:
In this lecture we’ll examine the mechanics of managing our emotions in the workplace. As a professional, we need to balance our emotions with our need to get things done. We’ll discuss some proven strategies to be more effective and keep our emotions in check.
Observe how you react to people. Do you rush to judgment before you know all of the facts? Do you stereotype? Look honestly at how you think and interact with other people. Try to put yourself in their place , and be more open and accepting of their perspectives and needs.
Look at your work environment. Do you seek attention for your accomplishments? Humility can be a wonderful quality, and it doesn't mean that you're shy or lack self-confidence. When you practice humility, you say that you know what you did, and you can be quietly confident about it. Give others a chance to shine – put the focus on them, and don't worry too much about getting praise for yourself.
Do a self-evaluation. Try out our emotional intelligence quiz . What are your weaknesses? Are you willing to accept that you're not perfect and that you could work on some areas to make yourself a better person? Have the courage to look at yourself honestly – it can change your life.
To disagree constructively means to do so in a positive, productive manner. Its purpose is not to disagree for the sake of disagreeing or getting your point across. It is also not used to be negative or destructive of another’s thoughts. The workplace is a place where disagreeing is a common occurrence. Companies look for the most effective ways to carry out operations and therefore invest in process improvement strategies, which opens the floor for discussion and compromise.
What does constructively disagreeing look like in practice, you may ask. Well, it is acknowledging and confirming someone else’s ideas before presenting your own.
Possessing the quality of ‘optimism’ is the ability to find the bright side of every situation. This is an admirable position that not all have. The secret to exhibiting this characteristic is to understand that there are no issues that cannot have a positive spin.
Not only is this beneficial for an individual’s personal life, but optimism can be a competitive advantage in the business world. Like every other entity, businesses suffer losses and setbacks, but the trick to maintaining the stability of a company is leadership that knows how to look past the current problem to a nearby resolution. Optimistic employees tend to be more productive in terms of the quality and quantity of their work and therefore make more money for the company.
In this quiz you'll test your comprehension of what's been covered in this section.
Great job finishing this section. We discussed:
Welcome to the final section in our course! In this last section we’ll cover emotional intelligence and leadership:
Yes, your first impression on other people matters. How people first perceive you can have a lasting effect on how they treat you, work with you, and the assumptions they make about you. In this lecture we’ll discuss some strategies to make a great first impression.
Before deciding on the path to take to approach a situation, one must first assess it. Is it worth doing anything about? How will it impact me or others? The overall goal is to be effective when dealing with issues, so make sure you know what you are getting into before embarking on the journey.
The best way to assess a situation is to step away from it. Take yourself out of the equation in order to fully understand what it is about and the effect it will have. This can allow you to make a more reasonable decision rather than one based on emotions.
When we talk about leading with charisma, we’re talking about transformational leadership. In this lecture I’ll discuss:
In order to effectively achieve your overall career objectives or the objectives within a given task, you must use clearly defined methods to carry out those activities. This includes the setting of goals, decision making, planning, and scheduling. Once the tasks are completed, you must evaluate the success of these methods.
The following is a list of five key points to remember to help you master the art of self-management.
Great job! You did it! You reached the end of this section and the end of this course. I’m really happy that you stuck with it and I hope you’ve learned some great strategies to begin applying emotional intelligence in your life. Let’s wrap up the course!
OpenCourser helps millions of learners each year. People visit us to learn workspace skills, ace their exams, and nurture their curiosity.
Our extensive catalog contains over 50,000 courses and twice as many books. Browse by search, by topic, or even by career interests. We'll match you to the right resources quickly.
Find this site helpful? Tell a friend about us.
We're supported by our community of learners. When you purchase or subscribe to courses and programs or purchase books, we may earn a commission from our partners.
Your purchases help us maintain our catalog and keep our servers humming without ads.
Thank you for supporting OpenCourser.