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Vincent Vermeulen

Are you an aspiring waiter or already serving people? Than this course is for you.

You will get insights to improve your body language, service techniques and get the tips you deserve.

  • How to open and serve wine

  • How to set up the perfect table

  • How to deal with difficult guests

  • The art of recovery: turning a negative experience into a great one

  • and much more.

Our guarantee? You will make more tips and a bigger salary if you follow the tips given in this course or we will refund your money.

Enroll now

What's inside

Learning objectives

  • How to present yourself as a service professional
  • The reason why some waiters don't get promoted
  • Useful techniques for serving at table

Syllabus

How to act, behave and talk like a professional waiter
Welcome to the course
Instant bonus: 3 practical tips for waiters
Instant bonus 2: how to open wine and serve it - pro tip!
Read more
Table dressing 101
3 quick frequently asked questions
How to get the most out of this course
Personal presentation
What is service ?
EXERCISE: service is...
Why do we need service?
How to offer great service - part 1
How to offer great service - part 2
Language
Change the script
Real life stories of great hospitality
The art of conversation
Eye for detail
Anticipating guest needs
Table manners
Service techniques
Dining room setup
Setting the perfect table
Waiting at table part 1
Waiting at table part 2
Real lunch with audio comment
Food
Allergies and diets
Food safety
Caviar
Gooseliver
Truffles
Wine
Introduction to modern wines
How wine is made
Decanting wine and port
Tasting wines
Fortified wines
Time to get to work
The different types of guests
The art of recovery
Bonus section
The chef is not always right
Thank you!

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in How to become a professional waiter with these activities:
Review Table Setting Etiquette
Reinforce your understanding of proper table setting to provide a polished and professional dining experience.
Show steps
  • Research different table setting styles.
  • Practice setting tables at home.
Review 'The Food Lover's Companion'
Expand your knowledge of food terminology and ingredients to better serve guests.
Show steps
  • Browse the book and familiarize yourself with common terms.
  • Use it as a reference when encountering unfamiliar ingredients.
Review 'Setting the Table' by Danny Meyer
Gain insights into hospitality and service from a renowned restaurateur.
Show steps
  • Read the book 'Setting the Table'.
  • Reflect on the key concepts.
  • Apply the principles to your service style.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Simulate Handling Difficult Guests
Improve your ability to handle challenging situations and provide excellent service under pressure.
Show steps
  • Role-play scenarios with a friend or colleague.
  • Practice de-escalation techniques.
  • Solicit feedback on your performance.
Volunteer at a Local Soup Kitchen
Gain practical experience in food service and develop empathy for diverse customer needs.
Show steps
  • Find a local soup kitchen or food bank.
  • Volunteer your time to serve meals.
  • Reflect on the experience and apply lessons learned.
Create a Guide to Wine Service
Deepen your understanding of wine service by creating a comprehensive guide for others.
Show steps
  • Research wine types and service protocols.
  • Write clear and concise instructions.
  • Include visuals to enhance understanding.
  • Share your guide with others for feedback.
Develop a Personal Service Philosophy
Define your personal approach to service and create a framework for delivering exceptional experiences.
Show steps
  • Reflect on your values and beliefs about service.
  • Write a statement outlining your service philosophy.
  • Identify specific actions that embody your philosophy.

Career center

Learners who complete How to become a professional waiter will develop knowledge and skills that may be useful to these careers:

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in How to become a professional waiter.
Provides insights into the philosophy of enlightened hospitality. It emphasizes the importance of creating a positive and memorable experience for guests. It offers valuable lessons on service, teamwork, and leadership, making it a great resource for aspiring and current waiters.
Is an invaluable resource for understanding food terminology and ingredients. It provides definitions and descriptions of a wide range of culinary terms, from basic ingredients to complex dishes. It is particularly useful for waiters who need to explain menu items and answer guest questions about food.

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