Microsoft Service Adoption Specialist from edX

In this introductory course you will learn the six critical elements of driving adoption of your Microsoft cloud services to deliver value to your company. This course is applicable to any size company and uses Office 365 and Microsoft Teams as the example service to create real world scenarios.

You will learn specifics about the critical elements in successful adoption planning and execution including:

Structure of a service adoption team
How to create service strategy & success measures
Communication methods for training & service awareness
Feedback & community management tools
Technical readiness elements

The course is intended for training, communications or adoption staff as well as IT professionals that manage an Office 365 deployment.

Join the community of Office 365 Champions and Adoption Specialists at https://aka.ms/O365Champions to share your experience and learn from others who are driving adoption of cloud services.

Note: These courses will retire in June. Please enroll only if you are able to finish your coursework in time.

What you'll learn

Drive adoption of Office 365 and Microsoft Teams for your organization as example workloads in a cloud service adoption strategy.
Write a collaboration and communications service strategy.
Utilize the Outcomes Matrix to quantify and select success measures.
Structure early adopter and champion programs.
Work with technical talent to ensure service readiness and quality.
Configure scalable user feedback methods.

What's inside

Learning objectives

Drive adoption of office 365 and microsoft teams for your organization as example workloads in a cloud service adoption strategy.
Write a collaboration and communications service strategy.
Utilize the outcomes matrix to quantify and select success measures.

Structure early adopter and champion programs.
Work with technical talent to ensure service readiness and quality.
Configure scalable user feedback methods.

Drive adoption of office 365 and microsoft teams for your organization as example workloads in a cloud service adoption strategy.
Write a collaboration and communications service strategy.
Utilize the outcomes matrix to quantify and select success measures.
Structure early adopter and champion programs.
Work with technical talent to ensure service readiness and quality.
Configure scalable user feedback methods.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Aims to help organizations increase adoption of Office 365, which is commonly found in businesses of all sizes

Features methods for shaping a successful adoption strategy alongside Microsoft Teams

Incorporates real-world examples of service adoption planning to support comprehension

Outlines critical aspects of driving adoption, including defining success metrics and leveraging feedback tools

Suitable for individuals involved in training, communications, adoption, and IT management specifically related to Office 365

Provides guidance on establishing early adopter programs and championing the use of Microsoft products within an organization

Career center

Learners who complete Microsoft Service Adoption Specialist will develop knowledge and skills that may be useful to these careers:

Service Adoption Manager

A Service Adoption Manager plans and executes the adoption of new technologies and services. This course is a perfect fit for this role as it teaches the six critical elements of driving adoption of cloud services. This knowledge can help a Service Adoption Manager develop and implement successful adoption strategies.

See salaries and explore the career path for Service Adoption Manager

Adoption Specialist

An Adoption Specialist helps organizations adopt new technologies and services. This course is a perfect fit for this role as it teaches the six critical elements of driving adoption of cloud services. This knowledge can help an Adoption Specialist develop and implement successful adoption strategies.

See salaries and explore the career path for Adoption Specialist

IT Project Manager

An IT Project Manager plans, executes, and closes IT projects. This course may be useful for this role as it teaches how to create a service strategy, measure success, and manage feedback. This knowledge can help an IT Project Manager successfully manage cloud adoption projects.

See salaries and explore the career path for IT Project Manager

Product Manager

A Product Manager plans and manages the development and marketing of a product. This course may be useful for this role as it teaches how to develop and market new technologies and services. This knowledge can help a Product Manager develop and market successful cloud services.

See salaries and explore the career path for Product Manager

Communications Manager

A Communications Manager plans and executes communication strategies for an organization. This course may be useful for this role as it teaches how to communicate about new technologies and services. This knowledge can help a Communications Manager develop and implement effective communication strategies for cloud services.

See salaries and explore the career path for Communications Manager

Consultant

A Consultant provides advice and guidance to clients on a variety of topics. This course may be useful for this role as it teaches how to advise clients on the adoption of new technologies and services. This knowledge can help a Consultant provide valuable advice to clients on cloud services.

See salaries and explore the career path for Consultant

Cloud Architect

A Cloud Architect designs and implements cloud computing solutions. This course may be useful for this role as it teaches the six critical elements of driving adoption of Microsoft cloud services. This knowledge can help a Cloud Architect plan and execute successful cloud adoption strategies.

See salaries and explore the career path for Cloud Architect

Business Analyst

A Business Analyst analyzes business needs and develops solutions to meet those needs. This course may be useful for this role as it teaches how to analyze business needs for new technologies and services. This knowledge can help a Business Analyst develop and implement successful solutions for cloud services.

See salaries and explore the career path for Business Analyst

IT Manager

An IT Manager plans, organizes, and directs the activities of an organization's IT department. This course may be useful for this role as it teaches how to drive adoption of cloud services. This knowledge can help an IT Manager lead their team in successfully adopting cloud technologies.

See salaries and explore the career path for IT Manager

Technical Writer

A Technical Writer creates documentation for technical products and services. This course may be useful for this role as it teaches how to create documentation for new technologies and services. This knowledge can help a Technical Writer create effective documentation for cloud services.

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Training Manager

A Training Manager plans and delivers training programs for employees. This course may be useful for this role as it teaches how to create training programs for new technologies and services. This knowledge can help a Training Manager develop and deliver effective training programs for cloud services.

See salaries and explore the career path for Training Manager

Project Coordinator

A Project Coordinator assists in the planning and execution of projects. This course may be useful for this role as it teaches how to plan and execute projects for the adoption of new technologies and services. This knowledge can help a Project Coordinator successfully manage cloud adoption projects.

See salaries and explore the career path for Project Coordinator

Change Manager

A Change Manager plans and manages organizational change initiatives. This course may be useful for this role as it teaches how to drive adoption of new technologies and services. This knowledge can help a Change Manager develop and implement successful change management strategies.

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Cloud Engineer

A Cloud Engineer designs, builds, and maintains cloud computing systems. This course may be useful for this role as it teaches how to ensure technical readiness for cloud services. This knowledge can help a Cloud Engineer ensure that cloud services are deployed and managed effectively.

See salaries and explore the career path for Cloud Engineer

Software Engineer

A Software Engineer designs, develops, and maintains software applications. This course may be useful for this role as it teaches how to develop and maintain software applications for cloud services. This knowledge can help a Software Engineer develop and maintain successful cloud applications.

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Microsoft Service Adoption Specialist

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