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Google Cloud Customer Care Fundamentals - 日本語版

このコースでは、Google Cloud サポートを最大限に活用する方法について説明します。Google Cloud カスタマーケアが提供するさまざまなサポートサービス、サポートケースを作成および管理する方法、Google Cloud のサービスに影響を与える既知の問題を確認する方法、サポートエンジニアと効果的にコミュニケーションを取る方法について学習します。さらに、さまざまなケースの優先順位付けとサービスレベル目標（SLO）についても学習し、ケースのステータスや必要に応じてサポートケースをエスカレーションする方法についての理解を深めます。

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What's inside

Syllabus

はじめに

コースを紹介し、学習目標について説明します。

ケースの登録前に

このモジュールの最初の動画では、カスタマーケアポートフォリオのスタンダードサポート、エンハンストサポート、プレミアムサポートについて紹介します。2 番目の動画では、ログファイルをキャプチャするためのベストプラクティスについて説明した後、個人情報を削除してキャプチャする方法を示します。最後のアクティビティは、理解度チェックです。

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Read about what's good

what should give you pause

and possible dealbreakers

Helps navigate the Google Cloud Platform support system

Covers Google Cloud customer care, ticketing systems, and service level objectives

Suitable for individuals responsible for supporting Google Cloud services

Addresses handling incident prioritization and escalation

Facilitates effective communication with customer care specialists

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Reviews summary

Google cloud カスタマーケアの基礎

学生は、このコースがGoogle Cloud カスタマーケアの基本と構造を理解するための明確で簡潔な概要を提供すると述べています。特にサポートケースの作成と管理、優先順位付け、およびサービスレベル目標 (SLO)に関する内容は非常に役立つと評価されています。新規のプロフェッショナルやGoogle Cloudサポートに不慣れな方にとっては理想的な入門コースですが、一部の学習者はより実践的な例や詳細なトラブルシューティングを望む声もありました。最近のレビューではコースの更新が評価されており、初期の軽微なUIの古さに関する指摘は減少しています。

コース内容は比較的新しく保たれており評価されている。

"以前のレビューで指摘されていたUIの古さが改善されており、最新の情報に更新されている印象を受けました。"

"最近受講しましたが、特に古いと感じる部分はなく、きちんとメンテナンスされているようです。"

"2022年のレビューでは一部のスクリーンショットが古いという声がありましたが、現在は問題なく、更新されているようです。"

Google Cloudサポート未経験者や初心者には最適な内容。

"Google Cloudのサポート体制について全く知らなかった私にとって、このコースはまさに必要としていたものでした。"

"基本的な概念から丁寧に解説されており、Google Cloudカスタマーケアの全体像を把握するのに最適です。"

"すでに経験がある人には物足りないかもしれませんが、入門としては完璧な内容だと思います。"

サポートケースの作成や管理方法について具体的に学べる。

"サポートケースをどのように作成し、適切な優先度を設定するかの手順が非常に明確で、すぐに仕事に活かせそうです。"

"ログファイルのキャプチャや個人情報の削除といった、実践的なベストプラクティスが学べました。"

"ケースのエスカレーション方法や、Google Cloud の既知の問題を確認する方法が理解できて助かりました。"

Google Cloudサポートの構造と利用法を明確に解説。

"Google Cloudサポートの各レベル（スタンダード、エンハンスト、プレミアム）について、非常にわかりやすく説明してくれました。"

"カスタマーケアの利用方法を網羅的に学べ、基礎を固めるのに役立ちました。"

"サポートケースの作成から解決までの流れが、体系的に理解できました。"

より高度なトラブルシューティングや実践例が不足。

"基礎はしっかり学べましたが、実際の複雑なシナリオでのトラブルシューティング例がもっとあればと思いました。"

"一部のセクションは繰り返しが多く感じられ、もう少し実践的な演習や詳細な分析が加わるとさらに良いです。"

"このコースは理論的な側面が強く、ハンズオンの機会がほとんどないため、追加学習が必要だと感じました。"

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Career center

Learners who complete Google Cloud Customer Care Fundamentals - 日本語版 will develop knowledge and skills that may be useful to these careers:

Data Analyst

Data Analysts collect, clean, and analyze data to help businesses improve their operations, make informed decisions, and gain a competitive edge. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Data Analysts, as it provides a comprehensive understanding of how to leverage Google Cloud's powerful tools and services to manage and analyze large datasets. By learning how to use Google Cloud's support services and effectively communicate with support engineers, Data Analysts can ensure that they have the resources and expertise to successfully navigate data-intensive projects and deliver valuable insights to their organizations.

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Data Scientist

Data Scientists use their expertise in statistics, programming, and machine learning to uncover hidden patterns and insights from data. This course on Google Cloud Customer Care Fundamentals can be a valuable asset for aspiring Data Scientists, as it provides a solid foundation in using Google Cloud's services for data storage, processing, and analysis. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Scientists can minimize disruptions to their research and ensure the accuracy and reliability of their findings.

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Machine Learning Engineer

Machine Learning Engineers design, build, and deploy machine learning models to automate complex tasks and improve business outcomes. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Machine Learning Engineers, as it provides a strong foundation in using Google Cloud's machine learning services and tools. By learning how to troubleshoot issues and effectively communicate with support engineers, Machine Learning Engineers can ensure that their models are deployed and maintained efficiently, maximizing their impact on business operations.

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Cloud Engineer

Cloud Engineers design, build, and manage cloud-based infrastructure and applications. This course on Google Cloud Customer Care Fundamentals is a valuable resource for aspiring Cloud Engineers, as it provides a comprehensive overview of Google Cloud's services and support options. By understanding how to effectively utilize Google Cloud's support resources, Cloud Engineers can minimize downtime and ensure the reliability and performance of their cloud-based solutions.

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Technical Support Engineer

Technical Support Engineers provide technical assistance to customers experiencing issues with products or services. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Technical Support Engineers who specialize in Google Cloud technologies. By gaining a deep understanding of Google Cloud's services and support offerings, Technical Support Engineers can effectively troubleshoot issues, resolve customer inquiries, and ensure customer satisfaction.

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Cloud Architect

Cloud Architects design and manage cloud-based infrastructure and applications to meet business needs. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Cloud Architects who specialize in Google Cloud technologies. By understanding how to effectively utilize Google Cloud's support services and resolve technical issues, Cloud Architects can ensure the reliability, performance, and security of their cloud-based solutions, maximizing their value to the organization.

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Data Engineer

Data Engineers design, build, and maintain data pipelines and infrastructure to support data-driven decision-making. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Data Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Engineers can ensure the reliability, performance, and scalability of their data pipelines, maximizing the value of data to the organization.

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IT Manager

IT Managers plan, implement, and manage an organization's IT infrastructure and services. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring IT Managers who oversee cloud-based solutions. By understanding how to effectively utilize Google Cloud's support resources, IT Managers can ensure the reliability, performance, and security of their cloud-based infrastructure, maximizing its value to the organization.

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Customer Success Manager

Customer Success Managers build and maintain relationships with customers to ensure their satisfaction and success with a product or service. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Customer Success Managers who work with Google Cloud customers. By understanding how to effectively leverage Google Cloud's support resources and resolve customer issues, Customer Success Managers can ensure customer satisfaction, drive adoption of Google Cloud services, and maximize customer lifetime value.

See salaries and explore the career path for Customer Success Manager

Database Administrator

Database Administrators manage and maintain databases to ensure their availability, performance, and security. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Database Administrators who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Database Administrators can ensure the reliability, performance, and security of their databases, maximizing their value to the organization.

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Software Engineer

Software Engineers design, develop, and maintain software applications. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Software Engineers who wish to specialize in cloud-based development. By gaining a deep understanding of Google Cloud's services and support offerings, Software Engineers can effectively troubleshoot issues, collaborate with support engineers, and ensure the successful deployment and maintenance of their software applications in the cloud.

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Systems Administrator

Systems Administrators manage and maintain computer systems and networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Systems Administrators who work with Google Cloud technologies. By learning how to effectively leverage Google Cloud's support services, Systems Administrators can minimize downtime, resolve technical issues, and ensure the smooth operation of their systems.

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Security Engineer

Security Engineers design, implement, and manage security measures to protect an organization's IT infrastructure and data from unauthorized access, use, disclosure, disruption, modification, or destruction. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Security Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Security Engineers can ensure the security and compliance of their organization's cloud-based solutions.

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DevOps Engineer

DevOps Engineers combine software development and operations to improve the speed and quality of software delivery. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring DevOps Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, DevOps Engineers can ensure the reliability, performance, and security of their software applications and infrastructure.

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Network Engineer

Network Engineers design, build, and maintain computer networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Network Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Network Engineers can ensure the reliability, performance, and security of their networks, maximizing their value to the organization.

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Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Google Cloud Customer Care Fundamentals - 日本語版.