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Google Cloud Customer Care Fundamentals - 日本語版

Google Cloud Training

このコースでは、Google Cloud サポートを最大限に活用する方法について説明します。Google Cloud カスタマーケアが提供するさまざまなサポート サービス、サポートケースを作成および管理する方法、Google Cloud のサービスに影響を与える既知の問題を確認する方法、サポート エンジニアと効果的にコミュニケーションを取る方法について学習します。さらに、さまざまなケースの優先順位付けとサービスレベル目標（SLO）についても学習し、ケースのステータスや必要に応じてサポートケースをエスカレーションする方法についての理解を深めます。

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What's inside

Syllabus

はじめに
コースを紹介し、学習目標について説明します。
ケースの登録前に
このモジュールの最初の動画では、カスタマーケア ポートフォリオのスタンダード サポート、エンハンスト サポート、プレミアム サポートについて紹介します。2 番目の動画では、ログファイルをキャプチャするためのベスト プラクティスについて説明した後、個人情報を削除してキャプチャする方法を示します。最後のアクティビティは、理解度チェックです。
Read more
サポートケースとカスタマーケア
このモジュールでは、適切な優先度でサポートケースを登録する方法を示し、チケットの作成後およびケースのエスカレーションが必要な場合にカスタマーケアがチケットを解決する方法について説明します。
ケースの解決
このモジュールでは、カスタマーケア チームがソリューションを特定した後どうなるかを最初の動画で説明した後、理解度チェックを行います。最後のアクティビティは、ケースの優先度、ステータス、説明、このコースの動画では扱われないその他の情報に関する補足資料が記載された PDF です。

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Helps navigate the Google Cloud Platform support system
Covers Google Cloud customer care, ticketing systems, and service level objectives
Suitable for individuals responsible for supporting Google Cloud services
Addresses handling incident prioritization and escalation
Facilitates effective communication with customer care specialists

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Google Cloud Customer Care Fundamentals - 日本語版 with these activities:
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Career center

Learners who complete Google Cloud Customer Care Fundamentals - 日本語版 will develop knowledge and skills that may be useful to these careers:
Data Scientist
Data Scientists use their expertise in statistics, programming, and machine learning to uncover hidden patterns and insights from data. This course on Google Cloud Customer Care Fundamentals can be a valuable asset for aspiring Data Scientists, as it provides a solid foundation in using Google Cloud's services for data storage, processing, and analysis. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Scientists can minimize disruptions to their research and ensure the accuracy and reliability of their findings.
See salaries and explore the career path for Data Scientist
Machine Learning Engineer
Machine Learning Engineers design, build, and deploy machine learning models to automate complex tasks and improve business outcomes. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Machine Learning Engineers, as it provides a strong foundation in using Google Cloud's machine learning services and tools. By learning how to troubleshoot issues and effectively communicate with support engineers, Machine Learning Engineers can ensure that their models are deployed and maintained efficiently, maximizing their impact on business operations.
See salaries and explore the career path for Machine Learning Engineer
Data Analyst
Data Analysts collect, clean, and analyze data to help businesses improve their operations, make informed decisions, and gain a competitive edge. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Data Analysts, as it provides a comprehensive understanding of how to leverage Google Cloud's powerful tools and services to manage and analyze large datasets. By learning how to use Google Cloud's support services and effectively communicate with support engineers, Data Analysts can ensure that they have the resources and expertise to successfully navigate data-intensive projects and deliver valuable insights to their organizations.
See salaries and explore the career path for Data Analyst
Technical Support Engineer
Technical Support Engineers provide technical assistance to customers experiencing issues with products or services. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Technical Support Engineers who specialize in Google Cloud technologies. By gaining a deep understanding of Google Cloud's services and support offerings, Technical Support Engineers can effectively troubleshoot issues, resolve customer inquiries, and ensure customer satisfaction.
See salaries and explore the career path for Technical Support Engineer
Data Engineer
Data Engineers design, build, and maintain data pipelines and infrastructure to support data-driven decision-making. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Data Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Engineers can ensure the reliability, performance, and scalability of their data pipelines, maximizing the value of data to the organization.
See salaries and explore the career path for Data Engineer
Cloud Architect
Cloud Architects design and manage cloud-based infrastructure and applications to meet business needs. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Cloud Architects who specialize in Google Cloud technologies. By understanding how to effectively utilize Google Cloud's support services and resolve technical issues, Cloud Architects can ensure the reliability, performance, and security of their cloud-based solutions, maximizing their value to the organization.
See salaries and explore the career path for Cloud Architect
Cloud Engineer
Cloud Engineers design, build, and manage cloud-based infrastructure and applications. This course on Google Cloud Customer Care Fundamentals is a valuable resource for aspiring Cloud Engineers, as it provides a comprehensive overview of Google Cloud's services and support options. By understanding how to effectively utilize Google Cloud's support resources, Cloud Engineers can minimize downtime and ensure the reliability and performance of their cloud-based solutions.
See salaries and explore the career path for Cloud Engineer
Database Administrator
Database Administrators manage and maintain databases to ensure their availability, performance, and security. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Database Administrators who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Database Administrators can ensure the reliability, performance, and security of their databases, maximizing their value to the organization.
See salaries and explore the career path for Database Administrator
Customer Success Manager
Customer Success Managers build and maintain relationships with customers to ensure their satisfaction and success with a product or service. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Customer Success Managers who work with Google Cloud customers. By understanding how to effectively leverage Google Cloud's support resources and resolve customer issues, Customer Success Managers can ensure customer satisfaction, drive adoption of Google Cloud services, and maximize customer lifetime value.
See salaries and explore the career path for Customer Success Manager
Systems Administrator
Systems Administrators manage and maintain computer systems and networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Systems Administrators who work with Google Cloud technologies. By learning how to effectively leverage Google Cloud's support services, Systems Administrators can minimize downtime, resolve technical issues, and ensure the smooth operation of their systems.
See salaries and explore the career path for Systems Administrator
Software Engineer
Software Engineers design, develop, and maintain software applications. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Software Engineers who wish to specialize in cloud-based development. By gaining a deep understanding of Google Cloud's services and support offerings, Software Engineers can effectively troubleshoot issues, collaborate with support engineers, and ensure the successful deployment and maintenance of their software applications in the cloud.
See salaries and explore the career path for Software Engineer
IT Manager
IT Managers plan, implement, and manage an organization's IT infrastructure and services. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring IT Managers who oversee cloud-based solutions. By understanding how to effectively utilize Google Cloud's support resources, IT Managers can ensure the reliability, performance, and security of their cloud-based infrastructure, maximizing its value to the organization.
See salaries and explore the career path for IT Manager
Security Engineer
Security Engineers design, implement, and manage security measures to protect an organization's IT infrastructure and data from unauthorized access, use, disclosure, disruption, modification, or destruction. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Security Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Security Engineers can ensure the security and compliance of their organization's cloud-based solutions.
See salaries and explore the career path for Security Engineer
DevOps Engineer
DevOps Engineers combine software development and operations to improve the speed and quality of software delivery. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring DevOps Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, DevOps Engineers can ensure the reliability, performance, and security of their software applications and infrastructure.
See salaries and explore the career path for DevOps Engineer
Network Engineer
Network Engineers design, build, and maintain computer networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Network Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Network Engineers can ensure the reliability, performance, and security of their networks, maximizing their value to the organization.
See salaries and explore the career path for Network Engineer

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Google Cloud Customer Care Fundamentals - 日本語版.
Cover image
The Marketing Plan Handbook
Save
この本は、カスタマーサポートのベストプラクティスについて包括的に説明しています。優れたカスタマーサポート組織を構築し、維持するための戦略的ガイダンスを提供します。
The Marketing Plan Handbook
Paperback
Check
The Marketing Plan Handbook
Kindle Edition
Check
Cover image
Site Reliability Engineering
Save
この本は、信頼性の高いシステムを構築するための Site Reliability Engineering の原則について説明しています。クラウド環境の運用を改善するための貴重な洞察を提供します。
(English) Site Reliability Engineering: How Google Runs...
Kindle Edition
$$
The Phoenix Project
Save
この本は、IT運用のベストプラクティスに関する小説です。DevOpsの原則を理解し、それらを組織に実装するための貴重な洞察を提供します。
(English) The Phoenix Project: A Novel about IT, DevOps, and...
Paperback
$$
(English) The Phoenix Project
Paperback
$$
(English) The Phoenix Project: A Novel about IT, DevOps, and...
Kindle Edition
$$
Cover image
The DevOps Handbook
Save
この本は、DevOpsのベストプラクティスに関する包括的なガイドです。世界クラスの俊敏性、信頼性、セキュリティをIT組織に構築するための戦略とテクニックを説明します。
(English) The DevOps Handbook: How to Create World-Class...
Paperback
$$
(English) The DevOps Handbook: How to Create World-Class...
Kindle Edition
$$
Cover image
Cloud Computing: A Practical Approach
Save
この本は、クラウドコンピューティングの包括的なガイドです。クラウド環境の概念、アーキテクチャ、実装に関する詳細な説明を提供します。
(English) Cloud Computing, A Practical Approach
Paperback
$$
(English) Cloud Computing: A Practical Approach
Kindle Edition
$$
Cover image
Designing Data-Intensive Applications
Save
この本は、データ集約型アプリケーションを設計するためのベストプラクティスに関するガイドです。信頼性、スケーラビリティ、保守性を確保するための戦略とパターンを説明します。
(English) Designing Data-Intensive Applications: The Big...
Paperback
$$
(English) Designing Data-Intensive Applications: The Big...
Kindle Edition
$$

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Course image
Level
Introductory
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Language
日本語
Transcript
English
Good to know
Helps navigate the Google Cloud Platform support system
Covers Google Cloud customer care, ticketing systems, and service level objectives
Suitable for individuals responsible for supporting Google Cloud services
Addresses handling incident prioritization and escalation
Facilitates effective communication with customer care specialists
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