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Google Cloud Training
このコースでは、Google Cloud サポートを最大限に活用する方法について説明します。Google Cloud カスタマーケアが提供するさまざまなサポート サービス、サポートケースを作成および管理する方法、Google Cloud のサービスに影響を与える既知の問題を確認する方法、サポート エンジニアと効果的にコミュニケーションを取る方法について学習します。さらに、さまざまなケースの優先順位付けとサービスレベル目標（SLO）についても学習し、ケースのステータスや必要に応じてサポートケースをエスカレーションする方法についての理解を深めます。
Register for this course and see more details by visiting:
OpenCourser.com/course/gk6whb/google
What's inside
Syllabus
はじめに
コースを紹介し、学習目標について説明します。
ケースの登録前に
このモジュールの最初の動画では、カスタマーケア ポートフォリオのスタンダード サポート、エンハンスト サポート、プレミアム サポートについて紹介します。2 番目の動画では、ログファイルをキャプチャするためのベスト プラクティスについて説明した後、個人情報を削除してキャプチャする方法を示します。最後のアクティビティは、理解度チェックです。
Read more
Syllabus
はじめに
コースを紹介し、学習目標について説明します。
ケースの登録前に
このモジュールの最初の動画では、カスタマーケア ポートフォリオのスタンダード サポート、エンハンスト サポート、プレミアム サポートについて紹介します。2 番目の動画では、ログファイルをキャプチャするためのベスト プラクティスについて説明した後、個人情報を削除してキャプチャする方法を示します。最後のアクティビティは、理解度チェックです。
Read more
サポートケースとカスタマーケア
このモジュールでは、適切な優先度でサポートケースを登録する方法を示し、チケットの作成後およびケースのエスカレーションが必要な場合にカスタマーケアがチケットを解決する方法について説明します。
ケースの解決
このモジュールでは、カスタマーケア チームがソリューションを特定した後どうなるかを最初の動画で説明した後、理解度チェックを行います。最後のアクティビティは、ケースの優先度、ステータス、説明、このコースの動画では扱われないその他の情報に関する補足資料が記載された PDF です。
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Helps navigate the Google Cloud Platform support system
Covers Google Cloud customer care, ticketing systems, and service level objectives
Suitable for individuals responsible for supporting Google Cloud services
Addresses handling incident prioritization and escalation
Facilitates effective communication with customer care specialists
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Google Cloud Customer Care Fundamentals - 日本語版 with these
activities:
Practice Logging Files and Data Capture
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Review the Best Practices for Log File Capture
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Capture Log Files and Remove Identifiable Information
Organize Course Materials
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Keep notes, assignments, and other materials you gather during the course organized.
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Create a System for Organizing Materials
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Review Class Materials Regularly
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Practice Logging Files and Data Capture
Show steps
Get started with logging files by capturing and cleaning up log data.
Browse courses on
Log Files
Show steps
Show steps
Show steps
- Review the Best Practices for Log File Capture
- Capture Log Files and Remove Identifiable Information
Organize Course Materials
Show steps
Keep notes, assignments, and other materials you gather during the course organized.
Show steps
Show steps
Show steps
- Create a System for Organizing Materials
- Review Class Materials Regularly
Show all two activities
Career center
Learners who complete Google Cloud Customer Care Fundamentals - 日本語版 will develop knowledge and skills
that may be useful to these careers:
Data Scientist
Data Scientist
Data Scientists use their expertise in statistics, programming, and machine learning to uncover hidden patterns and insights from data. This course on Google Cloud Customer Care Fundamentals can be a valuable asset for aspiring Data Scientists, as it provides a solid foundation in using Google Cloud's services for data storage, processing, and analysis. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Scientists can minimize disruptions to their research and ensure the accuracy and reliability of their findings.
Machine Learning Engineer
Machine Learning Engineer
Machine Learning Engineers design, build, and deploy machine learning models to automate complex tasks and improve business outcomes. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Machine Learning Engineers, as it provides a strong foundation in using Google Cloud's machine learning services and tools. By learning how to troubleshoot issues and effectively communicate with support engineers, Machine Learning Engineers can ensure that their models are deployed and maintained efficiently, maximizing their impact on business operations.
Data Analyst
Data Analyst
Data Analysts collect, clean, and analyze data to help businesses improve their operations, make informed decisions, and gain a competitive edge. This course on Google Cloud Customer Care Fundamentals can be highly beneficial for aspiring Data Analysts, as it provides a comprehensive understanding of how to leverage Google Cloud's powerful tools and services to manage and analyze large datasets. By learning how to use Google Cloud's support services and effectively communicate with support engineers, Data Analysts can ensure that they have the resources and expertise to successfully navigate data-intensive projects and deliver valuable insights to their organizations.
Technical Support Engineer
Technical Support Engineer
Technical Support Engineers provide technical assistance to customers experiencing issues with products or services. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Technical Support Engineers who specialize in Google Cloud technologies. By gaining a deep understanding of Google Cloud's services and support offerings, Technical Support Engineers can effectively troubleshoot issues, resolve customer inquiries, and ensure customer satisfaction.
Data Engineer
Data Engineer
Data Engineers design, build, and maintain data pipelines and infrastructure to support data-driven decision-making. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Data Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Data Engineers can ensure the reliability, performance, and scalability of their data pipelines, maximizing the value of data to the organization.
Cloud Architect
Cloud Architect
Cloud Architects design and manage cloud-based infrastructure and applications to meet business needs. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Cloud Architects who specialize in Google Cloud technologies. By understanding how to effectively utilize Google Cloud's support services and resolve technical issues, Cloud Architects can ensure the reliability, performance, and security of their cloud-based solutions, maximizing their value to the organization.
Cloud Engineer
Cloud Engineer
Cloud Engineers design, build, and manage cloud-based infrastructure and applications. This course on Google Cloud Customer Care Fundamentals is a valuable resource for aspiring Cloud Engineers, as it provides a comprehensive overview of Google Cloud's services and support options. By understanding how to effectively utilize Google Cloud's support resources, Cloud Engineers can minimize downtime and ensure the reliability and performance of their cloud-based solutions.
Database Administrator
Database Administrator
Database Administrators manage and maintain databases to ensure their availability, performance, and security. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Database Administrators who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Database Administrators can ensure the reliability, performance, and security of their databases, maximizing their value to the organization.
Customer Success Manager
Customer Success Manager
Customer Success Managers build and maintain relationships with customers to ensure their satisfaction and success with a product or service. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Customer Success Managers who work with Google Cloud customers. By understanding how to effectively leverage Google Cloud's support resources and resolve customer issues, Customer Success Managers can ensure customer satisfaction, drive adoption of Google Cloud services, and maximize customer lifetime value.
Systems Administrator
Systems Administrator
Systems Administrators manage and maintain computer systems and networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals can be a valuable resource for aspiring Systems Administrators who work with Google Cloud technologies. By learning how to effectively leverage Google Cloud's support services, Systems Administrators can minimize downtime, resolve technical issues, and ensure the smooth operation of their systems.
Software Engineer
Software Engineer
Software Engineers design, develop, and maintain software applications. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring Software Engineers who wish to specialize in cloud-based development. By gaining a deep understanding of Google Cloud's services and support offerings, Software Engineers can effectively troubleshoot issues, collaborate with support engineers, and ensure the successful deployment and maintenance of their software applications in the cloud.
IT Manager
IT Manager
IT Managers plan, implement, and manage an organization's IT infrastructure and services. This course on Google Cloud Customer Care Fundamentals can be beneficial for aspiring IT Managers who oversee cloud-based solutions. By understanding how to effectively utilize Google Cloud's support resources, IT Managers can ensure the reliability, performance, and security of their cloud-based infrastructure, maximizing its value to the organization.
Security Engineer
Security Engineer
Security Engineers design, implement, and manage security measures to protect an organization's IT infrastructure and data from unauthorized access, use, disclosure, disruption, modification, or destruction. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Security Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Security Engineers can ensure the security and compliance of their organization's cloud-based solutions.
DevOps Engineer
DevOps Engineer
DevOps Engineers combine software development and operations to improve the speed and quality of software delivery. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring DevOps Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, DevOps Engineers can ensure the reliability, performance, and security of their software applications and infrastructure.
Network Engineer
Network Engineer
Network Engineers design, build, and maintain computer networks to ensure their reliability and performance. This course on Google Cloud Customer Care Fundamentals may be useful for aspiring Network Engineers who work with Google Cloud technologies. By understanding how to effectively leverage Google Cloud's support resources and resolve technical issues, Network Engineers can ensure the reliability, performance, and security of their networks, maximizing their value to the organization.
For more career information including salaries, visit:
OpenCourser.com/course/gk6whb/google
Reading list
We've selected six books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Google Cloud Customer Care Fundamentals - 日本語版.
この本は、カスタマーサポートのベストプラクティスについて包括的に説明しています。優れたカスタマーサポート組織を構築し、維持するための戦略的ガイダンスを提供します。
この本は、信頼性の高いシステムを構築するための Site Reliability Engineering の原則について説明しています。クラウド環境の運用を改善するための貴重な洞察を提供します。
Save
この本は、IT運用のベストプラクティスに関する小説です。DevOpsの原則を理解し、それらを組織に実装するための貴重な洞察を提供します。
Save
この本は、DevOpsのベストプラクティスに関する包括的なガイドです。世界クラスの俊敏性、信頼性、セキュリティをIT組織に構築するための戦略とテクニックを説明します。
この本は、クラウドコンピューティングの包括的なガイドです。クラウド環境の概念、アーキテクチャ、実装に関する詳細な説明を提供します。
この本は、データ集約型アプリケーションを設計するためのベストプラクティスに関するガイドです。信頼性、スケーラビリティ、保守性を確保するための戦略とパターンを説明します。
For more information about how these books relate to this course, visit:
OpenCourser.com/course/gk6whb/google
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Level
Introductory
Via
Coursera
Institution
Google Cloud
Instructor
Google Cloud Training
Language
日本語
Transcript
English
Good to know
Helps navigate the Google Cloud Platform support system
Covers Google Cloud customer care, ticketing systems, and service level objectives
Suitable for individuals responsible for supporting Google Cloud services
Addresses handling incident prioritization and escalation
Facilitates effective communication with customer care specialists
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