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Chatbots in the Call Center
AWS Lex and Connect
Tired of listening for which number to press when you call for something? So are your users. In this course, Chatbots in the Call Center: AWS Lex and Connect, you will gain the ability to build a speech-enabled cloud call center. First, you will learn about AWS Connect. Next, you will discover AWS Lex. Finally, you will explore how to integrate Lex into Connect. When you're finished with this course, you will have the skills and knowledge of chatbots and call centers needed to have your very own call center with a phone number that you can call to try it out live.
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Call Center Administration $36k
Call Center Agents $44k
Call Center Representatives $46k
Call Center Specialist 2 $49k
Call Center Liaison $53k
Coach Call Center $55k
Call Center Representative 1 3 $61k
Inbound Call Center $62k
Call Center Dispatcher $64k
Call Center Nurse $67k
Call Center Agent 2 $68k
Call Center Advocate $70k
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