Empathy, Data, and Risk from Coursera

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Syllabus

Course Orientation

This course develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs.

Module 1: Psychology of Risk

Module 1 begins by exploring the concept of risk and how it can affect decisions. In addition, you will explore some of the psychological biases that affect how people evaluate risk, as well as how emotions influence responses to risk. Finally, the module introduces different categories that organizations use to identify, categorize, and manage risks.

Module 2: Empathy & Risk

Module 2 explores the link between risk and empathy. This module discusses the psychology of making decisions for others, and how lack of insight into others can lead you to make different decisions for others than you do for yourself. We will focus on variables such as risk, information volume, and errors of commission and omission.

Module 3: Empathy, Data, & Risk

You will begin applying the ideas of empathy, risk, and self-other decision making to data analysis. You will explore simple ways to gain insight into others’ beliefs and preferences, and ways in which you can present risk information to others in a manner they can understand. The module concludes with contrasts between empathy-driven and data-driven analysis, and some basic tools to link empathy-building to data analysis and some basic principles of data visualization.

Module 4: Bringing Empathy to the Data

You will learn how to combine principles of empathy, risk, and data with a focus on approaching problems using analytics and empathy. The module discusses these issues in real-world contexts, with examples drawn from business and from issues of systemic bias.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Provides a framework for understanding how empathy and data can be used together to identify and mitigate risks

Introduces the concept of "empathy-driven" analysis, which is a novel and valuable approach to risk management

Uses Tableau, a widely-used data visualization tool, to help learners explore and explain data

Taught by Justin Leiby, an experienced risk management professional and researcher

Requires learners to have some prior knowledge of risk management concepts and techniques

Focuses primarily on business and organizational contexts, which may not be relevant to all learners

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Empathy, Data, and Risk with these activities:

Review Basic Concepts of Risk Management

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Refresh your knowledge of basic risk management concepts to strengthen your understanding of the course material.

Browse courses on Risk Management

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Review notes and study materials from previous courses or research online resources on risk management fundamentals.
Complete practice questions or quizzes to test your comprehension of key concepts.

Tableau Data Visualization Tutorial

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Enhance your data visualization skills with a guided tutorial on Tableau, which will be used in the course.

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Enroll in a Tableau tutorial or online course.
Follow the instructions and complete hands-on exercises to learn the basics of Tableau.
Experiment with different data sets to practice creating visualizations.

Empathy Role-Playing Exercise

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Engage in role-playing scenarios to practice empathetic decision-making from different perspectives.

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Form small groups with classmates.
Assign each group a specific scenario involving risk and stakeholder interests.
Have participants take turns assuming different stakeholder roles and expressing their thoughts and feelings.

Five other activities

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Review 'The Psychology of Risk' by Gerd Gigerenzer

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Delve deeper into the psychological aspects of risk by reading and analyzing a key text used in the course.

View Smart Management: How Simple Heuristics Help... on Amazon

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Acquire a copy of the book.
Read the book thoroughly, taking notes and highlighting key concepts.
Summarize the main arguments and findings of the book in your own words.

Attend Industry Conferences or Webinars on Risk Management

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Expand your network and gain practical insights by attending industry events focused on risk management.

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Research upcoming conferences or webinars related to risk management.
Register for an event that aligns with your interests.
Attend the event and engage with speakers, attendees, and exhibitors.

Write a Risk Analysis Case Study

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Synthesize your understanding by developing a comprehensive risk analysis case study that integrates concepts from the course.

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Identify a specific risk scenario or issue to analyze.
Gather relevant data and information from various sources.
Apply empathy techniques to understand the perspectives of different stakeholders involved.
Analyze the data using data visualization tools to identify and prioritize risks.
Develop recommendations and strategies to mitigate or manage the identified risks.

Become a Peer Mentor in Risk Management

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Reinforce your learning by sharing your knowledge and assisting fellow students in their understanding of risk management.

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Identify students who may benefit from your support.
Offer to provide regular study sessions or guidance on specific topics.
Answer questions, provide feedback, and encourage discussion.

Contribute to Open-Source Risk Management Projects

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Apply your skills and contribute to the broader risk management community by participating in open-source projects.

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Identify open-source risk management projects on platforms like GitHub.
Explore the project's documentation and codebase.
Find areas where you can contribute, such as reporting bugs, suggesting improvements, or developing new features.

Career center

Learners who complete Empathy, Data, and Risk will develop knowledge and skills that may be useful to these careers:

Risk Manager

A Risk Manager develops and implements risk management strategies for organizations. They identify risks, assess their impact, and develop plans to mitigate them. The Risk Management and Innovation course may be useful for Risk Managers who want to develop a better understanding of risk management.

See salaries and explore the career path for Risk Manager

Risk Analyst

A Risk Analyst identifies, assesses, and mitigates risks within an organization. The Risk Management and Innovation course teaches empathy as a professional competency. This understanding of empathy will lead to stronger stakeholder relationships and more effective risk management.

See salaries and explore the career path for Risk Analyst

Data Analyst

A Data Analyst collects, processes, and analyzes data to find trends and patterns. Data Analysts use data to make informed decisions and improve business outcomes. The Risk Management and Innovation course will enhance your data analysis skills and techniques to explain and visualize data in a manner that others will understand.

See salaries and explore the career path for Data Analyst

Business Analyst

A Business Analyst provides recommendations on how to improve business processes. They analyze data, identify problems, and develop solutions. The Risk Management and Innovation course will strengthen your problem-solving skills and build a foundation to develop creative solutions.

See salaries and explore the career path for Business Analyst

Project Manager

A Project Manager plans, executes, and closes projects. They manage resources, track progress, and ensure that projects are completed on time, within budget, and to the required quality. The Risk Management and Innovation course will provide you with the skills to identify risks and develop mitigation plans to bring projects to a successful conclusion.

See salaries and explore the career path for Project Manager

Product Manager

A Product Manager develops and manages products. They work with engineers, designers, and marketers to bring products to market. The Risk Management and Innovation course will give you the skills to identify and mitigate risks that could impact product development and launch.

See salaries and explore the career path for Product Manager

Consultant

A Consultant provides advice and guidance to organizations on a variety of topics. They help organizations improve their performance and achieve their goals. The Risk Management and Innovation course may be useful for Consultants who want to develop a better understanding of risk management.

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Financial Analyst

A Financial Analyst provides financial advice to individuals and organizations. They analyze financial data to make investment decisions and develop financial plans. The Risk Management and Innovation course may be useful for Financial Analysts who want to develop a better understanding of risk management.

See salaries and explore the career path for Financial Analyst

Investment Analyst

An Investment Analyst researches and evaluates investment opportunities. They make recommendations on which investments to buy, sell, or hold. The Risk Management and Innovation course may be useful for Investment Analysts who want to develop a better understanding of risk management.

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Operations Manager

An Operations Manager plans and directs the operations of an organization. They ensure that the organization's processes are efficient and effective. The Risk Management and Innovation course may be useful for Operations Managers who want to develop a better understanding of risk management.

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Auditor

An Auditor examines an organization's financial records to ensure that they are accurate and compliant with regulations. The Risk Management and Innovation course may be useful for Auditors who want to develop a better understanding of risk management.

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Compliance Officer

A Compliance Officer ensures that an organization complies with laws and regulations. The Risk Management and Innovation course may be useful for Compliance Officers who want to develop a better understanding of risk management.

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Human Resources Manager

A Human Resources Manager develops and implements human resources policies and programs. They manage employee relations, compensation, and benefits. The Risk Management and Innovation course may be useful for Human Resources Managers who want to develop a better understanding of risk management.

See salaries and explore the career path for Human Resources Manager

Sales Manager

A Sales Manager develops and implements sales strategies. They manage the sales team and track the results of sales campaigns. The Risk Management and Innovation course may be useful for Sales Managers who want to develop a better understanding of risk management.

See salaries and explore the career path for Sales Manager

Marketing Manager

A Marketing Manager develops and implements marketing campaigns. They manage the marketing budget and track the results of marketing campaigns. The Risk Management and Innovation course may be useful for Marketing Managers who want to develop a better understanding of risk management.

See salaries and explore the career path for Marketing Manager

Empathy, Data, and Risk

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