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Empathy, Data, and Risk

Justin Leiby

Risk Management and Innovation develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. This course introduces empathy as a professional competency. It explains the psychological processes that inhibit empathy-building and the processes that determine how organizational stakeholders respond to risk. The course guides you through techniques to gather risk information by understanding a stakeholder’s thoughts, feelings, and goals. These techniques include interviewing, brainstorming, and empathy mapping. The course concludes by using this risk information to enrich data analysis. You will learn basic data visualization concepts in Tableau and use these concepts to explore and explain data. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs.

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Syllabus

Course Orientation
This course develops your ability to conduct empathy-driven and data-driven analysis in the domain of risk management. Throughout these analyses, the course challenges you to identify risks by focusing on unmet stakeholder needs.
Read more

Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Provides a framework for understanding how empathy and data can be used together to identify and mitigate risks
Introduces the concept of "empathy-driven" analysis, which is a novel and valuable approach to risk management
Uses Tableau, a widely-used data visualization tool, to help learners explore and explain data
Taught by Justin Leiby, an experienced risk management professional and researcher
Requires learners to have some prior knowledge of risk management concepts and techniques
Focuses primarily on business and organizational contexts, which may not be relevant to all learners

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Reviews summary

Empathy-driven risk management

According to learners, this course offers a unique and valuable approach (positive) to risk management by integrating empathy-driven insights (positive) with data analysis techniques (positive). Students found the focus on understanding stakeholder needs (positive) particularly practical, alongside an introduction to basic data visualization in Tableau (neutral). While it provides a solid foundational understanding (positive) of psychological biases and risk, some might seek deeper technical dives (warning) into data analytics, making it best for those looking for a broad, interdisciplinary perspective rather than highly specialized technical training.
Introduces basic concepts of data visualization using Tableau.
"The introduction to Tableau was a good starting point for understanding how to visualize risk data."
"While basic, the data visualization concepts provided a useful link between empathy insights and quantitative data."
"I found the section on presenting risk information visually quite helpful, even if it was just an overview."
Connects theoretical concepts to practical business scenarios.
"The examples drawn from business and systemic bias made the concepts much more tangible and applicable."
"I appreciated how the course discussed these issues in real-world contexts, bridging theory and practice."
"The case studies helped me see how empathy and data play out in actual organizational risk scenarios."
Provides actionable methods for gathering stakeholder insights.
"The modules on interviewing and empathy mapping were surprisingly practical and immediately applicable to my work."
"I learned concrete ways to understand others' perspectives, which is invaluable for identifying unmet needs and risks."
"The techniques taught for gathering risk information helped me approach problems with a more human-centered lens."
Integrates empathy, data, and risk management for a holistic view.
"I appreciate how this course uniquely blends qualitative empathy techniques with quantitative data analysis for risk."
"This course fills a crucial gap, teaching me to consider the human element alongside numbers in risk assessment."
"The combination of empathy, data, and risk management is something I hadn't seen before and found incredibly insightful."
Offers a broad perspective rather than deep technical analytics.
"I was hoping for more in-depth data analytics, but the course is more about the integration of concepts."
"If you're looking for advanced Tableau or statistical methods, this course might feel a bit light on the data side."
"It's a great overview of connecting empathy to risk, but don't expect to become a data expert."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Empathy, Data, and Risk with these activities:
Review Basic Concepts of Risk Management
Refresh your knowledge of basic risk management concepts to strengthen your understanding of the course material.
Browse courses on Risk Management
Show steps
  • Review notes and study materials from previous courses or research online resources on risk management fundamentals.
  • Complete practice questions or quizzes to test your comprehension of key concepts.
Tableau Data Visualization Tutorial
Enhance your data visualization skills with a guided tutorial on Tableau, which will be used in the course.
Show steps
  • Enroll in a Tableau tutorial or online course.
  • Follow the instructions and complete hands-on exercises to learn the basics of Tableau.
  • Experiment with different data sets to practice creating visualizations.
Empathy Role-Playing Exercise
Engage in role-playing scenarios to practice empathetic decision-making from different perspectives.
Show steps
  • Form small groups with classmates.
  • Assign each group a specific scenario involving risk and stakeholder interests.
  • Have participants take turns assuming different stakeholder roles and expressing their thoughts and feelings.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Review 'The Psychology of Risk' by Gerd Gigerenzer
Delve deeper into the psychological aspects of risk by reading and analyzing a key text used in the course.
View Smart Management: How Simple Heuristics Help... on Amazon
Show steps
  • Acquire a copy of the book.
  • Read the book thoroughly, taking notes and highlighting key concepts.
  • Summarize the main arguments and findings of the book in your own words.
Attend Industry Conferences or Webinars on Risk Management
Expand your network and gain practical insights by attending industry events focused on risk management.
Show steps
  • Research upcoming conferences or webinars related to risk management.
  • Register for an event that aligns with your interests.
  • Attend the event and engage with speakers, attendees, and exhibitors.
Write a Risk Analysis Case Study
Synthesize your understanding by developing a comprehensive risk analysis case study that integrates concepts from the course.
Show steps
  • Identify a specific risk scenario or issue to analyze.
  • Gather relevant data and information from various sources.
  • Apply empathy techniques to understand the perspectives of different stakeholders involved.
  • Analyze the data using data visualization tools to identify and prioritize risks.
  • Develop recommendations and strategies to mitigate or manage the identified risks.
Become a Peer Mentor in Risk Management
Reinforce your learning by sharing your knowledge and assisting fellow students in their understanding of risk management.
Show steps
  • Identify students who may benefit from your support.
  • Offer to provide regular study sessions or guidance on specific topics.
  • Answer questions, provide feedback, and encourage discussion.
Contribute to Open-Source Risk Management Projects
Apply your skills and contribute to the broader risk management community by participating in open-source projects.
Show steps
  • Identify open-source risk management projects on platforms like GitHub.
  • Explore the project's documentation and codebase.
  • Find areas where you can contribute, such as reporting bugs, suggesting improvements, or developing new features.

Career center

Learners who complete Empathy, Data, and Risk will develop knowledge and skills that may be useful to these careers:
Risk Manager
A Risk Manager develops and implements risk management strategies for organizations. They identify risks, assess their impact, and develop plans to mitigate them. The Risk Management and Innovation course may be useful for Risk Managers who want to develop a better understanding of risk management.
See salaries and explore the career path for Risk Manager
Risk Analyst
A Risk Analyst identifies, assesses, and mitigates risks within an organization. The Risk Management and Innovation course teaches empathy as a professional competency. This understanding of empathy will lead to stronger stakeholder relationships and more effective risk management.
See salaries and explore the career path for Risk Analyst
Data Analyst
A Data Analyst collects, processes, and analyzes data to find trends and patterns. Data Analysts use data to make informed decisions and improve business outcomes. The Risk Management and Innovation course will enhance your data analysis skills and techniques to explain and visualize data in a manner that others will understand.
See salaries and explore the career path for Data Analyst
Business Analyst
A Business Analyst provides recommendations on how to improve business processes. They analyze data, identify problems, and develop solutions. The Risk Management and Innovation course will strengthen your problem-solving skills and build a foundation to develop creative solutions.
See salaries and explore the career path for Business Analyst
Project Manager
A Project Manager plans, executes, and closes projects. They manage resources, track progress, and ensure that projects are completed on time, within budget, and to the required quality. The Risk Management and Innovation course will provide you with the skills to identify risks and develop mitigation plans to bring projects to a successful conclusion.
See salaries and explore the career path for Project Manager
Product Manager
A Product Manager develops and manages products. They work with engineers, designers, and marketers to bring products to market. The Risk Management and Innovation course will give you the skills to identify and mitigate risks that could impact product development and launch.
See salaries and explore the career path for Product Manager
Consultant
A Consultant provides advice and guidance to organizations on a variety of topics. They help organizations improve their performance and achieve their goals. The Risk Management and Innovation course may be useful for Consultants who want to develop a better understanding of risk management.
See salaries and explore the career path for Consultant
Financial Analyst
A Financial Analyst provides financial advice to individuals and organizations. They analyze financial data to make investment decisions and develop financial plans. The Risk Management and Innovation course may be useful for Financial Analysts who want to develop a better understanding of risk management.
See salaries and explore the career path for Financial Analyst
Investment Analyst
An Investment Analyst researches and evaluates investment opportunities. They make recommendations on which investments to buy, sell, or hold. The Risk Management and Innovation course may be useful for Investment Analysts who want to develop a better understanding of risk management.
See salaries and explore the career path for Investment Analyst
Auditor
An Auditor examines an organization's financial records to ensure that they are accurate and compliant with regulations. The Risk Management and Innovation course may be useful for Auditors who want to develop a better understanding of risk management.
See salaries and explore the career path for Auditor
Operations Manager
An Operations Manager plans and directs the operations of an organization. They ensure that the organization's processes are efficient and effective. The Risk Management and Innovation course may be useful for Operations Managers who want to develop a better understanding of risk management.
See salaries and explore the career path for Operations Manager
Compliance Officer
A Compliance Officer ensures that an organization complies with laws and regulations. The Risk Management and Innovation course may be useful for Compliance Officers who want to develop a better understanding of risk management.
See salaries and explore the career path for Compliance Officer
Human Resources Manager
A Human Resources Manager develops and implements human resources policies and programs. They manage employee relations, compensation, and benefits. The Risk Management and Innovation course may be useful for Human Resources Managers who want to develop a better understanding of risk management.
See salaries and explore the career path for Human Resources Manager
Marketing Manager
A Marketing Manager develops and implements marketing campaigns. They manage the marketing budget and track the results of marketing campaigns. The Risk Management and Innovation course may be useful for Marketing Managers who want to develop a better understanding of risk management.
See salaries and explore the career path for Marketing Manager
Sales Manager
A Sales Manager develops and implements sales strategies. They manage the sales team and track the results of sales campaigns. The Risk Management and Innovation course may be useful for Sales Managers who want to develop a better understanding of risk management.
See salaries and explore the career path for Sales Manager

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Empathy, Data, and Risk.
Cover image
How to Measure Anything in Cybersecurity Risk
Save
Provides a comprehensive overview of risk management, and covers a wide range of topics, including risk identification, assessment, and mitigation.
How to Measure Anything in Cybersecurity Risk
Paperback
Check
How to Measure Anything in Cybersecurity Risk
Kindle Edition
Check
Cover image
Enterprise Risk Management
Save
Provides a comprehensive framework for enterprise risk management, and covers all aspects of the risk management process, from risk identification to risk mitigation.
Implementing Enterprise Risk Management: From...
Hardcover
$$$
Enterprise Risk Management: From Incentives to...
Hardcover
$$$
Enterprise Risk Management: From Incentives to...
Hardcover
$$
Enterprise Risk Management 1st (first) editon Text...
Paperback Bunko
$$$
Implementing Enterprise Risk Management: From...
Kindle Edition
$$$
Enterprise Risk Management: From Incentives to...
Kindle Edition
$$$
Cover image
Beautiful Evidence
Save
Is another classic in the field of data visualization, and provides a comprehensive overview of the principles of data visualization. It valuable resource for anyone who wants to learn how to create effective data visualizations.
Beautiful Evidence
Hardcover
$$
Cover image
Empathy
Save
Gives a great overview of empathy, what it is and why it is so important in life and business, and provides the reader with practical ways to practice empathy in their own lives and work.
Empathy: Why It Matters, and How to Get It
Paperback
$$
Empathy: Why It Matters, and How to Get It
Kindle Edition
$$
Emotional at Risk Survey for Law Enforcement
Save
Provides a comprehensive overview of the psychology of risk, and covers a wide range of topics, including risk perception, risk taking, and risk aversion.
Emotional at Risk Survey for Law Enforcement
Paperback
Check
Emotional at Risk Survey for Law Enforcement
Kindle Edition
Check
Cover image
Capturing Upside Risk
Save
Provides a practical guide to risk management for managers, and covers a wide range of topics, including risk identification, assessment, and mitigation.
Capturing Upside Risk: Finding and Managing...
Hardcover
$$
Capturing Upside Risk: Finding and Managing...
Kindle Edition
$$

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Course image
Effort
13 hours to complete
Level
Introductory
Via
Coursera
Institution
University of Illinois at Urbana-Champaign
Instructor
Justin Leiby
Language
English
Transcript
tiếng Việt
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Provides a framework for understanding how empathy and data can be used together to identify and mitigate risks
Introduces the concept of "empathy-driven" analysis, which is a novel and valuable approach to risk management
Uses Tableau, a widely-used data visualization tool, to help learners explore and explain data
Taught by Justin Leiby, an experienced risk management professional and researcher
Requires learners to have some prior knowledge of risk management concepts and techniques
Focuses primarily on business and organizational contexts, which may not be relevant to all learners
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