Business English Complete: English for Professionals from Udemy

English is the global language of business and commerce.

Over 1.5 billion people use English around the world, many of them in a business environment.

As our workplaces become more globally connected, Business English becomes an essential skill for all employees. In fact, many companies will only hire staff with a strong level of Business English communication in a professional environment.

This really results in one outcome…

The higher your level of Business English fluency, the better your employment opportunities and career prospects.

But where can I study in one place to improve my English fluency and Business English skills?

And where can I learn from trusted, native speaking instructors with real business experience?

If you are looking for one

Business English Complete gives you a full curriculum covering all the Business English skills you need to supercharge your professional communication.

Stop feeling embarrassed about speaking to work colleagues. Build your confidence and communicate with clear ideas and native vocabulary. Build fluency to engage with business meetings and presentations.

Throughout Business English Complete, you’ll learn a range of business language and vocabulary - all the way from beginner to advanced levels of English speaking.

You’ll be studying with two UK certified and qualified teachers - David and Andrew.

Both instructors have years of experience in a range of businesses, both in the UK and internationally. They’ve also worked in a range of management and leadership positions, too.

With Business English Complete, you can…

- Master essential skills for everyday Business English fluency.

- Develop English speaking skills to improve communication with the people you work with.

- Build your English confidence in all professional communication settings.

- Understand strategies to ace your English job interview and impress employers.

- Know a range of natural language for clear telephone, email and letter communication.

- Learn REAL native expressions and vocabulary for business and professional environments.

- Improve listening with business dialogues and modelled conversation recordings.

But we offer more than just a

Get access to Q+A instructor feedback with any questions you have during your studies.

We can’t wait to help you improve your Business English skills.

What's inside

Learning objectives

Learn everyday, essential business english language, vocabulary and expressions
Develop your confidence to speak to work colleagues and communicate clearly
Improve english communication in a range of business settings and environments

Understand strategies and english skills to ace your next english job interview
Learn natural, native expressions for a range of business english situations
Boost listening skills with recorded dialogues in business english conversations

Learn everyday, essential business english language, vocabulary and expressions
Develop your confidence to speak to work colleagues and communicate clearly
Improve english communication in a range of business settings and environments
Understand strategies and english skills to ace your next english job interview
Learn natural, native expressions for a range of business english situations
Boost listening skills with recorded dialogues in business english conversations

Syllabus

Introduction

Welcome

How to use this course

Business English Essentials

Professional introductions + formal business English

Talking about your work or job

Business departments and job roles

Types of employment

Phrases and strategies for thinking time

3 essentials of best customer service

Key phrases for customer service

Dealing with upset customers

Making polite requests

Disagreeing with ideas

Agreeing with ideas

Key verbs for Business English

Business English for Telephone Conversations

Answering and making calls

Taking and leaving messages

Asking for clarification

Using the phonetic alphabet

Politely asking someone to wait

Dealing with difficulties or complaints

How to end a business call

Business English Dialogues: Telephone 1

Telephone dialogue: Script 1

Business English for Telephone Part 1 [Vocabulary Deep Dive]

Business English Dialogues: Telephone 2

Telephone dialogue: Script 2

Business English for Telephone Part 2 [Vocabulary Deep Dive]

Meetings and Presentations

Introduction to business presentations and meetings

Introducing a presentation

Agendas and goals

Describing statistics and trends

Presentation techniques

Managing group conversations and disagreements

Advanced presentation language and phrases

Summarizing and ending meetings

Business English Dialogues: General Meeting

Business meeting script

Business English Dialogues: Sales Presentation

Sales meeting script

Meetings and Presentations [Vocabulary Deep Dive]

English for IT and Technology Professionals

IT or Tech? + Different job roles

WFH? Remote? Hybrid?!

Business types + Business models

Key language for computer use

Understanding SDLC

Agile, scrum and kanban

Understanding data analytics

Business English for AI and Machine Learning [Introduction]

Key Vocabulary for AI and Machine Vocabulary

Vocabulary and phrases for software developers

IT and Technology Professionals [Vocabulary Deep Dive]

Tech talk for everyday Business English

Business Emails and Letters

Email structure

How to start an email

Useful email phrases

How to end an email

Email acronyms

Introducing yourself by email

Writing an out-of-office email message

Email etiquette and tips

Business letter structure

Language for business English letters

Emails and Letters [Vocabulary Deep Dive]

English for Finance and Economics

Banking Basics

English for Economics

Prepositions for Money

Refunds, returns and exchanges

Debt Recovery

Business English Vocabulary for Investment

Finance and Economics [Vocabulary Deep Dive]

Job interviews

5 essentials for amazing job interviews

Your business English CV + Resume

Writing a Cover Letter

Self-introductions and greetings - Job interview

Talking about your professional skills

Questions to ask at the interview

Difficult interview questions and model answers

Responding when unsuccessful in an interview

Job interview vocabulary + phrasal verbs

Job Interview [Vocabulary Deep Dive]

Business English Dialogues: Job Interview 1

Job interview script 1

Business English Dialogues: Job Interview 2

Job interview script 2

English for Management and Leadership

Leadership types and styles

Powerful adjectives for leaders

Verbs for confident leaders

Saying thank you to employees and colleagues

Communicating Visions and Goals

Appraisal Meetings - Part 1

Appraisal Meetings - Part 2

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Business English Complete: English for Professionals with these activities:

Review Business English Essentials

Show steps

Reinforce foundational Business English concepts to prepare for more advanced topics in the course.

Browse courses on Business English

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Review the definitions of key business terms.
Practice using essential phrases in example sentences.
Complete a short quiz on basic grammar rules.

Read 'Business English for Dummies'

Show steps

Supplement course materials with a comprehensive guide to Business English fundamentals.

View Putting Knowledge to Work on Amazon

Show steps

Obtain a copy of 'Business English for Dummies'.
Read chapters relevant to the course syllabus.
Complete the exercises and quizzes in the book.

Role-play Telephone Conversations

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Improve telephone communication skills by practicing common scenarios and phrases.

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Find a partner to practice with.
Choose a scenario from the course materials.
Take turns playing the roles of caller and receiver.
Record and review your conversations for improvement.

Four other activities

Expand to see all activities and additional details

Show all seven activities

Write a Sample Business Email

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Solidify understanding of email structure and etiquette by composing a professional email.

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Choose a business scenario (e.g., inquiry, follow-up).
Draft an email using appropriate language and tone.
Proofread for grammar and clarity.
Share your email with a peer for feedback.

Read 'The Business Style Handbook'

Show steps

Enhance writing skills with a guide to effective business communication.

View The Business Style Handbook, Second Edition: An... on Amazon

Show steps

Obtain a copy of 'The Business Style Handbook'.
Read chapters relevant to the course syllabus.
Practice the writing exercises in the book.

Create a Business English Glossary

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Deepen vocabulary knowledge by compiling a glossary of key Business English terms and definitions.

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Identify key terms from course materials and readings.
Research and write clear, concise definitions.
Organize the glossary alphabetically.
Share your glossary with other learners.

Prepare a Mock Presentation

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Practice presentation skills by creating and delivering a mock business presentation.

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Choose a business topic relevant to the course.
Research and create presentation slides.
Practice your delivery and timing.
Record yourself and review for areas of improvement.
Present to a friend or colleague for feedback.

Career center

Learners who complete Business English Complete: English for Professionals will develop knowledge and skills that may be useful to these careers:

International Business Development Manager

As an International Business Development Manager, a mastery of Business English is paramount for navigating the global marketplace. This role involves communicating with international clients, partners, and stakeholders, often in English, the lingua franca of international business. This Business English Complete course helps refine language skills, ensuring clear and effective communication in meetings, presentations, and negotiations. The course’s lessons on professional introductions, formal business English, and presentation techniques, including describing statistics and trends, directly applies to the daily responsibilities of an International Business Development Manager. The emphasis on native expressions and vocabulary further enhances the manager's ability to build rapport and trust with international counterparts. The course may be useful for anyone looking to improve their communication skills in the world of business. The section on Business English for Telephone Conversations is particularly relevant, since many managers communicate with colleagues and clients over the phone.

See salaries and explore the career path for International Business Development Manager

Sales Representative

A Sales Representative is responsible for generating leads, nurturing client relationships, and closing deals. Effective communication in Business English is paramount for building rapport, presenting products or services persuasively, and negotiating contracts with international clients. This Business English Complete course helps refine sales techniques and communication skills to drive revenue growth. The course’s sections on telephone conversations, sales presentations, and email communication directly improve a sales representative's ability to engage prospects and close deals. The emphasis on native expressions and persuasive language can significantly enhance a sales representative's effectiveness in a global market. The section on understanding the client and making polite requests should be particularly useful.

See salaries and explore the career path for Sales Representative

Customer Success Manager

Customer Success Managers are responsible for ensuring clients achieve their desired outcomes while using a company's products or services. Given that many global companies use English as their primary language, excelling in Business English is vital for communicating effectively with a diverse clientele. This Business English Complete course helps hone communication skills to ensure clear and professional interactions with clients, especially in resolving issues and providing support. The lessons on the 3 essentials of best customer service, key phrases for customer service, and dealing with upset customers are directly applicable to this role's challenges. The course helps build confidence in handling difficult conversations and creating positive customer experiences. The section on polite requests and disagreeing with ideas, as well as agreeing with ideas, can be quite useful.

See salaries and explore the career path for Customer Success Manager

Human Resources Generalist

A Human Resources Generalist is responsible for various HR functions, including recruitment, employee relations, and training. In a globalized workplace, effective communication in Business English is essential for interacting with employees from diverse backgrounds and managing international assignments. This Business English Complete course helps develop the communication skills needed to conduct interviews, deliver presentations, and handle employee inquiries professionally. The course’s emphasis on job interviews, including self-introductions, discussing professional skills, and answering difficult questions, directly benefits HR professionals. The modules on management and leadership also helps in communicating visions and goals effectively within the organization. The focus on appraisal meetings helps improve employee performance. The ability to say thank you to employees and colleagues also improves employee relations.

See salaries and explore the career path for Human Resources Generalist

Business Consultant

Business Consultants advise organizations on improving their performance and efficiency. Clear communication is vital for understanding client needs, presenting solutions, and implementing strategies. Business English Complete helps potential business consultants hone their communication skills, particularly in presenting information in a clear and persuasive manner. The course, with its lessons on meetings and presentations, helps consultants facilitate effective discussions and convey complex ideas convincingly. The email and letter writing modules further improves written communication skills, ensuring consultants can deliver professional reports and recommendations. The focus on communication is highly important for business consultants.

See salaries and explore the career path for Business Consultant

Project Manager

Project Managers oversee projects from initiation to completion, often coordinating teams across different locations and cultures. Clear and concise communication in Business English is critical for conveying project goals, timelines, and updates effectively. This Business English Complete course helps refine communication skills to facilitate smooth project execution and stakeholder alignment. The course’s lessons on meetings and presentations, including agendas, goals, and managing group conversations, directly improves the project manager's ability to lead meetings and provide status updates. Modules on email etiquette and useful email phrases contribute to effective written communication. The section on disagreeing with ideas and agreeing with ideas also helps the candidate navigate difficult social situations.

See salaries and explore the career path for Project Manager

Executive Assistant

Executive Assistants provide high-level administrative support to executives, requiring exceptional communication and organizational skills. As the gatekeepers of executives, they need to communicate professionally and efficiently with internal and external stakeholders. Business English Complete helps executive assistants refine their communication skills, particularly in drafting emails, managing schedules, and coordinating meetings. The course’s emphasis on telephone etiquette, email communication, and professional greetings directly benefits executive assistants in their daily tasks. The course may also improve their confidence in handling sensitive information and representing their executives effectively. The section on polite requests may be particularly useful.

See salaries and explore the career path for Executive Assistant

Public Relations Specialist

Public Relations Specialists manage an organization's reputation by communicating with the public and media. Effective communication in Business English is crucial for crafting press releases, managing media inquiries, and building relationships with journalists. This Business English Complete course helps improve communication skills, enabling public relations specialists to convey key messages effectively and build a positive brand image. The course’s modules on email marketing, presentations, and persuasive language directly helps in crafting compelling content and engaging with the media. Focus on cultural sensitivity also helps ensure messages resonate with diverse audiences. The course should be helpful for beginners in the field.

See salaries and explore the career path for Public Relations Specialist

Technical Support Specialist

Technical Support Specialists provide assistance to customers experiencing technical issues. Clear and effective communication in Business English helps ensure customer satisfaction and efficient problem resolution. This Business English Complete course helps improve communication skills, enabling technical support specialists to explain complex technical concepts in a clear and accessible manner. The course’s modules on telephone conversations, email correspondence, and dealing with difficult customers directly benefits technical support professionals. The emphasis on active listening and empathy also improves their ability to understand customer needs and provide appropriate solutions. The course may especially be useful for anyone dealing with clients over the phone.

See salaries and explore the career path for Technical Support Specialist

Marketing Manager

Marketing Managers oversee marketing campaigns and strategies to promote products or services. Effective communication in Business English is crucial for crafting compelling marketing messages, coordinating with international teams, and analyzing market trends. This Business English Complete course helps improve communication skills, enabling marketing managers to create impactful marketing campaigns that resonate with a global audience. The course’s modules on email marketing, presentations, and persuasive language improves a manager's ability to collaborate with international partners and tailor messages to diverse markets. The focus on native expressions and cultural nuances also helps ensure campaigns are culturally sensitive and effective. This course may be useful for marketing managers.

See salaries and explore the career path for Marketing Manager

Supply Chain Analyst

Supply Chain Analysts analyze and optimize supply chain operations to improve efficiency and reduce costs. Effective communication in Business English is essential for collaborating with international suppliers, negotiating contracts, and presenting data-driven insights. This Business English Complete course helps improve communication skills, enabling supply chain analysts to effectively communicate with stakeholders across different countries and cultures. The lessons on email correspondence, presentations, and data analysis directly improves an analyst's ability to present findings and recommendations. Focus on cultural nuances also helps ensure effective collaboration with international partners. The course may be useful for anyone entering this field.

See salaries and explore the career path for Supply Chain Analyst

Accountant

Accountants analyze and prepare financial records, which often involves communicating financial information to clients or internal stakeholders. Business English Complete may be useful for accountants working for multinational corporations, or with international clients. This course provides the necessary skills to communicate complex financial data clearly and concisely. Modules on finance and economics ensure accountants can discuss topics like banking basics, economics, and investment with clarity and confidence. The course can also help accountants prepare reports and presentations that are easily understood by non-financial professionals. Modules on letter writing may be particularly useful.

See salaries and explore the career path for Accountant

Technical Writer

Technical Writers translate complex information into clear and concise documentation. Since many software platforms and technical documentation are in English, a strong command of Business English helps ensure accuracy and accessibility for a global audience. This Business English Complete course may be useful in refining advanced writing skills necessary for creating user manuals, API documentation, and technical reports. The course helps writers to articulate technical concepts effectively, particularly through the modules on email structure, useful email phrases, and business letter structure. The focus on IT and Technology Professionals, with key language for computer use and understanding SDLC, also makes this course beneficial for technical writers working in the technology sector. The course also provides a structure for how to communicate effectively with clients and colleagues, which is often a key part of the role of Technical Writer.

See salaries and explore the career path for Technical Writer

Immigration Officer

Immigration Officers interview individuals seeking entry into a country, assess their eligibility, and enforce immigration laws. Clear and effective communication in Business English is essential for conducting interviews, understanding legal documents, and interacting with individuals from diverse backgrounds. Business English Complete helps improve communication skills, enabling immigration officers to conduct thorough interviews and accurately assess eligibility. The course’s modules on professional introductions, formal business English, and asking clarifying questions directly benefit immigration officers in their daily interactions. The emphasis on cultural sensitivity also helps them navigate diverse cultural contexts effectively. The course may be helpful for those looking to enter this career field.

See salaries and explore the career path for Immigration Officer

Translator

Translators convert written content from one language to another, requiring not only linguistic proficiency but also a strong understanding of cultural nuances. Business English Complete may be useful for translators who specialize in business-related content. This course could help refine their understanding of business terminology, professional communication styles, and the specific requirements for translating documents like contracts, marketing materials, and reports. The course, by focusing on real-world business scenarios and providing native expressions, helps ensure translations are accurate, culturally appropriate, and effective. This can then lead to success as a translator.

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Business English Complete

English for Professionals

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