Help Desk Handbook for End Users
Mobile, Networking, Security, and Troubleshooting
Help desk administrators often find themselves answering the same kinds of questions from end users on a regular basis. In this course, review information that can help empower end users to solve beginner-level IT issues. Explore tips for setting up and configuring mobile devices, setting up Wi-Fi, and dealing with malware and other security threats. Plus, the course covers power management tools and best practices, basic troubleshooting strategies, and more.
Contents:
- Introduction
- 1. Setting Up and Configuring a Mobile Device
- 2. Configuring Network and Internet Connectivity
- 3. Local Computer Security Threats and Best Practices
- 4. Online Security Threats and Best Practices
- 5. Computer Maintenance and Management
- 6. Computer Troubleshooting and Problem-Solving
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 7m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Scott Jernigan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support Computer Hardware Troubleshooting Troubleshooting |
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| Rating | Not enough ratings |
|---|---|
| Length | 2h 7m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Scott Jernigan |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | IT & Networking |
| Tags | IT IT Help Desk Technical Support Computer Hardware Troubleshooting Troubleshooting |
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