このおもてなし英会話講座は、外国人観光客を受け入れるレストラン、店舗、宿泊施設、ガイドに従事している人対象です。 英語レベルは、初心者から中級者です。
英、仏通訳ガイドで旅デザイナーの生島あゆみが体系化したおもてなし論の英会話基礎編です。英語を話すことが苦手でも、ちょっとした工夫で、丁寧、親切、簡単、わかりやすい英語が話せるようになり、その会話力が外国人観光客を魅了することになります。
基礎編では、Could you please（お願い）, May I （許可）、Would you like（相手の希望）など、使えるフレーズをマスターするとともに、外国人観光客を受け入れるためにどのようなことが必要になるか、事前に知っておくことによって、対処しやすくなるります。また、トラブル回避の技も伝授いたします。英語習得と外国人受け入れのノウハウを、一度に学ぶことができます。
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Learning objectives
- 海外観光客を受け入れる準備ができます
- 英語で接待するノウハウがわかります
- レストラン、店舗、宿泊施設、ガイド関連の方に、効率的な実践英会話がマスターできます
- 丁寧、フォーマルだけど、シンプルでわかりやすい英語が話せるようになります
- 個人観光客を受け入れる英語の準備ができます
- 海外観光客を受け入れる準備ができます
- 英語で接待するノウハウがわかります
- レストラン、店舗、宿泊施設、ガイド関連の方に、効率的な実践英会話がマスターできます
- 丁寧、フォーマルだけど、シンプルでわかりやすい英語が話せるようになります
- 個人観光客を受け入れる英語の準備ができます
Syllabus
おもてなし英会話の内容を把握し、学習法の概略を知ります。また、学習法（読む、書く、聞く、話す）のノウハウがわかります
おもてなし英会話の講師自己紹介とおもてなし英会話論について
おもてなし英会話がどうして必要なのかを解説
おもてなし英会話の読む、書くは即応性がないので、翻訳ツールを使う
聞くは、翻訳機やアプリ、コミニュケーションシートが必要
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Syllabus
おもてなし英会話の講師自己紹介とおもてなし英会話論について
おもてなし英会話がどうして必要なのかを解説
おもてなし英会話の読む、書くは即応性がないので、翻訳ツールを使う
聞くは、翻訳機やアプリ、コミニュケーションシートが必要
おもてなし英会話の会話、話すの部分 大切なフレーズを音読してリピートして暗記する
使えるフレーズCould you pleaseとは何か
Could you please をレストランのいろいろな場面で実践させる
Could you please を店舗のいろいろな場面で実践させる
Could you please を宿泊施設のいろいろな場面で実践させる
Could you please をガイドのいろいろな場面で実践させる
May I, Would you likeの概要と使い方を学ぶ
May I, Would you likeの使い方をレストランのいろいろな場面で見ていく
May I, Would you likeの使い方を店舗のいろいろな場面で見ていく
May I, Would you likeの使い方を宿泊施設のいろいろな場面で見ていく
May I, Would you likeの使い方をガイドのいろいろな場面で見ていく
挨拶は、とても大事 苦手意識を持たず使えそうなフレーズを覚える
よくある質問の答えは用意しておく ひとまとめにして言えるようにしておく
ここのセクションで一番大事 お客様の心を掴む魔法のワードを覚える
少し加ればさらに丁寧になるフレーズなどを学ぶ
レストランで使える単語や文章表現を学ぶ
店舗で使える単語や文章表現を学ぶ
宿泊施設で使える単語や文章表現を学ぶ
ガイドで使える単語や文章表現を学ぶ
日本人が当たり前に思っていることが、難しいことを再認識する
絶対気をつけたい日本独特の食習慣を事前に知っておく
外国人に通じないジェスチャーや日本人独特の風習を事前に知っておく
病気、怪我など、1人で対処しようと思わず、医療関係の専門家に任せる
水害、地震、台風など、咄嗟の時の判断と、適切な情報をお客様に伝えられるよう準備する
ベジタリアン・ビーガン、グルテンフリー、宗教上の制約、アレルギー、お客様側に立った対応をする
その他の注意事項として、タバコ、トイレ、単位について知っておく
日本人の苦手な発音や克服法などの説明
ジェスチャーを使う努力と和製英語に気をつける
アフターコロナに確実に来るであろう新しい旅行の形 トラベルデザイナーの講師が感じた新しい可能性を鑑みる
ダウンロード教材について
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Activities
Review Japanese grammar and vocabulary
Show steps
Brush up on your basic Japanese language skills to enhance your comprehension and communication abilities.
Browse courses on
Japanese Grammar
Show steps
-
Review basic grammar rules and verb conjugations
-
Practice vocabulary through flashcards or apps
-
Immerse yourself in Japanese media such as NHK News or Japanese dramas
Create a personalized study guide
Show steps
Consolidate and organize course materials for effective review and reference.
Browse courses on
Study Guide
Show steps
-
Gather all course materials, including notes, assignments, and practice exercises
-
Organize and categorize the materials based on topics and concepts
-
Highlight important sections and make personal annotations
Explore online resources for Japanese learners
Show steps
Utilize the wealth of online resources to supplement your learning and discover new perspectives on the Japanese language.
Show steps
-
Search for reputable Japanese learning websites or YouTube channels
-
Follow tutorials on specific grammar points or vocabulary topics
-
Engage in online forums or discussion groups
Eight other activities
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Show all 11 activities
Form a study group with classmates
Show steps
Enhance understanding and retention through collaborative learning and discussion.
Show steps
-
Reach out to classmates and schedule regular study sessions
-
Review course materials together
-
Discuss key concepts and practice using the phrases and techniques learned in the course
Watch tutorials on pronunciation and body language
Show steps
Improve pronunciation and non-verbal communication skills to enhance overall effectiveness in customer interactions.
Browse courses on
Pronunciation
Show steps
-
Search for online tutorials on pronunciation specific to the target language
-
Watch the tutorials and practice the pronunciation techniques
-
Record yourself practicing and compare your pronunciation to the native speaker in the tutorial
Engage in language exchange with a native Japanese speaker
Show steps
Immerse yourself in authentic Japanese conversations to improve your fluency, pronunciation, and cultural understanding.
Show steps
-
Find a language exchange partner through online platforms or local meetups
-
Schedule regular sessions for conversation practice
-
Prepare topics for discussion and actively engage in listening and speaking
Role-play customer interactions
Show steps
Enhance communication skills and confidence in handling customer inquiries and requests.
Show steps
-
Identify common customer scenarios related to your industry
-
Develop scripts for each scenario, incorporating the phrases and techniques learned in the course
-
Practice role-playing with a partner, taking turns扮演ing both the customer and the service provider
Write a short paragraph about your favorite Japanese food or travel experience
Show steps
Express your understanding of Japanese culture and language through creative writing, enhancing your comprehension and expression.
Show steps
-
Choose a specific topic related to Japanese food or travel
-
Brainstorm ideas and gather relevant vocabulary
-
Write a draft and seek feedback from a native speaker or tutor
-
Revise and finalize your paragraph
Attend an online workshop on cross-cultural communication
Show steps
Gain insights and strategies for effective communication in a cross-cultural context.
Browse courses on
Cross-Cultural Communication
Show steps
-
Research and identify relevant online workshops on cross-cultural communication
-
Register and participate in the workshop
-
Take notes and engage in discussions during the workshop
Volunteer at a local Japanese cultural organization or event
Show steps
Gain practical experience in interacting with Japanese speakers and contribute to the community while enhancing your cultural awareness.
Show steps
-
Identify local Japanese cultural organizations or events
-
Inquire about volunteer opportunities and express your interest
-
Attend training or orientation sessions
-
Participate in volunteer activities and interact with Japanese speakers
Develop a presentation on Japanese tourist attractions for foreign visitors
Show steps
Showcase your knowledge of Japanese culture and tourism by creating a comprehensive presentation, reinforcing your understanding and presentation skills.
Browse courses on
Japanese Culture
Show steps
-
Research popular tourist destinations and their unique features
-
Gather relevant information on cultural customs and etiquette
-
Organize your content into a logical and engaging flow
-
Design visually appealing slides and practice your delivery
Review Japanese grammar and vocabulary
Show steps
Brush up on your basic Japanese language skills to enhance your comprehension and communication abilities.
Browse courses on
Japanese Grammar
Show steps
- Review basic grammar rules and verb conjugations
- Practice vocabulary through flashcards or apps
- Immerse yourself in Japanese media such as NHK News or Japanese dramas
Create a personalized study guide
Show steps
Consolidate and organize course materials for effective review and reference.
Browse courses on
Study Guide
Show steps
- Gather all course materials, including notes, assignments, and practice exercises
- Organize and categorize the materials based on topics and concepts
- Highlight important sections and make personal annotations
Explore online resources for Japanese learners
Show steps
Utilize the wealth of online resources to supplement your learning and discover new perspectives on the Japanese language.
Show steps
- Search for reputable Japanese learning websites or YouTube channels
- Follow tutorials on specific grammar points or vocabulary topics
- Engage in online forums or discussion groups
Form a study group with classmates
Show steps
Enhance understanding and retention through collaborative learning and discussion.
Show steps
- Reach out to classmates and schedule regular study sessions
- Review course materials together
- Discuss key concepts and practice using the phrases and techniques learned in the course
Watch tutorials on pronunciation and body language
Show steps
Improve pronunciation and non-verbal communication skills to enhance overall effectiveness in customer interactions.
Browse courses on
Pronunciation
Show steps
- Search for online tutorials on pronunciation specific to the target language
- Watch the tutorials and practice the pronunciation techniques
- Record yourself practicing and compare your pronunciation to the native speaker in the tutorial
Engage in language exchange with a native Japanese speaker
Show steps
Immerse yourself in authentic Japanese conversations to improve your fluency, pronunciation, and cultural understanding.
Show steps
- Find a language exchange partner through online platforms or local meetups
- Schedule regular sessions for conversation practice
- Prepare topics for discussion and actively engage in listening and speaking
Role-play customer interactions
Show steps
Enhance communication skills and confidence in handling customer inquiries and requests.
Show steps
- Identify common customer scenarios related to your industry
- Develop scripts for each scenario, incorporating the phrases and techniques learned in the course
- Practice role-playing with a partner, taking turns扮演ing both the customer and the service provider
Write a short paragraph about your favorite Japanese food or travel experience
Show steps
Express your understanding of Japanese culture and language through creative writing, enhancing your comprehension and expression.
Show steps
- Choose a specific topic related to Japanese food or travel
- Brainstorm ideas and gather relevant vocabulary
- Write a draft and seek feedback from a native speaker or tutor
- Revise and finalize your paragraph
Attend an online workshop on cross-cultural communication
Show steps
Gain insights and strategies for effective communication in a cross-cultural context.
Browse courses on
Cross-Cultural Communication
Show steps
- Research and identify relevant online workshops on cross-cultural communication
- Register and participate in the workshop
- Take notes and engage in discussions during the workshop
Volunteer at a local Japanese cultural organization or event
Show steps
Gain practical experience in interacting with Japanese speakers and contribute to the community while enhancing your cultural awareness.
Show steps
- Identify local Japanese cultural organizations or events
- Inquire about volunteer opportunities and express your interest
- Attend training or orientation sessions
- Participate in volunteer activities and interact with Japanese speakers
Develop a presentation on Japanese tourist attractions for foreign visitors
Show steps
Showcase your knowledge of Japanese culture and tourism by creating a comprehensive presentation, reinforcing your understanding and presentation skills.
Browse courses on
Japanese Culture
Show steps
- Research popular tourist destinations and their unique features
- Gather relevant information on cultural customs and etiquette
- Organize your content into a logical and engaging flow
- Design visually appealing slides and practice your delivery
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