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Shannon Pettiford
The primary objectives of this course are to introduce business process concepts and strategies. You will learn how to understand and specify the flow of work responsibility and movement of information throughout an enterprise. For businesses to maximize the benefits of technology, they must transform their ad-hoc and often poorly defined ways of doing things to formal business processes. In addition, you will explore frameworks for business process management. You will also learn about the importance of business mapping as well as how to analyze stakeholders and keep them involved in the process.
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What's inside
Syllabus
Thriving in the Digital Age
In this module, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness. Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change. Legacy systems and organizational structures can impede an organization's ability to adjust accordingly. This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations. The only clear path forward is to adapt to this evolving terrain. Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.
Read more
Syllabus
Thriving in the Digital Age
In this module, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness. Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change. Legacy systems and organizational structures can impede an organization's ability to adjust accordingly. This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations. The only clear path forward is to adapt to this evolving terrain. Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.
Read more
Traffic lights
Traffic lights
Read about what's good
what should give you pause and
possible dealbreakers
Suitable for learners interested in improving operational efficiency using business process mapping for process analysis and improvement
Ideal for those seeking to understand the foundational concepts and strategies related to business processes
Provides a thorough understanding of business process management frameworks for effective process implementation
Well-suited for learners seeking to enhance their skills in stakeholder analysis, engagement, and management
Useful for individuals aiming to advance their careers in business analysis or process improvement roles
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Reviews summary
Agile business processes for operational efficiency
According to learners, this course provides a strong foundation in Agile business processes and operational success. Students particularly praise its practical applicability, offering immediately useful strategies and frameworks for the modern digital landscape. The clear and well-structured modules, especially on business process mapping and stakeholder analysis, are frequently highlighted. While the course is broadly beneficial for career-focused professionals, a few suggest the addition of more hands-on, in-depth case studies to further solidify understanding.
Strong theoretical foundation, but some desire more hands-on.
"While the theoretical frameworks are solid, I wished for more interactive projects or extended case studies."
"The course excels at explaining 'why' things work, but I'd benefit from more 'how-to' practical exercises."
"I feel confident in the concepts, but I need to seek additional hands-on experience to fully master the implementation."
Comprehensive strategies for engaging and managing stakeholders.
"The stakeholder analysis module was a standout; it provided actionable insights for my projects."
"I particularly enjoyed learning about identifying and involving stakeholders throughout the project lifecycle."
"Understanding how to keep stakeholders engaged is a critical skill, and this course covered it thoroughly."
Highly valuable for business and project management roles.
"As a business analyst, this course reinforced my understanding of requirements gathering and stakeholder engagement."
"This training is essential for any professional looking to improve operational efficiency and adapt to digital changes."
"The insights on navigating today's business landscape and leveraging new technologies like AI were very current and useful for my career."
Well-organized modules with clear, concise explanations.
"The course content was presented in a very logical and easy-to-understand manner, especially complex topics."
"I appreciated the bite-sized modules; they made absorbing the information about business analysis much simpler."
"The instructor did a fantastic job breaking down complex topics into digestible lessons, making learning efficient."
Provides actionable strategies for real-world scenarios.
"I found the frameworks on business process management incredibly practical; I can apply them directly to my team's workflow."
"This course genuinely helped me understand how to transform our ad-hoc methods into formal, efficient processes."
"The concepts covered in business process mapping immediately improved how I visualize and streamline operations at work."
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Agile Business Processes: Systems for Operational Success with these
activities:
Create a knowledge base of BPM resources
Show steps
Organize and curate a collection of useful BPM resources, such as articles, videos, and online tools, for easy reference and study.
Show steps
-
Gather and select relevant BPM resources from various sources
-
Organize the resources into categories or topics
-
Create a digital or physical knowledge base for easy access
Create a basic business process flowchart
Show steps
Follow online tutorials to create a basic business process flowchart, applying the concepts of workflow and data flow.
Show steps
-
Identify a simple business process and gather its steps
-
Use a flowcharting tool or template to create a visual representation of the process
-
Review and refine the flowchart for clarity and accuracy
Attend a BPM conference or webinar
Show steps
Participate in a BPM conference or webinar to connect with industry experts, learn about the latest trends, and gain valuable insights.
Show steps
-
Identify a relevant BPM conference or webinar
-
Register and attend the event
-
Engage with speakers and attendees, asking questions and sharing perspectives
Three other activities
Expand to see all activities and additional details
Show all six activities
Analyze business processes for inefficiencies
Show steps
Practice analyzing business processes to identify areas of inefficiency and improvement opportunities.
Show steps
-
Identify a specific business process for analysis
-
Map out the process steps and identify any bottlenecks or inefficiencies
-
Suggest recommendations for improvement, such as process automation or task optimization
Lead a study group or tutoring sessions on BPM
Show steps
Share your knowledge and skills by leading a study group or providing tutoring for other students interested in BPM.
Show steps
-
Identify a group of students to mentor
-
Plan and conduct study sessions or tutoring sessions on specific BPM topics
-
Provide guidance, answer questions, and facilitate discussions
Write a whitepaper on BPM best practices
Show steps
Develop a comprehensive whitepaper that summarizes BPM best practices and provides insights for implementing them in real-world scenarios.
Show steps
-
Research and gather information on BPM best practices
-
Organize and structure the content in a clear and logical manner
-
Provide practical examples and case studies to illustrate the benefits of using best practices
Create a knowledge base of BPM resources
Show steps
Organize and curate a collection of useful BPM resources, such as articles, videos, and online tools, for easy reference and study.
Show steps
Show steps
Show steps
- Gather and select relevant BPM resources from various sources
- Organize the resources into categories or topics
- Create a digital or physical knowledge base for easy access
Create a basic business process flowchart
Show steps
Follow online tutorials to create a basic business process flowchart, applying the concepts of workflow and data flow.
Show steps
Show steps
Show steps
- Identify a simple business process and gather its steps
- Use a flowcharting tool or template to create a visual representation of the process
- Review and refine the flowchart for clarity and accuracy
Attend a BPM conference or webinar
Show steps
Participate in a BPM conference or webinar to connect with industry experts, learn about the latest trends, and gain valuable insights.
Show steps
Show steps
Show steps
- Identify a relevant BPM conference or webinar
- Register and attend the event
- Engage with speakers and attendees, asking questions and sharing perspectives
Three other activities
Expand to see all activities and additional details
Show all six activities
Analyze business processes for inefficiencies
Show steps
Practice analyzing business processes to identify areas of inefficiency and improvement opportunities.
Show steps
Show steps
Show steps
- Identify a specific business process for analysis
- Map out the process steps and identify any bottlenecks or inefficiencies
- Suggest recommendations for improvement, such as process automation or task optimization
Lead a study group or tutoring sessions on BPM
Show steps
Share your knowledge and skills by leading a study group or providing tutoring for other students interested in BPM.
Show steps
Show steps
Show steps
- Identify a group of students to mentor
- Plan and conduct study sessions or tutoring sessions on specific BPM topics
- Provide guidance, answer questions, and facilitate discussions
Write a whitepaper on BPM best practices
Show steps
Develop a comprehensive whitepaper that summarizes BPM best practices and provides insights for implementing them in real-world scenarios.
Show steps
Show steps
Show steps
- Research and gather information on BPM best practices
- Organize and structure the content in a clear and logical manner
- Provide practical examples and case studies to illustrate the benefits of using best practices
Career center
Learners who complete Agile Business Processes: Systems for Operational Success will develop knowledge and skills
that may be useful to these careers:
Business Process Analyst
Business Process Analyst
Business Process Analysts are responsible for analyzing and improving business processes. This course may be helpful for Business Process Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Process Engineer
Process Engineer
Process Engineers are responsible for designing, implementing, and improving business processes. This course may be helpful for Process Engineers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and managing sales teams. This course may be helpful for Sales Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Operations Manager
Operations Manager
Operations Managers are responsible for planning, coordinating, and overseeing the day-to-day operations of an organization. This course may be helpful for Operations Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Business Intelligence Analyst
Business Intelligence Analyst
Business Intelligence Analysts are responsible for providing insights and recommendations to businesses based on data analysis. This course may be helpful for Business Intelligence Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Product Manager
Product Manager
Product Managers are responsible for managing the development and launch of new products. This course may be helpful for Product Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Marketing Manager
Marketing Manager
Marketing Managers are responsible for developing and executing marketing campaigns. This course may be helpful for Marketing Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Business Analyst
Business Analyst
Business Analysts learn how to improve the way businesses operate by improving their processes. This course may be helpful for Business Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Quality Assurance Analyst
Quality Assurance Analyst
Quality Assurance Analysts are responsible for ensuring that products and services meet quality standards. This course may be helpful for Quality Assurance Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Systems Analyst
Systems Analyst
Systems Analysts are responsible for designing, implementing, and maintaining information systems. This course may be helpful for Systems Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Data Analyst
Data Analyst
Data Analysts are responsible for collecting, analyzing, and interpreting data. This course may be helpful for Data Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing out projects. This course may be helpful for Project Managers as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.
Management Consultant
Management Consultant
Management Consultants help businesses identify and solve problems. This course may be helpful for Management Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.
Consultant
Consultant
Consultants help businesses identify and solve problems. This course may be helpful for Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.
Strategy Consultant
Strategy Consultant
Strategy Consultants help businesses develop and implement strategies. This course may be helpful for Strategy Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.
For more career information including salaries, visit:
OpenCourser.com/course/n14d4a/agile
Reading list
We've selected 16 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Agile Business Processes: Systems for Operational Success.
Save
Is the official guide to Scrum. It provides a comprehensive overview of Scrum, from the different roles to the different ceremonies.
Save
Provides a comprehensive guide to agile software development. It covers all the basics of agile, from the different agile methodologies to the tools and techniques used.
Provides an overview of business process management and its benefits. It covers all aspects of BPM, from process modeling and analysis to process improvement and optimization.
Provides a practical guide to the lean startup methodology. It shows how to build a successful business by testing ideas quickly and cheaply, and then iterating based on results.
Save
Provides a practical guide to DevOps. It shows how to implement DevOps principles and practices to improve software quality, reduce lead time, and increase customer satisfaction.
Provides a comprehensive guide to site reliability engineering. It shows how to implement SRE principles and practices to improve the reliability and performance of your production systems.
Save
Fictional story about a team of IT professionals who are struggling to deliver software on time and within budget. The book provides a practical guide to DevOps principles and practices.
Provides a comprehensive guide to building and scaling high performing technology organizations. It shows how to implement DevOps principles and practices to improve software quality, reduce lead time, and increase customer satisfaction.
Save
Provides a comprehensive guide to Kanban. It shows how to implement Kanban principles and practices to improve software quality, reduce lead time, and increase customer satisfaction.
Provides a comprehensive guide to business process mapping using BPMN 2.0. It covers all the basics of BPMN, from the symbols and notation to the different types of diagrams.
Provides a clear and concise introduction to business analysis. It covers all the basics of BA, from the different types of analysis to the tools and techniques used.
Provides a quick reference guide to 100 Lean Six Sigma tools. It covers all the basics of Lean Six Sigma, from the different tools to the different methodologies.
A comprehensive reference guide for business analysts, this book covers the analytical techniques, frameworks, and tools used to improve processes and performance.
A textbook for business process management students, this book provides a comprehensive overview of BPM concepts, methods, and tools.
An introduction to service orientation for enterprise computing, this book provides a comprehensive overview of service-oriented architecture (SOA) and its applications.
Save
A seminal work on BPM, this book provides a comprehensive overview of the concepts and benefits of BPM.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/n14d4a/agile
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Similar courses
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Effort
15 hours to complete
Level
Introductory
Via
Coursera
Institution
Northeastern University
Instructor
Shannon Pettiford
Language
English
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