Agile Business Processes: Systems for Operational Success from Coursera

What's inside

Syllabus

Thriving in the Digital Age

In this module, we'll discover today's business landscape, where organizations grapple with challenges that may hinder their competitiveness. Technological advancements, changing consumer preferences, and unpredictable market dynamics create an environment where the only constant is change. Legacy systems and organizational structures can impede an organization's ability to adjust accordingly. This inability to adapt, leverage insights from data, and adopt proactive-thinking culture can stifle progress within organizations. The only clear path forward is to adapt to this evolving terrain. Adapting to new technologies (i.e., AI), developing a culture of innovation, and encouraging a mindset open to continuous improvement are vital for organizations to stay competitive.

Business Process Mapping in the Digital Age

In this module, we will learn about business process mapping and how it offers numerous benefits to improve efficiency and lead to greater productivity. Business process mapping is the cornerstone of understanding and improving organizational workflows. It involves identifying, analyzing, and visualizing processes to streamline operations.

Business Analysis Framework

In this module, you will learn about business analysis, business models, and how to gather and prioritize requirements. You will learn about the series of plans that help document and set business expectations, which contribute to a business’s success. You will learn what goes into a plan as well as how to draft an effective one. We will also explore the role of the business analyst and how understanding such a role can improve your work as an engineer.

Stakeholder Analysis

In this module, we will look into strategies for keeping our stakeholders engaged. Through lessons in stakeholder analysis, mapping, and engagement, you will learn how to take a strategic approach to identify, understand, and involve stakeholders throughout the project lifecycle.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Suitable for learners interested in improving operational efficiency using business process mapping for process analysis and improvement

Ideal for those seeking to understand the foundational concepts and strategies related to business processes

Provides a thorough understanding of business process management frameworks for effective process implementation

Well-suited for learners seeking to enhance their skills in stakeholder analysis, engagement, and management

Useful for individuals aiming to advance their careers in business analysis or process improvement roles

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Agile Business Processes: Systems for Operational Success with these activities:

Create a knowledge base of BPM resources

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Organize and curate a collection of useful BPM resources, such as articles, videos, and online tools, for easy reference and study.

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Gather and select relevant BPM resources from various sources
Organize the resources into categories or topics
Create a digital or physical knowledge base for easy access

Create a basic business process flowchart

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Follow online tutorials to create a basic business process flowchart, applying the concepts of workflow and data flow.

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Identify a simple business process and gather its steps
Use a flowcharting tool or template to create a visual representation of the process
Review and refine the flowchart for clarity and accuracy

Attend a BPM conference or webinar

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Participate in a BPM conference or webinar to connect with industry experts, learn about the latest trends, and gain valuable insights.

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Identify a relevant BPM conference or webinar
Register and attend the event
Engage with speakers and attendees, asking questions and sharing perspectives

Three other activities

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Analyze business processes for inefficiencies

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Practice analyzing business processes to identify areas of inefficiency and improvement opportunities.

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Identify a specific business process for analysis
Map out the process steps and identify any bottlenecks or inefficiencies
Suggest recommendations for improvement, such as process automation or task optimization

Lead a study group or tutoring sessions on BPM

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Share your knowledge and skills by leading a study group or providing tutoring for other students interested in BPM.

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Identify a group of students to mentor
Plan and conduct study sessions or tutoring sessions on specific BPM topics
Provide guidance, answer questions, and facilitate discussions

Write a whitepaper on BPM best practices

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Develop a comprehensive whitepaper that summarizes BPM best practices and provides insights for implementing them in real-world scenarios.

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Research and gather information on BPM best practices
Organize and structure the content in a clear and logical manner
Provide practical examples and case studies to illustrate the benefits of using best practices

Career center

Learners who complete Agile Business Processes: Systems for Operational Success will develop knowledge and skills that may be useful to these careers:

Business Process Analyst

Business Process Analysts are responsible for analyzing and improving business processes. This course may be helpful for Business Process Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

See salaries and explore the career path for Business Process Analyst

Process Engineer

Process Engineers are responsible for designing, implementing, and improving business processes. This course may be helpful for Process Engineers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

See salaries and explore the career path for Process Engineer

Sales Manager

Sales Managers are responsible for leading and managing sales teams. This course may be helpful for Sales Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

See salaries and explore the career path for Sales Manager

Business Analyst

Business Analysts learn how to improve the way businesses operate by improving their processes. This course may be helpful for Business Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Systems Analyst

Systems Analysts are responsible for designing, implementing, and maintaining information systems. This course may be helpful for Systems Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Product Manager

Product Managers are responsible for managing the development and launch of new products. This course may be helpful for Product Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Operations Manager

Operations Managers are responsible for planning, coordinating, and overseeing the day-to-day operations of an organization. This course may be helpful for Operations Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Marketing Manager

Marketing Managers are responsible for developing and executing marketing campaigns. This course may be helpful for Marketing Managers as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Business Intelligence Analyst

Business Intelligence Analysts are responsible for providing insights and recommendations to businesses based on data analysis. This course may be helpful for Business Intelligence Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Data Analyst

Data Analysts are responsible for collecting, analyzing, and interpreting data. This course may be helpful for Data Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Quality Assurance Analyst

Quality Assurance Analysts are responsible for ensuring that products and services meet quality standards. This course may be helpful for Quality Assurance Analysts as it provides an introduction to business process concepts, strategies, and frameworks, which may help them better understand, analyze, and improve business processes.

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Strategy Consultant

Strategy Consultants help businesses develop and implement strategies. This course may be helpful for Strategy Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.

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Project Manager

Project Managers are responsible for planning, executing, and closing out projects. This course may be helpful for Project Managers as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.

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Consultant

Consultants help businesses identify and solve problems. This course may be helpful for Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.

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Management Consultant

Management Consultants help businesses identify and solve problems. This course may be helpful for Management Consultants as it provides an introduction to business process management, which may help them better understand and analyze business processes, and identify areas for improvement.

See salaries and explore the career path for Management Consultant