Coaching Practices from Coursera

In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course.

We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.

We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers.

If you are ready to begin creating a coaching practice within your own organization, please join us in this course!

What's inside

Syllabus

Course Overview & How to Create a Culture of Coaching and Accountability

In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.

Designing a 1:1 Coaching Practice for Those You Lead

This module is an invitation to think about how you manage your face-to-face or one-on-one time with the employees you manage. We'll discuss the importance of having 1:1 meetings as well as ensuring consistency in your coaching with all of the employees you supervise by creating a coaching agenda. By the end of this module, you should be able to explain the importance of KPIs and goals in coaching practices, create a coaching agenda, and use common and effective coaching tools when having conversations with those you supervise.

Applying Coaching Algebra to Typical Performance Scenarios

This module will discuss how to handle performance scenarios that all managers will likely deal with when coaching employees. After completing this module, you will be able to apply Coaching Algebra to diagnose the performance gap, describe some basic techniques when having the conversations, and apply either tactical or developmental accountability coaching for each of the common situations listed below.

Coaching the Coach

This module is all about issues related to coaching managers who lead, and therefore coach, other employees. By the end of this module, you will be able to demonstrate how to coach managers effectively in order to drive performance of the employees who report to them, ultimately ensuring a culture of coaching and accountability at all levels of an organization.

Specialization Milestone 2: Your Coaching Practice and Agenda

In this specialization milestone, you are tasked with developing your coaching practice and agenda. These items are essential before starting to have coaching conversations with those you lead in order to establish a culture of coaching within your team and organization.

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Develops communication skills essential for any leader in an organization

Provides practical tools and techniques to coach great employees and poor performers

Suitable for managers who want to create a coaching practice within their organization

Provides concrete strategies to coach other coach-managers

Helps create a culture of coaching and accountability

Reviews summary

Practical coaching techniques

Learners say this practical and educational course provides engaging, real-world information about coaching practices. Instructors are described as dynamic, passionate, and knowledgeable. Learners report an intense and challenging workload, but ultimately find it to be a well-structured, superbly taught course. They stress the course's relevance to the workplace and their ability to immediately implement what they learn. This course is especially recommended for line managers, supervisors, and those that want to advance in leadership.

Instructors are knowledgeable, engaging, and supportive.

"Excellent course for the Managers"

"Dr. Kris and team are so thorough with the course."

"Very good course, well explained. The teacher is dynamic and passionate, very interesting to listen to."

Course conveys practical techniques you can implement immediately.

"very practical and very educational course."

"loads of practical tips that are workable in the workplace."

"techniques provided for coaching different type of employees and level of performers are useful."

Course content is immediately applicable in the workplace.

"Great Course as usual . I am happy I am enrolled in these courses as I can put them to use in everyday practices to achieve the best results."

"This online course subject is very beneficial for me. I believe that our organization will also benefit if we can apply this course into practice or new habit in our organization."

"Refreshing to see a course have such a strong component of practical elements - how to put the theory just learned into practice and showing learners what it looks like in the real world."

Course workload may be perceived as heavy.

"The course is quite intensity, individual skills are simply, while strategically combine them together is an art!"

"The course contents is intensive and the assignment takes time to do and rethink!"

"I did not like the milestone work."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Coaching Practices with these activities:

Review Coaching Essentials

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Review the fundamentals of coaching to build a solid foundation for this course.

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Identify key coaching principles and models.
Practice active listening and questioning techniques.

Read 'The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever'

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Gain valuable insights and practical tools to enhance your coaching skills.

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Read the book and take notes on key concepts.
Identify specific strategies that you can apply to your coaching practice.

Develop a Coaching Agenda Template

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Create a standardized coaching agenda template to ensure consistent and effective coaching sessions.

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Identify the essential elements of a coaching agenda.
Design a template that includes these elements.
Use the template in your coaching sessions.

Six other activities

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Engage in Peer Coaching

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Participate in peer coaching sessions to receive feedback and support from colleagues.

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Identify a peer who is willing to engage in coaching.
Establish clear goals and expectations for the coaching sessions.
Provide and receive feedback in a constructive and supportive manner.

Conduct Mock Coaching Sessions

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Engage in mock coaching sessions to refine your skills and receive feedback from peers or instructors.

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Identify a coaching challenge or scenario.
Prepare a coaching plan and agenda.
Conduct the mock coaching session.
Seek feedback and reflect on your performance.

Utilize Coaching Tools and Techniques

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Practice using specific coaching tools and techniques to enhance your coaching effectiveness.

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Explore and familiarize yourself with various coaching tools.
Incorporate these tools into your coaching conversations.
Evaluate the impact of using these tools.

Develop a Personalized Coaching Plan

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Create a tailored coaching plan that outlines specific goals and strategies for coaching your team members.

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Assess the needs and goals of your team members.
Establish clear coaching objectives.
Design a step-by-step coaching plan.
Monitor and evaluate the progress of your coaching plan.

Explore Advanced Coaching Strategies

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Seek out online tutorials or workshops to enhance your understanding of advanced coaching methods.

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Research different coaching strategies and tools.
Attend webinars or online workshops.
Apply new strategies in your coaching practice.

Volunteer as a Coach or Mentor

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Volunteer your time to coach or mentor others to gain practical coaching experience and make a positive impact.

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Identify organizations or initiatives where you can volunteer as a coach or mentor.
Connect with the organization and express your interest.
Commit to a regular volunteering schedule.

Career center

Learners who complete Coaching Practices will develop knowledge and skills that may be useful to these careers:

Human Resources Manager

Human Resources Managers plan, direct, and coordinate the administrative functions of an organization. Coaching is key to improving performance and developing talent. Human Resource Managers can cultivate a strong organizational culture and accountability by taking this course. They will learn effective coaching techniques to motivate and guide employees to achieve their goals. Additionally, the course will equip them with practical tools such as coaching agenda and "Coaching Algebra" technique to handle different performance scenarios.

See salaries and explore the career path for Human Resources Manager

Instructional Coordinator

Instructional Coordinators develop, implement, and evaluate educational programs. Coaching is an essential skill for Instructional Coordinators as they provide guidance and support to teachers and students. By taking this course, they can enhance their coaching abilities, create a positive learning environment, and foster a culture of continuous improvement within the educational institution. The course will equip them with specific strategies for coaching both high-performing and struggling students.

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Leadership Development Manager

Leadership Development Managers are responsible for identifying, developing, and retaining future leaders. Coaching is a crucial aspect of their role, as they guide and mentor employees to enhance their leadership skills and prepare them for leadership positions. This course will provide Leadership Development Managers with a comprehensive understanding of coaching practices and techniques. They will learn how to create a coaching culture, establish clear expectations, and provide constructive feedback to help employees grow and succeed.

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Organization Development Consultant

Organization Development Consultants help organizations improve their effectiveness and performance. Coaching is a core competency for consultants as they work with clients to identify and address organizational challenges. This course will equip Organization Development Consultants with the skills and knowledge to effectively coach leaders and teams. They will learn how to facilitate change, build consensus, and create a culture of continuous learning and improvement.

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Performance Improvement Manager

Performance Improvement Managers are responsible for improving employee performance and organizational efficiency. Coaching is a key tool for them to identify performance gaps, develop individualized improvement plans, and provide ongoing support to employees. This course will provide Performance Improvement Managers with a structured approach to coaching. They will learn how to assess performance, set clear goals, and use data-driven insights to drive performance improvement.

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Training and Development Specialist

Training and Development Specialists design and deliver training programs to enhance employee skills and knowledge. Coaching is an integral part of their role as they provide personalized guidance and support to learners. This course will help Training and Development Specialists develop effective coaching skills. They will learn how to create tailored coaching plans, facilitate group coaching sessions, and evaluate the impact of coaching interventions.

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Chief Executive Officer

Chief Executive Officers (CEOs) are responsible for the overall success and direction of an organization. Coaching is a valuable tool for CEOs to guide and empower their leadership team and employees. By taking this course, CEOs can enhance their coaching abilities and create a high-performing, results-oriented organization. They will learn how to set a clear vision, communicate effectively, and motivate employees to achieve their full potential.

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Chief Operating Officer

Chief Operating Officers (COOs) are responsible for the day-to-day operations of an organization. Coaching is essential for COOs as they oversee and manage various departments and functions. This course will provide COOs with the tools and techniques to effectively coach their direct reports and create a collaborative and productive work environment. They will learn how to delegate effectively, provide constructive feedback, and align individual goals with the overall organizational strategy.

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Human Resources Business Partner

Human Resources Business Partners work closely with business leaders to align HR strategies with organizational goals. Coaching is a critical skill for HR Business Partners as they provide guidance and support to managers and employees on a wide range of HR-related matters. This course will help HR Business Partners develop their coaching abilities and become trusted advisors within the organization. They will learn how to build strong relationships, facilitate difficult conversations, and help resolve workplace conflicts.

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Management Consultant

Management Consultants provide advice and guidance to organizations on a variety of business issues. Coaching is a useful skill for Management Consultants as they work with clients to identify and solve complex problems. This course will equip Management Consultants with the knowledge and skills to effectively coach clients. They will learn how to assess client needs, develop tailored coaching plans, and facilitate change management initiatives.

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Project Manager

Project Managers are responsible for planning, executing, and closing projects. Coaching is a valuable tool for Project Managers as they lead and motivate project teams. By taking this course, Project Managers can enhance their coaching abilities and create a high-performing, results-oriented project team. They will learn how to set clear expectations, provide timely feedback, and resolve conflicts effectively.

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Sales Manager

Sales Managers are responsible for leading and developing sales teams. Coaching is a key skill for Sales Managers as they motivate and guide their sales force to achieve sales targets and build strong customer relationships. This course will provide Sales Managers with the tools and techniques to effectively coach their sales team and create a high-performing, customer-focused sales organization. They will learn how to set clear sales goals, provide constructive feedback, and develop individualized coaching plans.

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Team Leader

Team Leaders are responsible for leading and motivating a team of employees. Coaching is a valuable skill for Team Leaders as they provide guidance and support to their team members. This course will help Team Leaders develop their coaching abilities and create a collaborative and productive work environment. They will learn how to set clear expectations, provide regular feedback, and resolve conflicts effectively.

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Business Analyst

Business Analysts work with organizations to identify and solve business problems. Coaching may be a useful skill for Business Analysts as they collaborate with stakeholders and develop solutions. This course can provide Business Analysts with an understanding of coaching principles and techniques. They will learn how to build rapport, ask powerful questions, and facilitate group discussions.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. Coaching may be a useful skill for Data Analysts as they work with stakeholders to understand data and derive insights. This course can provide Data Analysts with an introduction to coaching techniques. They will learn how to communicate data effectively, provide constructive feedback, and facilitate data-driven discussions.

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