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Coaching Practices

Kris Plachy

In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course.

We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.

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In order for coaching to be most effective, it’s important that there is strong culture of coaching and accountability which you will learn how to incorporate into your one-on-one meetings in this course.

We’ll discuss strategies in coaching great employees who are highly motivated, consistent performers, and poor performers.

We’ll explore specific tools, such as a coaching agenda, you can employ immediately in your coaching conversations. You will learn how to use the "Coaching Algebra" technique in typical performance scenarios managers encounter. Finally, you’ll walk away from this course with some concrete strategies on how to coach other coach-managers.

If you are ready to begin creating a coaching practice within your own organization, please join us in this course!

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What's inside

Syllabus

Course Overview & How to Create a Culture of Coaching and Accountability
In this first module, you will reflect on all of the key elements of the coaching process we've talked about thus far in the specialization - mission, purpose, vision, accountability, key performance indicators, and expectations. After completing this module, you should be able to describe techniques for coaching different types of employees, and be able to start establishing an effective coaching practice that will work for you and all the employees that make up your team.
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Develops communication skills essential for any leader in an organization
Provides practical tools and techniques to coach great employees and poor performers
Suitable for managers who want to create a coaching practice within their organization
Provides concrete strategies to coach other coach-managers
Helps create a culture of coaching and accountability

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Reviews summary

Practical coaching skills for managers

According to students, this course offers a solid foundation in coaching practices specifically designed for managers. Learners found the material practical and directly applicable to their work environments, enabling them to immediately implement strategies like creating a coaching agenda and applying Coaching Algebra to performance scenarios. While the course is seen as clear and well-structured, some felt it served better as an introduction and might require further study for deeper understanding or more complex situations. Overall, it is highly recommended for those new to coaching or seeking to formalize their approach, though some recent reviews slightly temper earlier enthusiasm, suggesting ongoing relevance but perhaps not groundbreaking new content for experienced coaches.
Excellent starting point for new coaches/managers.
"An excellent introductory course for managers looking to improve their coaching."
"This course provides a solid foundation for anyone new to coaching."
"It's a great starting point if you're unfamiliar with formal coaching techniques."
"Good for beginners seeking fundamental coaching principles."
Addresses coaching different employee types.
"The module on coaching different types of employees was particularly helpful."
"I found the strategies for coaching high performers vs. poor performers insightful."
"The course covered scenarios that are common in management roles."
"Specific guidance on handling various performance situations was valuable."
Content is clear, concise, and easy to follow.
"The course is well-structured and easy to navigate, with concepts building logically."
"Lessons were presented clearly and concisely, making complex ideas understandable."
"I appreciated the clear explanations and bite-sized modules."
"The instructor's delivery is engaging and the course flow makes sense."
"This course provided a clear and concise overview of essential coaching practices."
Highlights useful techniques like agenda & algebra.
"The Coaching Algebra concept was particularly insightful for diagnosing performance issues."
"Creating a structured coaching agenda was a key takeaway that changed my 1:1 meetings."
"Learning how to use the 'Coaching Algebra' gave me a clear framework for conversations."
"The specific tools provided, like the agenda template, are incredibly helpful."
"I found the sections on Coaching Algebra and the coaching agenda very practical and easy to understand."
Provides tools and strategies for immediate use.
"I learned practical tools and strategies that I could apply immediately to my work."
"The content on coaching agendas and performance scenarios was very useful for my daily tasks."
"I can now implement specific techniques discussed in this course to improve my team's performance."
"Great, practical tips that I can actually use immediately with my direct reports."
"Provided solid, actionable strategies I could apply straight away."
May require further study for advanced topics.
"While a good start, I feel it only scratches the surface of some complex scenarios."
"Could benefit from more in-depth discussion on handling challenging coaching situations."
"This felt more like an overview; I will need to seek additional resources for advanced techniques."
"Great introductory content, but not enough detail for experienced practitioners."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Coaching Practices with these activities:
Review Coaching Essentials
Review the fundamentals of coaching to build a solid foundation for this course.
Browse courses on Coaching
Show steps
  • Identify key coaching principles and models.
  • Practice active listening and questioning techniques.
Read 'The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever'
Gain valuable insights and practical tools to enhance your coaching skills.
Show steps
  • Read the book and take notes on key concepts.
  • Identify specific strategies that you can apply to your coaching practice.
Develop a Coaching Agenda Template
Create a standardized coaching agenda template to ensure consistent and effective coaching sessions.
Browse courses on Coaching
Show steps
  • Identify the essential elements of a coaching agenda.
  • Design a template that includes these elements.
  • Use the template in your coaching sessions.
Six other activities
Expand to see all activities and additional details
Show all nine activities
Engage in Peer Coaching
Participate in peer coaching sessions to receive feedback and support from colleagues.
Browse courses on Coaching
Show steps
  • Identify a peer who is willing to engage in coaching.
  • Establish clear goals and expectations for the coaching sessions.
  • Provide and receive feedback in a constructive and supportive manner.
Conduct Mock Coaching Sessions
Engage in mock coaching sessions to refine your skills and receive feedback from peers or instructors.
Browse courses on Coaching
Show steps
  • Identify a coaching challenge or scenario.
  • Prepare a coaching plan and agenda.
  • Conduct the mock coaching session.
  • Seek feedback and reflect on your performance.
Utilize Coaching Tools and Techniques
Practice using specific coaching tools and techniques to enhance your coaching effectiveness.
Browse courses on Coaching
Show steps
  • Explore and familiarize yourself with various coaching tools.
  • Incorporate these tools into your coaching conversations.
  • Evaluate the impact of using these tools.
Develop a Personalized Coaching Plan
Create a tailored coaching plan that outlines specific goals and strategies for coaching your team members.
Browse courses on Coaching
Show steps
  • Assess the needs and goals of your team members.
  • Establish clear coaching objectives.
  • Design a step-by-step coaching plan.
  • Monitor and evaluate the progress of your coaching plan.
Explore Advanced Coaching Strategies
Seek out online tutorials or workshops to enhance your understanding of advanced coaching methods.
Browse courses on Coaching
Show steps
  • Research different coaching strategies and tools.
  • Attend webinars or online workshops.
  • Apply new strategies in your coaching practice.
Volunteer as a Coach or Mentor
Volunteer your time to coach or mentor others to gain practical coaching experience and make a positive impact.
Browse courses on Coaching
Show steps
  • Identify organizations or initiatives where you can volunteer as a coach or mentor.
  • Connect with the organization and express your interest.
  • Commit to a regular volunteering schedule.

Career center

Learners who complete Coaching Practices will develop knowledge and skills that may be useful to these careers:
Human Resources Manager
Human Resources Managers plan, direct, and coordinate the administrative functions of an organization. Coaching is key to improving performance and developing talent. Human Resource Managers can cultivate a strong organizational culture and accountability by taking this course. They will learn effective coaching techniques to motivate and guide employees to achieve their goals. Additionally, the course will equip them with practical tools such as coaching agenda and "Coaching Algebra" technique to handle different performance scenarios.
See salaries and explore the career path for Human Resources Manager
Instructional Coordinator
Instructional Coordinators develop, implement, and evaluate educational programs. Coaching is an essential skill for Instructional Coordinators as they provide guidance and support to teachers and students. By taking this course, they can enhance their coaching abilities, create a positive learning environment, and foster a culture of continuous improvement within the educational institution. The course will equip them with specific strategies for coaching both high-performing and struggling students.
See salaries and explore the career path for Instructional Coordinator
Leadership Development Manager
Leadership Development Managers are responsible for identifying, developing, and retaining future leaders. Coaching is a crucial aspect of their role, as they guide and mentor employees to enhance their leadership skills and prepare them for leadership positions. This course will provide Leadership Development Managers with a comprehensive understanding of coaching practices and techniques. They will learn how to create a coaching culture, establish clear expectations, and provide constructive feedback to help employees grow and succeed.
See salaries and explore the career path for Leadership Development Manager
Organization Development Consultant
Organization Development Consultants help organizations improve their effectiveness and performance. Coaching is a core competency for consultants as they work with clients to identify and address organizational challenges. This course will equip Organization Development Consultants with the skills and knowledge to effectively coach leaders and teams. They will learn how to facilitate change, build consensus, and create a culture of continuous learning and improvement.
See salaries and explore the career path for Organization Development Consultant
Performance Improvement Manager
Performance Improvement Managers are responsible for improving employee performance and organizational efficiency. Coaching is a key tool for them to identify performance gaps, develop individualized improvement plans, and provide ongoing support to employees. This course will provide Performance Improvement Managers with a structured approach to coaching. They will learn how to assess performance, set clear goals, and use data-driven insights to drive performance improvement.
See salaries and explore the career path for Performance Improvement Manager
Training and Development Specialist
Training and Development Specialists design and deliver training programs to enhance employee skills and knowledge. Coaching is an integral part of their role as they provide personalized guidance and support to learners. This course will help Training and Development Specialists develop effective coaching skills. They will learn how to create tailored coaching plans, facilitate group coaching sessions, and evaluate the impact of coaching interventions.
See salaries and explore the career path for Training and Development Specialist
Chief Executive Officer
Chief Executive Officers (CEOs) are responsible for the overall success and direction of an organization. Coaching is a valuable tool for CEOs to guide and empower their leadership team and employees. By taking this course, CEOs can enhance their coaching abilities and create a high-performing, results-oriented organization. They will learn how to set a clear vision, communicate effectively, and motivate employees to achieve their full potential.
See salaries and explore the career path for Chief Executive Officer
Chief Operating Officer
Chief Operating Officers (COOs) are responsible for the day-to-day operations of an organization. Coaching is essential for COOs as they oversee and manage various departments and functions. This course will provide COOs with the tools and techniques to effectively coach their direct reports and create a collaborative and productive work environment. They will learn how to delegate effectively, provide constructive feedback, and align individual goals with the overall organizational strategy.
See salaries and explore the career path for Chief Operating Officer
Human Resources Business Partner
Human Resources Business Partners work closely with business leaders to align HR strategies with organizational goals. Coaching is a critical skill for HR Business Partners as they provide guidance and support to managers and employees on a wide range of HR-related matters. This course will help HR Business Partners develop their coaching abilities and become trusted advisors within the organization. They will learn how to build strong relationships, facilitate difficult conversations, and help resolve workplace conflicts.
See salaries and explore the career path for Human Resources Business Partner
Management Consultant
Management Consultants provide advice and guidance to organizations on a variety of business issues. Coaching is a useful skill for Management Consultants as they work with clients to identify and solve complex problems. This course will equip Management Consultants with the knowledge and skills to effectively coach clients. They will learn how to assess client needs, develop tailored coaching plans, and facilitate change management initiatives.
See salaries and explore the career path for Management Consultant
Project Manager
Project Managers are responsible for planning, executing, and closing projects. Coaching is a valuable tool for Project Managers as they lead and motivate project teams. By taking this course, Project Managers can enhance their coaching abilities and create a high-performing, results-oriented project team. They will learn how to set clear expectations, provide timely feedback, and resolve conflicts effectively.
See salaries and explore the career path for Project Manager
Sales Manager
Sales Managers are responsible for leading and developing sales teams. Coaching is a key skill for Sales Managers as they motivate and guide their sales force to achieve sales targets and build strong customer relationships. This course will provide Sales Managers with the tools and techniques to effectively coach their sales team and create a high-performing, customer-focused sales organization. They will learn how to set clear sales goals, provide constructive feedback, and develop individualized coaching plans.
See salaries and explore the career path for Sales Manager
Team Leader
Team Leaders are responsible for leading and motivating a team of employees. Coaching is a valuable skill for Team Leaders as they provide guidance and support to their team members. This course will help Team Leaders develop their coaching abilities and create a collaborative and productive work environment. They will learn how to set clear expectations, provide regular feedback, and resolve conflicts effectively.
See salaries and explore the career path for Team Leader
Business Analyst
Business Analysts work with organizations to identify and solve business problems. Coaching may be a useful skill for Business Analysts as they collaborate with stakeholders and develop solutions. This course can provide Business Analysts with an understanding of coaching principles and techniques. They will learn how to build rapport, ask powerful questions, and facilitate group discussions.
See salaries and explore the career path for Business Analyst
Data Analyst
Data Analysts collect, analyze, and interpret data to help organizations make informed decisions. Coaching may be a useful skill for Data Analysts as they work with stakeholders to understand data and derive insights. This course can provide Data Analysts with an introduction to coaching techniques. They will learn how to communicate data effectively, provide constructive feedback, and facilitate data-driven discussions.
See salaries and explore the career path for Data Analyst

Reading list

We've selected ten books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Coaching Practices.
Cover image
Crucial Conversations: Tools for Talking When...
Save
Crucial Conversations classic book on communication and conflict resolution. It provides a framework for having difficult conversations in a productive way, and it offers tips and tools for managing your emotions and staying focused on the goal.
Crucial Conversations: Tools for Talking When...
Paperback
$$
Crucial Conversations (Third Edition): Tools for...
Audible Audiobook
$$
Crucial Conversations: Tools for Talking When...
Kindle Edition
$
Cover image
The New One Minute Manager
Save
The One Minute Manager simple and effective guide to managing employees. It provides a framework for giving feedback, setting goals, and solving problems.
The New One Minute Manager
Paperback
Check
The New One Minute Manager
Kindle Edition
Check
Cover image
A Mission Statement for Your Life
Save
Provides principles for personal and professional effectiveness. It covers topics such as proactivity, goal setting, and interpersonal communication.
A Mission Statement for Your Life
Paperback
Check
A Mission Statement for Your Life
Kindle Edition
Check
Cover image
The HRD Almanac
Save
Explores the role of coaching in leadership development. It emphasizes the importance of creating a trusting relationship, providing constructive feedback, and facilitating growth.
The HRD Almanac
Paperback
$$
The HRD Almanac
Kindle Edition
$
Cover image
Masterful Coaching
Save
Provides a comprehensive guide to coaching. It covers topics such as the coaching process, different coaching styles, and the challenges of coaching.
Masterful Coaching
Hardcover
$$
Masterful Coaching: Extraordinary Results by...
Hardcover
$$$
The Masterful Coaching, Book
Hardcover
$$
Masterful Coaching: Inspire an "Impossible Future"...
Hardcover
$$
The Masterful Coaching, Fieldbook: Grow Your...
Paperback
$$
Masterful Coaching by Hargrove, Robert (2008)...
Hardcover
$$$
The Masterful Coaching Fieldbook: Grow Your...
Paperback
$$$
Masterful Coaching, Third Edition: 3rd (Third)...
Unknown Binding
$$$$
Masterful Coaching
Kindle Edition
$$
Cover image
Co-Active Coaching
Save
Introduces the Co-Active Coaching model. It emphasizes the importance of partnership, presence, and creating a safe and supportive learning environment.
Co-Active Coaching: The Proven Framework for...
Audible Audiobook
$$
Cover image
Coaching Supervision
Save
Provides a step-by-step guide to becoming an effective coach. It covers topics such as the coaching process, the skills of a coach, and the ethics of coaching.
Peer Supervision in Coaching and Mentoring
Paperback
$$
Coaching Supervision
Paperback
$$
Coaching Supervision: A Practical Guide for...
Kindle Edition
$$
Peer Supervision in Coaching and Mentoring: A...
Kindle Edition
$$
Cover image
Coaching for Performance, 6th edition
Save
Coaching for Performance practical guide to coaching employees. It provides a framework for developing your coaching skills and offers tips and tools for creating a coaching culture in your organization.
Coaching for Performance, 6th edition: The...
Paperback
$$
Cover image
Coaching and Mentoring
Save
Coaching and Mentoring: Theory and Practice comprehensive guide to coaching and mentoring. It provides a framework for developing your coaching and mentoring skills and offers tips and tools for creating a coaching and mentoring culture in your organization.
Coaching and Mentoring
Paperback
Check
Coaching and Mentoring
Kindle Edition
Check
Cover image
The Manager's Path
Save
The Manager's Path practical guide to managing teams in the tech industry. It provides a framework for developing your management skills and offers tips and tools for creating a high-performing team.
The Manager's Path: A Guide for Tech Leaders...
Paperback
$$
The Manager's Path: A Guide for Tech Leaders...
Paperback
$$
The Manager's Path, The Fitness Mindset, The Little...
Paperback
$$$
The Manager's Path: A Guide for Tech Leaders...
Kindle Edition
$$

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Course image
Effort
4 weeks of study, 2-3 hours/week
Via
Coursera
Institution
University of California, Davis
Instructor
Kris Plachy
Language
English
Transcripts
العربية Français বাংলা українська мова 中文 Ελληνικά Italiano Português tiếng Việt Nederlands 한국어 Deutsch پښتو اُردُو, Pусский ไทย Bahasa Indonesia Svenska Türkçe آذربایجان دیلی Español हिंदी 日本語 қазақша فارسی magyar nyelv Polski
This course belongs to a collection called Coaching Skills for Managers. It's comprised of four courses:
  1. Managing as a Coach
  2. Coaching Conversations
  3. Setting Expectations & Assessing Performance Issues
  4. Coaching Practices (viewing)
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Develops communication skills essential for any leader in an organization
Provides practical tools and techniques to coach great employees and poor performers
Suitable for managers who want to create a coaching practice within their organization
Provides concrete strategies to coach other coach-managers
Helps create a culture of coaching and accountability
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