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Operational Excellence Training

Without an effective strategy for Continuous Improvement, your business runs the risk of stagnating and falling behind in today’s competitive marketplace. Every commercial organisation must consistently strive to improve its products, its services, and its internal processes in order to offer real value and the utmost in customer excellence at all times. Rather than addressing a single system or one specific methodology, continuous improvement revolves around the concept that there’s always a better way to accomplish something, whether it’s based on small, incremental improvements at the level of the individual, or larger, organisation-wide changes in procedure.

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Without an effective strategy for Continuous Improvement, your business runs the risk of stagnating and falling behind in today’s competitive marketplace. Every commercial organisation must consistently strive to improve its products, its services, and its internal processes in order to offer real value and the utmost in customer excellence at all times. Rather than addressing a single system or one specific methodology, continuous improvement revolves around the concept that there’s always a better way to accomplish something, whether it’s based on small, incremental improvements at the level of the individual, or larger, organisation-wide changes in procedure.

From workplace organisation and standard operating procedures, to process synchronisation and quality management, it’s important that the people involved in improving your company’s processes are given the right knowledge, tools, and techniques to successfully implement a systematic approach. In developing a team attitude toward improving quality at all levels, managers and business owners must demonstrate their own commitment by providing the necessary training and support. 

The methods, skills, and procedures taught in this course will allow you to direct and facilitate improvement in all areas of your business operations, boosting performance in total productive maintenance, changeover and set-up, and production levelling and scheduling through the adoption of practices like value stream mapping, and the principles of poka-yoke.

By completing this course, you’ll acquire all the valuable and practical skills your business needs to consistently achieve operational excellence and inspire customer delight. You’ll learn how to apply both basic and advanced continuous improvement tools to bump up efficiency, as you motivate your personal professional performance alongside that of your company’s various functions and departments. This course will also provide you with the up-to-date knowledge and analysis that will make it possible for your company to remain current in the marketplace, while meeting and exceeding customer needs faster and with greater accuracy than the competition.

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What's inside

Learning objectives

  • You’ll know how to add value, eliminate waste, and propel the efficiency of your business model forward with lean value stream mapping and analysis.
  • You’ll learn how to implement 6 s methodology to improve workplace morale, safety, and productivity inside a clean, organised, and high-performance environment.
  • You’ll understand how to create and execute standard operating procedures for developing reliable and repeatable processes
  • You’ll know how to employ total productive maintenance (tpm) to improve equipment availability, reliability, and overall effectiveness.
  • You’ll discover how to use poka-yoke methodology and devices to identify and prevent potential flaws in the pursuit of a zero-defect and error-free workplace.
  • You’ll have the ability to construct and apply a quick changeover and set-up time reduction program that’s both profitable and adaptable to product changeovers
  • You’ll learn how to vastly improve production planning, levelling, and scheduling in order to increase efficiency and ensure customer satisfaction.
  • You’ll be fully competent in the use of a complete set of continuous improvement tools dedicated to attaining superior results at all levels of your company
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Syllabus

Value Stream Mapping
Course Introduction

Download the presentation slides for this section

Total Productive Maintenance Basics - Terms, Definitions, Approaches
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Covers value stream mapping, which is a core skill for business analysts and process improvement specialists
Explores 6S methodology, which is highly relevant to manufacturing and operations management
Examines total productive maintenance (TPM), which is essential for improving equipment reliability and effectiveness
Teaches poka-yoke methodology, which helps learners identify and prevent potential flaws in the workplace
Develops skills in quick changeover and setup time reduction, which are valuable for improving production efficiency
Requires learners to implement a complete set of continuous improvement tools, which may require additional resources

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Reviews summary

Comprehensive continuous improvement tools overview

According to learners, this course offers a largely positive experience, providing a comprehensive overview of essential continuous improvement methodologies. Many students appreciate the clarity of explanations and the practical examples, finding the tools taught immediately applicable to their work. The course is frequently highlighted as being ideal for beginners or those new to CI concepts. However, some students with prior experience found the content to be somewhat basic and wished for more depth, particularly regarding real-world implementation challenges and diverse industry case studies. The course structure and quizzes are often mentioned as being helpful for reinforcing learning.
Well-structured with helpful quizzes.
"The lectures are well-structured and the instructors know their stuff."
"The quizzes helped solidify my learning."
"The quizzes after each section are great for reinforcing the material."
Concepts are explained clearly and are easy to follow.
"The explanations for Value Stream Mapping and Poka-Yoke were particularly clear and easy to understand."
"the explanations are easy to follow."
"each module is explained clearly."
Learn tools applicable to real-world work.
"I was able to take the concepts learned... and apply them immediately to a project at my company."
"I appreciated the practical examples provided throughout the modules."
"This course delivers on its promise of practical skills."
"I feel much more confident discussing and applying concepts like 6S and TPM after taking this course."
Covers essential continuous improvement tools.
"This course provided a fantastic overview of continuous improvement tools."
"A solid introduction to various CI methodologies."
"Fantastic course for getting a comprehensive overview of Continuous Improvement tools."
"Covers a wide range of essential tools effectively."
Ideal introduction for those new to CI concepts.
"Highly recommended for anyone looking to get started in this area."
"Highly recommend for anyone new to CI."
"Good for beginners though."
"This course is perfect for professionals looking to understand and apply CI tools."
Some reviewers wished for more real-world cases.
"I felt some topics... could have gone into a bit more depth on real-world implementation challenges"
"I was hoping for more practical, hands-on guidance on *how* to implement these tools in a real business setting."
"Lacked depth on practical implementation for real-world use."
May be too basic for experienced professionals.
"As someone with some prior experience... I found much of the material... quite basic."
"doesn't offer much new for intermediate or advanced practitioners."
"If you're looking for a foundational understanding, it's fine. If you need advanced techniques... you'll likely need to look elsewhere."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Continuous Improvement Tools with these activities:
Review Basic Statistics Concepts
Reinforce your understanding of basic statistical concepts, which are foundational for understanding process variation and control charts used in continuous improvement.
Show steps
  • Review descriptive statistics concepts.
  • Practice calculating mean, median, and standard deviation.
  • Familiarize yourself with different types of data distributions.
Read 'The Goal: A Process of Ongoing Improvement'
Understand the principles of the Theory of Constraints through a narrative that makes the concepts more relatable and memorable.
Show steps
  • Read a few chapters each day.
  • Reflect on how the concepts apply to different business settings.
  • Discuss the book with peers.
Map a Value Stream for a Simple Process
Apply the value stream mapping techniques learned in the course to a real-world process to identify areas for improvement.
Show steps
  • Select a simple process to map.
  • Create a current state value stream map.
  • Identify areas for improvement and create a future state map.
  • Present your findings.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Read 'Gemba Kaizen: A Commonsense, Low-Cost Approach to Management'
Gain practical insights into implementing Kaizen principles through real-world examples and case studies.
Show steps
  • Read a few chapters each day.
  • Identify Kaizen opportunities in your own workplace.
  • Share your insights with colleagues.
Develop a 6S Implementation Plan for Your Workspace
Apply the 6S methodology to improve the organization, cleanliness, and efficiency of your own workspace.
Show steps
  • Assess the current state of your workspace.
  • Develop a plan for each of the 6S steps.
  • Implement your plan and document the results.
Calculate Overall Equipment Effectiveness (OEE)
Practice calculating OEE using different scenarios to solidify your understanding of this key performance indicator.
Show steps
  • Find sample data sets for equipment performance.
  • Calculate availability, performance, and quality rates.
  • Calculate the overall OEE score.
  • Analyze the results and identify areas for improvement.
Design a Poka-Yoke Device for a Common Error
Apply the principles of Poka-Yoke to design a device that prevents a common error in a specific process.
Show steps
  • Identify a common error in a process.
  • Brainstorm potential Poka-Yoke solutions.
  • Design and prototype a Poka-Yoke device.
  • Test and refine your design.

Career center

Learners who complete Continuous Improvement Tools will develop knowledge and skills that may be useful to these careers:
Continuous Improvement Manager
A Continuous Improvement Manager leads initiatives to enhance processes and systems across an organization. This course helps a Continuous Improvement Manager direct and facilitate improvement in all areas of business operations, boosting performance in maintenance, changeover and setup, and production leveling and scheduling. The course offers the skills to implement continuous improvement tools to boost efficiency and motivate personal professional performance. Knowledge of both basic and advanced tools makes this applicant highly desirable in the role of Continuous Improvement Manager.
Lean Manufacturing Engineer
A Lean Manufacturing Engineer applies lean principles to optimize manufacturing processes and eliminate waste. This course helps a Lean Manufacturing Engineer add value, eliminate waste, and propel the efficiency of a business model forward via the practice of lean value stream mapping and analysis This course provides the tools to streamline production, reduce changeover times, and improve overall equipment effectiveness. The course's coverage of 6 S methodology will help a Lean Manufacturing Engineer improve workplace organization, safety, and productivity.
Process Improvement Specialist
A Process Improvement Specialist focuses on streamlining workflows and enhancing efficiency within an organization. This course dives into methodologies like value stream mapping, which is directly applicable to identifying bottlenecks and optimizing processes. The course's emphasis on continuous improvement tools and techniques helps a Process Improvement Specialist systematically analyze and refine operations. Learning about 6 S methodology will help a Process Improvement Specialist improve workplace organization, safety, and productivity.
Management Consultant
A Management Consultant advises organizations on improving their performance and efficiency. This course can help a Management Consultant direct and facilitate improvement in all areas of business operations, boosting performance in maintenance, changeover and setup, and production leveling and scheduling. This course also provides a Management Consultant with the up-to-date knowledge and analysis that will make it possible for their company to remain current in the marketplace, while meeting and exceeding customer needs faster and with greater accuracy than the competition.
Business Process Analyst
A Business Process Analyst evaluates and improves business processes to enhance efficiency and effectiveness. This course helps a Business Process Analyst implement 6 S methodology to improve workplace morale, safety, and productivity inside a clean, organized, and high-performance environment. The course's systematic approach to continuous improvement aligns directly with the responsibilities of a Business Process Analyst, enabling them to identify areas for enhancement and implement solutions. The knowledge of value stream mapping helps a Business Process Analyst identify wasteful steps.
Operations Manager
An Operations Manager oversees the daily activities of a company, ensuring efficient and effective operations. This course is a practical resource because it equips one with the skills to enhance efficiency, reduce waste, and boost overall performance. This course helps an Operations Manager implement total productive maintenance, quick changeover strategies, and production leveling techniques, all of which are essential for operational excellence. Knowledge of standardized work and standard operating procedures is crucial for the Operations Manager.
Industrial Engineer
An Industrial Engineer optimizes processes and systems to improve efficiency and productivity. This course provides the methods, skills, and procedures to allow one to direct and facilitate improvement in all areas of business operations. An Industrial Engineer might also have a masters degree in industrial engineering. This course helps an Industrial Engineer implement 6 S methodology to improve workplace morale, safety, and productivity inside a clean, organized, and high-performance environment.
Operations Analyst
An Operations Analyst analyzes operational data to identify areas for improvement and efficiency gains. This course helps an Operations Analyst implement 6 S methodology to improve workplace morale, safety, and productivity inside a clean, organized, and high-performance environment. This course may be useful because it enables one to add value, eliminate waste, and propel the efficiency of the business model forward with lean value stream mapping and analysis. The course's focus on data-driven decision-making helps drive effective strategies.
Quality Assurance Manager
A Quality Assurance Manager is responsible for maintaining and improving the quality of products and services. This course helps a Quality Assurance Manager implement poka-yoke methodologies to prevent defects and ensure a zero-defect workplace. The quality management principles, practices, and tools covered in the course enable a Quality Assurance Manager to systematically monitor and enhance quality control processes. The course modules on quality costs and quality cost measurement inform a data-driven approach to quality management for the Quality Assurance Manager.
Reliability Engineer
A Reliability Engineer focuses on improving the reliability and maintainability of equipment and processes. A Reliability Engineer can use this course to learn how to employ total productive maintenance to improve equipment availability, reliability, and overall effectiveness. The Reliability Engineer will have the ability to construct and apply a quick changeover and set-up time reduction program that’s both profitable and adaptable to product changeovers. This course will help Reliability Engineers implement strategies for error-proofing and mistake prevention.
Process Technician
A Process Technician monitors and maintains production processes, identifying and resolving issues. This course may be useful to help a Process Technician create and execute standard operating procedures for developing reliable and repeatable processes. A Process Technician can use this course to help improve equipment availability, reliability, and overall effectiveness. This course might also help a Process Technician vastly improve production planning, leveling, and scheduling in order to increase efficiency and ensure customer satisfaction.
Manufacturing Supervisor
A Manufacturing Supervisor oversees production processes and ensures efficiency and quality. This course will help a Manufacturing Supervisor improve equipment availability, reliability, and overall effectiveness. This course may be useful to adopt practices like value stream mapping, and the principles of poka-yoke. A Manufacturing Supervisor can use the skills from this course to direct and facilitate improvement in areas of business operations, boosting performance in changeover and set-up, and production leveling and scheduling.
Production Supervisor
A Production Supervisor oversees the daily operations of a production line, ensuring smooth and efficient workflow. This course may be useful because it provides the tools to vastly improve production planning, leveling, and scheduling in order to increase efficiency and ensure customer satisfaction. This course's focus on quick changeover and setup time reduction helps a Production Supervisor minimize downtime and maximize output. The course's emphasis on standardized work and standard operating procedures helps to ensure consistent and reliable processes for the Production Supervisor.
Project Manager
A Project Manager plans, executes, and closes projects, often with a focus on process improvement. This course may be useful because it enables one to construct and apply a quick changeover and setup time reduction program that’s both profitable and adaptable to product changeovers. The course's teachings on change management and process synchronization are particularly relevant for managing projects that involve significant process improvements. The principles taught in this course will allow a project manager to direct and facilitate improvement in all areas of business operations.
Supply Chain Analyst
A Supply Chain Analyst analyzes and optimizes the flow of goods and information throughout the supply chain. This course may be useful because it promotes efficiency, reduces waste, and improves overall performance. The value stream mapping techniques taught in this course help a Supply Chain Analyst identify and eliminate bottlenecks in the supply chain. The course's modules on production leveling and scheduling will help a Supply Chain Analyst optimize inventory management and reduce lead times.

Reading list

We've selected two books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Continuous Improvement Tools.
Business novel that illustrates the principles of the Theory of Constraints (TOC) in a compelling and accessible way. It provides a practical understanding of identifying and eliminating bottlenecks in a production process. Reading this book will help you grasp the core concepts of process improvement and apply them to real-world scenarios. It is highly recommended as additional reading to complement the course material.
Provides a practical guide to implementing Kaizen principles in the workplace. It emphasizes the importance of going to the 'Gemba' (the actual place where work is done) to observe and understand processes. Reading this book will give you a deeper understanding of how to drive continuous improvement through small, incremental changes. It valuable resource for anyone involved in process improvement initiatives.

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