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Discovering Business Analysis Information Through Elicitation

Casey Ayers

Good business analysis requires a little detective work. This course will teach you how to engage with stakeholders using a variety of elicitation techniques (both direct and experiential) to learn how to best describe and address business needs.

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Good business analysis requires a little detective work. This course will teach you how to engage with stakeholders using a variety of elicitation techniques (both direct and experiential) to learn how to best describe and address business needs.

High-quality business analysis requires detective work and the ability to engage with stakeholders. This course, Discovering Business Analysis Information Through Elicitation, will teach you how to do this in order to best describe and address business needs. First, you'll take a look at direct elicitation techniques, such as focus groups, workshops, interviews, and surveys. You'll also cover experiential techniques like analyzing documents and observing and simulating work. Finally, you'll learn how to use tools including prototypes and wireframes to validate requirements. At the end of this course, you'll have the detective skills you need to elicit information from stakeholders in a way that will greatly help your business analysis.

This course is no longer available. Find something similar by browsing:
Business Analysis Stakeholder Engagement Elicitation Techniques Requirements Gathering Prototyping Wireframing

What's inside

Syllabus

Course Overview
The Role of Elicitation
Eliciting Information
Direct Elicitation Methods
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Traffic lights

Read about what's good
what should give you pause
and possible dealbreakers
Examines techniques and methods used to solicit requirements from internal and external stakeholders
Develops skills that allow for gathering information and asking the right questions of stakeholders
Builds foundational skills for understanding and analyzing stakeholder needs for system development and improvement initiatives

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Reviews summary

Effective elicitation for business analysis

According to learners, this course offers a clear and well-structured introduction to business analysis elicitation. Students frequently highlight the instructor's ability to simplify complex topics, making them accessible and easy to understand. The content is praised for its practicality and real-world relevance, providing techniques directly applicable to engaging stakeholders and defining business needs. While many find it a strong foundational course for beginners or those new to formal elicitation, some experienced professionals suggest it might be high-level for advanced learners seeking deeper dives or more extensive hands-on practice. Overall, it stands as a highly recommended resource for mastering crucial business analysis detective skills.
Excellent for beginners, but experienced users may seek more depth.
"Good foundational course... Still, a solid introduction for someone new to BA."
"The content is okay, but it felt a bit high-level. As someone with some BA experience, I was hoping for more advanced strategies or troubleshooting..."
"While it lists methods, the depth was lacking for practical application. More real-world scenarios and less theoretical discussion would improve it significantly."
Provides strategies directly useful in professional roles.
"This course provided a fantastic overview of elicitation techniques... I particularly found the distinction between direct and experiential methods insightful."
"Extremely helpful for my current role. The sections on stakeholder engagement and identifying business needs were spot on."
"I learned how to use practical tools and strategies that I could apply immediately to my work."
Offers practical techniques with excellent explanations.
"The instructor was clear and the examples were very relevant to real-world business analysis."
"Absolutely brilliant! The course demystifies the elicitation process. I appreciated the practical tips on conducting interviews and workshops."
"The instructor made complex topics easy to understand. This course truly enhances your 'detective skills' for BA."
Some learners wished for more practical exercises or case studies.
"I wished there were more practical exercises or case studies to apply what was learned."
"More real-world scenarios and less theoretical discussion would improve it significantly."
"Could use more in-depth coverage on complex topics or optimization techniques for practical application."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Discovering Business Analysis Information Through Elicitation with these activities:
Develop a Reference Document on Elicitation
Compile a comprehensive reference document to consolidate learning and provide a valuable resource for future reference.
Browse courses on Elicitation Techniques
Show steps
  • Gather materials from the course, workshops, and other resources.
  • Organize and summarize the information into a coherent document.
  • Include examples, case studies, and best practices to enhance the reference value.
Watch Pluralsight Tutorial on Elicitation Techniques
Review the basics of elicitation techniques to reinforce understanding from the course.
Browse courses on Elicitation Techniques
Show steps
  • Locate the Pluralsight tutorial on elicitation techniques.
  • Watch the tutorial in its entirety.
  • Take notes on key concepts and techniques.
Test Your Active Listening Skills
Practice active listening through exercises and drills to improve your engagement during elicitation sessions.
Browse courses on Active Listening
Show steps
  • Identify key components of active listening
  • Perform exercises that focus on paraphrasing and summarizing
  • Take part in simulated elicitation conversations
Five other activities
Expand to see all activities and additional details
Show all eight activities
Participate in Elicitation Discussion Group
Engage in discussions with peers to exchange experiences, share insights, and enhance understanding of elicitation techniques.
Browse courses on Elicitation Techniques
Show steps
  • Join or create an online discussion group focused on elicitation techniques.
  • Participate actively in discussions by sharing your perspectives and asking questions.
  • Document key takeaways and insights from the discussions.
Conduct Mock Interviews for Elicitation
Practice eliciting information from stakeholders through mock interviews to improve communication and questioning skills.
Browse courses on Elicitation Techniques
Show steps
  • Identify a willing participant to act as a stakeholder.
  • Prepare a list of elicitation questions based on the course material.
  • Conduct the mock interview, actively listening to the stakeholder's responses.
  • Reflect on the interview experience and identify areas for improvement.
Develop a Stakeholder Interview Guide
Create a comprehensive stakeholder interview guide to enhance elicitation skills and ensure effective communication with stakeholders.
Browse courses on Stakeholder Engagement
Show steps
  • Identify the key stakeholders for your project or organization.
  • Research best practices for stakeholder interviews.
  • Develop a list of open-ended questions that encourage stakeholder input.
  • Create a structured interview guide that includes clear instructions for conducting the interview.
Conduct Elicitation for a Real-World Project
Apply elicitation techniques to a practical project to gain hands-on experience and enhance analytical skills.
Browse courses on Elicitation Techniques
Show steps
  • Identify a real-world project that requires business analysis.
  • Develop an elicitation plan outlining the stakeholders, techniques, and timeline.
  • Conduct stakeholder interviews and gather relevant information.
  • Analyze the elicited information to identify business needs and requirements.
Attend a Workshop on Advanced Elicitation Techniques
Participate in a workshop to gain in-depth knowledge of advanced elicitation techniques and best practices.
Browse courses on Elicitation Techniques
Show steps
  • Identify and register for a reputable workshop on advanced elicitation techniques.
  • Attend the workshop and actively engage with the instructors and participants.
  • Implement the learned techniques in your own elicitation practice.

Career center

Learners who complete Discovering Business Analysis Information Through Elicitation will develop knowledge and skills that may be useful to these careers:
Requirements Analyst
Requirements analysts are responsible for eliciting, documenting, and managing stakeholder requirements. This course, Discovering Business Analysis Information Through Elicitation, provides a comprehensive overview of elicitation techniques used by Requirements Analysts. By learning how to effectively gather and analyze stakeholder feedback, learners of this course can lay a strong foundation for success in this role.
See salaries and explore the career path for Requirements Analyst
Business Analyst
A business analyst bridges the gap between business stakeholders and technical teams, ensuring that software systems meet business needs. This course, Discovering Business Analysis Information Through Elicitation, provides valuable foundational knowledge for aspiring Business Analysts. By teaching direct and experiential elicitation techniques, this course helps learners gather and analyze stakeholder requirements, which is a crucial skill for successful Business Analysts.
See salaries and explore the career path for Business Analyst
Business Process Analyst
Business process analysts study and improve business processes. This course, Discovering Business Analysis Information Through Elicitation, provides valuable knowledge for Business Process Analysts. By learning how to gather and analyze stakeholder feedback, Business Process Analysts can identify areas for improvement and develop more efficient and effective processes.
See salaries and explore the career path for Business Process Analyst
Market Researcher
Market researchers study market trends and customer behavior. This course, Discovering Business Analysis Information Through Elicitation, provides valuable foundational knowledge for aspiring Market Researchers. By learning how to elicit and analyze stakeholder feedback, Market Researchers can develop a deeper understanding of customer needs and preferences, which can inform their market research initiatives.
See salaries and explore the career path for Market Researcher
Product Manager
Product managers are responsible for defining the vision, roadmap, and requirements for software products. This course, Discovering Business Analysis Information Through Elicitation, provides foundational knowledge that can be beneficial for Product Managers. By learning how to elicit and analyze stakeholder needs, Product Managers can develop a deeper understanding of the problems their products are trying to solve.
See salaries and explore the career path for Product Manager
User Experience (UX) Designer
UX Designers focus on improving the user experience of software products. This course, Discovering Business Analysis Information Through Elicitation, can be helpful for UX Designers who want to enhance their understanding of user needs. By learning different elicitation techniques, UX Designers can gather valuable insights from stakeholders, which can inform their design decisions.
See salaries and explore the career path for User Experience (UX) Designer
Business Intelligence Analyst
Business intelligence analysts gather and analyze data to provide insights into business performance. This course, Discovering Business Analysis Information Through Elicitation, can be helpful for Business Intelligence Analysts who want to improve their data gathering and stakeholder engagement skills. By learning different elicitation techniques, Business Intelligence Analysts can better understand user needs and business objectives, leading to more informed data analysis and decision-making.
See salaries and explore the career path for Business Intelligence Analyst
Software Engineer
Software Engineers design, develop, and maintain software systems. While not directly related to the specific subfield of business analysis, this course, Discovering Business Analysis Information Through Elicitation, may be useful for Software Engineers who want to improve their communication and stakeholder engagement skills. Understanding elicitation techniques can help Software Engineers better gather and understand user requirements, leading to more effective software solutions.
See salaries and explore the career path for Software Engineer
Consultant
Consultants provide advice and guidance to organizations on a variety of business issues. This course, Discovering Business Analysis Information Through Elicitation, may be beneficial for Consultants who want to improve their communication and stakeholder engagement skills. By learning how to effectively gather and analyze stakeholder feedback, Consultants can provide more valuable insights and recommendations to their clients.
See salaries and explore the career path for Consultant
Project Manager
Project Managers plan and execute projects to achieve specific goals. This course, Discovering Business Analysis Information Through Elicitation, may be useful for Project Managers who want to improve their stakeholder engagement skills. By learning how to elicit and analyze stakeholder needs, Project Managers can better define project requirements and manage stakeholder expectations.
See salaries and explore the career path for Project Manager
Data Analyst
Data analysts are responsible for collecting, analyzing, and interpreting data. This course, Discovering Business Analysis Information Through Elicitation, may be useful for Data Analysts who want to improve their data gathering and stakeholder engagement skills. Elicitation techniques can help Data Analysts better understand the business context and user needs, leading to more informed data analysis.
See salaries and explore the career path for Data Analyst
Quality Assurance Analyst
Quality assurance analysts test and evaluate software products to ensure they meet quality standards. This course, Discovering Business Analysis Information Through Elicitation, may be useful for Quality Assurance Analysts who want to improve their communication and stakeholder engagement skills. By learning how to effectively gather and analyze stakeholder feedback, Quality Assurance Analysts can better understand user needs and develop more effective test plans.
See salaries and explore the career path for Quality Assurance Analyst
Risk Analyst
Risk analysts identify and assess risks to organizations. This course, Discovering Business Analysis Information Through Elicitation, can be helpful for Risk Analysts who want to improve their stakeholder engagement skills. By learning how to effectively gather and analyze stakeholder feedback, Risk Analysts can better understand the organization's risk tolerance and develop more effective risk management strategies.
See salaries and explore the career path for Risk Analyst
Information Security Analyst
Information security analysts protect organizations from cyber threats. This course, Discovering Business Analysis Information Through Elicitation, may be useful for Information Security Analysts who want to improve their stakeholder engagement skills. By learning how to effectively gather and analyze stakeholder feedback, Information Security Analysts can better understand the organization's security needs and develop more effective security measures.
See salaries and explore the career path for Information Security Analyst
Data Scientist
Data scientists use data to solve business problems. This course, Discovering Business Analysis Information Through Elicitation, may be useful for Data Scientists who want to improve their data gathering and stakeholder engagement skills. By learning different elicitation techniques, Data Scientists can better understand user needs and business objectives, leading to more informed data analysis and model building.
See salaries and explore the career path for Data Scientist

Reading list

We've selected seven books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Discovering Business Analysis Information Through Elicitation.
Cover image
Software Requirements Essentials
Save
Provides a comprehensive overview of requirements engineering, including a section on elicitation techniques. It good resource for practitioners who want to learn more about the field.
Software Requirements Essentials: Core Practices...
Paperback
$$
Software Requirements Essentials: Core Practices...
Kindle Edition
$$
Cover image
User Story Mapping
Save
Introduces user story mapping as a technique for eliciting and organizing requirements. It provides a practical approach to gathering user feedback and aligning it with business objectives.
User Story Mapping: Discover the Whole Story, Build...
Paperback
$$
(Deutsch) User Story Mapping: Die Technik für besseres...
Kindle Edition
$$
[(User Story Mapping : Building Better Products...
Paperback
$$
(Français) Le story mapping - Visualisez vos user stories pour...
Paperback
$$$
Cover image
Business Analysis Techniques
Save
Provides a comprehensive overview of business analysis best practices, including a section on elicitation techniques. It good resource for practitioners who want to improve their skills.
Business Analysis Techniques: 123 essential tools...
Paperback
$$
Business Analysis Techniques: 123 essential tools...
Kindle Edition
$$
Cover image
SAFe 5.0 Distilled
Save
Provides a practical guide to requirements engineering in agile software development, including a section on elicitation techniques. It good resource for practitioners who want to learn more about this approach.
SAFe 5.0 Distilled: Achieving Business Agility with...
Kindle Edition
$$
Cover image
Software Requirements
Save
Offers a practical guide to elicitation techniques, including tips on how to conduct interviews, workshops, and focus groups.
Software Requirements (Developer Best Practices)
Kindle Edition
$$
Cover image
Business Analysis Techniques
Save
Focuses on elicitation and documentation techniques in business analysis. It covers topics like stakeholder interviews, workshops, and use cases, providing practical guidance for gathering and documenting requirements.
Business Analysis Techniques: 123 essential tools...
Paperback
$$
Business Analysis Techniques: 99 essential tools...
Paperback
$$$
Business Analysis Techniques: 123 essential tools...
Kindle Edition
$$
Business Analysis Techniques: 99 essential tools...
Kindle Edition
$$
Cover image
Software for Use
Save
Provides a practical guide to writing use cases, including a section on elicitation techniques. It good resource for practitioners who want to learn more about this approach.
Software for Use: A Practical Guide to the Models...
Hardcover
$$
Software for Use: A Practical Guide to the Models...
Kindle Edition
$$$

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Course image
Time
155 hours
Level
Introductory
Via
Pluralsight
Instructor
Casey Ayers
Language
English
This course belongs to a collection called PMI Professional in Business Analysis (PMI-PBA)®. It's comprised of five courses:
  1. Introduction to Business Analysis & Needs Assessment
  2. Planning for Business Analysis
  3. Discovering Business Analysis Information Through Elicitation (viewing)
  4. Conducting Business Analysis & Developing Requirements
  5. Monitoring Requirements & Evaluating Business Analysis Solutions
Traffic lights
Read about what's good
what should give you pause
and possible dealbreakers
Examines techniques and methods used to solicit requirements from internal and external stakeholders
Develops skills that allow for gathering information and asking the right questions of stakeholders
Builds foundational skills for understanding and analyzing stakeholder needs for system development and improvement initiatives
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