Design Thinking
Customer Experience
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Stay Competitive Using Design Thinking,
Customer expectations are higher than ever before, and business success is becoming more and more dependent on a company's ability to meet or exceed those expectations with nearly every interaction. Customer experience—or CX—is the summary of all the interactions a company has with a customer over time. While understanding how to consider and choreograph those interactions is undeniably complex, at its core, customer experience is about something quite simple: relationships.
Contents:
- Introduction
- 1. The Customer Experience Context
- 2. The Layers of Customer Experience
- 3. Customer Experience at Work
- Conclusion
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| Rating | Not enough ratings |
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| Length | 34m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Geoffrey Schwartz, frog, Geoffrey Schwartz, frog |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Art & Design |
| Tags | Design Design Skills Customer Experience Design Thinking |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Customer Banking / Customer Service Representative $41k
Customer Service, Customer Group $46k
Customer Consultant $47k
Great Expectations Grant Coordinator $48k
Customer Serivce Representative $49k
Customer Relationship $54k
IT Customer Support 1 $60k
Customer Advisor 2 $64k
Customer Quality $65k
Customer Communications $70k
Customer Finance $94k
Marketing Manager for Great Expectations $130k
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| Rating | Not enough ratings |
|---|---|
| Length | 34m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructors | Geoffrey Schwartz, frog, Geoffrey Schwartz, frog |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Art & Design |
| Tags | Design Design Skills Customer Experience Design Thinking |
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