Customer Service
Managing Customer Expectations
Become a Customer Support Specialist,
Today's customers expect a lot. Customer service expert Jeff Toister helps frontline employees identify where they can manage the expectations of customers to avoid upsetting them down the line. Specifically, how to avoid situations where unreasonable expectations might develop, and how to choose the right language to educate customers and explain potential areas of confusion. Despite your best efforts, customers may still develop inappropriate expectations, so Jeff also suggests tactics to counteract this problem. Finally, he provides tips for implementing the lessons learned in this course into your everyday customer service routine.
Contents:
- Introduction
- 1. Techniques for Managing Customer Expectations
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 21m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development |
| Tags | Communication Customer Service Exceeding Customer Expectations |
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| Rating | Not enough ratings |
|---|---|
| Length | 21m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development |
| Tags | Communication Customer Service Exceeding Customer Expectations |
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