Learning JIRA Service Desk
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JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps, manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting.
Contents:
- Introduction
- 1. Overview of JIRA Service Desk
- 2. The Customer Portal and Notifications
- 3. Service Desk Administration
- 4. Service Desk Workflows
- 5. SLAs and Notifications
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 27m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Robert Anthony |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business IT & Networking |
| Tags | Business Network Administration JIRA Service Desk Service-Level Agreements (SLA) |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
IT Service Desk Agent $33k
IT Service Desk 1 $40k
IT Service Desk Specialist l $44k
Service Desk Consultant $51k
Service Desk Analyst 1 3 $55k
IT Service Desk Proctor $60k
IT Service Desk Employee $61k
Service Desk. $61k
Service Desk 1 $63k
Service Desk Rep $64k
IS service desk analyst 2 $65k
IT Service Desk 3 $70k
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| Rating | Not enough ratings |
|---|---|
| Length | 1h 27m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Robert Anthony |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business IT & Networking |
| Tags | Business Network Administration JIRA Service Desk Service-Level Agreements (SLA) |
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