Managing a Customer Service Team
Become a Customer Service Manager,
Secrets to managing customer service teams are revealed in this course by customer service expert Jeff Toister. Learn what separates great service from poor service, and how to set service team goals. Find out how to set up a team and customers for success, explore smart ways to measure service levels, and learn about the true cost of poor service. Plus, explore ways to optimize delivery to provide service that's faster, less costly, and better.
Contents:
- Introduction
- 1. Defining Outstanding Service
- 2. Evaluating Service Quality
- 3. Identifying Obstacles to Outstanding Service
- 4. Optimizing Service Delivery
- 5. Calculating the Cost of Poor Service
- 6. Elevating Team Service
Get a Reminder
| Rating | Not enough ratings |
|---|---|
| Length | 1h |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Management Team Management Customer Service Management People Management |
Get a Reminder
Similar Courses
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Cashier, Customer Service, Customer Service Department Head $39k
Customer Service C $40k
Customer Service / End of Service $42k
Analyst, Customer Service $45k
Customer Service/Food Service $46k
Customer Service, Customer Group $46k
Customer Service /Customer Care $46k
Service Recovery/Customer Service $52k
Service Recovery/Customer Service $52k
Customer Service / Parts Service $53k
Customer Service Service $53k
Bookkeeping/Customer service $74k
Write a review
Your opinion matters. Tell us what you think.
Please login to leave a review
| Rating | Not enough ratings |
|---|---|
| Length | 1h |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Business |
| Tags | Business Business Skills Management Team Management Customer Service Management People Management |
Similar Courses
Sorted by relevance
Like this course?
Here's what to do next:
- Save this course for later
- Get more details from the course provider
- Enroll in this course
