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Support Center Tools, Technologies, and Metrics
Have you noticed that your company's overall customer support satisfaction needs to be improved, but don't know where or how to start? In this course, Support Center Tools, Technologies, and Metrics, you'll learn how to optimize best practices to ensure the best customer experience. First, you will gain an understanding of the value of evaluating your processes and procedures through an operation excellence model. Next, you will learn about Support Center toolsets and how to leverage them to achieve your business goals. Finally, you'll learn how to evaluate metrics through an operational excellence model. When you are finished with this course, you will have the knowledge and skills necessary to achieve the ultimate Support Center success.
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
SUPPORT CENTER ANAYLST $43k
IT Support Center Analyst $45k
Center Support Administrator $52k
Technology Support Center $60k
Support Center Generalist $65k
Support Center Rep $66k
Support Center Technician 2 $73k
IT Support Center $73k
System Support Center $76k
Support Center Tech $77k
Center Support Teacher $90k
Partner Support Center $231k
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