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Quality Improvement and Management

Board Infinity

Course Description:

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Course Description:

This course offers a comprehensive introduction to Quality Improvement and Management, covering fundamental concepts, advanced techniques, ISO standards, and strategies for enhancing customer satisfaction. It is designed to equip participants with the knowledge and skills necessary to implement quality improvement principles effectively in various settings.

Learning Objectives:

By the end of this course, you will be able to:

Apply foundational principles of quality improvement and management by analyzing, evaluating, and implementing quality enhancement strategies.

Utilize advanced quality improvement tools and techniques, such as the PDCA cycle and Statistical Process Control, to identify areas for improvement and implement sustainable solutions.

Interpret and implement ISO 9000 series standards to ensure compliance and enhance organizational processes and performance.

Enhance customer satisfaction by synthesizing feedback, translating it into actionable improvements, and fostering a customer-centric culture within the organization.

Target audience, this course is suitable for-

Manufacturing, Quality, Production, QA, and QC Engineers interested in enhancing product/service quality.

Lean management students and quality enthusiasts seeking expertise in Quality Improvement and Management.

Professionals aiming to deepen their knowledge and practical skills in quality management.

Please note: This is an introductory level course designed to provide skills and knowledge in Quality Improvement and Management but does not guarantee job placement.

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What's inside

Syllabus

Fundamentals of Quality Improvement
Module 1 : In this module, learners will delve into the fundamental principles and practices of quality improvement. Starting with an exploration of the concept of quality and its evolution, participants will understand the vital role quality plays in today's global landscape. Basic concepts related to quality, including the crucial role of customers in determining quality standards, will be elucidated. Moving forward, learners will grasp the principles underpinning quality improvement, understanding its purpose and necessity in organizational contexts. They will explore methods for creating high-quality products and services, along with basic tools and techniques essential for quality enhancement. Finally, the module will focus on the implementation of quality improvement through the PDCA (Plan-Do-Check-Act) cycle, emphasizing its application in real-world scenarios and the importance of continuous monitoring and improvement for sustained quality enhancement.
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Quality Management Systems and Tools
"Module 2: In this module, learners will embark on a comprehensive exploration of quality management systems and essential tools. Beginning with an elucidation of the core principles of quality management, learners will gain insights into the benefits of ISO registration and the requirements of ISO 9001 implementation. Through detailed discussions, they will understand the nuances of sector-specific standards within the ISO 9000 series. Advancing further, learners will delve into advanced quality management tools and techniques, examining their application across diverse industries. Real-life case studies will illustrate successful quality management strategies, while addressing challenges encountered and strategies for overcoming them. Finally, the module will culminate with a focus on statistical process control (SPC), emphasizing its importance in ensuring continuous quality improvement.
Enhancing Customer Satisfaction through Quality
"Module 3: In this Module, learners will explore strategies for enhancing customer satisfaction through quality initiatives. Beginning with an exploration of the foundations of customer satisfaction, participants will delve into the intricacies of understanding customer perception and the vital role of feedback in quality improvement. They will also learn how to translate customer needs into actionable requirements. Moving forward, learners will focus on building customer-centric quality strategies, including designing products and services with the customer in mind and engaging customers for quality enhancement. Real-life case studies will demonstrate how feedback can be effectively translated into action, along with best practices for maintaining high customer satisfaction. The module will conclude with a discussion on continuous improvement for customer satisfaction, emphasizing the importance of leveraging customer feedback and developing a customer-centric culture to adapt to future trends in customer satisfaction and quality management.

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Covers core concepts in quality improvement, like customer focus and continuous improvement
Provides hands-on experience with quality management tools and techniques
Teaches learners how to interpret and implement ISO 9000 standards for quality management
Stresses the importance of customer satisfaction as a key aspect of quality
In-depth exploration of advanced quality management tools and techniques, such as statistical process control
Provides real-life case studies to illustrate successful quality management strategies

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Quality Improvement and Management with these activities:
Review Six Sigma Principles
Reviewing Six Sigma principles will strengthen your existing knowledge base and refresh your understanding of the fundamentals of quality management and improvement.
Browse courses on Quality Improvement
Show steps
  • Read Six Sigma articles or books
  • Watch online videos or tutorials on Six Sigma principles
  • Attend a Six Sigma workshop or training program
Review 'The Lean Six Sigma Pocket Toolbook'
Reviewing 'The Lean Six Sigma Pocket Toolbook' will provide you with a compact and practical guide to essential quality improvement tools and techniques.
View Lean Six Sigma - An Introduction and Toolkit... on Amazon
Show steps
  • Read through the book and make notes
  • Identify specific tools and techniques relevant to your work
Learn about ISO 9000 series standards
Explore ISO 9000 series standards to gain a deeper understanding of their role in enhancing organizational processes and performance.
Browse courses on Quality Management Systems
Show steps
  • Attend an online tutorial or webinar on ISO 9000 standards.
  • Review articles or white papers on the benefits of ISO 9000 implementation.
  • Participate in discussions or forums related to ISO 9000 standards.
Eight other activities
Expand to see all activities and additional details
Show all 11 activities
Follow ISO 9000 Series Certification Tutorials
Following ISO 9000 series certification tutorials will increase your knowledge of the standards and best practices for implementing and maintaining a quality management system.
Browse courses on Quality Management Systems
Show steps
  • Identify relevant ISO 9000 standards
  • Find comprehensive tutorials or online courses on ISO 9000 certification
  • Follow the tutorials and complete the required assessments
Apply quality improvement tools and techniques
Practice applying quality improvement tools and techniques to enhance your understanding and proficiency.
Show steps
  • Identify an area for improvement in a real-world scenario.
  • Apply the PDCA cycle to implement a quality improvement plan.
  • Use statistical process control (SPC) techniques to monitor and analyze data.
  • Evaluate the effectiveness of your improvement efforts and make necessary adjustments.
Solve Quality Improvement Case Studies
Solving quality improvement case studies will enhance your ability to solve real-world quality issues and implement effective improvement strategies.
Browse courses on Process Improvement
Show steps
  • Find a collection of quality improvement case studies
  • Read and analyze the case studies
  • Develop and implement improvement plans based on the case studies
Participate in a Quality Management Study Group
Participating in a quality management study group will provide opportunities to discuss course concepts, share experiences, and learn from peers.
Show steps
  • Find or form a study group with fellow students
  • Set regular meeting times and topics for discussion
  • Actively participate in discussions and share insights
Develop a Quality Improvement Plan for a Real-World Process
Developing a quality improvement plan for a real-world process will allow you to apply your knowledge and skills to a practical scenario, resulting in tangible improvements.
Browse courses on Process Improvement
Show steps
  • Select a process within your organization or community for improvement
  • Conduct a thorough process analysis
  • Identify improvement opportunities and develop a plan
  • Implement the improvement plan and monitor its effectiveness
Develop a customer satisfaction improvement plan
Create a comprehensive plan to enhance customer satisfaction and build a customer-centric culture within an organization.
Browse courses on Customer Satisfaction
Show steps
  • Conduct customer surveys and gather feedback.
  • Analyze customer feedback and identify areas for improvement.
  • Develop and implement strategies to address customer needs and concerns.
  • Monitor and measure the effectiveness of your improvement efforts.
Create a Quality Management Blog or Article
Creating a quality management blog or article will reinforce your understanding of the concepts and allow you to share your knowledge with others.
Browse courses on Quality Management
Show steps
  • Choose a specific topic within quality management
  • Research and gather information from credible sources
  • Write a comprehensive blog post or article
Develop a Statistical Process Control (SPC) Chart for a Selected Process
Creating an SPC chart for a selected process will enhance your understanding of process variability and enable you to identify areas for improvement.
Browse courses on Statistical Process Control
Show steps
  • Select a process and collect relevant data
  • Choose an appropriate SPC chart type
  • Create the SPC chart and analyze the data
  • Identify patterns, trends, and areas for improvement

Career center

Learners who complete Quality Improvement and Management will develop knowledge and skills that may be useful to these careers:

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Course image
Effort
3 Weeks of Study, 4 hours/week
Level
Introductory
Via
Coursera
Institution
Board Infinity
Instructor
Board Infinity
Session
August 19, 2024 - September 16, 2024
Language
English
Good to know
Covers core concepts in quality improvement, like customer focus and continuous improvement
Provides hands-on experience with quality management tools and techniques
Teaches learners how to interpret and implement ISO 9000 standards for quality management
Stresses the importance of customer satisfaction as a key aspect of quality
In-depth exploration of advanced quality management tools and techniques, such as statistical process control
Provides real-life case studies to illustrate successful quality management strategies
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