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IT Service Quality Management

Frederico Aranha

To manage quality is to assure conformance to requirements based on customer needs. Learn how to become a quality management specialist and become a valuable ITSM professional in this course.

It's key to apply quality management concepts into IT services. In this course, IT Service Quality Management, you’ll learn how to continually improve IT services in any industry. First, you’ll explore overall quality management concepts. Next, you’ll discover strategical planning. Finally, you’ll learn how to apply quality management into projects, services, and IT governance. When you’re finished with this course, you’ll have the skills and knowledge needed to work on quality improvement projects.

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What's inside

Syllabus

Course Overview

Recalling Quality Management Key Concepts and Practices

Understanding Strategic Planning and Quality Improvement Projects

Applying Quality Management in IT Services

Good to know

Know what's good

, what to watch for

, and possible dealbreakers

Examines strategic planning, which is core for organizational success

Taught by Frederico Aranha, who are recognized for their work in the field of quality management

Teaches quality management concepts, which are highly relevant in the IT industry

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Activities

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Career center

Learners who complete IT Service Quality Management will develop knowledge and skills that may be useful to these careers:

IT Service Manager

IT Service Managers are responsible for planning, implementing, and managing IT services to ensure they meet the needs of the business. They work closely with customers and stakeholders to understand their requirements and manage service delivery. This course in Quality Management would be very useful to an IT Service Manager as its focus on quality management and continuous improvement aligns precisely with the job's responsibilities.

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IT Governance Professional

IT Governance Professionals provide guidance and advice on the implementation and maintenance of IT governance frameworks and policies. They work with senior management and stakeholders to establish policies and procedures for managing IT risks and ensuring compliance. This course in Quality Management could be very useful to an IT Governance Professional because it discusses strategies for improving quality and managing projects, which are important aspects of IT governance.

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Quality Assurance Manager

A Quality Assurance Manager typically plans and executes the quality assurance function in order to meet quality standards. They monitor processes to ensure quality. Overseeing and improving the quality of IT services is central to the role of a Quality Assurance Manager. This course covers several relevant concepts, including quality management concepts, strategic planning, and applying quality management into projects, which could help build a foundation for a career in this role.

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Quality Engineer

Quality Engineers define and implement standards and processes to ensure the quality of products and services. They work with teams to improve processes and identify areas for improvement. This course in Quality Management could be helpful to a Quality Engineer as it provides a comprehensive overview of quality management concepts and practices, which are essential for success in this role.

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IT Project Manager

An IT Project Manager coordinates, plans, and executes projects. They oversee and manage the project lifecycle from start to finish, including managing resources and ensuring that the project meets quality standards. The concepts taught in this Quality Management course could be beneficial to an individual pursuing a career as an IT Project Manager, as it delves into the importance of quality management and different strategies for improving quality.

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Business Analyst

Business Analysts work with stakeholders to understand their needs and develop solutions that meet those needs. They analyze business processes and identify areas for improvement. This course in Quality Management could be useful to a Business Analyst as it provides a framework for understanding quality management and continuous improvement, which are important for analyzing and improving business processes.

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IT Auditor

IT Auditors assess the effectiveness of IT controls and provide recommendations for improvement. They work with management to ensure that IT systems are secure and compliant with regulations. This course in Quality Management could be useful to an IT Auditor as it provides a foundation in quality management principles and practices, which are important for conducting effective audits.

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IT Consultant

IT Consultants provide advice and guidance to organizations on how to use IT effectively. They help organizations improve their IT systems and processes. This course in Quality Management could be useful to an IT Consultant as it provides a framework for understanding quality management and continuous improvement, which are important for providing effective consulting services.

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Software Engineer

Software Engineers design, develop, and test software systems. They work with teams to create software that meets the needs of users. This course in Quality Management may be useful to a Software Engineer as it provides a foundation in quality management principles and practices, which are important for developing high-quality software.

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IT Manager

IT Managers plan, implement, and manage IT systems and services. They work with teams to ensure that IT systems are aligned with business goals. This course in Quality Management could be helpful to an IT Manager as it provides a framework for understanding quality management and continuous improvement, which are important for managing IT systems effectively.

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Process Improvement Specialist

Process Improvement Specialists analyze business processes and identify areas for improvement. They work with teams to implement process improvements that increase efficiency and reduce costs. This course in Quality Management could be useful to a Process Improvement Specialist as it provides a framework for understanding quality management and continuous improvement, which are essential for improving business processes.

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Data Analyst

Data Analysts collect, analyze, and interpret data to help businesses make informed decisions. They work with teams to develop data-driven insights that can be used to improve business outcomes. This course in Quality Management may be useful to a Data Analyst as it provides a framework for understanding quality management and continuous improvement, which are important for analyzing data effectively.

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Quality Control Inspector

Quality Control Inspectors ensure that products and services meet quality standards. They inspect products and services and identify defects. This course in Quality Management could be helpful to a Quality Control Inspector as it provides a foundation in quality management principles and practices, which are essential for ensuring quality.

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Compliance Officer

Compliance Officers ensure that organizations comply with laws and regulations. They work with management to develop and implement compliance programs. This course in Quality Management may be useful to a Compliance Officer as it provides a framework for understanding quality management and continuous improvement, which are important for developing and implementing effective compliance programs.

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Risk Manager

Risk Managers identify and assess risks to organizations. They work with management to develop and implement risk management plans. This course in Quality Management may be useful to a Risk Manager as it provides a framework for understanding quality management and continuous improvement, which are important for identifying and managing risks effectively.

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Reading list

We've selected 11 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in IT Service Quality Management.

Maintenance and Reliability Best Practices