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Leire Ahedo
Gracias a este curso aprenderás a desarrollar un mapa de experiencia de usuario en Miro que te permitirá conocer que parte de tu negocio o servicio es mejorable. Miro es una herramienta que te permite utilizar pizarras virtuales infinitas y a colaborar en tiempo real con todo tu equipo, independientemente de donde se encuentren.
Read more
Gracias a este curso aprenderás a desarrollar un mapa de experiencia de usuario en Miro que te permitirá conocer que parte de tu negocio o servicio es mejorable. Miro es una herramienta que te permite utilizar pizarras virtuales infinitas y a colaborar en tiempo real con todo tu equipo, independientemente de donde se encuentren.
Read more
Gracias a este curso aprenderás a desarrollar un mapa de experiencia de usuario en Miro que te permitirá conocer que parte de tu negocio o servicio es mejorable. Miro es una herramienta que te permite utilizar pizarras virtuales infinitas y a colaborar en tiempo real con todo tu equipo, independientemente de donde se encuentren.
Para ello, te guiaremos desde cero para que aprendas que es un mapa de experiencia de usuario, cómo puede ayudarte a conocer la experiencia de usuario con tu producto/servicio y a como desarrollarlo con algunos casos de uso real. Después avanzaremos con Miro, desde el manejo básico, la utilización de plantillas y funcionalidades avanzadas.
Finalmente desarrollarás un proyecto de principio a fin donde utilices todo lo aprendido acerca del mapa de experiencia de usuario y de Miro.
Register for this course and see more details by visiting:
OpenCourser.com/course/uo397k/desarrollo
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What's inside
Syllabus
Visión general del proyecto
En este curso aprenderás a desarrollar un mapa de experiencia de usuario con Miro
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Enseña cómo desarrollar un mapa de experiencia de usuario en Miro, que puede ayudar a mejorar los negocios o servicios
Usa Miro, una herramienta para pizarras virtuales infinitas y colaboración en tiempo real
Tiene un proyecto de principio a fin en el que los alumnos aplican lo aprendido sobre el mapa de experiencia de usuario y Miro
El curso ofrece una visión general práctica del mapa de experiencia de usuario y Miro
Se centra en un uso del caso específico de Miro para desarrollar un mapa de experiencia de usuario
Impartido por Leire Ahedo, instructora experta en experiencia de usuario
Save this course
Save Desarrollo del mapa de experiencia del cliente con Miro to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Desarrollo del mapa de experiencia del cliente con Miro with these
activities:
Connect with experienced UX designers
Show steps
Gain valuable insights and guidance by connecting with experienced UX designers who can provide personalized support and advice.
Browse courses on
Mentorship
Show steps
-
Reach out to UX professionals in your network.
-
Attend industry events and introduce yourself to potential mentors.
-
Request informational interviews to learn from their experiences and perspectives.
Revise key concepts from UX design
Show steps
Strengthen your understanding of the fundamental principles of UX design, giving you a solid foundation for building effective user experiences.
Browse courses on
User Experience Design
Show steps
-
Review foundational concepts like user-centered design, usability, and information architecture.
-
Go through your notes or study materials on human-computer interaction and cognitive psychology.
-
Complete practice exercises on identifying and addressing common UX issues.
Become familiar with Miro's features
Show steps
Gain proficiency in using Miro's tools and features, enabling you to navigate and utilize the platform effectively.
Browse courses on
Miro
Show steps
-
Watch tutorial videos or read documentation on Miro's interface, templates, and collaboration features.
-
Explore Miro's template library and use them as a starting point for your own projects.
-
Practice using Miro's tools, such as sticky notes, shapes, and connectors, to create visual representations of ideas.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Develop a UX strategy for a chosen product/service
Show steps
Apply your knowledge to a practical project by developing a comprehensive UX strategy that identifies user needs and defines a roadmap for improvement.
Browse courses on
UX Strategy
Show steps
-
Choose a specific product or service that you're familiar with or interested in.
-
Conduct user research to understand their needs, pain points, and expectations.
-
Create a user journey map to visualize the user's experience with the product/service.
-
Develop a UX strategy document that outlines your research findings, design recommendations, and a roadmap for implementation.
Attend UX meetups or conferences
Show steps
Connect with industry professionals, exchange ideas, and learn about the latest trends and best practices in UX design.
Browse courses on
Networking
Show steps
-
Identify relevant UX meetups or conferences in your area.
-
Attend these events and actively participate in discussions and networking opportunities.
-
Exchange contact information with other attendees and follow up to build relationships.
Complete UX design exercises and challenges
Show steps
Sharpen your UX design skills through hands-on practice, improving your problem-solving and decision-making abilities.
Show steps
-
Find UX design exercises and challenges online or in books.
-
Work through these exercises and challenges, following the design process and using your knowledge of UX principles.
-
Review your solutions and identify areas for improvement.
Participate in UX design workshops
Show steps
Deepen your understanding and skills through interactive workshops led by experienced UX professionals, providing hands-on practice and feedback.
Show steps
-
Identify relevant UX design workshops that align with your interests and learning goals.
-
Attend these workshops and actively participate in exercises and discussions.
-
Apply the knowledge and techniques learned in your own UX design projects.
Contribute to open-source UX design projects
Show steps
Enhance your skills and give back to the UX community by participating in open-source projects, gaining experience in real-world collaborations.
Browse courses on
Community Involvement
Show steps
-
Identify open-source UX design projects that align with your interests and skillset.
-
Join the project community and contribute in areas such as design, documentation, or testing.
-
Collaborate with other contributors and learn from their perspectives and experiences.
Connect with experienced UX designers
Show steps
Gain valuable insights and guidance by connecting with experienced UX designers who can provide personalized support and advice.
Browse courses on
Mentorship
Show steps
Show steps
Show steps
- Reach out to UX professionals in your network.
- Attend industry events and introduce yourself to potential mentors.
- Request informational interviews to learn from their experiences and perspectives.
Revise key concepts from UX design
Show steps
Strengthen your understanding of the fundamental principles of UX design, giving you a solid foundation for building effective user experiences.
Browse courses on
User Experience Design
Show steps
Show steps
Show steps
- Review foundational concepts like user-centered design, usability, and information architecture.
- Go through your notes or study materials on human-computer interaction and cognitive psychology.
- Complete practice exercises on identifying and addressing common UX issues.
Become familiar with Miro's features
Show steps
Gain proficiency in using Miro's tools and features, enabling you to navigate and utilize the platform effectively.
Browse courses on
Miro
Show steps
Show steps
Show steps
- Watch tutorial videos or read documentation on Miro's interface, templates, and collaboration features.
- Explore Miro's template library and use them as a starting point for your own projects.
- Practice using Miro's tools, such as sticky notes, shapes, and connectors, to create visual representations of ideas.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Develop a UX strategy for a chosen product/service
Show steps
Apply your knowledge to a practical project by developing a comprehensive UX strategy that identifies user needs and defines a roadmap for improvement.
Browse courses on
UX Strategy
Show steps
Show steps
Show steps
- Choose a specific product or service that you're familiar with or interested in.
- Conduct user research to understand their needs, pain points, and expectations.
- Create a user journey map to visualize the user's experience with the product/service.
- Develop a UX strategy document that outlines your research findings, design recommendations, and a roadmap for implementation.
Attend UX meetups or conferences
Show steps
Connect with industry professionals, exchange ideas, and learn about the latest trends and best practices in UX design.
Browse courses on
Networking
Show steps
Show steps
Show steps
- Identify relevant UX meetups or conferences in your area.
- Attend these events and actively participate in discussions and networking opportunities.
- Exchange contact information with other attendees and follow up to build relationships.
Complete UX design exercises and challenges
Show steps
Sharpen your UX design skills through hands-on practice, improving your problem-solving and decision-making abilities.
Show steps
Show steps
Show steps
- Find UX design exercises and challenges online or in books.
- Work through these exercises and challenges, following the design process and using your knowledge of UX principles.
- Review your solutions and identify areas for improvement.
Participate in UX design workshops
Show steps
Deepen your understanding and skills through interactive workshops led by experienced UX professionals, providing hands-on practice and feedback.
Show steps
Show steps
Show steps
- Identify relevant UX design workshops that align with your interests and learning goals.
- Attend these workshops and actively participate in exercises and discussions.
- Apply the knowledge and techniques learned in your own UX design projects.
Contribute to open-source UX design projects
Show steps
Enhance your skills and give back to the UX community by participating in open-source projects, gaining experience in real-world collaborations.
Browse courses on
Community Involvement
Show steps
Show steps
Show steps
- Identify open-source UX design projects that align with your interests and skillset.
- Join the project community and contribute in areas such as design, documentation, or testing.
- Collaborate with other contributors and learn from their perspectives and experiences.
Career center
Learners who complete Desarrollo del mapa de experiencia del cliente con Miro will develop knowledge and skills
that may be useful to these careers:
Chief Customer Officer (CCO)
Chief Customer Officer (CCO)
The course may be useful for aspiring Chief Customer Officers (CCOs). The course covers the basics of UX mapping, which is a fundamental tool for understanding and improving the customer experience. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by CCOs for managing customer feedback, journey mapping, and designing customer-focused initiatives.
Chief Design Officer (CDO)
Chief Design Officer (CDO)
This course could be beneficial for those interested in a career as a Chief Design Officer (CDO). The course covers the basics of UX mapping, which is crucial for understanding and improving the user experience of digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by CDOs for managing design teams, setting design strategy, and overseeing the design process.
Chief Experience Officer (CXO)
Chief Experience Officer (CXO)
Aspiring Chief Experience Officers (CXOs) may find this course useful. The course covers the basics of UX mapping, which is a critical skill for understanding and improving the overall customer experience. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by CXOs for managing customer feedback, journey mapping, and designing customer-focused initiatives.
Product Director
Product Director
If you are interested in a career as a Product Director, this course could be valuable. The course covers the basics of UX mapping, which is essential for understanding and improving the user experience of digital products. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by Product Directors for managing product roadmaps, gathering stakeholder feedback, and planning product development.
Design Director
Design Director
For those considering a career as a Design Director, this course could be helpful. The course covers the basics of UX mapping, which is essential for understanding and improving the user experience of digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by Design Directors for managing design teams, setting design strategy, and overseeing the design process.
Customer Experience (CX) Manager
Customer Experience (CX) Manager
This course could be beneficial for aspiring Customer Experience (CX) Managers. The course covers the basics of UX mapping, which is a crucial skill for understanding and improving the customer experience. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool that is often used by CX Managers for managing customer feedback, journey mapping, and designing customer-focused initiatives.
User Experience (UX) Engineer
User Experience (UX) Engineer
The course may be useful for those interested in a career as a User Experience (UX) Engineer. The course covers the basics of UX mapping, which is essential for understanding and improving the user experience of digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool that is often used by UX Engineers for designing and developing user interfaces.
Design Researcher
Design Researcher
Aspiring Design Researchers may find this course useful. The course covers the basics of UX mapping, which is a fundamental tool for understanding and improving the user experience of digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by Design Researchers for conducting user research and creating visual representations of research findings.
Interaction Designer
Interaction Designer
This course could be beneficial for those interested in a career as an Interaction Designer. The course covers the basics of UX mapping, which is essential for designing and improving the interactions between users and digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by Interaction Designers for brainstorming, prototyping, and gathering feedback on interaction designs.
Service Designer
Service Designer
For those considering a career as a Service Designer, this course may be useful. The course covers the basics of UX mapping, which is a fundamental tool for designing and improving the user experience of services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool that is often used by Service Designers for brainstorming, prototyping, and gathering feedback on service designs.
Product Manager
Product Manager
If you are interested in a career as a Product Manager, this course could be helpful. The course covers the basics of UX mapping, which is essential for understanding and improving the user experience of digital products. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool often used by Product Managers for managing product roadmaps, gathering stakeholder feedback, and planning product development.
User Experience (UX) Researcher
User Experience (UX) Researcher
The course may be useful for aspiring User Experience (UX) Researchers. The course covers the basics of UX mapping, which is a fundamental tool for understanding and improving the user experience of digital products and services. Additionally, the course provides hands-on experience with Miro, a collaborative online whiteboard tool that is often used by UX Researchers for conducting user research and creating visual representations of research findings.
Web Designer
Web Designer
For those interested in a career as a Web Designer, this course could be beneficial. The course teaches the basics of UX mapping, which is a crucial skill for creating user-friendly and engaging websites. Additionally, the course covers Miro, a collaborative online whiteboard tool that is often used by Web Designers for brainstorming, prototyping, and gathering feedback on website designs.
Information Technology Analyst
Information Technology Analyst
This course may be useful for aspiring Information Technology Analysts. The course provides hands-on experience with Miro, a collaborative online whiteboard tool. This tool is commonly used by Information Technology Analysts to create visual representations of complex systems and processes, helping to improve communication and understanding. The course also covers the basics of user experience (UX) mapping, which is essential for designing and improving digital products and services.
For more career information including salaries, visit:
OpenCourser.com/course/uo397k/desarrollo
Reading list
We've selected 13 books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Desarrollo del mapa de experiencia del cliente con Miro.
Save
Provides a practical guide to Service Design, a human-centered approach to designing and delivering services. It valuable resource for anyone looking to improve the customer experience at their organization.
Save
Provides a step-by-step guide to creating customer experience maps. It practical resource for anyone looking to implement customer experience mapping in their organization.
Provides insights into how to build a successful startup. It helpful resource for anyone looking to launch a new business or innovate within an existing organization.
Save
Provides a comprehensive overview of customer experience mapping, including its benefits, challenges, and best practices. It valuable resource for anyone looking to develop or improve their customer experience mapping skills.
Save
Provides a practical guide to getting customers for a new business. It valuable resource for anyone looking to launch a new business or grow an existing one.
Provides a practical guide to building a successful startup. It valuable resource for anyone looking to launch a new business or grow an existing one.
Save
Este libro ofrece un marco paso a paso para realizar sprints de diseño, un proceso ágil para generar y probar nuevas ideas rápidamente, lo que puede ser valioso para mejorar la experiencia del cliente.
Provides a practical framework for creating a customer-centric culture in any organization. It valuable resource for anyone looking to improve the customer experience at their organization.
Provides a comprehensive guide to building a winning customer experience strategy. It helpful resource for anyone looking to improve the customer experience at their organization.
Provides a practical guide to building a successful startup using the Lean Startup methodology. It valuable resource for anyone looking to launch a new business or innovate within an existing organization.
Explores the concept of the experience economy, in which businesses compete for customers by creating memorable and engaging experiences. It thought-provoking read for anyone interested in the future of customer experience.
Provides insights into why successful companies often fail to innovate. It helpful resource for anyone looking to understand the challenges of innovation and how to overcome them.
Save
Este libro introduce el enfoque del Design Thinking, un proceso iterativo para resolver problemas y crear soluciones innovadoras.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/uo397k/desarrollo
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Effort
2 horas
Level
Introductory
Via
Coursera
Institution
Coursera Project Network
Instructor
Leire Ahedo
Language
Español
Good to know
Enseña cómo desarrollar un mapa de experiencia de usuario en Miro, que puede ayudar a mejorar los negocios o servicios
Usa Miro, una herramienta para pizarras virtuales infinitas y colaboración en tiempo real
Tiene un proyecto de principio a fin en el que los alumnos aplican lo aprendido sobre el mapa de experiencia de usuario y Miro
El curso ofrece una visión general práctica del mapa de experiencia de usuario y Miro
Se centra en un uso del caso específico de Miro para desarrollar un mapa de experiencia de usuario
Impartido por Leire Ahedo, instructora experta en experiencia de usuario
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