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Joe Natoli

Building a site, app or system that’s useful, usable and valuable is not easy. Why? Because you have to consider any number of user motivations, expectations, environments and possible actions. You have to figure out how to research, test and analyze to figure out what they want, what they need and what they’ll be willing to use.

And it’s likely you’ll have to do it with half the time and budget you really need.

Read more

Building a site, app or system that’s useful, usable and valuable is not easy. Why? Because you have to consider any number of user motivations, expectations, environments and possible actions. You have to figure out how to research, test and analyze to figure out what they want, what they need and what they’ll be willing to use.

And it’s likely you’ll have to do it with half the time and budget you really need.

UX Strategy Fundamentals walks you through the process of doing just that, step-by-step. You’ll learn how to make good UX decisions at every step of the design and development process, and you’ll see how those choices impact product quality and scope.

Whether you’re a designer, developer, UXer or are completely new to ALL of this, you’ll leave this course with a practical understanding of what makes great products great. And you’ll also understand the mechanics of making those products run smoothly, efficiently and with less stress. Taken from Joe Natoli's popular UX & Web Design Master Course taken by more than 7,000 students, this laser-focused course uses lectures and hands-on exercises, to teach you:

  • The Three Crucial Questions you must ask of every client, every project, every time
  • Simple methods for determining who your users really are
  • How to figure out which features and functions are truly important (and realistic)
  • Simple methods and tools for business stakeholder research
  • How to identify business goals — and get everyone to agree on them
  • How to identify true user needs — getting beyond what people say they need to what they actually need
  • How to connect user needs with product strategy
  • How to generate meaningful product requirements
  • How to determine and control the scope of any project
  • How to set the proper expectations for everyone involved and ensure there are no big, expensive surprises later

These are the same principles and methods I’ve used with the largest companies in the world for nearly three decades. I walk you through everything step-by-step and I only focus on what works. You’ll find clear, straightforward advice, simple tools and real-world examples.

UX Strategy Fundamentals will prove to you that strategy work isn’t just for experts, and it does not have to be complicated.

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What's inside

Learning objectives

  • Develop a clear, solid strategy for ux that applies to any kind of product or project
  • Use a simple method to determine which features and functions are truly important (and possible)
  • Understand who your stakeholders really are and what you need to know from each of them
  • Get all players in a project to agree on what constitutes value — both for users and for the business
  • Separate what people say they need from what they actually need
  • Uncover the things users don't know they need (but really do)
  • Connect user needs with product strategy and requirements
  • Determine and control the scope of any project
  • Set the proper expectations for everyone involved and ensure there are no big, expensive surprises later

Syllabus

Overview & Guidebook
Introduction
Determining Strategic Value
First: Why Are We DOING This?
Read more
Three Crucial Questions You MUST Ask
What's Actually Worth Doing?
What Are We Designing and Building?
What UX VALUE Does it Provide?
Exercise: Who Are Your Users?
Exercise: Determining Strategic Value
Determining User Needs and Business Goals
UX Isn't Just About Users: The UX Value Loop
Business Research: Clients (and Stakeholders) are People Too!
Identifying Business Goals
Exercise: What Are YOUR Business Goals?
User Research: Putting People First
Identifying User Needs
Decision Paths: Connecting User Needs with UX Strategy
Exercise: Create a Decision Path
Determining and Controlling Project Scope
UX-Focused Requirements: An Introduction
Generating Meaningful Requirements
The Three Kinds of UX Requirements
Documenting Requirements (Without Writing a Novel)
Defining and Controlling the Scope of Work
Controlling the Dreaded "Scope Creep"
Exercise: Smart Project Scoping
Planning for User Testing
Why Plan for User Testing NOW?
Creating a Test Plan: Who Are We Testing For?
Prioritizing Browser and Device Support
Decide What to Test: Functionality
Decide What to Test: Usability
Decide What to Test: Errors and Exceptions
Decide What to Test: Compatibility
Decide What to Test: Performance
Decide What to Test: Security
Wrap Up: UX Strategy Takeaways
Things to Remember

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores user experience design principles, which are fundamental in building effective digital products
Taught by Joe Natoli, who is recognized for his expertise in user experience design
Develops an understanding of user needs, which is critical for creating user-centric products
Examines various research methods, which are essential for gathering insights into user behavior
Provides a framework for defining and prioritizing product requirements, which is key for successful product development
Teaches how to manage and control project scope, which is crucial for staying on track and delivering successful products

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in UX Strategy Fundamentals with these activities:
Follow online tutorials on UX design tools
Familiarizes students with essential UX design tools and techniques.
Browse courses on User Experience Design
Show steps
  • Identify reputable online tutorials on UX design tools.
  • Follow the tutorials and complete the practice exercises.
Read 'Design of Everyday Things' by Donald Norman
Provides a deeper understanding of the principles of UX design.
Show steps
  • Read the book at a steady pace.
  • Take notes of key concepts, models, and examples.
  • Discuss the book's ideas with peers or online communities.
Read 'Lean UX' by Jeff Gothelf
Introduces the Lean UX approach to design, emphasizing iterative and user-centered design.
Show steps
  • Read the book thoroughly.
  • Apply the Lean UX principles to a personal project or existing product.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Attend a UX meet-up or conference
Provides opportunities to connect with UX professionals and learn from their experiences.
Browse courses on User Experience Design
Show steps
  • Research upcoming UX meet-ups or conferences.
  • Attend the event and actively participate in discussions.
Write a blog post on UX trends
Helps consolidate understanding of UX trends and share knowledge with others.
Browse courses on User Experience Design
Show steps
  • Research current UX trends.
  • Identify key insights and best practices.
  • Write a well-structured and informative blog post.
Become a mentor for junior UX designers
Helps reinforce understanding by sharing knowledge with others and fostering a supportive learning environment.
Browse courses on User Experience Design
Show steps
  • Identify opportunities to mentor junior UX designers.
  • Provide guidance, feedback, and support to your mentees.
  • Share your experiences and insights to help them grow professionally.
Build a UX portfolio project
Provides hands-on experience in applying UX principles to a real-world project.
Browse courses on User Experience Design
Show steps
  • Identify a problem or opportunity to solve with a UX solution.
  • Conduct user research to understand the needs of the target audience.
  • Design and prototype a solution.
  • Evaluate the design with users and iterate based on feedback.
  • Document the project and showcase it in a portfolio.
Contribute to an open-source UX project
Encourages collaboration, strengthens skills, and gives back to the UX community.
Browse courses on User Experience Design
Show steps
  • Find an open-source UX project that aligns with your interests.
  • Review the project's documentation and contribution guidelines.
  • Identify areas where you can contribute.
  • Submit a pull request with your contributions.

Career center

Learners who complete UX Strategy Fundamentals will develop knowledge and skills that may be useful to these careers:
UX Designer
UX Designers are responsible for the design and implementation of user interfaces for products. They must have a strong understanding of user experience and interaction design principles. This course may be particularly useful to UX Designers as it covers topics such as determining strategic value, identifying user needs, and controlling project scope. This course can help you build a strong foundation in the UX design process and the principles of user-centered design.
Product Manager
Product Managers are responsible for the planning, development, and launch of products. They must have a strong understanding of user needs and business goals. This course may be particularly useful to Product Managers as it covers topics such as determining strategic value, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of product management and how to apply them to the development of successful products.
Business Analyst
Business Analysts are responsible for analyzing business needs and developing solutions to improve business processes. This course may be particularly helpful to Business Analysts as it covers topics such as determining strategic value, identifying user needs, and developing business requirements.
Full-Stack Developer
Full-Stack Developers are responsible for the development of both the front-end and back-end of websites and applications. They must have a strong understanding of HTML, CSS, JavaScript, programming languages, and databases. This course may be particularly helpful to Full-Stack Developers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of full-stack development and how to apply them to the development of user interfaces.
Front-End Developer
Front-End Developers are responsible for the development of the user interface of websites and applications. They must have a strong understanding of HTML, CSS, and JavaScript. This course may be particularly helpful to Front-End Developers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of front-end development and how to apply them to the development of user interfaces.
Interaction Designer
Interaction Designers design the way that users interact with products. They must have a strong understanding of human-computer interaction principles. This course may be particularly useful to Interaction Designers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of interaction design and how to apply them to the design of user interfaces.
Information Architect
Information Architects design and organize the structure and navigation of websites, intranets, online communities, and software applications. This course may be particularly helpful to Information Architects as it covers topics such as user research, identifying user needs, and determining and controlling project scope. This course can help you build a solid understanding of the principles of information architecture and how to apply them to the design of user interfaces.
UX Content Strategist
UX Content Strategists are responsible for developing the content strategy for user interfaces. This course may be particularly helpful to UX Content Strategists as it covers topics such as user research, identifying user needs, and writing clear and concise content. This course can help you build a solid foundation in the principles of UX content strategy and how to apply them to the development of user interfaces.
User Experience Researcher
User Experience Researchers plan and carry out tests that inform the design of products. They develop research tools and methods to help measure and gauge user experience and interaction. This course may be particularly interesting to User Experience Researchers because it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a foundation in the concepts, methods, and tools of UX.
Visual Designer
Visual Designers are responsible for the visual design of products. They must have a strong understanding of design principles and aesthetics. This course may be particularly useful to Visual Designers as it covers topics such as determining strategic value, identifying user needs, and generating meaningful product requirements. This course can help you build a strong foundation in the principles of visual design and how to apply them to the design of user interfaces.
Back-End Developer
Back-End Developers are responsible for the development of the server-side of websites and applications. They must have a strong understanding of programming languages and databases. This course may be particularly helpful to Back-End Developers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of back-end development and how to apply them to the development of user interfaces.
Mobile App Developer
Mobile App Developers are responsible for the development of mobile applications. They must have a strong understanding of mobile operating systems and programming languages. This course may be particularly helpful to Mobile App Developers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of mobile app development and how to apply them to the development of user interfaces.
Web Developer
Web Developers are responsible for the development of websites. They must have a strong understanding of HTML, CSS, and JavaScript. This course may be particularly helpful to Web Developers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a solid foundation in the principles of web development and how to apply them to the development of user interfaces.
Technical Writer
Technical Writers are responsible for creating documentation for software and other technical products. This course may be particularly useful to Technical Writers as it covers topics such as user research, identifying user needs, and writing clear and concise documentation. This course can help you build a solid foundation in the principles of technical writing and how to apply them to the development of user documentation.
Software Engineer
Software Engineers are responsible for the design, development, and maintenance of software systems. They must have a strong understanding of computer science fundamentals. This course may be particularly helpful to Software Engineers as it covers topics such as user research, identifying user needs, and generating meaningful product requirements. This course can help you build a foundation in the principles of software engineering and how to apply them to the development of user interfaces.

Reading list

We've selected 14 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in UX Strategy Fundamentals.
This practical book supplements the course's discussion on strategy with examples and interviews from some of the world's best UX designers.
Provides a collection of principles, patterns, and case studies to supplement UX strategy with practical product design.
This classic book in the field of information architecture provides a foundation in structuring and organizing web information that is useful for UX designers.
This classic book in the field of design provides insights into how to design products and services that are user-friendly and intuitive.
Provides a collection of design principles that are useful for UX strategists.
Provides a practical guide to web form design, which valuable skill for UX strategists.

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