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This course is meticulously designed for HR, Employee Relations, Ethics, and Compliance professionals tasked with the critical responsibility of conducting internal investigations within organizations. Through seven in-depth modules, learners will acquire the skills and knowledge necessary for organizing, gathering evidence, conducting interviews, and report writing, all essential components in the investigation of workplace complaints such as harassment, discrimination, or ethics violations. Equip yourself to manage investigations effectively and uphold integrity within your workplace.

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This course is meticulously designed for HR, Employee Relations, Ethics, and Compliance professionals tasked with the critical responsibility of conducting internal investigations within organizations. Through seven in-depth modules, learners will acquire the skills and knowledge necessary for organizing, gathering evidence, conducting interviews, and report writing, all essential components in the investigation of workplace complaints such as harassment, discrimination, or ethics violations. Equip yourself to manage investigations effectively and uphold integrity within your workplace.

This module also provides a thorough overview of legal considerations and internal policy requirements.

Module 2: Initial Suspicion And Initial Information Gathering

Learn the critical first steps in response to initial suspicions, including the principles of confidentiality, initial investigative methods, and the importance of assuming suspicions are true for the sake of the investigation. Explore hypothesis development, fact establishment, and when to seek external support, complemented by a practical case study.

Module 3: Planning An Internal Investigation

This module guides you through developing a comprehensive investigation plan, defining goals, scope, timeline, and team roles. Learn how to address potential operational issues, establish authority lines, and prepare your organization for the investigation process through detailed planning and resource allocation.

Module 4: Collection and Evaluation of Evidence

Focus on the principles of collecting and evaluating evidence, understanding the difference between types of evidence, and managing the chain of custody. This module emphasizes the authenticity, veracity, and reliability of evidence, teaching you to distinguish between fact and opinion and handle evidence correctly.

Module 5: Interviews In Internal Investigations

Delve into the art of conducting interviews during investigations, distinguishing between information-gathering and admission-seeking interviews. Learn how to plan and prepare interview questions, perform interviews effectively, and observe and listen for crucial insights. The module concludes with strategies for post-interview document collection and review.

Module 6: Report Writing

Master the skill of report writing in internal investigations, understanding the purpose, structure, and presentation of evidence within a report. Learn the characteristics of a good report and how to conclude and communicate your findings effectively.

Module 7: Concluding the Internal Investigation

Learn what steps to take after an investigation is concluded, including updating internal controls, reviewing existing processes and procedures, performing risk analysis, and understanding record retention. This final module ensures you can close investigations with thoroughness and foresight.

Join this course to become proficient in conducting internal investigations, ensuring your organization maintains its integrity by effectively addressing and investigating allegations of misconduct.

✓ Expert Instruction: Benefit from the insights and experiences of seasoned professionals in internal investigations.

✓ Flexible Learning Environment: Access our course from anywhere, at any time, through our state-of-the-art online platform, designed for busy professionals.

✓ Professional Certification: Earn a distinguished certification issued by the Financial Crime Academy that showcases your expertise in internal investigations with an understanding of its importance within the compliance, risk management, and anti-financial crime landscape.

Whether you're looking to enhance your existing skills or gain new expertise in handling allegations of harassment, discrimination, or ethics violations effectively, this course will provide you with the comprehensive knowledge and practical tools needed to conduct thorough and impactful internal investigations.

Important. This course, similar to the Financial Crime Academy's Certificate in Internal Investigations, is available on Udemy to support FCA's mission of making professional education more widely accessible. Completion via Udemy grants a certificate of completion only without access to FCA's platform, support, or a verifiable certificate ID. Courses on Udemy do not count towards FCA's

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Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Examines internal investigation as a critical component of workplace integrity and compliance, making it highly relevant to the roles of HR, Employee Relations, Ethics, and Compliance professionals
Provides a deep dive into conducting interviews in internal investigations, covering vital aspects like information-gathering and admission-seeking techniques
Provides a comprehensive overview of legal considerations and internal policy requirements, ensuring compliance with regulatory and ethical standards
Covers the entire process of internal investigations, from initial suspicion and information gathering to concluding the investigation and updating internal controls
Offers expert instruction from seasoned professionals in the field of internal investigations, ensuring the quality and credibility of the course content
Provides a certificate of completion from the Financial Crime Academy, showcasing expertise in internal investigations and its importance in corporate governance

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Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in Complete Forensic and Internal Investigations Masterclass with these activities:
Active Listening and Empathetic Communication Practice
Enhance your ability to actively listen and communicate empathetically, fostering trust and rapport in your investigations.
Browse courses on Communication Skills
Show steps
  • Practice active listening by repeating back what others say and asking clarifying questions.
  • Identify and practice using empathetic language to build rapport and put interviewees at ease.
Peer Mentoring: Share Your Investigation Insights
Engage with fellow learners, sharing your experiences and insights to reinforce your understanding and support others' learning journeys.
Show steps
  • Connect with a peer who is also taking the course.
  • Set up regular virtual or in-person meetings to discuss the course material and share experiences.
  • Provide feedback on each other's investigation plans or interview techniques.
Review HR compliance websites
Familiarise yourself with different HR compliance websites to have a strong foundational understanding of HR compliance.
Show steps
  • Visit the websites of the Equal Employment Opportunity Commission (EEOC) and the Society for Human Resource Management (SHRM).
  • Read the materials on these websites.
  • Take the time to understand the different laws and regulations that apply to HR compliance.
  • Think about how these laws and regulations apply to the organisation you work for.
Six other activities
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Review Workplace Harassment and Discrimination Policies
Refresh your understanding of workplace policies to ensure you have a solid foundation for conducting effective internal investigations.
Browse courses on Workplace Harassment
Show steps
  • Read your organization's harassment and discrimination policies thoroughly.
  • Review any relevant case law or regulations related to workplace harassment and discrimination.
  • Identify any gaps or inconsistencies in your organization's policies.
Conduct mock interviews
Practice your interviewing skills by conducting mock interviews. This will help you develop the skills you need to conduct effective internal investigations.
Browse courses on Interviewing Skills
Show steps
  • Find a partner who is willing to practice with you.
  • Choose a scenario to investigate.
  • Conduct the interview.
  • Debrief the interview.
Evidence Evaluation and Chain of Custody Exercises
Strengthen your ability to assess the validity and significance of evidence, ensuring the integrity of your investigations.
Show steps
  • Review the principles of evidence evaluation and the chain of custody.
  • Analyze a series of evidence samples and determine their potential relevance and authenticity.
  • Practice documenting and maintaining the chain of custody for evidence.
Prepare an Investigation Plan for a Hypothetical Workplace Issue
Develop a comprehensive plan to guide your investigations, ensuring a structured and efficient approach.
Show steps
  • Identify the alleged misconduct and define the scope of the investigation.
  • Establish a timeline and allocate resources for the investigation.
  • Determine the methods of evidence collection and analysis.
  • Identify potential witnesses and prepare interview questions.
  • Outline the structure and content of the investigation report.
Scenario-Based Interview Role-Play
Sharpen your interviewing skills through practical role-play exercises, enhancing your ability to gather crucial information.
Browse courses on Interviewing Techniques
Show steps
  • Review the provided case study and identify key interview objectives.
  • Prepare a list of open-ended and specific questions to guide the interview.
  • Conduct a role-play interview with a peer or colleague.
  • Reflect on the interview and identify areas for improvement.
Case Study Analysis: Ethical Dilemmas in Internal Investigations
Grapple with real-world ethical dilemmas and develop strategies to navigate them, ensuring integrity and fairness in your investigations.
Browse courses on Ethical Considerations
Show steps
  • Read and analyze the provided case study.
  • Identify the ethical issues and potential conflicts of interest.
  • Develop a plan to address the ethical concerns while maintaining the integrity of the investigation.
  • Present your analysis and recommendations to a group for feedback.
  • Reflect on the experience and identify lessons learned for handling future ethical challenges.

Career center

Learners who complete Complete Forensic and Internal Investigations Masterclass will develop knowledge and skills that may be useful to these careers:
Compliance Officer
Compliance Officers work to ensure their company or organization adheres to both external laws and regulations and internal policies and procedures. Having a comprehensive knowledge of legal considerations and internal policy requirements is essential to being successful in this role, and this course provides a thorough overview of these key components.
Risk Manager
Risk Managers develop and implement plans to minimize the negative effects of risk and uncertainty on an organization. Having a deep understanding of the principles and practices of internal investigations is necessary to successfully identify and mitigate a wide range of potential risks.
Forensic Accountant
Forensic Accountants investigate financial information to uncover fraud or other financial crimes and to provide expert testimony in legal proceedings. This course's focus on collecting, evaluating, and handling evidence would provide a strong foundation for those who wish to enter this career.
Internal Auditor
Internal Auditors evaluate and improve the effectiveness of risk management, control, and governance processes and ensure organizations operate efficiently.
Ethics and Compliance Officer
Ethics and Compliance Officers ensure compliance with both external laws and regulations and company policies and procedures in a range of areas, including workplace conduct and financial reporting. This course's emphasis on maintaining integrity in the workplace and understanding legal considerations and internal policy requirements is directly relevant to this role.
Security Manager
Security Managers plan and direct security programs and activities to protect organizations from a variety of threats, including financial fraud, theft, and workplace violence. This course provides the skills and knowledge needed to conduct thorough investigations in these areas, a critical component of ensuring a secure environment.
Human Resources Manager
Human Resources Managers plan, direct, and coordinate the administrative functions of an organization, including employee relations and compliance. This course provides the tools and techniques needed to conduct internal investigations into workplace complaints, such as harassment, discrimination, or ethics violations, a key responsibility of HR professionals.
Legal Counsel
Legal Counsel advises organizations on legal matters, including compliance with laws and regulations, and represents them in legal proceedings. This course's focus on legal considerations and report writing would be helpful in building a foundation for those who wish to enter this career.
Investigator
Investigators conduct investigations into a variety of matters, including accidents, crimes, and insurance claims. This course's focus on the principles and practices of conducting thorough and effective investigations would be helpful for those who wish to enter this career.
Fraud Investigator
Fraud Investigators investigate allegations of fraud and other financial crimes. This course's focus on the principles and practices of conducting thorough and effective investigations would be helpful for those who wish to enter this career.
Auditor
Auditors examine and evaluate the financial records of organizations to ensure accuracy and compliance with laws and regulations. This course's emphasis on collecting and evaluating evidence and understanding legal considerations and internal policy requirements would be helpful for those who wish to enter this career.
Special Agent
Special Agents investigate violations of federal laws, including financial crimes, fraud, and cybercrimes. This course may be useful to those who wish to enter this career by providing a foundation in the principles and practices of conducting thorough and effective investigations.
Corporate Investigator
Corporate Investigators investigate allegations of misconduct and other violations of company policies and procedures. This course's focus on the principles and practices of conducting thorough and effective investigations would be helpful for those who wish to enter this career.
Loss Prevention Manager
Loss Prevention Managers develop and implement plans to minimize the risk of loss from theft, fraud, and other crimes. This course's focus on the principles and practices of conducting thorough and effective investigations would be helpful for those who wish to enter this career.
Compliance Manager
Compliance Managers develop and implement compliance programs to ensure that organizations comply with laws and regulations. This course's focus on legal considerations and internal policy requirements would be helpful for those who wish to enter this career.

Reading list

We've selected six books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Complete Forensic and Internal Investigations Masterclass.
Provides a comprehensive overview of corporate fraud, including its different types, how it is detected and prevented, and how to respond to it. It valuable resource for anyone who works in the field of fraud prevention or detection.
Practical guide to the art of investigation and valuable resource for professionals in this field.
Provides an overview of the psychology of deception and valuable resource for professionals in this field.

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