This course is meticulously designed for HR, Employee Relations, Ethics, and Compliance professionals tasked with the critical responsibility of conducting internal investigations within organizations. Through seven in-depth modules, learners will acquire the skills and knowledge necessary for organizing, gathering evidence, conducting interviews, and report writing, all essential components in the investigation of workplace complaints such as harassment, discrimination, or ethics violations. Equip yourself to manage investigations effectively and uphold integrity within your workplace.
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This course is meticulously designed for HR, Employee Relations, Ethics, and Compliance professionals tasked with the critical responsibility of conducting internal investigations within organizations. Through seven in-depth modules, learners will acquire the skills and knowledge necessary for organizing, gathering evidence, conducting interviews, and report writing, all essential components in the investigation of workplace complaints such as harassment, discrimination, or ethics violations. Equip yourself to manage investigations effectively and uphold integrity within your workplace.
This course is meticulously designed for HR, Employee Relations, Ethics, and Compliance professionals tasked with the critical responsibility of conducting internal investigations within organizations. Through seven in-depth modules, learners will acquire the skills and knowledge necessary for organizing, gathering evidence, conducting interviews, and report writing, all essential components in the investigation of workplace complaints such as harassment, discrimination, or ethics violations. Equip yourself to manage investigations effectively and uphold integrity within your workplace.
This module also provides a thorough overview of legal considerations and internal policy requirements.
Module 2: Initial Suspicion And Initial Information Gathering
Learn the critical first steps in response to initial suspicions, including the principles of confidentiality, initial investigative methods, and the importance of assuming suspicions are true for the sake of the investigation. Explore hypothesis development, fact establishment, and when to seek external support, complemented by a practical case study.
Module 3: Planning An Internal Investigation
This module guides you through developing a comprehensive investigation plan, defining goals, scope, timeline, and team roles. Learn how to address potential operational issues, establish authority lines, and prepare your organization for the investigation process through detailed planning and resource allocation.
Module 4: Collection and Evaluation of Evidence
Focus on the principles of collecting and evaluating evidence, understanding the difference between types of evidence, and managing the chain of custody. This module emphasizes the authenticity, veracity, and reliability of evidence, teaching you to distinguish between fact and opinion and handle evidence correctly.
Module 5: Interviews In Internal Investigations
Delve into the art of conducting interviews during investigations, distinguishing between information-gathering and admission-seeking interviews. Learn how to plan and prepare interview questions, perform interviews effectively, and observe and listen for crucial insights. The module concludes with strategies for post-interview document collection and review.
Module 6: Report Writing
Master the skill of report writing in internal investigations, understanding the purpose, structure, and presentation of evidence within a report. Learn the characteristics of a good report and how to conclude and communicate your findings effectively.
Module 7: Concluding the Internal Investigation
Learn what steps to take after an investigation is concluded, including updating internal controls, reviewing existing processes and procedures, performing risk analysis, and understanding record retention. This final module ensures you can close investigations with thoroughness and foresight.
Join this course to become proficient in conducting internal investigations, ensuring your organization maintains its integrity by effectively addressing and investigating allegations of misconduct.
✓ Expert Instruction: Benefit from the insights and experiences of seasoned professionals in internal investigations.
✓ Flexible Learning Environment: Access our course from anywhere, at any time, through our state-of-the-art online platform, designed for busy professionals.
✓ Professional Certification: Earn a distinguished certification issued by the Financial Crime Academy that showcases your expertise in internal investigations with an understanding of its importance within the compliance, risk management, and anti-financial crime landscape.
Whether you're looking to enhance your existing skills or gain new expertise in handling allegations of harassment, discrimination, or ethics violations effectively, this course will provide you with the comprehensive knowledge and practical tools needed to conduct thorough and impactful internal investigations.
Important. This course, similar to the Financial Crime Academy's Certificate in Internal Investigations, is available on Udemy to support FCA's mission of making professional education more widely accessible. Completion via Udemy grants a certificate of completion only without access to FCA's platform, support, or a verifiable certificate ID. Courses on Udemy do not count towards FCA's
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Activities
Active Listening and Empathetic Communication Practice
Show steps
Enhance your ability to actively listen and communicate empathetically, fostering trust and rapport in your investigations.
Browse courses on
Communication Skills
Show steps
-
Practice active listening by repeating back what others say and asking clarifying questions.
-
Identify and practice using empathetic language to build rapport and put interviewees at ease.
Peer Mentoring: Share Your Investigation Insights
Show steps
Engage with fellow learners, sharing your experiences and insights to reinforce your understanding and support others' learning journeys.
Show steps
-
Connect with a peer who is also taking the course.
-
Set up regular virtual or in-person meetings to discuss the course material and share experiences.
-
Provide feedback on each other's investigation plans or interview techniques.
Review HR compliance websites
Show steps
Familiarise yourself with different HR compliance websites to have a strong foundational understanding of HR compliance.
Show steps
-
Visit the websites of the Equal Employment Opportunity Commission (EEOC) and the Society for Human Resource Management (SHRM).
-
Read the materials on these websites.
-
Take the time to understand the different laws and regulations that apply to HR compliance.
-
Think about how these laws and regulations apply to the organisation you work for.
Six other activities
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Show all nine activities
Review Workplace Harassment and Discrimination Policies
Show steps
Refresh your understanding of workplace policies to ensure you have a solid foundation for conducting effective internal investigations.
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Workplace Harassment
Show steps
-
Read your organization's harassment and discrimination policies thoroughly.
-
Review any relevant case law or regulations related to workplace harassment and discrimination.
-
Identify any gaps or inconsistencies in your organization's policies.
Conduct mock interviews
Show steps
Practice your interviewing skills by conducting mock interviews. This will help you develop the skills you need to conduct effective internal investigations.
Browse courses on
Interviewing Skills
Show steps
-
Find a partner who is willing to practice with you.
-
Choose a scenario to investigate.
-
Conduct the interview.
-
Debrief the interview.
Evidence Evaluation and Chain of Custody Exercises
Show steps
Strengthen your ability to assess the validity and significance of evidence, ensuring the integrity of your investigations.
Show steps
-
Review the principles of evidence evaluation and the chain of custody.
-
Analyze a series of evidence samples and determine their potential relevance and authenticity.
-
Practice documenting and maintaining the chain of custody for evidence.
Prepare an Investigation Plan for a Hypothetical Workplace Issue
Show steps
Develop a comprehensive plan to guide your investigations, ensuring a structured and efficient approach.
Show steps
-
Identify the alleged misconduct and define the scope of the investigation.
-
Establish a timeline and allocate resources for the investigation.
-
Determine the methods of evidence collection and analysis.
-
Identify potential witnesses and prepare interview questions.
-
Outline the structure and content of the investigation report.
Scenario-Based Interview Role-Play
Show steps
Sharpen your interviewing skills through practical role-play exercises, enhancing your ability to gather crucial information.
Browse courses on
Interviewing Techniques
Show steps
-
Review the provided case study and identify key interview objectives.
-
Prepare a list of open-ended and specific questions to guide the interview.
-
Conduct a role-play interview with a peer or colleague.
-
Reflect on the interview and identify areas for improvement.
Case Study Analysis: Ethical Dilemmas in Internal Investigations
Show steps
Grapple with real-world ethical dilemmas and develop strategies to navigate them, ensuring integrity and fairness in your investigations.
Browse courses on
Ethical Considerations
Show steps
-
Read and analyze the provided case study.
-
Identify the ethical issues and potential conflicts of interest.
-
Develop a plan to address the ethical concerns while maintaining the integrity of the investigation.
-
Present your analysis and recommendations to a group for feedback.
-
Reflect on the experience and identify lessons learned for handling future ethical challenges.
Active Listening and Empathetic Communication Practice
Show steps
Enhance your ability to actively listen and communicate empathetically, fostering trust and rapport in your investigations.
Browse courses on
Communication Skills
Show steps
- Practice active listening by repeating back what others say and asking clarifying questions.
- Identify and practice using empathetic language to build rapport and put interviewees at ease.
Peer Mentoring: Share Your Investigation Insights
Show steps
Engage with fellow learners, sharing your experiences and insights to reinforce your understanding and support others' learning journeys.
Show steps
- Connect with a peer who is also taking the course.
- Set up regular virtual or in-person meetings to discuss the course material and share experiences.
- Provide feedback on each other's investigation plans or interview techniques.
Review HR compliance websites
Show steps
Familiarise yourself with different HR compliance websites to have a strong foundational understanding of HR compliance.
Show steps
- Visit the websites of the Equal Employment Opportunity Commission (EEOC) and the Society for Human Resource Management (SHRM).
- Read the materials on these websites.
- Take the time to understand the different laws and regulations that apply to HR compliance.
- Think about how these laws and regulations apply to the organisation you work for.
Review Workplace Harassment and Discrimination Policies
Show steps
Refresh your understanding of workplace policies to ensure you have a solid foundation for conducting effective internal investigations.
Browse courses on
Workplace Harassment
Show steps
- Read your organization's harassment and discrimination policies thoroughly.
- Review any relevant case law or regulations related to workplace harassment and discrimination.
- Identify any gaps or inconsistencies in your organization's policies.
Conduct mock interviews
Show steps
Practice your interviewing skills by conducting mock interviews. This will help you develop the skills you need to conduct effective internal investigations.
Browse courses on
Interviewing Skills
Show steps
- Find a partner who is willing to practice with you.
- Choose a scenario to investigate.
- Conduct the interview.
- Debrief the interview.
Evidence Evaluation and Chain of Custody Exercises
Show steps
Strengthen your ability to assess the validity and significance of evidence, ensuring the integrity of your investigations.
Show steps
- Review the principles of evidence evaluation and the chain of custody.
- Analyze a series of evidence samples and determine their potential relevance and authenticity.
- Practice documenting and maintaining the chain of custody for evidence.
Prepare an Investigation Plan for a Hypothetical Workplace Issue
Show steps
Develop a comprehensive plan to guide your investigations, ensuring a structured and efficient approach.
Show steps
- Identify the alleged misconduct and define the scope of the investigation.
- Establish a timeline and allocate resources for the investigation.
- Determine the methods of evidence collection and analysis.
- Identify potential witnesses and prepare interview questions.
- Outline the structure and content of the investigation report.
Scenario-Based Interview Role-Play
Show steps
Sharpen your interviewing skills through practical role-play exercises, enhancing your ability to gather crucial information.
Browse courses on
Interviewing Techniques
Show steps
- Review the provided case study and identify key interview objectives.
- Prepare a list of open-ended and specific questions to guide the interview.
- Conduct a role-play interview with a peer or colleague.
- Reflect on the interview and identify areas for improvement.
Case Study Analysis: Ethical Dilemmas in Internal Investigations
Show steps
Grapple with real-world ethical dilemmas and develop strategies to navigate them, ensuring integrity and fairness in your investigations.
Browse courses on
Ethical Considerations
Show steps
- Read and analyze the provided case study.
- Identify the ethical issues and potential conflicts of interest.
- Develop a plan to address the ethical concerns while maintaining the integrity of the investigation.
- Present your analysis and recommendations to a group for feedback.
- Reflect on the experience and identify lessons learned for handling future ethical challenges.
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Internal Auditor
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Security Manager
Human Resources Manager
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Investigator
Fraud Investigator
Auditor
Special Agent
Corporate Investigator
Loss Prevention Manager
Compliance Manager
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