Value and Business Decision Making

The Specialization is part of a program designed for an audience interested in working for, or creating, social businesses and anyone who wants to use modern frameworks and tools to understand how value is created for an individual, a company and social business. Since social businesses take on inherently more complex missions - by design, they are set up to address social issues - the task of understanding and evaluating opportunities aimed at addressing social issues requires a deeper understanding of the strengths and weaknesses of modern frameworks and tools. Arguably, all businesses try and impact society. This is the main reason why the Specialization has both analytical rigor and real-world applicability. My hope is that by the end of the Specialization we will be ready to evaluate, understand, and even create social businesses. This is a journey that will start with value to an individual and then gradually understand value created by regular businesses and, finally, tackle value creation by a social business. We will however not wait till the end of the Specialization to start thinking seriously about how social businesses are distinct from regular businesses. The good news is that you have already been exposed to a great course on social business – with world-known experts sharing their views, followed by an engaging and framework-based approach to consider how to identify a social problem and then develop an approach to addressing it using a multi-stakeholder approach. To motivate folks to understand the complexity of evaluating a social business, I will start by sharing some publicly available articles on what popular thinking is about social business, on how to measure social value and some real-world examples. I will do so gradually over the four courses, without testing, but with reflection exercises built in at the beginning and the end of each course. I have managed the Social Venture Fund (SVF) at the University of Michigan for over a decade now and we evaluate and invest in social businesses. I also recently launched the International Investment Fund (IIF) in India that evaluates, supports and invests in small- and medium-sized businesses. I will share cases written by me and my students related to this work, but please do not distribute them. The purpose of the reflection exercises is meant for you to gradually gain exposure to the complexities of social businesses and measuring social value. You are not expected to be able to value the businesses described in the cases, but to keep them in mind and reflect on the frameworks and tools you are introduced to and their applicability to decision-making in social businesses. While you will not be tested on specifics in the reflection portions of this Specialization, maintaining a personal journal on important issues throughout the Specialization will really help so you prepare for the challenging work on the project on a social business following successful completion of the Specialization. You will hopefully realize that the framework and tools provided in the Specialization will not only help you in any business, but also are the same for a social business. You will hopefully realize that, at the end of the day, it is all about intent and what you produce/provide and to whom and how. And what is readily measurable and verifiable may be one of the key differences between a regular and a truly social business – everything, eventually, is about quantity times price of what you have to offer. Most businesses focus on producing goods and services that have readily available markets and therefore prices. Perhaps the key difference in understanding and managing a social business versus a regular business is its focus on issues beyond an individual and a desire to provide goods and services that are not priced and therefore rewarded by free markets because they benefit society and cannot be captured by corporations. This, in turn, makes a social business all the more challenging to create and manage.