ITIL® 4 Managing Professional Transition

Customers and service providers often don't know where to start when it comes to value co-creation. In this course, ITIL® 4 Managing Professional Transition: Drive Stakeholder Value, you’ll learn the details about the steps of the ITIL® 4 customer journey which provides guidance in starting value co-creation. First, you'll delve into developing an understanding for the customer journey. Next, you'll explore how to shape demand and define service offerings. Finally, you'll discover how to validate value and ensure the continual co-creation of value. By the end of the course, you'll be enabled to develop and maintain effective relationships with stakeholders while guiding them through the steps in the customer journey, and will have the tools to facilitate value co-creation and customer outcomes while efficiently managing costs and risks.