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The hidden value – Lean in manufacturing and services

Aurélie Delemarle, Ph.D, Dr. Thomas Frost, Elsa Blume, and Salvatore Cali

Lean is a powerful methodology that enables managers and employees to shift their mindset and helps companies to keep their business sustainable by creating competitive advantage. Today, in an increasingly complex and dynamic world, where companies struggle to maintain competitive advantage, Lean is more important than ever.

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Lean is a powerful methodology that enables managers and employees to shift their mindset and helps companies to keep their business sustainable by creating competitive advantage. Today, in an increasingly complex and dynamic world, where companies struggle to maintain competitive advantage, Lean is more important than ever.

This course combines the experience of many senior experts and practitioners from the Boston Consulting Group and École des Ponts, and brings perspectives on Lean in manufacturing and services. It offers strong topic foundation as well as deep practical insights into the art of continuous improvement.

In this course, you will learn:

- why Lean is a key driver for sustainable competitive advantage

- how different companies can leverage Lean to create value both in manufacturing and services

- what it takes to drive a Lean transformation and build a culture of continuous improvement

- how new technologies impact traditional lean practices

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What's inside

Syllabus

How Lean benefits companies
How to apply Lean to improve manufacturing
How to apply Lean to improve services
Read more
Lean as a new mindset to drive transformation

Good to know

Know what's good
, what to watch for
, and possible dealbreakers
Explores Lean, a methodology for companies to achieve competitive advantage
Involves instructors from the Boston Consulting Group and École des Ponts, providing industry and academic expertise
Covers Lean applications in both manufacturing and services
Examines the role of technology in contemporary Lean practices
May require some prior knowledge of Lean principles
Primarily focuses on Lean in business contexts

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Reviews summary

Lean in manufacturing & services

According to students, this course presents learners with valuable lean tools and insights for improving business processes in both manufacturing and services. The videos are short, clear, and supported by examples and visualizations. The course is well-structured, with a strong emphasis on practical applications and real-world examples. Students appreciate the peer-reviewed assessments, which enhance their understanding of the lean methodology. Overall, learners say that this course provides a comprehensive and engaging introduction to lean principles and their implementation in various industries.
Developed by industry experts and academic institutions, ensuring a high level of academic rigor and credibility.
"A very well prepared course, with instructores experts in the materia."
"Un curso bien preparado, con instructores expertos en la materia."
Provides peer-graded assignments to enhance understanding and foster collaboration.
"The most useful thing was to discover the main tools of lean management."
"the practice, assignment and peer-graded was very useful to add more understanding."
Tailors content to both manufacturing and service industries, highlighting specific lean applications in each.
"This course has given us a strong foundation on Lean Manufacturing."
"The course was systematically designed, more importantly, filled with practical concepts and examples."
Provides clear and concise explanations of complex concepts through engaging videos and visuals.
"short videos explaining the ideas supported by examples and visualizations"
"Great course, short videos explaining the ideas supported by examples and visualizations."
Offers practical examples and case studies to illustrate the application of lean principles in real-world scenarios.
"It was a great experience to learn about lean method approach to create value and bold healthy relationships with the customer"
"I have learnt a lot through this course."
"This course on Lean Methodology by Coursera is an excellent one for learning & experience."
Emphasizes the importance of creating value and eliminating waste throughout processes.
"The course covers content in very practical manner giving ample examples."
"The lean principles covered can be applied in any company."

Activities

Be better prepared before your course. Deepen your understanding during and after it. Supplement your coursework and achieve mastery of the topics covered in The hidden value – Lean in manufacturing and services with these activities:
Review common lean manufacturing methodologies
Reviewing common lean manufacturing methodologies will provide you with a solid foundation for understanding the course material.
Browse courses on Lean Manufacturing
Show steps
  • Identify the different types of lean manufacturing methodologies.
  • Understand the benefits of each methodology.
  • Compare and contrast the different methodologies.
Attend a workshop or webinar on lean methodologies
Attending a workshop or webinar on lean methodologies will provide you with an opportunity to learn from experts in the field and to ask questions.
Show steps
  • Research different workshops and webinars on lean methodologies.
  • Choose a workshop or webinar that meets your needs.
  • Attend the workshop or webinar and take notes.
Mentor other students in the course
Mentoring other students in the course will help you to solidify your understanding of the material and to develop your leadership skills.
Show steps
  • Identify a student who is struggling with the material.
  • Offer to help the student by providing tutoring or study sessions.
  • Meet with the student regularly to provide guidance and support.
Four other activities
Expand to see all activities and additional details
Show all seven activities
Write a blog post or article about lean methodologies
Writing a blog post or article about lean methodologies will help you to solidify your understanding of the material and to share your knowledge with others.
Show steps
  • Choose a topic for your blog post or article.
  • Research your topic thoroughly.
  • Write your blog post or article.
  • Publish your blog post or article online.
Develop a lean implementation plan for a business
Developing a lean implementation plan for a business will help you to apply your knowledge of lean methodologies to a real-world scenario.
Show steps
  • Identify a business that could benefit from implementing lean methodologies.
  • Develop a plan for implementing lean methodologies in the business.
  • Present your plan to the business and get feedback.
Practice applying lean methodologies to a real-world problem
Practicing applying lean methodologies to a real-world problem will help you to develop your skills and to see how lean methodologies can be used to improve business performance.
Show steps
  • Identify a real-world problem that could be improved using lean methodologies.
  • Develop a plan for applying lean methodologies to the problem.
  • Implement your plan and track your results.
Start a lean improvement project at your workplace
Starting a lean improvement project at your workplace will help you to apply your knowledge of lean methodologies to a real-world scenario and to make a positive impact on your organization.
Show steps
  • Identify an area in your workplace that could benefit from improvement.
  • Develop a plan for implementing lean methodologies in the area.
  • Implement your plan and track your results.

Career center

Learners who complete The hidden value – Lean in manufacturing and services will develop knowledge and skills that may be useful to these careers:
Six Sigma Black Belt
Six Sigma Black Belts are experts in Lean and Six Sigma methodologies. Lean is a valuable tool for Six Sigma Black Belts because it can help them to improve the efficiency and effectiveness of their Lean and Six Sigma projects.
Value Stream Manager
Value Stream Managers are responsible for mapping and improving value streams. Lean is a valuable tool for Value Stream Managers because it can help them to identify and eliminate waste in value streams, improve flow, and reduce costs.
Industrial Engineer
Industrial Engineers design and improve production systems to make them more efficient and productive. Lean is a valuable tool for Industrial Engineers because it can help them to identify and eliminate waste in production processes, improve flow, and reduce costs.
Process Engineer
Process Engineers design and improve processes to make them more efficient and effective. Lean is a valuable tool for Process Engineers because it can help them to identify and eliminate waste in processes, improve flow, and reduce costs.
Manufacturing Engineer
Manufacturing Engineers design and improve manufacturing processes to make them more efficient and productive. Lean is a valuable tool for Manufacturing Engineers because it can help them to identify and eliminate waste in manufacturing processes, improve flow, and reduce costs.
Quality Engineer
Quality Engineers ensure that products and services meet quality standards. Lean is a valuable tool for Quality Engineers because it can help them to identify and eliminate waste in quality processes, improve efficiency, and reduce costs.
Service Manager
Service Managers oversee the day-to-day operations of a service organization. Lean is a valuable tool for Service Managers because it can help them to improve the efficiency of their service delivery processes, reduce costs, and improve customer satisfaction.
Project Manager
Project Managers plan, execute, and close projects. Lean is a valuable tool for Project Managers because it can help them to improve the efficiency of their project planning and execution processes, reduce costs, and improve customer satisfaction.
Systems Analyst
Systems Analysts design and implement computer systems. Lean is a valuable tool for Systems Analysts because it can help them to improve the efficiency of their systems design and implementation processes, reduce costs, and improve customer satisfaction.
Data Analyst
Data Analysts collect, analyze, and interpret data to help companies make better decisions. Lean is a valuable tool for Data Analysts because it can help them to improve the efficiency of their data collection and analysis processes, and identify and eliminate waste.
Supply Chain Manager
Supply Chain Managers oversee the flow of goods and services from suppliers to customers. Lean is a valuable tool for Supply Chain Managers because it can help them to identify and eliminate waste in supply chain processes, improve efficiency, and reduce costs.
Business Analyst
Business Analysts help companies improve their performance by analyzing data and identifying areas for improvement. Lean is a valuable tool for Business Analysts because it can help them to identify and eliminate waste in processes, improve efficiency, and reduce costs.
Product Manager
Product Managers are responsible for the development and launch of new products and services. Lean is a valuable tool for Product Managers because it can help them to identify and eliminate waste in the product development process, improve time-to-market, and reduce costs.
Operations Manager
Operations Managers oversee the day-to-day operations of a business. Lean is a valuable tool for Operations Managers because it can help them to improve the efficiency of their operations processes, reduce costs, and improve customer satisfaction.
Consultant
Consultants help companies solve problems and improve their performance. Lean is a valuable tool for Consultants because it can help them to quickly identify and address inefficiencies, develop and implement solutions, and measure the impact of their work.

Reading list

We've selected 25 books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in The hidden value – Lean in manufacturing and services.
Foundational text on Lean, providing a comprehensive overview of the philosophy and its application in various industries. It would be an excellent resource for students seeking a deeper understanding of Lean principles and their practical implementation.
Necessary supplement to the course materials on Lean in service environments. It is written as a practical guide to applying Lean in this type of environment.
Provides a detailed examination of the Toyota Production System, which is widely regarded as one of the most successful implementations of Lean principles. It offers valuable insights into the practical application of Lean in a manufacturing environment.
Is written to provide a general overview of Lean management for both manufacturing and service industries. Thus it is well-suited to supplementing the general topics covered by this course.
Is an excellent way to broaden the depth of understanding regarding Lean. It accomplishes this by relating the Toyota Business Practices to modern management philosophies.
Is written to provide a structured approach to Lean improvement. It is designed to be used by those wanting a hands-on guide for transforming their organization.
Useful reference for the course materials on how Lean is implemented in a manufacturing environment. It will be useful for a deep-dive into the origin and potential depth of a Lean implementation.
Specifically addresses the application of Lean principles in service industries. It provides practical guidance on how to identify and eliminate waste in service processes, leading to improved efficiency and customer satisfaction.
Provides a practical guide to a wide range of Lean and Six Sigma tools. It would be a useful reference for students looking to apply Lean concepts in their own work or projects.
May be used to supplement the course materials on Lean as a mindset, and on driving continuous improvement.
Presents a good historical overview of Lean manufacturing. It will be a good choice for those who want to see how Lean has been implemented historically.
Provides the theoretical underpinnings of what is taught in the course. It is an excellent way to supplement the course topics with a fictional case study.
Provides a step-by-step guide to creating and using value stream maps, which are a powerful tool for visualizing and analyzing business processes. It would be a valuable resource for students looking to gain practical experience with Lean techniques.
Is written to provide a more in-depth look at Lean practices being applied to healthcare. It good choice for those individuals seeking to improve their healthcare services.
Is written as a reference book for Lean and Six Sigma techniques. It great resource to have on hand when putting Lean into practice.
This novel presents a fictionalized account of a manufacturing plant using Lean principles to improve its performance. It offers a compelling and accessible introduction to the concepts of Lean and how they can be applied in practice.
While not directly focused on Lean manufacturing or services, this book offers valuable insights into the principles of continuous improvement and customer-centricity. It would be beneficial for students interested in applying Lean principles in a broader business context.
Is written specifically for those seeking to implement Lean in a supply chain management environment. It could be useful for anyone seeking to understand Lean beyond the course materials.
Is written specifically for those seeking to implement Lean in a construction environment. It could be useful for anyone seeking to understand Lean beyond the course materials.
Provides a historical perspective on the development of Lean manufacturing. It would be beneficial for students interested in understanding the origins and evolution of Lean principles.
Offers a comprehensive introduction to Kaizen, a Japanese philosophy of continuous improvement that is closely aligned with Lean principles. It provides insights into how Kaizen can be applied in various organizational settings.
Examines the Toyota Production System from a human-centered perspective. It provides insights into how Toyota creates a culture of continuous improvement and employee engagement, which is essential for successful Lean implementation.
Focuses specifically on the application of Lean principles in manufacturing environments. It provides practical guidance on how to implement and sustain Lean practices in a manufacturing setting.
Provides a comprehensive reference on Lean principles and implementation. It covers a wide range of topics, including value creation, waste elimination, and process improvement.
Introduces the A3 management process, a tool for problem-solving and continuous improvement. It provides practical guidance on how to use the A3 process to identify and address problems in a systematic way.

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