Using Customer Surveys to Improve Service
Become a Customer Service Manager,
Customer surveys are rich sources of information and essential guides to areas where customer service teams can improve their focus. In this course, Jeff Toister provides step-by-step instructions for designing and implementing effective surveys and analyzing the results. He'll give you tips on increasing response rates, writing effective questions, and turning the data into actions that can improve service quality.
Contents:
- Introduction
- 1. Designing Surveys
- 2. Writing Survey Questions
- 3. Analyzing Survey Data
- Conclusion
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| Rating | Not enough ratings |
|---|---|
| Length | 52m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Management Customer Service Online Survey Design Customer Surveys |
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Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile.
Customer Experience & Customer Care Representative $36k
Customer Service C $40k
Customer Services 2 $44k
Customer Admin $47k
Customer Claims $48k
Customer Analyst 1 $48k
Assistant Marketing/Administrative Coordinator, Buck Surveys $53k
Biological Surveys Group Leader $58k
Customer IT Specialist $66k
Customer Software $73k
Customer Acquisition $73k
Customer Implementation $96k
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| Rating | Not enough ratings |
|---|---|
| Length | 52m |
| Starts | On Demand (Start anytime) |
| Cost | $29/month (Access to entire library- free trial available) |
| From | LinkedIn Learning |
| Instructor | Jeff Toister |
| Download Videos | Only via the LinkedIn Learning mobile app |
| Language | English |
| Subjects | Personal Development Business |
| Tags | Communication Business Business Skills Management Customer Service Online Survey Design Customer Surveys |
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