Service Level Indicators (SLIs)
May 11, 2024
5 minute read
Service Level Indicators (SLIs) are metrics that measure the performance of a service. They are used to track the quality of service and to identify areas for improvement. SLIs can be used to measure a variety of aspects of a service, such as availability, latency, throughput, and error rate.
Why Learn About Service Level Indicators (SLIs)?
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Find a path to becoming a Service Level Indicators (SLIs). Learn more at:
OpenCourser.com/topic/h6wqqz/service
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Service Level Indicators (SLIs).
Is the official ITIL guide to service level management. It provides a comprehensive overview of the ITIL framework, and covers all aspects of SLA development and management.
Focuses on how to implement service level agreements (SLAs) within agile development teams. It explores the benefits and challenges of using SLAs, and provides a practical approach to defining and measuring SLA metrics.
Provides a guide to service level management for agile teams. It covers the challenges and opportunities of using SLAs in an agile environment.
Provides a guide to service level management in the cloud. It covers the challenges and opportunities of managing SLAs in a cloud environment.
Provides a guide to service level management for customer service. It covers the challenges and opportunities of managing SLAs in a customer service environment.
Provides a guide to service level management for software development. It covers the challenges and opportunities of managing SLAs in a software development environment.
Provides a simple and easy-to-understand introduction to service level management. It covers the basics of SLAs, metrics, and monitoring.
For more information about how these books relate to this course, visit:
OpenCourser.com/topic/h6wqqz/service
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