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Telephone Communication

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May 1, 2024 3 minute read
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Effective telephone communication is a crucial skill in both personal and professional life. It enables clear and efficient exchange of information, helps build relationships, and can significantly impact the success of interactions. Whether you're a student seeking academic knowledge or an individual looking to enhance your communication abilities for career advancement, there are numerous online courses available to guide you.

The Significance of Telephone Communication

Telephone communication plays a vital role in various aspects of our lives:

Path to Telephone Communication

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We've curated three courses to help you on your path to Telephone Communication. Use these to develop your skills, build background knowledge, and put what you learn to practice.
Sorted from most relevant to least relevant:

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Reading list

We've selected five books that we think will supplement your learning. Use these to develop background knowledge, enrich your coursework, and gain a deeper understanding of the topics covered in Telephone Communication.
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Социолингвистика: языковой облик современного...
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Guide to telephone communication in Russian. It covers topics such as how to greet someone on the phone, how to ask for information, and how to leave a message.
Социолингвистика: языковой облик современного...
Paperback
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Социолингвистика: языковой облик современного...
Kindle Edition
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Who's Your Gladys?
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Provides a comprehensive overview of effective telephone communication skills. It covers topics such as how to build rapport with callers, how to handle difficult callers, and how to use the telephone to build relationships.
Who's Your Gladys?: How to Turn Even the Most...
Paperback
$$
Who's Your Gladys?: How to Turn Even the Most...
Hardcover
$$
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DK Communication
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Provides a comprehensive overview of telephone communication skills. It covers topics such as how to answer the phone, how to transfer calls, and how to handle difficult callers.
NEW MyLab Communication with Pearson eText --...
Misc. Supplies
$$$$
DK Communication -- Revel + Print Combo Access Code
Printed Access Code
$$$$
DK Communication
Kindle Edition
$$$
NEW MyLab Communication without Pearson eText --...
Misc. Supplies
$$$
Revel -- Print Offer Sticker -- for DK Communication
Loose Leaf
$$$
DK Communication -- Revel Access Code
Printed Access Code
$$$
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Ziglar on Selling
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Provides tips and techniques for salespeople on how to use the telephone to generate leads, close deals, and build relationships with customers.
Ziglar on Selling
Paperback
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Ziglar on Selling
Kindle Edition
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The Phone Book
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Provides tips and techniques for customer service representatives on how to use the telephone to provide excellent customer service.
The Phone Book: Telephone Skills for Business...
Paperback
$
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