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CareerCatalyst
Do you want the best strategies for handling conflict in person, over the phone or in an email? Learn the skills to recognize and address conflicts from this Managing Conflict course!
Register for this course and see more details by visiting:
OpenCourser.com/course/3ho6n2/managing
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What's inside
Syllabus
Start Here
Identifying conflict mindsets
Handling conflict in person
Read more
Syllabus
Start Here
Identifying conflict mindsets
Handling conflict in person
Read more
Handling conflict over email
Handling conflict on the phone
Course Conclusion
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Examines strategies for resolving conflict in-person, remotely, and via email, which is universally relevant to professional roles
Covers conflict resolution strategies for various communication channels (in-person, email, phone), ensuring broad applicability
Provides practical guidance and techniques for real-world conflict resolution scenarios, enhancing its relevance to workplace situations
Save this course
Save Managing Conflict to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Managing Conflict with these
activities:
Review Active Listening Techniques
Show steps
Enhance your conflict resolution skills by refreshing your knowledge of active listening techniques.
Browse courses on
Active Listening
Show steps
-
Read articles or watch videos on active listening.
-
Practice active listening in everyday conversations.
Practice Conflict Resolution Scenarios
Show steps
Reinforce your understanding of conflict resolution strategies by practicing different scenarios.
Show steps
-
Identify the type of conflict and its root cause.
-
Develop and practice different conflict resolution strategies for each scenario.
-
Role-play conflict resolution scenarios with a partner or group.
Explore Conflict Resolution Case Studies
Show steps
Enhance your understanding of conflict resolution principles by examining real-world case studies.
Browse courses on
Case Study Analysis
Show steps
-
Read and analyze case studies of successful and unsuccessful conflict resolutions.
-
Identify the key factors that contributed to the outcomes.
-
Develop your own conflict resolution strategies based on the insights gained.
Show all three activities
Review Active Listening Techniques
Show steps
Enhance your conflict resolution skills by refreshing your knowledge of active listening techniques.
Browse courses on
Active Listening
Show steps
Show steps
Show steps
- Read articles or watch videos on active listening.
- Practice active listening in everyday conversations.
Practice Conflict Resolution Scenarios
Show steps
Reinforce your understanding of conflict resolution strategies by practicing different scenarios.
Show steps
Show steps
Show steps
- Identify the type of conflict and its root cause.
- Develop and practice different conflict resolution strategies for each scenario.
- Role-play conflict resolution scenarios with a partner or group.
Explore Conflict Resolution Case Studies
Show steps
Enhance your understanding of conflict resolution principles by examining real-world case studies.
Browse courses on
Case Study Analysis
Show steps
Show steps
Show steps
- Read and analyze case studies of successful and unsuccessful conflict resolutions.
- Identify the key factors that contributed to the outcomes.
- Develop your own conflict resolution strategies based on the insights gained.
Show all three activities
Career center
Learners who complete Managing Conflict will develop knowledge and skills
that may be useful to these careers:
Top Executive
Top Executive
Top Executives help set the strategic direction of their organization and oversee its operations. They often need conflict resolution skills, especially when it comes to balancing the interests of different stakeholders, such as shareholders, employees, and customers. This course can help Top Executives develop the skills they need to identify and address conflicts, build consensus, and make decisions that are in the best interests of their organization.
Human Resources Manager
Human Resources Manager
Human Resources Managers oversee all aspects of employee relations, including hiring, firing, and resolving conflicts. They often need conflict resolution skills to help employees resolve conflicts with each other, as well as with customers and other stakeholders. This course can help Human Resources Managers develop the skills they need to identify and address conflicts, mediate disputes, and build a positive and productive work environment.
Arbitrator
Arbitrator
Arbitrators are similar to mediators, but they have the authority to make binding decisions on behalf of the parties involved in a conflict. They often need conflict resolution skills to help parties understand each other's perspectives, identify common ground, and reach a mutually acceptable solution. This course can help Arbitrators develop the skills they need to identify and address conflicts, facilitate communication, and help parties reach a resolution that is fair and equitable.
Mediator
Mediator
Mediators help resolve conflicts between two or more parties. They often need conflict resolution skills to help parties understand each other's perspectives, identify common ground, and reach a mutually acceptable solution. This course can help Mediators develop the skills they need to identify and address conflicts, facilitate communication, and help parties reach a resolution that is fair and equitable.
Customer Service Representative
Customer Service Representative
Customer Service Representatives are responsible for resolving customer complaints and issues. They often need conflict resolution skills to help customers understand their options, resolve their problems, and build a positive relationship with the company. This course can help Customer Service Representatives develop the skills they need to identify and address conflicts, communicate effectively, and build rapport with customers.
Sales Manager
Sales Manager
Sales Managers are responsible for leading and motivating a sales team. They often need conflict resolution skills to help resolve conflicts between team members, as well as with customers and other stakeholders. This course can help Sales Managers develop the skills they need to identify and address conflicts, build consensus, and motivate their team to achieve success.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers are responsible for leading and managing nonprofit organizations. They often need conflict resolution skills to help resolve conflicts between staff members, volunteers, donors, and other stakeholders. This course can help Nonprofit Managers develop the skills they need to identify and address conflicts, build consensus, and lead their organization to success.
Project Manager
Project Manager
Project Managers are responsible for planning, executing, and closing projects. They often need conflict resolution skills to help resolve conflicts between team members, as well as with stakeholders and other project participants. This course can help Project Managers develop the skills they need to identify and address conflicts, build consensus, and keep their projects on track.
Teacher
Teacher
Teachers help students learn and grow. They often need conflict resolution skills to help students resolve conflicts with each other, as well as with parents and other stakeholders. This course can help Teachers develop the skills they need to identify and address conflicts, build consensus, and create a positive and productive learning environment.
EMT
EMT
EMTs are responsible for providing emergency medical care to patients. They often need conflict resolution skills to help resolve conflicts between patients, family members, and other stakeholders. This course can help EMTs develop the skills they need to identify and address conflicts, communicate effectively, and provide compassionate care to patients.
Social Worker
Social Worker
Social Workers help people mengatasi conflicts and challenges in their lives. They often need conflict resolution skills to help clients understand their options, resolve their problems, and build positive relationships with others. This course can help Social Workers develop the skills they need to identify and address conflicts, communicate effectively, and build rapport with clients.
Doctor
Doctor
Doctors are responsible for diagnosing and treating patients. They often need conflict resolution skills to help resolve conflicts between patients, family members, and other healthcare professionals. This course can help Doctors develop the skills they need to identify and address conflicts, communicate effectively, and provide compassionate care to patients.
Nurse
Nurse
Nurses are responsible for providing care to patients in hospitals and other healthcare settings. They often need conflict resolution skills to help resolve conflicts between patients, family members, and other healthcare professionals. This course can help Nurses develop the skills they need to identify and address conflicts, communicate effectively, and provide compassionate care to patients.
Firefighter
Firefighter
Firefighters are responsible for fighting fires and protecting the public. They often need conflict resolution skills to help resolve conflicts between firefighters, as well as with civilians and other stakeholders. This course can help Firefighters develop the skills they need to identify and address conflicts, work as a team, and make quick decisions under pressure.
Police Officer
Police Officer
Police Officers are responsible for enforcing the law and protecting the public. They often need conflict resolution skills to help resolve conflicts between citizens, as well as with criminals and other stakeholders. This course can help Police Officers develop the skills they need to identify and address conflicts, use force appropriately, and build trust with the community.
For more career information including salaries, visit:
OpenCourser.com/course/3ho6n2/managing
Reading list
We've selected ten books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Managing Conflict .
Provides practical tools and techniques for having difficult conversations in a constructive and productive way. It is particularly useful for understanding the dynamics of conflict and developing effective strategies for managing it.
Save
This classic negotiation guide offers a structured approach to resolving conflicts and reaching mutually acceptable agreements. It provides valuable insights into the principles of negotiation and how to apply them in various situations.
This practical guide focuses on the specific challenges of having crucial conversations, such as addressing sensitive issues, resolving conflicts, and managing emotions. It provides a step-by-step framework for navigating these conversations effectively.
Introduces the principles of nonviolent communication, which can be a useful tool for managing conflict in a compassionate and respectful way. It provides a framework for expressing needs, listening actively, and resolving conflicts peacefully.
While not specifically focused on conflict management, this classic military treatise offers valuable insights into strategy, tactics, and negotiation. Its principles can be applied to managing conflicts in various settings.
This accessible guide provides a comprehensive overview of conflict management. It covers a wide range of topics, including identifying conflict styles, resolving conflicts, and building consensus.
This popular self-help book offers principles for personal and professional effectiveness. It includes insights into building relationships, resolving conflicts, and achieving goals.
Save
This practical guide to mindfulness can help individuals develop self-awareness and emotional regulation skills. These skills are essential for managing conflicts effectively and reducing stress.
This controversial book offers insights into the dynamics of power and influence. While it may not be directly related to conflict management, its principles can provide valuable perspectives on navigating complex social situations.
This philosophical essay examines the nature of conflict and the strategies for engaging in it effectively. It offers insights into the psychology of conflict and the importance of logical reasoning and persuasive communication.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/3ho6n2/managing
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Introductory
Via
Coursera
Institution
Arizona State University
Instructor
CareerCatalyst
Language
English
This course belongs to a
collection
called
Conflict Management For Everyone . It's comprised of four courses:
- Assessing Conflict
- Resolving and Transforming Conflict
- Managing Conflict (viewing)
- Negotiation
Good to know
Examines strategies for resolving conflict in-person, remotely, and via email, which is universally relevant to professional roles
Covers conflict resolution strategies for various communication channels (in-person, email, phone), ensuring broad applicability
Provides practical guidance and techniques for real-world conflict resolution scenarios, enhancing its relevance to workplace situations
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