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Do you struggle to find conflict solutions and follow through with them? Do you need to learn about responding to conflict? Learn these skills and more from the Resolving and Transforming Conflict course!
Register for this course and see more details by visiting:
OpenCourser.com/course/xoyq9d/resolving
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What's inside
Syllabus
Start Here
Responding to conflict
Exploring cooperative solutions
Read more
Syllabus
Start Here
Responding to conflict
Exploring cooperative solutions
Read more
Following through on solutions
Course Conclusion
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Develops conflict management skills essential for team members
Teaches methods for finding mutually beneficial solutions
Covers practical strategies for implementing conflict resolution plans
Save this course
Save Resolving and Transforming Conflict to your list so you can find it easily later:
Save
Save
Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Resolving and Transforming Conflict with these
activities:
Read Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher and William Ury
Show steps
This book provides a proven method for conflict resolution that will be valuable in navigating a multitude of conflicts.
View
Getting to Yes: Negotiating Agreement Without...
on Amazon
Show steps
-
Read the book.
-
Summarize the key points of the book.
-
Apply the techniques from the book to a conflict in your own life.
Watch video tutorials on conflict resolution techniques
Show steps
Expert video tutorials will provide a deep analysis of various approaches, strategies, and frameworks used to manage conflicts effectively.
Browse courses on
Conflict Resolution
Show steps
-
Search for video tutorials on conflict resolution.
-
Watch the tutorials and take notes on the key points.
-
Practice the techniques that you learn.
Attend a local conflict resolution workshop
Show steps
Enrich your knowledge by collaborating with experts, sharing experiences, and engaging in discussions with other conflict resolution professionals or peers.
Browse courses on
Conflict Resolution
Show steps
-
Find a local conflict resolution workshop.
-
Register for the workshop.
-
Attend the workshop and participate actively.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Create a presentation on a specific conflict resolution strategy
Show steps
By identifying and studying different conflict resolution techniques, students will gain a comprehensive understanding of the strategies and apply them to real-life scenarios.
Browse courses on
Conflict Management
Show steps
-
Practice your presentation.
-
Choose a conflict resolution strategy.
-
Research the strategy and prepare your presentation.
-
Deliver your presentation.
Write a case study on a conflict resolution scenario
Show steps
To fully understand and grasp the dynamics of conflict resolution, analyzing complex scenarios will challenge participants to identify and interpret critical elements.
Browse courses on
Conflict Resolution
Show steps
-
Describe the conflict situation in detail.
-
Identify the parties involved in the conflict.
-
Analyze the underlying causes of the conflict.
-
Describe the steps that were taken to resolve the conflict.
-
Evaluate the effectiveness of the conflict resolution process.
Plan a conflict resolution initiative
Show steps
Putting conflict resolution knowledge into practice will provide a deeper understanding of theory and the strategic implementation of conflict resolution.
Browse courses on
Implementation
Show steps
-
Identify a conflict that you want to resolve.
-
Research different conflict resolution methods.
-
Develop a plan for how you will resolve the conflict.
-
Implement your plan.
-
Evaluate the outcome of your conflict resolution efforts.
Write a blog post about a recent conflict you resolved
Show steps
By reflecting on the process of resolving a conflict, students can recognize their strengths, identify areas for improvement, and maximize retention of the strategies used.
Browse courses on
Conflict Management
Show steps
-
Describe the conflict situation.
-
Explain how you resolved the conflict.
-
Reflect on the experience and identify what you learned.
-
Write a blog post about your experience.
-
Publish the blog post and share it with others.
Volunteer as a mediator or facilitator for a local conflict resolution organization
Show steps
Hands-on experience in facilitating and mediating conflicts will enhance your understanding of conflict resolution strategies and their real-world application.
Browse courses on
Conflict Resolution
Show steps
-
Find a local conflict resolution organization.
-
Contact the organization and inquire about volunteer opportunities.
-
Complete any necessary training.
-
Volunteer as a mediator or facilitator.
Read Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher and William Ury
Show steps
This book provides a proven method for conflict resolution that will be valuable in navigating a multitude of conflicts.
View
Getting to Yes: Negotiating Agreement Without...
on Amazon
Show steps
Show steps
Show steps
- Read the book.
- Summarize the key points of the book.
- Apply the techniques from the book to a conflict in your own life.
Watch video tutorials on conflict resolution techniques
Show steps
Expert video tutorials will provide a deep analysis of various approaches, strategies, and frameworks used to manage conflicts effectively.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Search for video tutorials on conflict resolution.
- Watch the tutorials and take notes on the key points.
- Practice the techniques that you learn.
Attend a local conflict resolution workshop
Show steps
Enrich your knowledge by collaborating with experts, sharing experiences, and engaging in discussions with other conflict resolution professionals or peers.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Find a local conflict resolution workshop.
- Register for the workshop.
- Attend the workshop and participate actively.
Five other activities
Expand to see all activities and additional details
Show all eight activities
Create a presentation on a specific conflict resolution strategy
Show steps
By identifying and studying different conflict resolution techniques, students will gain a comprehensive understanding of the strategies and apply them to real-life scenarios.
Browse courses on
Conflict Management
Show steps
Show steps
Show steps
- Practice your presentation.
- Choose a conflict resolution strategy.
- Research the strategy and prepare your presentation.
- Deliver your presentation.
Write a case study on a conflict resolution scenario
Show steps
To fully understand and grasp the dynamics of conflict resolution, analyzing complex scenarios will challenge participants to identify and interpret critical elements.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Describe the conflict situation in detail.
- Identify the parties involved in the conflict.
- Analyze the underlying causes of the conflict.
- Describe the steps that were taken to resolve the conflict.
- Evaluate the effectiveness of the conflict resolution process.
Plan a conflict resolution initiative
Show steps
Putting conflict resolution knowledge into practice will provide a deeper understanding of theory and the strategic implementation of conflict resolution.
Browse courses on
Implementation
Show steps
Show steps
Show steps
- Identify a conflict that you want to resolve.
- Research different conflict resolution methods.
- Develop a plan for how you will resolve the conflict.
- Implement your plan.
- Evaluate the outcome of your conflict resolution efforts.
Write a blog post about a recent conflict you resolved
Show steps
By reflecting on the process of resolving a conflict, students can recognize their strengths, identify areas for improvement, and maximize retention of the strategies used.
Browse courses on
Conflict Management
Show steps
Show steps
Show steps
- Describe the conflict situation.
- Explain how you resolved the conflict.
- Reflect on the experience and identify what you learned.
- Write a blog post about your experience.
- Publish the blog post and share it with others.
Volunteer as a mediator or facilitator for a local conflict resolution organization
Show steps
Hands-on experience in facilitating and mediating conflicts will enhance your understanding of conflict resolution strategies and their real-world application.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Find a local conflict resolution organization.
- Contact the organization and inquire about volunteer opportunities.
- Complete any necessary training.
- Volunteer as a mediator or facilitator.
Career center
Learners who complete Resolving and Transforming Conflict will develop knowledge and skills
that may be useful to these careers:
Conflict Resolution Specialist
Conflict Resolution Specialist
Conflict Resolution Specialists help prevent, mediate, and resolve conflicts in a variety of settings, including workplaces, schools, and communities. This course's focus on developing strategies for resolving conflicts is an especially good fit for this role. By learning about the principles and practices of addressing and managing conflicts, you can translate the theoretical approach into practical conflict resolution at work and beyond.
Mediator
Mediator
Mediators are neutral third parties who assist disputing parties in reaching mutually acceptable agreements. This course can be very useful for aspiring Mediators as it teaches the foundational principles of acknowledging, understanding, and resolving conflicts productively. Background knowledge of how to approach conflict resolution is a significant advantage in pursuing this career path.
Human Resources Manager
Human Resources Manager
Human Resources Managers oversee all aspects of human resources for an organization, which includes recruiting, hiring, and employee relations, as well as workplace conflict resolution. A thorough understanding of conflict resolution is critical to effectively managing employees and navigating internal workplace disputes. This course's emphasis on developing effective conflict resolution skills will be a valuable asset to any Human Resources Manager.
Social Worker
Social Worker
Social Workers help people navigate and manage personal and social challenges, which often involve conflict resolution. The focus of this course on cooperative solutions and following through on solutions is particularly relevant to the role of a Social Worker. Social Workers can benefit from this course by developing the professional skills to mediate, resolve, and transform conflicts in various social welfare settings.
Nonprofit Manager
Nonprofit Manager
Nonprofit Managers oversee the operations and programs of nonprofit organizations, which often involve managing conflicts between stakeholders with diverse interests. This course is a good starting point for individuals seeking to build a career in nonprofit management. By learning about the principles and practices of resolving and transforming conflicts, Nonprofit Managers can effectively address challenges and work towards achieving the organization's mission.
Lawyer
Lawyer
Lawyers advise and represent clients in legal disputes, which often involve resolving conflicts. While a law degree is required to practice law, this course can provide Lawyers with additional knowledge and skills in conflict resolution strategies. This course complements legal studies by exploring real-world applications and approaches to effectively resolve and transform conflicts in a legal context.
Community Organizer
Community Organizer
Community Organizers work with communities to address social and political issues, which often involve resolving conflicts between different groups and stakeholders. Given the focus of this course on understanding and transforming conflicts, it would be a valuable resource for aspiring Community Organizers. It offers a framework for developing strategies and building skills to facilitate dialogue and promote positive change within communities.
Consultant
Consultant
Consultants provide professional advice and services to organizations, which may involve helping to resolve conflicts and improve workplace dynamics. This course may be of particular interest to individuals seeking to become Consultants as it provides a foundation in conflict resolution principles and strategies. By learning about effective communication and negotiation skills, aspiring Consultants can enhance their ability to help clients address and resolve conflicts successfully.
Educator
Educator
Educators teach students at all levels, from kindergarten through university, and often face conflicts in the classroom and in their interactions with students, parents, and colleagues. This course can be useful for Educators seeking to develop their skills in resolving conflicts and creating a positive learning environment. Educators will be able to apply the principles learned in this course to effectively manage conflicts that might arise in an academic setting.
Trainer
Trainer
Trainers develop and deliver training programs to help individuals and organizations improve their skills and knowledge. Understanding conflict resolution is important for Trainers who want to create and facilitate effective training programs, especially those that focus on interpersonal skills or team dynamics. This course can help Trainers develop the skills and knowledge needed to address and resolve conflicts that may arise during training sessions.
Project Manager
Project Manager
Project Managers often encounter conflicts when working with different stakeholders, so being able to resolve conflicts effectively is an important skill for anyone in this role. This course provides Project Managers with the knowledge and tools they need to handle conflicts professionally and keep projects on track.
Customer Service Representative
Customer Service Representative
Customer Service Representatives often encounter conflicts when interacting with customers, so being able to resolve conflicts effectively is an important skill for anyone in this role. This course can provide Customer Service Representatives with the knowledge and tools they need to handle conflicts professionally and maintain positive customer relationships.
Business Analyst
Business Analyst
Business Analysts often encounter conflicts when working with different stakeholders, so being able to resolve conflicts effectively is an important skill for anyone in this role. This course provides Business Analysts with the knowledge and tools they need to handle conflicts professionally and contribute to the success of business initiatives.
Sales Representative
Sales Representative
Sales Representatives often encounter conflicts when negotiating with clients or resolving customer issues, so being able to resolve conflicts effectively is an important skill for anyone in this role. This course provides Sales Representatives with the knowledge and tools they need to handle conflicts professionally and maintain positive customer relationships, which can ultimately lead to increased sales and improved customer satisfaction.
Operations Manager
Operations Manager
Operations Managers often encounter conflicts when overseeing day-to-day operations, so being able to resolve conflicts effectively is an important skill for anyone in this role. This course provides Operations Managers with the knowledge and tools they need to handle conflicts professionally and maintain a smooth-running operation.
For more career information including salaries, visit:
OpenCourser.com/course/xoyq9d/resolving
Reading list
We've selected seven books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Resolving and Transforming Conflict .
Save
Classic negotiation guide that provides a structured approach to resolving conflicts and reaching agreements. It valuable resource for anyone who wants to improve their conflict resolution skills.
Provides practical advice on how to have difficult conversations in a productive way. It helpful resource for anyone who wants to improve their communication skills and learn how to resolve conflicts more effectively.
Provides a framework for personal and professional success. It valuable resource for anyone who wants to improve their conflict resolution skills and become more effective in their relationships.
Provides a communication model that can help to resolve conflicts and build relationships. It valuable resource for anyone who wants to improve their communication skills and learn how to resolve conflicts more effectively.
This ancient Chinese military treatise provides insights into the nature of conflict and how to resolve it. It valuable resource for anyone who wants to learn more about conflict resolution and strategy.
Provides a framework for understanding and managing emotions. It valuable resource for anyone who wants to improve their conflict resolution skills and become more effective in their relationships.
Provides a comprehensive overview of conflict resolution techniques and strategies. It valuable resource for anyone who wants to learn more about conflict resolution and how to apply it in different settings.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/xoyq9d/resolving
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Level
Introductory
Via
Coursera
Institution
Arizona State University
Instructor
CareerCatalyst
Language
English
This course belongs to a
collection
called
Conflict Management For Everyone . It's comprised of four courses:
- Assessing Conflict
- Resolving and Transforming Conflict (viewing)
- Managing Conflict
- Negotiation
Good to know
Develops conflict management skills essential for team members
Teaches methods for finding mutually beneficial solutions
Covers practical strategies for implementing conflict resolution plans
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