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CareerCatalyst
Do you struggle to recognize conflicts early enough? Do you need to learn about the ways you and others face conflict? Learn these skills and more from the Assessing Conflict course!
Register for this course and see more details by visiting:
OpenCourser.com/course/pqw3nl/assessing
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What's inside
Syllabus
Start Here
Identifying the nature of conflict
Recognizing reactions to conflict
Read more
Syllabus
Start Here
Identifying the nature of conflict
Recognizing reactions to conflict
Read more
Listening actively for interests
Asking questions
Course Conclusion
Good to know
Good to know
Know what's good ,
what to watch for , and
possible dealbreakers
Emphasizes identifying and understanding conflicts, which is useful for personal and professional interactions
Instructs learners on how to listen actively and ask questions, which are crucial skills for effective conflict resolution
Taught by CareerCatalyst, an organization not well-known for their work in conflict management
Might be most relevant for those new to conflict management or individuals seeking to improve their communication skills in this area
Save this course
Save Assessing Conflict to your list so you can find it easily later:
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Activities
Be better prepared
before
your course. Deepen your understanding
during
and
after
it. Supplement your coursework and achieve mastery of the topics covered
in Assessing Conflict with these
activities:
Develop active listening skills
Show steps
Enhance your ability to actively listen and effectively communicate in conflict situations, fostering better understanding and resolution.
Browse courses on
Active Listening
Show steps
-
Practice listening attentively to others without interrupting
-
Ask clarifying questions to demonstrate understanding
-
Summarize the key points of what you have heard
Review key concepts
Show steps
Review the foundational concepts of conflict and conflict resolution to strengthen your understanding of this course's materials.
Browse courses on
Conflict Resolution
Show steps
-
Read the provided materials on conflict resolution
-
Summarize the main points of the materials
-
Identify any areas where you need further clarification
Practice identifying and analyzing conflicts
Show steps
Engage in exercises that provide opportunities to identify and analyze conflicts, honing your practical skills in conflict resolution.
Show steps
-
Utilize online resources or textbooks to find examples of conflicts
-
Analyze the conflicts using the concepts learned in the course
-
Summarize your analysis and identify the key factors that contributed to the conflict
Four other activities
Expand to see all activities and additional details
Show all seven activities
Join a conflict resolution discussion group
Show steps
Engage with other learners in a discussion group focused on conflict resolution, exchanging insights and experiences to enhance your understanding and skills.
Show steps
-
Identify or create a discussion group on a platform like LinkedIn or Reddit
-
Participate in discussions, sharing your perspectives and asking questions
-
Read and respond to the contributions of other group members
Attend a workshop on conflict resolution
Show steps
Seek out and participate in a workshop led by an experienced conflict resolution professional, gaining valuable insights and practical techniques.
Show steps
-
Research and identify reputable conflict resolution workshops
-
Register and attend the workshop
-
Actively participate in the workshop activities and discussions
-
Reflect on the workshop content and identify key takeaways
Volunteer as a mediator or facilitator
Show steps
Gain hands-on experience in conflict resolution by volunteering as a mediator or facilitator, applying your knowledge and skills in a practical setting.
Show steps
-
Identify organizations that offer mediation or facilitation services
-
Inquire about volunteer opportunities and eligibility requirements
-
Complete any necessary training or certification
-
Participate in mediation or facilitation sessions under the guidance of experienced professionals
Create a conflict resolution plan
Show steps
Develop and document a comprehensive conflict resolution plan that outlines strategies and steps for effectively resolving conflicts in a personal or professional setting.
Show steps
-
Identify and define the types of conflicts that may arise
-
Research and explore various conflict resolution techniques
-
Create a step-by-step plan outlining the actions to take when a conflict occurs
-
Seek feedback on your plan from peers or a mentor
Develop active listening skills
Show steps
Enhance your ability to actively listen and effectively communicate in conflict situations, fostering better understanding and resolution.
Browse courses on
Active Listening
Show steps
Show steps
Show steps
- Practice listening attentively to others without interrupting
- Ask clarifying questions to demonstrate understanding
- Summarize the key points of what you have heard
Review key concepts
Show steps
Review the foundational concepts of conflict and conflict resolution to strengthen your understanding of this course's materials.
Browse courses on
Conflict Resolution
Show steps
Show steps
Show steps
- Read the provided materials on conflict resolution
- Summarize the main points of the materials
- Identify any areas where you need further clarification
Practice identifying and analyzing conflicts
Show steps
Engage in exercises that provide opportunities to identify and analyze conflicts, honing your practical skills in conflict resolution.
Show steps
Show steps
Show steps
- Utilize online resources or textbooks to find examples of conflicts
- Analyze the conflicts using the concepts learned in the course
- Summarize your analysis and identify the key factors that contributed to the conflict
Four other activities
Expand to see all activities and additional details
Show all seven activities
Join a conflict resolution discussion group
Show steps
Engage with other learners in a discussion group focused on conflict resolution, exchanging insights and experiences to enhance your understanding and skills.
Show steps
Show steps
Show steps
- Identify or create a discussion group on a platform like LinkedIn or Reddit
- Participate in discussions, sharing your perspectives and asking questions
- Read and respond to the contributions of other group members
Attend a workshop on conflict resolution
Show steps
Seek out and participate in a workshop led by an experienced conflict resolution professional, gaining valuable insights and practical techniques.
Show steps
Show steps
Show steps
- Research and identify reputable conflict resolution workshops
- Register and attend the workshop
- Actively participate in the workshop activities and discussions
- Reflect on the workshop content and identify key takeaways
Volunteer as a mediator or facilitator
Show steps
Gain hands-on experience in conflict resolution by volunteering as a mediator or facilitator, applying your knowledge and skills in a practical setting.
Show steps
Show steps
Show steps
- Identify organizations that offer mediation or facilitation services
- Inquire about volunteer opportunities and eligibility requirements
- Complete any necessary training or certification
- Participate in mediation or facilitation sessions under the guidance of experienced professionals
Create a conflict resolution plan
Show steps
Develop and document a comprehensive conflict resolution plan that outlines strategies and steps for effectively resolving conflicts in a personal or professional setting.
Show steps
Show steps
Show steps
- Identify and define the types of conflicts that may arise
- Research and explore various conflict resolution techniques
- Create a step-by-step plan outlining the actions to take when a conflict occurs
- Seek feedback on your plan from peers or a mentor
Career center
Learners who complete Assessing Conflict will develop knowledge and skills
that may be useful to these careers:
Conflict Resolution Specialist
Conflict Resolution Specialist
Solicit and collect information related to conflicts that occur between individuals or groups within an organization. Analyze information to understand root causes of conflicts. Use analytical techniques to assess the impact of conflicts on the organization and its stakeholders. Identify relevant policies and procedures that may be impacted by or associated with the conflict to provide resolution options. Develop plans to resolve conflicts in compliance with organizational policies and standards. May participate in or facilitate meetings between parties involved in conflict to help facilitate resolution. May provide training or counseling to employees and management on conflict resolution techniques and the effects of conflict on the workplace.
Mediator
Mediator
Help parties involved in a dispute reach an agreement. This may involve facilitating discussions, negotiating terms, and drafting agreements. Mediators may work with individuals, families, businesses, or other organizations. They may specialize in a particular area of mediation, such as family law, employment law, or international disputes.
Negotiator
Negotiator
Negotiators work with others to reach agreements on a variety of issues. They may work in a variety of settings, including business, government, and international relations. Negotiators may specialize in a particular area, such as contract negotiation, real estate negotiation, or hostage negotiation.
Labor Relations Manager
Labor Relations Manager
Labor relations managers are responsible for managing the relationship between an organization and its employees. This may involve negotiating contracts, resolving grievances, and developing policies and procedures. Labor relations managers may also represent the organization in collective bargaining negotiations.
Human Resources Manager
Human Resources Manager
Human resources managers are responsible for overseeing all aspects of human resources for an organization. This may include recruiting, hiring, training, and development, compensation and benefits, and employee relations. Human resources managers may also be responsible for developing and implementing policies and procedures related to human resources.
Organizational Development Manager
Organizational Development Manager
Organizational development managers are responsible for helping organizations improve their performance and achieve their goals. This may involve developing and implementing training programs, facilitating team building, and providing consulting services. Organizational development managers may also be responsible for conducting research and evaluating the effectiveness of organizational development initiatives.
Project Manager
Project Manager
Project managers are responsible for planning, organizing, and executing projects. This may involve developing project plans, managing budgets, and coordinating with stakeholders. Project managers may also be responsible for monitoring progress and evaluating the success of projects.
Consultant
Consultant
Consultants provide advice and expertise to organizations on a variety of issues. This may involve developing strategies, solving problems, and implementing solutions. Consultants may work in a variety of fields, including business, government, and non-profit organizations.
Lawyer
Lawyer
Lawyers provide legal advice and representation to individuals and organizations. This may involve drafting contracts, negotiating agreements, and representing clients in court. Lawyers may specialize in a particular area of law, such as criminal law, family law, or corporate law.
Psychologist
Psychologist
Psychologists study and treat mental health issues. This may involve diagnosing and treating mental disorders, providing therapy, and conducting research. Psychologists may work in a variety of settings, including hospitals, clinics, and private practice.
Social Worker
Social Worker
Social workers help people solve problems and improve their lives. This may involve providing counseling, case management, and advocacy. Social workers may work with individuals, families, groups, and communities.
Teacher
Teacher
Teachers help students learn and grow. This may involve developing lesson plans, teaching classes, and assessing student progress. Teachers may work in a variety of settings, including schools, colleges, and universities.
Salesperson
Salesperson
Salespeople sell products or services to customers. This may involve identifying customer needs, developing sales presentations, and closing deals. Salespeople may work in a variety of industries, including retail, manufacturing, and technology.
Customer Service Representative
Customer Service Representative
Customer service representatives provide support to customers. This may involve answering questions, resolving complaints, and processing orders. Customer service representatives may work in a variety of industries, including retail, hospitality, and telecommunications.
Data Entry Clerk
Data Entry Clerk
Data entry clerks enter data into computer systems. This may involve typing data from paper documents or electronic files. Data entry clerks may work in a variety of industries, including healthcare, finance, and government.
For more career information including salaries, visit:
OpenCourser.com/course/pqw3nl/assessing
Reading list
We've selected nine books
that we think will supplement your
learning. Use these to
develop background knowledge, enrich your coursework, and gain a
deeper understanding of the topics covered in
Assessing Conflict .
Save
A classic in the field of negotiation, this book provides a step-by-step framework for reaching agreements. It emphasizes the importance of interests-based negotiation and provides strategies for overcoming obstacles.
A practical guide to having difficult conversations, this book provides tools and techniques for managing emotions, staying focused on the issues, and finding solutions that work for all parties involved.
An academic textbook that provides a comprehensive overview of conflict resolution theory and practice, this book valuable resource for students and researchers interested in the field.
A practical guide to conflict resolution in the real world, this book provides step-by-step instructions for resolving conflicts in a variety of settings, including the workplace, family, and community.
Save
An ancient Chinese military treatise, this book provides insights into the nature of conflict and how to achieve victory. It emphasizes the importance of strategy, deception, and psychological warfare.
Save
A concise introduction to conflict resolution, this book provides a brief overview of the field, including theories, methods, and applications.
Save
An academic book that explores the relationship between conflict and communication, this book provides insights into how communication can both contribute to and resolve conflicts.
An academic book that explores the history and development of conflict theory, this book provides a comprehensive overview of the major theories and perspectives in the field.
Save
A comprehensive research guide to conflict management, this book provides an overview of the field, including theories, methods, and applications. It valuable resource for students and researchers interested in conflict resolution.
For more information about how these books relate to this course, visit:
OpenCourser.com/course/pqw3nl/assessing
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Level
Introductory
Via
Coursera
Institution
Arizona State University
Instructor
CareerCatalyst
Language
English
This course belongs to a
collection
called
Conflict Management For Everyone . It's comprised of four courses:
- Assessing Conflict (viewing)
- Resolving and Transforming Conflict
- Managing Conflict
- Negotiation
Good to know
Emphasizes identifying and understanding conflicts, which is useful for personal and professional interactions
Instructs learners on how to listen actively and ask questions, which are crucial skills for effective conflict resolution
Taught by CareerCatalyst, an organization not well-known for their work in conflict management
Might be most relevant for those new to conflict management or individuals seeking to improve their communication skills in this area
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