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Service Design Manager

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April 13, 2024 Updated June 8, 2024 4 minute read
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Service Design Managers are responsible for the planning and execution of service design projects. They work with clients to identify their needs and develop solutions that improve the customer experience. Service Design Managers use a variety of methods and tools to design and implement new services, including user research, prototyping, and testing.

Key Responsibilities

The key responsibilities of a Service Design Manager include:

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Salaries for Service Design Manager

City
Median
New York
$152,000
San Francisco
$150,000
Seattle
$134,000
See all salaries
City
Median
New York
$152,000
San Francisco
$150,000
Seattle
$134,000
Austin
$123,000
Toronto
$126,000
London
£95,000
Paris
€75,000
Berlin
€90,000
Tel Aviv
₪130,000
Singapore
S$145,000
Beijing
¥85,000
Shanghai
¥260,000
Shenzhen
¥589,000
Bengalaru
₹292,000
Delhi
₹1,000,000
Bars indicate relevance. All salaries presented are estimates. Completion of this course does not guarantee or imply job placement or career outcomes.

Path to Service Design Manager

Take the first step.
We've curated one courses to help you on your path to Service Design Manager. Use these to develop your skills, build background knowledge, and put what you learn to practice.
Sorted from most relevant to least relevant:

Reading list

We haven't picked any books for this reading list yet.
Cover image
The Effortless Experience
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Focuses on the importance of making it easy for customers to do business with you. It provides practical advice on how to reduce customer effort and improve satisfaction.
The Effortless Experience: Conquering the New...
Hardcover
$$
The Effortless Experience: Conquering the New...
Kindle Edition
$$
Cover image
Service Management
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This textbook provides an in-depth exploration of service management and strategy, with theoretical frameworks, case studies, and practitioner insights.
ISE Service Management: Operations, Strategy,...
Paperback
$$$
Loose Leaf for Service Management: Operations,...
Loose Leaf
$$$$
Loose Leaf for Service Management: Operations,...
Paperback
$$$
Service Management: Operations, Strategy,...
Hardcover
$$
Service Management: Operations, Strategy,...
Paperback
$$$$
Cover image
The Experience Economy
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Argues that the experience economy is the next stage in the evolution of capitalism. It provides insights into how to create experiences that are memorable and valuable for customers.
The Experience Economy, With a New Preface by the...
Hardcover
$$
The Experience Economy, Updated Edition
Paperback
$$
The Experience Economy: Work Is Theater & Every...
Hardcover
$
Field Guide for the Experience Economy
Pamphlet
$$
The Experience Economy
Audio CD
$$
The Experience Economy
Audio CD
$$
The Experience Economy, With a New Preface by the...
Kindle Edition
$$
The Experience Economy, Updated Edition
Kindle Edition
$$
Cover image
Services Marketing: People, Technology, Strategy...
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This classic book explores the marketing of services, emphasizing customer-focused strategies and the integration of services across the organization.
Services Marketing: People, Technology, Strategy:...
Paperback
$$
Services Marketing: People, Technology, Strategy...
Kindle Edition
$$
Cover image
This Is Service Design Doing
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This practical guide focuses on service design and innovation, providing techniques and tools for creating value-added services that meet customer needs.
This Is Service Design Doing: Applying Service...
Kindle Edition
$$
This Is Service Design Methods: A Companion to This...
Paperback
$$
Cover image
The Experience Economy
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This influential book discusses the shift towards an experience economy, where businesses create memorable experiences for customers rather than simply selling products or services.
The Experience Economy, With a New Preface by the...
Hardcover
$$
The Experience Economy, Updated Edition
Paperback
$$
The Experience Economy: Work Is Theater & Every...
Hardcover
$
Field Guide for the Experience Economy
Pamphlet
$$
The Experience Economy
Audio CD
$$
The Experience Economy
Audio CD
$$
The Experience Economy, With a New Preface by the...
Kindle Edition
$$
The Experience Economy, Updated Edition
Kindle Edition
$$
Cover image
Digital Customer Service
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Provides a practical guide to customer experience design. It covers topics such as customer journey mapping, customer persona development, and customer experience measurement.
Digital Customer Service: Transforming Customer...
Hardcover
$$
Digital Customer Service: Transforming Customer...
Kindle Edition
$$
Cover image
The Customer Centricity Ebook Collection (3 Books)
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Provides a guide to measuring and improving the customer experience. It covers topics such as customer lifetime value, customer churn, and customer satisfaction.
The Customer Centricity Ebook Collection (3 Books):...
Kindle Edition
$$
Cover image
The Power of Moments
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Explores the science behind memorable experiences. It provides insights into how to create experiences that are meaningful and lasting.
The Power of Moments: Why Certain Experiences Have...
Hardcover
$$
關鍵時刻：創造人生1% 的完美瞬間，取代 99% 的平淡時刻: The Power of...
Kindle Edition
$
Decisive, Power Of Moments, Making Numbers Count...
Paperback
$$$
Power of Moments, So Good They Cant Ignore You,...
Paperback
$$$
Relevant careers
UX Designer
User Researcher
Experience Designer
Innovation Consultant
Product Manager
User Experience (UX) Designer
Information Architect
Service Designer
Related topics
Customer Experience
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