About this Learning Path
IT help desk specialists need technical knowledge and strong customer service skills to be able to successfully resolve issues. Improve how you perform system administration and maintenance while also enhancing your skills in communication, time management, conflict resolution, and teamwork.
In this learning path,
- Advance your skills in resolving hardware and software issues.
- Learn how to prepare for certification.
- Enhance your communication skills for successful interactions.
| From | LinkedIn Learning |
|---|---|
| Hours | 24 |
| Instructors | Martin Guidry, Joli Ballew, Dan Gookin, Mike Meyers, Jeff Toister, John Ullmen, Leslie O'Flahavan, Dave Crenshaw, Mike Figliuolo, Chris Croft, Lisa Gates, Fancy Mills, Fancy Mills-Knebel |
| Language | English |
| Subjects | IT & Networking Business Personal Development Humanities Education |
Similar Courses
Sorted by relevance
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
IT Help desk 1 2 $40k
Trainer/Help Desk $49k
IT Help Desk 3 $50k
Help Desk Anaylst $50k
Specialist - Help Desk 2 $52k
Associate IT Help Desk 2 $52k
Help Desk Specilaist $55k
Help Desk Trainer $55k
IT Generalist/Help Desk $56k
IT-Help Desk $57k
IT global Help Desk $62k
IT- International Help Desk $80k
Courses in this Learning Path
Listed in the order in which they should be taken
| Starts | Course Information | |
|---|---|---|
|
On Demand |
Being able to administer a Windows machine is a key skill for any Windows administrator. Keep your skills sharp and up to date with this Windows 10 administration training. Martin... LinkedIn Learning |
Save
|
|
On Demand |
Windows 10: Manage and Maintain Windows 10 Extend the life of the Windows machines in your organization by learning how to perform basic management and maintenance of Windows 10. Microsoft MVP Joli Ballew shows how to... LinkedIn Learning |
Save
|
|
On Demand |
Learning PC Maintenance and Performance (2016) PC maintenance and performance go hand in hand; when you correctly maintain your computer, you usually see a corresponding boost in performance. Happily, the basic maintenance... LinkedIn Learning |
Save
|
|
On Demand |
Learning PC Maintenance and Performance (You were viewing this course) PC maintenance and performance go hand in hand; when you correctly maintain your computer, you usually see a corresponding boost in performance. Happily, basic computer... LinkedIn Learning |
Save
|
|
On Demand |
Troubleshooting Common PC Issues for Users (2016) Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed... LinkedIn Learning |
Save
|
|
On Demand |
CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics CompTIA A+ is a top certification for anyone looking to jump-start a career in IT. In this concise course, learn what this certification can do for your career, and what it takes... LinkedIn Learning |
Save
|
|
On Demand |
Troubleshooting Common PC Issues for Users Are you a help desk specialist or the go-to technical troubleshooter in your department? If people rely on you to diagnose and fix their computer issues, this course was designed... LinkedIn Learning |
Save
|
|
On Demand |
CompTIA A+ Cert Prep (220-901 and 220-902): The Basics The CompTIA A+ exam is the most popular entry-level IT exam, targeting those who are new to IT and seeking a job as a help desk or IT technician. But what is the real value of... LinkedIn Learning |
Save
|
|
On Demand |
Innovative Customer Service Techniques Help customer service teams unlock hidden potential and take customer service to new levels. In this course, designed to benefit managers and frontline employees alike, instructor... LinkedIn Learning |
Save
|
|
On Demand |
Communication Foundations (2013) Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School... LinkedIn Learning |
Save
|
|
On Demand |
Writing Customer Service Emails You can write to customers—via email—with consistency and professionalism, but you don't need to sound robotic to be efficient. Writing instructor Leslie O'Flahavan has real... LinkedIn Learning |
Save
|
|
On Demand |
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop... LinkedIn Learning |
Save
|
|
On Demand |
Effective time management is an indispensable skill. Best-selling author and business coach Dave Crenshaw lays the theoretical and practical foundations for managing your time and... LinkedIn Learning |
Save
|
|
On Demand |
Learn the art and science of business decision-making from leadership trainer and coach Mike Figliuolo. Mike outlines the four styles of decision making—autocratic, participatory,... LinkedIn Learning |
Save
|
|
On Demand |
Learn the qualities of effective teams and the role you, as a member, play in creating an effective team. In addition to the importance of knowing your own strengths and... LinkedIn Learning |
Save
|
|
On Demand |
Conflict Resolution Foundations Improve your relationships with your coworkers, clients, and managers and find your way through conflict back to cooperation. In this course, negotiation consultant Lisa Gates... LinkedIn Learning |
Save
|
|
On Demand |
IT Service Desk: Customer Service Fundamentals Put the "help" in help desk and the "support" in support specialist by implementing proven techniques that both resolve issues and increase customer satisfaction. In this course,... LinkedIn Learning |
Save
|
| From | LinkedIn Learning |
|---|---|
| Hours | 24 |
| Instructors | Martin Guidry, Joli Ballew, Dan Gookin, Mike Meyers, Jeff Toister, John Ullmen, Leslie O'Flahavan, Dave Crenshaw, Mike Figliuolo, Chris Croft, Lisa Gates, Fancy Mills, Fancy Mills-Knebel |
| Language | English |
| Subjects | IT & Networking Business Personal Development Humanities Education |
Careers
An overview of related careers and their average salaries in the US. Bars indicate income percentile (33rd - 99th).
IT Help desk 1 2 $40k
Trainer/Help Desk $49k
IT Help Desk 3 $50k
Help Desk Anaylst $50k
Specialist - Help Desk 2 $52k
Associate IT Help Desk 2 $52k
Help Desk Specilaist $55k
Help Desk Trainer $55k
IT Generalist/Help Desk $56k
IT-Help Desk $57k
IT global Help Desk $62k
IT- International Help Desk $80k
Similar Courses
Sorted by relevance
